buydig.com

[redacted] If you aren't 100% satisfied with your TV purchase, you may return any new or like-new Television within days for a refundAll returned items must be in their original box and include all the original packing material, manuals, and accessoriesWhen you receive your order, we recommend that you keep all packing materials in case you need to return the TVIf you just don't like it - we will accept your return; we just ask that you pay for return shippingYou'll also need to pack the TV in its original box with all original packing material, and accessoriesWe'll arrange for a special shipping carrier to pick up the TV (over inches) from your homeIf your TV was damaged in shipping - It is important that you inspect the TV (not only the box it came in) prior to signing for itIf the TV is damaged (not the carton), please refuse the delivery and contact us at ###-###-####All damage related claims must be reported within two business days after deliveryA replacement will be sent immediately after we are notified about the damageIf your TV does not seem to function properly - we'll help troubleshoot the problemIf we can't resolve it, we can arrange for a local service center to assess the televisionIf the technician is unable to resolve the issue, we'll arrange to have the TV replacedIn order to file a damaged TV claim the TV cannot be moved from its original delivery address

We confirmed the customers funds were refunded

First, I have purchased from this company in the past, not great and not badHowever the last issue was on Decwhen they sent me a $coupon since I had just made an order from themI went ahead and ordered two tea kettles and paid the rest through paypal using my ccI was suppose to get an email of my order but never did and since it's the first time I use paypal with them, I checked paypal and saw the chargeit also appeared on my cc right away with "BUYDIG" in the titleI waited days and nothingI contacted them and provided paypal transaction ID (along all info I have) and explained to themThere might have been a glitch somewhereThey blamed on paypal and claimed I never paid anythingObviously they did not check paypal to see the charge that I paid unless there is another company by that name and also a different paypal address being used through their websiteI asked them to check and if they can't find the order, please refund the moneyThey refused and told me to call PaypalSince then, I have to contact my cc to dispute this amount

So sorry for this confusion we will go ahead and send a prepaid shipping label right now via email

Complaint: ***
I am rejecting this response
because:As I stated, the issue was never that the packages were not deliveredThe issue was that the content of the packages was not what I had orderedWhether it was an issue at BuyDig's warehouse, or during the transportation of the package, I am not sureBut the fact of the matter is that I never received the items I had orderedThe issue that was back in was similar and for that, BuyDig went through through the proper channels and ran a trace through the shipping carrier, thus reaching a proper resolution that the items were in fact missing or lost during the transportation of the packageFor this one, you did not follow the proper channels that BuyDig was suppose to followJust because it happened years ago, doesn't mean it will never happen againThe order previous to this one was a 42" HDTV that I had received without any issuesI ordered the item, and I received the itemI was satisfied, however, this time around, I was missing a few itemsWhen a customer orders items, it is BuyDig's job to make sure the customer gets those exact itemsIf they don't BuyDig should research and find out why they didn'tThe only third party during this entire transaction is the shipping carrier that BuyDig should have asked and inquired withThey failed to do that within the allowed time frame that the shipping carrier requires it to.When the packages are delivered to me, I can't simply open them prior to signing for it and make sure all the items are inside itI would have to sign for it before I can open itUpon opening it, I realized the items were missingThat is the issue for this situationJust because the signature is there, does not mean that the content of the package is correct***, ***, or ***, do not allow anyone to open the packages prior to signing for itTo say that I had signed for the packages as a proof that I received the items is ridiculousAgain, I request that you look into this again and ask the shipping carrier about the missing itemsI spoke to them back in and they reached a conclusion that the items were lost in shipmentBut BuyDig refused to ask *** regarding this deliveryI have purchased from BuyDig a few times and in the past 3-years, I've had issues twice and on other occasions, everything was fineMistakes happen and errors happenWhether this was a warehouse mistake during shipping or the carriers mistake during transportation, I do not knowBut I am telling you what I know for a fact, which is that the items were missing
Regards,
*** ***

The order was refunded to the credit card used.
The order was a fraudulent purchase and was cancelled and refunded to the credit card used

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did final speak with a sales manager that was able to smooth over the issueThis was after a long and unnecessary process with dealing with the customer service and billing groupAs long as the item arrives in time as promised this issue should be resolvedIt is just frustrating that it took this long to fix an easy issue.
Regards,
Lance ***

We sent information over to the customer on 1-07- RMA # 2***
Return label created with tracking ***

Complaint: ***
I am rejecting this response because: I will not take this package to the post office, *** or ***You should have someone pick up this package from meI am a senior citizen with health problems and I am not going to post this package for youPlease send someone to pick up this packageIf you send a label that's fine but, I won't be taking this package out to mail for youYou sent this package to the wrong person and you should have this package picked up by the same people who delivered it
This is the simplest way to resolve this problem
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I hope that buydig.com investigate my issues faithfully and patiently
Regards,
*** ***

We apologize for the delayed responseWe have refunded the customer in full

we are so sorry that it has been taking so long to get a refund..
sometimes during the busy season these sord of things get delayed'
as of now the refund has been put through

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the delayWe have refunded the customers account successfully

today I received the package of the second order.The package was put in front of my door.because nobody at home.so I don't know how to reject the package.I don't think they
can solve the problem,so I will ask my friend to receive the package.I choose to buy the luggage.I don't need the refund.That's all.The complain is solved

we are so sorry all this has happened.
once this order goes out we will email you ASAP

I never received any response from the businessIf they assigned a return RMA #, please let me know when did they assign and how they sent it to meI requested an exchange, not return

The refund was put through on 3/23/16.
please check again to make sure no refund was done

I am rejecting this response because:
Once I checked the cart after clicking the "add to cart" button I saw the incorrect price and emailed the companyThat's when the email trail began I never got a chance to place
the order I have the advertisement saved if you need to see proof of the mis-priced product I was told that the issue was being reviewed, then told to contact customer service

Complaint: ***
I am rejecting this response because:To BuyDig:Please check your sources and facts before you make such accusationsYou are the worst business I have ever dealt withYou refuse to acknowledge your mistakes and you refuse to take responsibility for your actionsIf you want to get lawyers and courts involved, I have no problem doing soI am telling you exactly what happened and I demand an explanation and some sort of compensationI have always conducted my business in the most honest manner and I expect a business to do so, as wellYou are accusing me of things just because you do not want to admit your faultsYou did not follow proper protocol when this issue happened and now, it is too late to do anythingYou failed to provide any customer support and you failed to take proper steps to insure your customer was satisfiedWhen something like this happens, you don't accuse your customer of fraud, you try to first figure out what happenedI buy items from all over the internet, and I have never ran into any issues with anyone else other than BuyDig.comI go by the best deals on the internet and buy the best deals, however, now I know not to buy anything from BuyDig.com, regardless of how good the deal is because if something was to happen, they will just stop responding to the customer and accuse them of fraud without taking the proper steps to investigate the situationWe have a law in this country where, you are innocent until proven guiltyBut according to you, BuyDig.com, customers are apparently guilty even if they try to prove their innocenceI have all the proof and proper paperwork to prove your lack of customer support that people expect from a businessYou are ignorant and extremely rudeI will make sure everyone knows about your wrong doings and people know what type of shady business you are runningStealing from people and accusing them of fraud is a criminal actIf you shipped out my items properly, provide proof that you didNot that the box was delivered, but that the items were inside the boxAnyone can ship out an empty box and say it had things inside of itYou are making accusations and claims in order to relieve yourself of any wrong doing, yet you have not proven anything on your endOr even provided a good customer service to make sure this issue gets resolved
Regards,
*** ***