buydig.com

So sorry that this has happened.
Due to the nature of the issue unfortunately we are unable to match the price which was on 3-2-
"line-height: 1em;">we would love to do something for you.
what would work for you ?

We refunded the customer in full

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, ***

we want to take care of this ASAP
we are so sorry all this happened.
please call me at ***

Complaint: ***
I am rejecting this response because:
they have called and apologized the day that I entered survey in their systemthe name of the rep was charles s, his
number was *** *** and email is ***i didnt ask him to credit me the difference between new and old item but he acknowledged that it was not a regular practice and me- having the same issue twice was alerting and they would stop selling the same item until it is checked entirelythey cannot act like they have never heard of iti am sure that they have it in their systemi have already mailed back the first used item, but kept the second one
Regards,
*** ***

I am rejecting this response because:my problem is not fix at yet when it fix then.I was told that the US secret service with working on this

I purchased a Phantom Advanced package deal including an extra battery and Aluminum caseThe phantom came a little longer than stated but the case and battery were back orderedOf course they don't tell you that when you buyWaited a week and finally got shipping confirmationI was happyA few days went by and I received the package with the wrong case, a backpack case that I do not need or wantContacted them and got a robot responsedays have gone by and they have not addressed the issueI also purchased lens filters from them that the camera on the Phantom could not supportI requested a refund and have not heard back from themTheir website says "be the first to write a review" on the lens filtersI wrote a review so someone else wouldn't throw $away and they did not post itI'm guessing there are many negative reviews about that product and they take them down so as to keep making their money on an inferior productI should have read the reviews firstNo more BuyDig.com for sure

So sorry for this which occurred. 
the $40.00 credit has applied to your account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After much delay - I finally reached someone who understood my frustration - and followed through with a refund.  I appreciate their help - but may think twice before ordering from them again.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I did not receive my package in the amount of time that was promised, and then was told this product was out of stock,...

yet it was still featured on the site available for shipping next day. I requested my order be refunded in full because I do not believe this business is operating honestly. I received my refund, and will never order from the site again. CAVEAT EMPTOR!
Regards,
[redacted]

We will go ahead and file a claim ASAP as we need to go through the claims process with fedex. 
 
Once resolved we will email you.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: 
I was notified 12/12/15 that my money was being refunded to my Credit Card and it should take 3 - 5 business days to reach my account, 12/12/15 BuyDig was closed, so how could they issue my refund? It was a "form" type email generated on a day in which the company was closed, it finally reached my account on 12/20/15 @ 7:00 PM EST, it took as long as it did the first refund, 8 DAYS!!! This company has no scruples, tries to keep monies as long as possible and are rude to you on the phone, especially the Billing Dept. They think they have the right to hold up monies for their own good!!
[redacted]

Sorry again for what occurred. 
we will go ahead and refund $100

I'd like to say that I reviewed the Go pro 4 black on your site and I loved the layout and all the good advice I can't afford one rite now but I'm saving my penny's and when I put enough of them together I'm comeing to you ...that's a promis.thank you . George Hodges

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are so sorry that there is so much confusion going on. 
 
We will go ahead and refund $30 to the credit card which was used.

Complaint: 9924502
I am rejecting this response because:
BuyDig needs to admit to its unethical business...

practice.  They try to impose policies regarding purchases that are contrary to those posted on their website.  In this instance, customer service repeatedly indicated that they do not allow product exchanges, only return/re-purchase.  On the website they offer exchanges.
I will not consider this complaint as closed/resolved until I have received the rebate for the item purchased.

How was my case?
I did not receive any answer from buydig.com.
There is nothing resolved.
"We are currently investigating the issue we will get back to you once we have an answer.  "
This is buydig's last message.
How do I do?
Do I have to wait until when?
Help me please.

I purchased a printer from BuyDig during the Christmas holidays. By the time I got the printer connected and realized it was defective, I was past BuyDig's return policy so I was left to deal with HP. I submitted the serial number to HP and found out that this was an old printer, out of warranty. BuyDig had presented this as a new item when it was really an old, defective printer and they knew that when they sold it to me. BuyDig also doesn't put a date anywhere on their receipt so that it makes it even more difficult to provide date of purchase when trying to get warranty issues figured out.

In response to the customers complaint, we have refunded the customer in full