buydig.com

We confirmed the customers funds were refunded.

I purchased a Samsung 40" TV. I received it within 3 days. It was super easy to install. My husband is out of town and I am not technically inclined but I was able to put it together and set it up in 15 minutes. Love the picture. I am very pleased.

[redacted]  
font-family: Arial, sans-serif;">If you aren't 100% satisfied with your TV purchase, you may return any new or like-new Television within 45 days for a refund. All returned items must be in their original box and include all the original packing material, manuals, and accessories. When you receive your order, we recommend that you keep all packing materials in case you need to return the TV. If you just don't like it - we will accept your return; we just ask that you pay for return shipping. You'll also need to pack the TV in its original box with all original packing material, and accessories. We'll arrange for a special shipping carrier to pick up the TV (over 41 inches) from your home. If your TV was damaged in shipping - It is important that you inspect the TV (not only the box it came in) prior to signing for it. If the TV is damaged (not the carton), please refuse the delivery and contact us at ###-###-####. All damage related claims must be reported within two business days after delivery. A replacement will be sent immediately after we are notified about the damage. If your TV does not seem to function properly - we'll help troubleshoot the problem. If we can't resolve it, we can arrange for a local service center to assess the television. If the technician is unable to resolve the issue, we'll arrange to have the TV replaced. In order to file a damaged TV claim the TV cannot be moved from its original delivery address.

Complaint: [redacted]
I am rejecting this response because:
I have opened up a small claims court case for just under $3800 for the time this has taken. 
I would be fine to accept $3500 which includes the cost of the item which I didn't receive and the time I have had to take to resolve this issue. 
Regards,
[redacted]

Ordered Luggage from this company in a rush for a trip.
Luggage came just as expected, and ahead of the expected delivery time. The email with the tracking came within one day!!

So sorry for this confusion. 
 
we will go ahead and send a prepaid shipping label right now via email.

Complaint: [redacted]
I am rejecting this response because:
I still have not received my Tv.And yet I have not received a refund.I look forward to your quick full refund.
Regards,
[redacted]

Hello in order for us to assist you further we would need the order number. 
 
If you are able to provide us with this information this would be great.

Complaint: [redacted]
I am rejecting this response because:
I was offered a REFUND which was stated on the last response I was given. I also conducted some research into packages that are sent, the weight is not always checked by the carrier for an exact amount. The package was not signed for by me, and there is also a missing.
 
 
Ignoring that, I have an email stating I will be receiving a full refund, and they already told the Revdex.com that the refund had been issued, which is a lie.
 
Regards,
[redacted]

Review: I ordered a Nikon D33300 camera, 18-55 VR II lens and 55-200 lens from the buydig.com website. The Condition listed clearly states "Brand new, USA Warranty". When I relieved the package, all of the items were marked "Refurbished". I emailed them, but they will supply only refurbished items, nothing brand new at all. I copied the web page from which I made the purchase, which shows the Condition stated above, which I sent them, but today that webpage has been removed from their site.Desired Settlement: I wish them to take back the refurbished camera and 18-55 VR lens and send me brand new units as advertised on their website. They have offered a refund, but I want the new units with the full 1 year Nikon USA warranty.

Business

Response:

We have been in contact with this customer and are handling this in the customers favor

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a professional audio player. the outside package was fine, the inside package looked fine, however when I opened the package the actual player was missing. I told buydig.com to respond and they opened a [redacted] inquiry. [redacted] said that since I signed for the package they won't compensate me. BUT, I couldn't have gotten the package without signing for it, and I don't think it is the problem with [redacted] as the package came nicely packed. the issue is with buydig.com. i've purchased from them multiple times before and the service has been great, I just want them to right this issue as well.Desired Settlement: I have gone ahead and purchased this product from some other place, please refund the full amount to my debit card. thank you.

Business

Response:

Since we shipped the customer's product, and it was delivered and signed for, we cannot refund the customer. We suggest the customer contact their credit card bank, and dispute this, we appreciate our customers' concern, however, at this point, we cannot refund the customer for merchandise we shipped and scanned.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I could not have taken the package without signing for it, and without signing for it, I would not have been able to know if everything in there was fine. This is a case of catch-22 which I couldn't possibly be aware of.

Regards,

Business

Response:

Once again, please dispute this with your bank and we will be happy to arbitrate. We have done our job here, and would be happy to see this work out to your advantage.

Review: Purchase a TV from Buydig.com on August 18, 2015. TV came defective a week later. Contacted seller immediately to seek replacement. I was told by customer service that I have to contact Manufacturer of TV, which is [redacted] to obtain a case. Then I should contact them with with case number and they will help me to solve the problem. After working with [redacted] for a week, I received a call from [redacted] stating that they were no willing to replace this TV because I need to contact the seller. On buydig.com website, it stated clearly that buyer has 45 days to return for full refund or exchange. I have been contacting them almost everyday. No one seemed to care about providing me with return information. I have tried to escalate this case with Buydig.com, but was either put on hold or direct to voicemail, or sometimes they juts hung up the phone on me.

Now they are telling me that I have to make arrangement on my own to ship this TV back to them, and it will be at my own expense. I just want to return to defective TV and get refund.Desired Settlement: I just want to return this defective TV and get full refund. I don't think I should be responsible for the returning fee. Please help.

Business

Response:

the customer needs to contact [redacted] through there case so we can take care of this issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

TV was returned to buydig.com on October 2, 2015. [redacted] is not responsible for refund. Buydig.com is. Please honor your policy posted on website. As a consumer, I shouldn't have to pay for defective items. I did return the TV at my own expense.

Regards,

Business

Response:

We went ahead and spoke with the customer and took care of the issue.. the customer is now getting refunded.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After ordering a Samsung TV, their website had a promo code that was automatically applied to my order. I received an email cancelation indicating that there was a programming error in applying the promo code and they are canceling my order. Up to this point I have no issues.

They then proceeded with charging my credit card after I had received the cancelation email. After calling and talking to their customer service, they were confused and said they would email me back. They emailed me indicating that they would take 5 days to refund my money. This is ridiculous. I can understand a price mistake but to charge my credit card and take your time to refund it is beyond a mistake.Desired Settlement: Once you've charged my card, we have a contractual agreement for your business to deliver on.

Business

Response:

We are so sorry for this confusion and inconvenience. The refund was already put on to the account and you should see this with in 24 hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: with reference to December 01, 2014,[redacted], at buydig.com, since the quality of good received were damaged (proof of picssend to customer care), I wanted to return thseproducts.

I thought it was normal issue, this order contained 2 packages( each package has 7 piece luggage set that comes in a box).

I asked customercare several times to send me the return [redacted] labels,inspite reminding them I had 2 pacakges, they sent me the same [redacted] tracking twice, when I went to [redacted] to ship them, they rejected asking me to get 1 [redacted] label /package. I have been trying to reach customer care, via email and thier customer support line.

No response from any of the forms.Desired Settlement: I Need refund of my bill amount, I am ready to ship -but not ableto get the customer service-

Business

Response:

We mailed a check for the balance which was mailed….$69.99 And cleared

Review: I bought an [redacted] laptop from Buydig.com.

order number : [redacted] Product Model : [redacted] Product S/N : [redacted] product link at [redacted] This laptop should have i7 processor. but I got my laptop, it is i5 processor. I contact them several times and they tried to kick me to[redacted]. but when I contacted[redacted], they kicked me back to buydig.

I spend my time and keep my patience with both buydig and[redacted], but none of them try to solve the problem.Desired Settlement: I need a [redacted] laptop with i7 processor as they advertised

Business

Response:

Please contact our customer service line. We will authorize the return for you'

Review: Item was received shortly after the 14th November. I emailed their customer support and no response. I then emailed them again about a week later and still no response. The Cuisinart SS-700 system I received did not work upon receipt. I even went to the trouble of calling Cuisinart who informed me after trouble shooting that the water pump was faulty. I have also notified PayPal and my credit card company to file a charge against them.Desired Settlement: I would like the unit switched for a working unit.

Business

Response:

Please contact us at [redacted] We will authorize your return for you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

The item was finally returned for a replacement however after increasing the price they issued a refund instead of sending a replacement as was requested. I accepted the refund and decided to no longer use buydig.com due to this whole experience.

Regards,

Review: Order#[redacted] was placed on 11/26/2013. As of today (12/6/2013) I have not received the item.

Order summary page provides Tracking Id which links to Fedex.

But, when I contacted customer support I came to know the shipment is being done via USPS and not FedEx.Desired Settlement: Expedited Delivery of Order.

Business

Response:

the account has been refunded.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: ordered and received amplifier. did not work. called buydig.com - was told to contact manufacturer (Rockford fosgate). they said they didn't honor purchases by third party vendors. called buydig.com again and was told to ship back for full refund. received confirmation from buydig.com they received my return (11-04-2015) and would be processed in 2 to 5 business days. called buydig.com on 11-12-2015 and was told check would be sent to my address. called buydig.com on 11-17-2015 and was told it was sent, but advisor would follow up and send me an email. called buydig.com on 11-23-2015 and was told check was sent, but advisor would follow up and send me an email. as of this date I have not received any correspondence from buydig.com. I'm not only out the cost of the amp ($67.95) - I have no amp and I spent an additional $15.00 to return the amp to buydig.comDesired Settlement: Refund of purchase price - and perhaps the postage

Business

Response:

It shows over here that we sent the check via mail for charges rendered.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

After much delay - I finally reached someone who understood my frustration - and followed through with a refund. I appreciate their help - but may think twice before ordering from them again.

Regards,

I purchased a printer from BuyDig during the Christmas holidays. By the time I got the printer connected and realized it was defective, I was past BuyDig's return policy so I was left to deal with HP. I submitted the serial number to HP and found out that this was an old printer, out of warranty. BuyDig had presented this as a new item when it was really an old, defective printer and they knew that when they sold it to me. BuyDig also doesn't put a date anywhere on their receipt so that it makes it even more difficult to provide date of purchase when trying to get warranty issues figured out.

Review: "Bad business stay away from this site. They promise the product will be shipped the same day this is a lie! Check the site. They will not tell you that the product they advertise is no longer in stock. I had to call them several times to find out if they shipped out the product or not. Finally a customer service rep told me that it takes 2-5 business days to ship it and another 4 business days to arrive at the destination. I called back the next day this time the customer service rep told me that I will receive it the next day and it has been already shipped!!!! That was a pure lie! I called and also emailed customer service they emailed me back and said the product is of stock and will be re-ordered and will take few more days to arrive. I am tired of this run around. I asked for a refund they say it will take 48 to 72 hours to get my refund but actually 4 to 5 days according the customer service rep I spoke with. I called the billing dept to make sure the refund to my CC will done in a timely manner. they assured me that it will be done today by 7:00 PM. I will see!! I am very very disapointed!

I got a call from Buydig.com this morning promised me that he will have the camara delivered tomorrow 03-31-2015 and reorder it and will have the tracking information by this afternoon. I waited till 4:30 PM CST and wanted to find out what happend to the tracking information. I was put on hold for over 30 minutes and I had to hang up. Buydig.com has charged me again. I will wait till tomorrow morning for confirmation. "Desired Settlement: Deliver the product by 03-31-2015 as promised by the vendor.

Business

Response:

We're willing to work something out with the customer to make up for any trouble caused.Our intention is only to make our customers happy. Please let us know what we can do to compensate you for your time and trouble.