buydig.com

Review: I noticed someone accessed my [redacted] account without authorization, and made a very large purchase at BuyDig.com

BuyDig is located on the East Coast and I live in AZ - I cannot call BuyDig while I am at work - but BuyDig is closed by the time I get home in the evening, because of the time difference.

So, I sent customer service an urgent plea requesting help and explained someone had just hacked my account, made a purchase, and payment was "pending."

I asked for assistance in stopping the sale from proceeding and in not taking any money from my account since it was not authorized by me.

Not only have I not gotten a response from that e-mail requesting help, I received an e-mail thanking me for my $500.00+ purchase!Desired Settlement: I want 2 things to happen -

1. I want my money returned to me and I have filed a complaint with [redacted].

2. I want companies that are willing to accept orders any time of day or night, i.e., willing to take money out of someone's bank account in the southwestern part of the US, then I expect there to be an emergency customer service number where a live person is available to triage calls, and intervene when/as necessary. If a company is not willing to have someone available at 10 - 11pm, which is when some devious theft stole my identity, then that company should not be accepting orders or taking money during those hours when no one is available, for example - emergency customer service or emergency fraud contact person.

Business

Response:

We apologize for the delayed response. We have refunded the customer in full

Review: I ordered my product on the 3/2/2015 and paid for overnight delivery. I was expecting my product to be delivered 3/3/2015. The product was not delivered until 3/6/2015. I paid for extra shipping that cost me $22 extra dollars. When I called to get my money back for the shipping they told me that their system wouldn't allow for refunds of delivery charges.

This was my first time ordering through them and it will be my last. There is no customer service satisfaction at all.Desired Settlement: simply refund the whole amount of the delivery coast $21.98. I don't think that would be to much to ask.

Business

Response:

Sorry for this mis hap. we went ahead and refunded for the $10.99 including the $11.00 from last time this is the shipping charges/

Review: On November 6 I saw an advertisement on dealmac.com, at this url:

http://dealmac.com/LG-32-720-p-LED-LCD-HDTV-for-200-free-shipping/895880.html

Text of the ad:

BuyDig via eBay offers the LG 32" 720p LED-Backlit LCD HD Television, model no. 32LN520B, for an in-cart price of $199.99 with free shipping. That's the lowest total price we could find by $29 and the cheapest LG 32" 720p LED LCD HDTV we've seen. Features include a 1366x768 (720p) native resolution, USB, and two HDMI inputs. Deal ends November 8 at 11:19 am ET.

I waited until November 7 around 11:30 a.m. AZ time, and went to buy the TV from Buydig for the price indicated. They had changed the price to $249.99. It had been at the $199.99 mentioned when I checked on November 6th in the evening.

It seems that Buydig.com advertised the price not only on dealmac.com, but several other deal sites around the internet. With the expiration of November 8 at 11:19 am. Then they changed the price at least 24 hours before the cutoff date.

I contacted dealmac.com about it. Their response:

Hello [redacted],

Thanks for contacting us. We always verify every deal before posting, but merchants can expire offers at any time without notice. We're sorry for any inconvenience.

Cheers,

[redacted] | DealNews

================

I emailed the business through their reseller store on eBay. They had not responded in over 12 hours, so I contacted eBay. eBay agreed that the behavior is suspicious and informed me that they will notify a supervisor to monitor the buydig account for repeated similar behavior.

Buydig finally responded, almost 48 hours after I emailed them, and AFTER the cutoff time of their sale, at 11:23 AZ time on November 8, with a simple short response:

Dear smtips,

I apologize, we no longer have this item available at that price.

- buydigDesired Settlement: I want them to sell me the TV at the price they advertised it at. I was within their sale date. They canceled the sale price over 24 hours before their cutoff date that THEY posted. Then they waited until AFTER the sale date was ended and told me it's no longer available at that price.

This is blatant false advertising designed to drive traffic to the site. This is a false promise to consumers claiming a sale price for a certain period of time, then "changing the deal" with no warning. Retail stores don't allow this. If they advertise a certain sale price until a certain date, they can't change the deal without risk of litigation for false advertising. Why should an online business be any different? Buydig thinks they can just up and chage the price in midstream a day before the sale date ends. It should be noted they were NOT out of stock on the item, it WAS available at all times during these two days. They need to be held to the advertised price or be considered criminals.

Business

Response:

Dear customer.

Please amend the negative ratings and comments written of us. I would like to assist you. I am willing to honor this price. Please send me a live chat request or email me at [redacted]

I will honor your deal and make sure you're a happy customer and one who will return to us.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The business more than satisfied my request and honored the advertised price. I'm very pleased with the professionalism and attention to the complaint. I will purchase from them in the future.

Regards,

Review: Bought an item on Ebay (Item #3[redacted]16) and invoice #[redacted] for a Nikon Coolpix camera. When I first got it I looked over it and it seemed fine but then I tried the camera once again weeks later then it was broken. The hatch to the camera door where the batteries go into was broken. I contacted Ebay and opened a case to request refund back but Ebay said the seller had only a 45 day return policy and that I had no recourse. Then I contacted Buydig.com to see what else they could do and they informed me that I had a 1-year warranty on camera dn for me to send it back to the manufacturer. I did at my own expense and asked buydig.com if they failed to honor the warranty then would I get a efund from Buydig.com and the rep on the phone said I would. I then sent it back to Nikon and they said it had to of been user error and that to repair the camera it woudl cost me $74.15. I then called Buydig.com back to see if they would honor my request for a refund since they were the ones who advised that I send it back to the manufacturer and if they refused to honor warranty that I would get a refund. Then the rep told me on the phone to email a man named [redacted] and I did with copy of the letter I got from the manufacturer. [redacted] said it was our fault and it was not their fault and they would not refund me. Buydig.com lied when they said they woudl refund me if I send it back to manufacturer and they refused to honor refund. That was just a tactic to get me off the backs of Buydig.com for them knowingly seeling me a broken camera.Desired Settlement: I want my money back for a broken camera that was sold to me. I tried sending it to the manufacturer per the request of Buydig.com but manufacturer won't honor waranty and fix camera. Buydig.com should honor their requests for refunds when one is promised over the phone.

Business

Response:

Would it be fair if we refunded 75.00 toward your account? We want to be fair to you, as you are a valuable customer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I will accept $75 as a refund for this broken camera. Thank you.

Regards,

[redacted]l [redacted]

Review: I have purchased a 2 TB passport HD on 12/13 from buydig. They ended up sending me a samsonite suitcase instead and it took more than a week to figure out that it is from them as it didn't have my invoice in it. I have contacted customer service on 12/26. The rep I spoke with asked me to send a pic of the box that I got along with shipping label. He told me that he will get back with me in couple of days and get the issue resolved. I have contacted the same rep through email couple of times, updating my contact information along with my ph # and asking for an update. I haven't received any response. I have been calling buydig every other day asking for [redacted] ( he is the customer rep I spoke initially ) for last 2 weeks and the reps I spoke with always told me that he is away from his desk and they will get him to respond/get with me by end of day which never happened and this has happened more than 6 times . It is more than 5 weeks since I ordered hard drive and my whole holidays went by without it where I had time to organize my stuff around. I finally got hold of supervisor and he has no understanding of a consumer and he doesn't have basic courtesy. All he says gemme the suitcase back and I will then address Hard Drive. they haven't responded on what they want me to do for 4 weeks. they didn't even care for the request I made in email requesting for speedy delivery of hard drive so that I can get some stuff done during holidays on 12/26 . I had the box in garrage and my maid ended up recycling the box. Now, they want the suitcase back in original box or they wont take it. I had tried more than I should requesting for what they want me to do which should've been other way as they are the ones who screwed up in first place. I was willing and being patient for more than 5 weeks. I have spent enough time on this and I don't think this is way to run consumer based business. They don't know how to treat customers and value their time.Desired Settlement: order #[redacted]. I want a full refund or hard drive shipped to me immediately. They can send me the box with return shipping label and get the suitcase picked up.

I don't have time any more to shop around for boxes and getting the wrong item shipped back to them. I have spent too much time on this to find out a resolution or finding out the status. They didn't even care to get back to me and tell me the status or how to resolve it.

I wish this never happens to any other person. It is very frustrating for lack of communication and no intention to resolve the issue on good terms.

Review: Website stated item in stock and will be delivered within 3-5 business days. Item not received after 5 business days and tracking number supposed to be emailed to you when your item is shipped. Never received a tracking number. Emailed customer service, No response. Call customer service and "[redacted]" tells me the item was supposed to be drop shipped from the manufacturer and he'll call me back with the status because he can't reach them. Never get a response from "[redacted]". Call customer service again and told the same thing. After almost two weeks get an email informing me the the manufacturer is out of stock and as soon as they have it available they will "rush to ship out" my item. Get a call from customer service explaining the same thing. Still receive NO tracking information and this is crucial because an adult signature is required and the item is being shipped to a residence. Had I known when I ordered the item that an adult signature was required, not mentioned in the ordering process, I would have had this shipped to my work. 10 business days after I placed my order, I come home to find a note from [redacted] Ground, not [redacted] Home Delivery or the "rush" shipping they promised, that they missed me and would attempt delivery on the next business day, not Saturday like [redacted] Home Delivery. I find the tracking number myself from the door tag so that I can figure out when [redacted] is coming back so I can take off work and wait for this item when it's back out for delivery.

The short version to this story is that buydig.com doesn't stock this item at all. The manufacturer was not out of stock at all. The manufacturer shipped this item early the next morning the day after I reached Buydig.com's customer service in the afternoon. Buydig.com lied to me about the back order, lied to me about "rush" shipping and NEVER gave me any tracking information. From my point of view, buydig.com never placed my order with the manufacturer until I contacted them 3 times!!!Desired Settlement: Fix your customer service issues, admit when you make a mistake, correct the mistake and attempt restitution.

Business

Response:

We certainly do our very best to make each experience a learning one.

Review: I purchased a Pentax K30 camera body and SMC Pentax-DA 18-55mm zoom AL WR lens kit from BuyDig.com (Order #[redacted]) on August 18, 2013 via their website. This camera/lens combination are well known for being highly weather resistant (hence the WR logo on the camera body and lens.) When I received the shipment, I found that I actually received a cheap (non-weather resistant) lens (SMC Pentax-DAL 18-55mm AL zoom lens (no WR on the lens.) I contacted Buydig.com (pointing out the problem and asking for a resolution), but never heard from them. I had a photoshoot in wet conditions shortly thereafter, so I was forced to order the correct lens from Amazon.com ($179.00.) Side by side, it is obviously that the two lenses are quite different cosmetically and performance-wise (most notable is the fact that the lens shipped by Buydig.com is NOT a WR lens, as advertised.) I have many side-by-side photos comparing the two lenses, and would be happy to send them to you. Since it appears that there is no way to attach them to your website form, I will list links below.

Here is the listing on the Buydig.com website:

http://www.buydig.com/shop/product.aspx?sku=PKK301855K&ref=dealtime&omid...⇄ />
Under SPECIFICATIONS towards the bottom of the page under

Miscellaneous

Package Contents

K-30 The Outdoor SLR

smc PENTAX DA 18-55mm F3.5-5.6 AL WR

(The last 4 lines were copied and pasted directly from their website.)

I have emailed Buydig.com 3 times since September 1, 2013 (last time was September 9th) and have had no response.)

(I can forward the messages I emailed Buydig.com at: [email protected], if needed.)

Here are my side-by-side photos of the two lenses. The lens shipped by Buydig.com is on the left in all photos, the correct WR lens is on the right in all photos:

[redacted]g

[redacted]

[redacted]Desired Settlement: Since there is nothing wrong with the K30 camera body (and I have already registered it, updated the firmware and software, and customized the settings for my photography), I just ask that Buydig.com refund part of the price that was necessary to purchase the correct WR weather resistant lens (which I purchased for $179.00 from Amazon.com.) I ask that they pay me $75 (check) and I will return the incorrect lens to Buydig.com at my expense.

Business

Response:

We certainly had an error in our advertisement, and we would like to offer our customer the opportunity to return this package for a full refund, including shipping charges, and/or, we can offer our customer a refund of $50.00 to keep it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted] $50 check mailed to [redacted], [redacted], [redacted], [redacted], per agreement [redacted]

Regards,

Consumer

Response:

Since I agreed to settle with buydig.com ($50 check sent to me) on September 30,2013. I have not heard from buydig.com nor have a received the check for $50.

Business

Response:

As agreed, We sent our customer $50.00 to his Paypal account.

Review: Their customer service is quick to respond, but no action or follow-through happens.

I ordered a product and fedex showed it as delivered, however, I did not actually receive it.

I first contacted them on 12/12/15 and they quickly replied saying they will "contact FedEx and conduct an investigation for this missing package immediately. It may take up to 7-9 business days for the investigation to complete, once the investigation is complete and you do not have the merchandise, we can process your full refund. If FedEx delivers the merchandise to you, we would be more than glad to send them back to your house, pickup the merchandise, and return it to us for a full refund."

Nothing happens. 1/13/15, I email them back and they told me the claims department will contact me for a reply. I replied immediately.

1/20/15 I email them back asking what is happening. They replied swiftly saying, that they "have forward this information to the claims department. They will process your request shortly."

2/10/15 I email them back because nothing is happening. The response: "I apologize for the inconvenience. I have sent your information over to my billing department so they can issue you a refund . Please allow 3-5 business days for the funds to post to your account ."

It is now 2/26/15 and nothing has happened.Desired Settlement: Refund

Business

Response:

We will issue the customer a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Dear Sir/Madam,

[redacted] delivered my Lens to the wrong address or someone stole it. BuyDig won't help me. [redacted] customer service believes that the driver did deliver it to the wrong address but BuyDig won't help and asks me to contact my credit card company instead. [redacted] customer service says BuyDig needs to file a claim regardless of what the tracking number says since they are the shipper. If I want to claim with [redacted] apparently I need a waiver letter from BuyDig, but someone at BuyDig keeps responding with a generic e-mail without reading my message. This is really the fault of both companies and it leaves me the consumer without any support. I have asked [redacted] to look into the matter and I will contact [redacted] if necessary, but other consumers should be warned with this type of practice. If an item is purchased and delivered to the wrong address, the consumer should be protected no matter what the tracking number says. It also makes filing a claim with [redacted] impossible if the shipper refuses to assist the consumer. In this case both companies win and I lose my all my money. My order number was [redacted]. The lens was a Sony SEL55210 - 55-210mm Zoom Lens and the total order price was $169.99.Desired Settlement: I would like a refund.

Business

Response:

We shipped this to the address on file and this was delivered and signed by the customer. Therefore, we cannot refund this order.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The item was lost during shipping. [redacted] has allowed a claim to be filed by BuyDig, so BuyDig is at fault for refusing to help. Item was signed for but not by the buyer since it was misdilivered by [redacted]. This is a case of poor customer service by BuyDig.

Review: I received a defective [redacted] camera from buydig.com...and because of taking delivery of a defective product I have emailed customer service(as they request in their rules) explaining the defect and that I need a return authorization and shipping label. I actually emailed customer service on the very same day I received the camera. at this point I have emailed them repeatedly and still no response. I need to have an rma and a prepaid shipping label for the defective camera. seems they are ignoring my requests for a full refund. the camera has a scratched viewer screen...was missing viewing software and the pop up flash bar when extended in the flash mode is slanted at angle. I would like the settlement to be a prepaid return label and a full refund for the purchase price.thank you nj Revdex.com[redacted]Desired Settlement: I would like the settlement to be a prepaid return label and a full refund for the purchase price.thank you Revdex.com[redacted]

Business

Response:

we have arranged to pay for the return shipping of the returned merchandise.

Consumer

Response:

thank you...yes they have sent me a shipping label[redacted]

Review: I placed an order with BuyDig through [redacted] with item#[redacted] on Tuesday, Dec 3, 2013 and the package was supposed to arrive on Fri. Dec. 13. I have yet to receive this package. I first emailed their customer service and was told on Dec 11 that the item would guarantee to ship that night. I checked the tracking number and there is still no updates. I called their customer service on Dec 12 and the CSR informed me that they do not have any in stock but would have some by Friday and that they would overnight by package. They still failed to contact me about this inquiry and they still have not shipped my package. I checked with their website on Dec 17 and it appears they have product in stock but they won't give me my product. I already paid the seller in full but I have not received my product.Desired Settlement: I expect to be contacted by the CSR informing me of any status updates of my product and its overnight shipping status. I also expect to receive the "Free Hoya NXT UV Multi Coated filter and 3pc. Lens Cleaning Kit $60 Value! with the purchase of this Lens! " that is quoted on their website. I expect discount voucher/compensation for a future purchase.

Business

Response:

We apologize for the trouble. We have since refunded the customers' account in full

Review: I requested a refund of $129.63 on Jul 31. The refund was granted to me but was never sent. I have been contacting BuyDig.com for over a month trying to resolve this issue. They have been giving me the same run-around each time I call.

The following has typically happened during each phone call.

A service rep will answer the phone and check with the refund manager. After a few minutes, they respond to me by saying that the refund has just posted and I will receive this in 3-5 days. This has happened on 3 separate occasions over the last six weeks and has become increasingly frustrating.Desired Settlement: A refund of $129.63

Business

Response:

Apologize for such a delay. The customers' account was now refunded in full, as requested.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I did receive a refund for my purchase, I never had the refund issued by them. I had to go through Amazon after months of frustration with this business. So I would say I am satisfied with Amazon, but will never purchase from BuyDig.com.

Review: Buydig accepted orders for a $579 sigma 18-300 camera lens around middle of Feb 2015. This was a preorder, however, the website claimed that the product would reach me by March 24th 2015. Since then, the lens has been in stock and available at many websites, however buydig claims they have not received the lens yet. They have been sitting on my money for nearly 2.5 months, interest free, and therefore I would not like to settle for a simple refund. For misguiding me, and dont know how many other customers, by false advertising of about a month long wait, they have been sitting on the money for 2.5 months.Desired Settlement: Immediate delivery of order, or I expect them to return my money in full and also pay interest for hoarding the money when they had no intention of procuring the lens. Mind you I used amazon wallet for check out, and have received no direct communication from buydig on this order till date other than 'copy pasted' responses to my email inquiries about a status update.

Business

Response:

This is a pre order which was stated on the website when it was ordered.

Review: On 12/18/14 I ordered a laptop and stylus from BuyDig,com. Both were gifts for family members. Unfortunately,they did not want the models that I purchased. Neither item was even opened. BuyDig. policy states that the customer has 45 days from date of purchase to return an item to receive a refund. I followed BuyDig's protocol for returns and called for a Return Authorization number. I received the same RA number for both items. I again followed their procedure for return, enclosed the invoice, the item in "original" condition, and the RA number clearly marked on the package. The carrier choice is up to the customer; I chose [redacted] since that was the carrier they used. Each item was packed separately and each box was clearly labeled, including the RA number. I paid an additional fee to have a "signature required" for the laptop. I tracked the packages and noted that they were delivered on January 12, 2015 at 12:16. [redacted] issued a credit for $14.95 for the return of the stylus, but there was no credit issued for the laptop which was delivered at the exact same time. I waited 3 days, as recommended on BuyDig's website, and called about the laptop credit. The rep ([redacted]) told me that they did not receive the laptop. I assured her that they did since I had proof of delivery and a signature; she told me they had no record of receiving it but would contact the receiving department and get back to me. She did not get back to me so I called again only to be told that she was still looking into it. Days later, I called again and received the same response. In the meantime, I contacted [redacted] who assured me there was no error and they have the record of receipt and a signature. I was never able to reach [redacted] at her extension again, We called the general number and spoke to [redacted], a manager, who looked it up and said that it was delivered and we would have a credit in 3 days. Two weeks later - no credit; we can't reach either rep at their extensions.Desired Settlement: Certainly, an immediate refund for goods that were returned unopened and shipped back at considerable expense (signature required, insurance). A follow up phone call from someone at BuyDig.com would have been nice. We've called 8 times since our last conversation with [redacted]. This purchase has produced so much work for us - calling BuyDig, calling [redacted], obtaining [redacted] "secure" documentation, calls to [redacted] and [redacted] - that we truly regret being taken in by BuyDig's website promises of easy returns. If they had at least followed up, we wouldn't have had to do all the time-consuming follow-ups and would have some faith in their guarantees.

Business

Response:

We have refunded the customer in full

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for my Go Pro Hero 4 Silver on 6/25 and per their website that they offer same day shipping on orders placed Mon-Thu 4PM ET and Fri 12PM ET. According to my email confirmation the order is placed at 12:25 Pacific time which is an hour before the 4:00 PM ET and also it was in stock. The same day I received an email regarding a shipment of my item unfortunately it was only part of my order. On June 28 I sent customer service an email to cancel my order since I found it cheaper at a local store and they stated: "Thank you for contacting us. We apologize for the inconvenience but your order was already prepared for shipment. If you need to cancel the order, please refuse the delivery from FedEx so that the package can be returned to us and we can process a full refund back to your account. " A few days later I requested a status on the shipment of my order since I received part of my order and they stated: Thank you for contacting us. I apologize for the inconvenience. We will look into this issue and contact you as soon as possible. We thank you for your patience. We appreciate your business. On July 4 I sent them an email about a 24 hour resolution and they replied with the same automated email: Thank you for contacting us. I apologize for the inconvenience. We will look into this issue and contact you as soon as possible. We thank you for your patience. We appreciate your business. From my past experience with different retailer it does not take more than a week to prepare an item for shipment. It is not right for a business to advertise "same day shipping" if order by a specific time and not actually ship the order. This is false advertising and misleads the consumers. Order#[redacted]Desired Settlement: Per the business last message to contact them to resolve the refund. I sent an email to [redacted] on 7/13/15 and no reply. Please update and process the refund for this order. Thank you

Business

Response:

We did go ahead and reship the camera.. you still haven't received it ?

Consumer

Response:

According to your last message that I will get refunded due to your error. I have read a lot of customers complains about your shipping issues and they gor refunded. I realize that message was a big fat lie and to me that is bad business etiquette to lie to your customers. I will do everything that this gets out to everyone that your company lies and don't do business with you.

Business

Response:

We are not calling anyone dis honest. We take pride in customer service and do everything in our power to make customers happy. we never said that we will not refund we just need to make sure all areas are covered. We are so sorry that you went through this... our company is one of the best we have been around since 1983 showing our customers how much we care. we will process a full refund now. You should have this with in 24-48 business hours. we hope you can tell your friends and family on how good we are not how bad we are..

Review: I ordered a TV bundle set on Saturday the 6th and it said 885 for the set and free delivery. The next day I was sent a email saying the order was canceled. I called the customer service and asked why they said it was human error. I asked what they can do for me. They offered it at twice what I payed. Now I have to pay 35 dollars extra for PayPal. Because I had to cancel the payment to a TV that was never the right price. This looks and feels like a bait and switch. So I ordered a TV from another site for more then what I was going to pay. This is not right and should be made right. The site said the price for 4 days and did not change till after I ordered it. Now I have to wait longer for a TV I should have this week.Desired Settlement: A formal apology . And a 300 dollar credit to the store since I had to spent 300 more on a TV that I can get now. And not wait weeks later.

Business

Response:

We are so sorry this occurred it looks like there was a typographical error over here and we had to cancel and refund the order ASAP.

Review: I ordered a few items from BuyDig. When I opened their shipment boxes, I was missing some of the items I ordered. I contacted BuyDig and asked them where are my remaining items. They assured me that the remaining items were on its way. I waited for the 2nd package. It was also missing a few items, and I contacted BuyDig. They reassured me that the remaining items will get there. I waited for a couple of weeks and contacted them again. I did not get a reply from them. I called them and they said that they would look into it. At that point, I would assume that they would contact the shipping carrier and initiate a case with them, regarding missing items. I do not know whether or not my items were stolen or lost during the shipping process, but I do know for a fact that I did not get them.

Additional, please consider that during this entire process, BuyDig has not been helpful at all. I have contacted them multiple times and they have refused to speak to me. I am extremely frustrated with their lack of customer service as this point and they have refused to even speak to me about this particular matter. They have provided horrible customer service to me.

In addition to this, BuyDig refused to file a claim with the shipper of the boxes. They did not ask the shipper to look into this issue and run a trace for the missing items. They simply refused to deal with this issue and look into it. And they ignored any of my emails when I had tried to speak to them about this particular order.Desired Settlement: I would like to get my money back for the items that I never received.

Business

Response:

We have a signature on the package, We did not go further with the investigation. There was an issue with an order in 2012 and you did a charge back as well. at this time we cannot refund $5637.78

Consumer

Response:

Review: [redacted]

I am rejecting this response because:As I stated, the issue was never that the packages were not delivered. The issue was that the content of the packages was not what I had ordered. Whether it was an issue at BuyDig's warehouse, or during the transportation of the package, I am not sure. But the fact of the matter is that I never received the items I had ordered. The issue that was back in 2012 was similar and for that, BuyDig went through through the proper channels and ran a trace through the shipping carrier, thus reaching a proper resolution that the items were in fact missing or lost during the transportation of the package. For this one, you did not follow the proper channels that BuyDig was suppose to follow. Just because it happened 3 years ago, doesn't mean it will never happen again. The order previous to this one was a 42" HDTV that I had received without any issues. I ordered the item, and I received the item. I was satisfied, however, this time around, I was missing a few items. When a customer orders items, it is BuyDig's job to make sure the customer gets those exact items. If they don't BuyDig should research and find out why they didn't. The only third party during this entire transaction is the shipping carrier that BuyDig should have asked and inquired with. They failed to do that within the allowed time frame that the shipping carrier requires it to.When the packages are delivered to me, I can't simply open them prior to signing for it and make sure all the items are inside it. I would have to sign for it before I can open it. Upon opening it, I realized the items were missing. That is the issue for this situation. Just because the signature is there, does not mean that the content of the package is correct. [redacted], [redacted], or [redacted], do not allow anyone to open the packages prior to signing for it. To say that I had signed for the packages as a proof that I received the items is ridiculous. Again, I request that you look into this again and ask the shipping carrier about the missing items. I spoke to them back in 2012 and they reached a conclusion that the items were lost in shipment. But BuyDig refused to ask [redacted] regarding this delivery. I have purchased from BuyDig a few times and in the past 3-4 years, I've had issues twice and on other occasions, everything was fine. Mistakes happen and errors happen. Whether this was a warehouse mistake during shipping or the carriers mistake during transportation, I do not know. But I am telling you what I know for a fact, which is that the items were missing.

Regards,

Business

Response:

Your ordered this back in 2014.. you tried this once in the past with a 5D and you tried this back..

Business

Response:

The issue is this customer is a charge back fraud customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

To BuyDig:Please check your sources and facts before you make such accusations. You are the worst business I have ever dealt with. You refuse to acknowledge your mistakes and you refuse to take responsibility for your actions. If you want to get lawyers and courts involved, I have no problem doing so. I am telling you exactly what happened and I demand an explanation and some sort of compensation. I have always conducted my business in the most honest manner and I expect a business to do so, as well. You are accusing me of things just because you do not want to admit your faults. You did not follow proper protocol when this issue happened and now, it is too late to do anything. You failed to provide any customer support and you failed to take proper steps to insure your customer was satisfied. When something like this happens, you don't accuse your customer of fraud, you try to first figure out what happened. I buy items from all over the internet, and I have never ran into any issues with anyone else other than BuyDig.com. I go by the best deals on the internet and buy the best deals, however, now I know not to buy anything from BuyDig.com, regardless of how good the deal is because if something was to happen, they will just stop responding to the customer and accuse them of fraud without taking the proper steps to investigate the situation. We have a law in this country where, you are innocent until proven guilty. But according to you, BuyDig.com, customers are apparently guilty even if they try to prove their innocence. I have all the proof and proper paperwork to prove your lack of customer support that people expect from a business. You are ignorant and extremely rude. I will make sure everyone knows about your wrong doings and people know what type of shady business you are running. Stealing from people and accusing them of fraud is a criminal act. If you shipped out my items properly, provide proof that you did. Not that the box was delivered, but that the items were inside the box. Anyone can ship out an empty box and say it had things inside of it. You are making false accusations and claims in order to relieve yourself of any wrong doing, yet you have not proven anything on your end. Or even provided a good customer service to make sure this issue gets resolved.

Regards,

Business

Response:

Whenever there is an issue with a customer we do everything in our power to do a return. in this case... you did get everything and just like a previous order you are charge backing the order. we are unable to refund you $5637.78 we don'tn have record of you calling in.. only through [redacted] ..

Consumer

Response:

Review: [redacted]

I am rejecting this response because:To BuyDig:You are telling me that I got everything as if you were right next to me when I opened the boxes. The previous order with BuyDig has the similar issue. I ordered 4-5 times from BuyDig in the past 5+ years. I have had issues such as this 2 of those times. And if you still don't understand that these types of thing could happen, please read your business profile on Revdex.com. There are multiple complaints from people stating that the items were missing. This isn't something I am making up. You've had specials on cameras that I found pretty good, in terms of savings. I am a graphic designer and a photographer. I try to find the best camera deals and purchase from those websites. However, unfortunately, I ended up purchasing from BuyDig, without realizing the issue I had the first time around. If I had remembered that issue, I would not have ordered through your website. However, I did not remember it until you told me and realized what type of business BuyDig was. Its one thing to acknowledge ones own mistakes and take proper steps to ensure that the customer is, in fact, telling the truth. But its another to not follow the proper steps and to make it worse, blame the customer for fraud. First of all, if you had ran the trace with [redacted] or [redacted], and they did their investigation. If their conclusion was that the items and the package was in fact delivered without any issues or damage, I would have accepted that explanation, because you did your part and you followed the proper protocol. At that point, it is just a matter of bad luck and I would communicate that with BuyDig properly and see what my options were at that point. However, BuyDig refused to follow the proper steps and flat out stopped responding to my emails and refused to talk to me the times when they did respond to my emails. I will attach a few emails from BuyDig, you can clearly see their unwillingness to help me in this matter and provide some sort of customer support.Please look at the attachments to see the type of 'customer support' was provided to me. In addition to that, at some point, BuyDig.com did acknowledge that some items were missing and issued a refund for $213.92, however, they refused to refund the rest of the money. So that alone proves that BuyDig.com did acknowledge that there was something wrong with this order and processed a refund, however, they refused to refund the proper amount. Furthermore, they instructed me to contact my bank and dispute the transaction. I was baffled by that because it is your job to provide a decent customer service to resolve any order related issues, not to tell the customer to dispute the transaction.Again, please look at your business profile on Revdex.com and look at how many complaints you have for missing items. Clearly, this is an issue when it comes to buying from BuyDig.com. Maybe you should address those issues first and look into your own business practices before you start blaming other people, and worst yet, your own customers.I sincerely request that you do something to compensate me for my loss and try to look into this matter through [redacted] or [redacted]. I wish I had gotten the items I ordered, however, that was not the case. I order from [redacted], [redacted], and [redacted] on daily basis. I have never ran into this type of issue with any other merchant. So please, I request that you look into this matter and be a little more serious about resolving it, rather than blaming your customers for fraud.

Regards,

Business

Response:

at this time we are unable to refund this amount. sorry again for the inconvenience.

This is Beach Camera, The WORST PRICES, POOREST CUSTOMER SERVICE anywhere... actually no customer service or anti-customer serices... lousy attitude. When I had to go to their warehouse everyone took a half hour break and they made me sit in the August heat in their parking lot till they all came back. Not one manager would help me after sending me 20 miles to their store and back to complete the deal (at full retail price). Anyone else would have taken my credit card over the phone. They make you feel like they are doing you a favor. Go to B&H, 47th street or... well anywhere else!!! Guess they have to use another name since BEACH CAMERA has such a bad reputation.

Review: I purchased a laptop from buydig online. It was shipped to me but I sent the item back in its original box unopened through Fedex. I refused shipment as I was told to do. No refund was issued.Desired Settlement: Just issue a refund.

Business

Response:

We have refunded this account in full

Review: I ordered a Sigma lens form BuyDig.com for $299 in early January. The lens was shipped to my billing address and not my mailing address. I had just moved from [redacted] to [redacted].

It wasn't until a phone call I made to the company in Febuary that I found out the lens was shipped from [redacted] back to Buydig. I was told I'd get a full refund since the lens was no longer in stock.

By that time in Febuary I had switched banks and canceled my previous credit card. A refund to the card I had purchased the lens with did me no good. I hadn't gotten my new bank card in the mail yet and I tried to convince Buydig to put the refund on my boyfriends card but they refused. They said they would mail me a check instead which I happily agreed too.

Two weeks later I hadn't received any check and I noticed the lens I wanted was back in stock. I called BuyDig to see if I could get the lens instead of the refund and they told me that the check was already being processed.

Now I still haven't received my refund and it is the end of March. When I call back now I ask to speak directly to the manager. 9 times out of ten he is in a "meeting". The first time I spoke to the manager I asked for his name and he said [redacted]. He refused to give me his full name. I gave him my current bank card information but he wouldn't give me his name. He said he'd call me back after he made sure he could put the refund on my new card. That was last week. I have gotten no refund or returned call. Now when I call they wont even put me through to manager [redacted]. They tell me that he is working on my case, and will call me back when he figures it out.

There is nothing to figure out. I feel so scammed. I found out [redacted]'s full name. [redacted] is the manager at Buydig.Desired Settlement: I was planning on using the refund to re-buy the same lens at BuyDig if it was in stock. Now I'd rather spend twice that amount somewhere else, just to avoid giving BuyDig any more of my business.

Business

Response:

We refunded the customer in full