buydig.com

First, I have purchased from this company in the past, not great and not bad. However the last issue was on Dec. 4 when they sent me a $20 coupon since I had just made an order from them. I went ahead and ordered two tea kettles and paid the rest through paypal using my cc. I was suppose to get an email of my order but never did and since it's the first time I use paypal with them, I checked paypal and saw the charge. it also appeared on my cc right away with "BUYDIG" in the title. I waited 10 days and nothing. I contacted them and provided paypal transaction ID (along all info I have) and explained to them. There might have been a glitch somewhere. They blamed on paypal and claimed I never paid anything. Obviously they did not check paypal to see the charge that I paid unless there is another company by that name and also a different paypal address being used through their website. I asked them to check and if they can't find the order, please refund the money. They refused and told me to call Paypal. Since then, I have to contact my cc to dispute this amount.

Bought an item on ebay, item was going to be shipped to wrong address, tried to cancel, emailed with no response.

Review: I placed an order for my Go Pro Hero 4 Silver on 6/25 and per their website that they offer same day shipping on orders placed Mon-Thu 4PM ET and Fri 12PM ET. According to my email confirmation the order is placed at 12:25 Pacific time which is an hour before the 4:00 PM ET and also it was in stock. The same day I received an email regarding a shipment of my item unfortunately it was only part of my order. On June 28 I sent customer service an email to cancel my order since I found it cheaper at a local store and they stated:

"Thank you for contacting us.

We apologize for the inconvenience but your order was already prepared for shipment. If you need to cancel the order, please refuse the delivery from FedEx so that the package can be returned to us and we can process a full refund back to your account. "

A few days later I requested a status on the shipment of my order since I received part of my order and they stated:

Thank you for contacting us.

I apologize for the inconvenience. We will look into this issue and contact you as soon as possible.

We thank you for your patience. We appreciate your business.

On July 4 I sent them an email about a 24 hour resolution and they replied with the same automated email:

Thank you for contacting us.

I apologize for the inconvenience. We will look into this issue and contact you as soon as possible.

We thank you for your patience. We appreciate your business.

From my past experience with different retailer it does not take more than a week to prepare an item for shipment. It is not right for a business to advertise "same day shipping" if order by a specific time and not actually ship the order. This is false advertising and misleads the consumers. Desired Settlement: I want this order shipped as soon as possible and for the inconvenience I would like them to refund me for the item because this is not acceptable since this is false advertising if they say "same day shipping" if they are not really shipping it on the same day. This business is notorious for this kind of complains so please handle this complain as soon as possible and get my order shipped out as soon as possible.

Business

Response:

We are so sorry that this occurred...there was am error in the system. Once this comes back to us we will refund your account the full amount. I sincerely apologize for the automated response there was a mistake that should not have been sent.. we love our customers and strive to have the best customer service, in this case we failed to provide this we hope in the future you will give us another chance,, If you like to speak with me you can reach me via email or by phone..

Consumer

Response:

I am rejecting this response because:

I'm rejecting this for now until I see that refund back in my account. I placed this order way before the holiday hoping to use it for July 4th weekend.

Review: I order a camera when the item deliver is was not the one I order so I return it and there then send me back it and told me there do not have that camera in-stock and there cannot refund me that I send it to a forwarder. I then info them that it was deliver to me and not a forwarder. but because I use a international number there think it was being deliver to a freight forwarder. I was was email them everyday until there told there look into it.

now there told me that United state secret service is working to check it out . but I think there trying to rip me off here because I was a visitor in the USA and bought this item so there try to steal from me by sending a incorrect item

Sent: Monday, May 11, 2015 5:33 PM

Subject: RE: Shipping / Returns ---- ([redacted])

Reference number: [redacted] Please use this ticket number in any correspondence with us.

Subject: Shipping / Returns ----

Dear Customer,

Thank you for contacting us.

Please advise which model camera you have received as well. It would also help if you can send a picture of what you have received. I have also copied chris from the secret service fraud division. He will assit me with this criminal investigation. We will do our best to find out what happened here.

Sincerely,

Business

Response:

we need to follow protocol and have an investigation opened.

Consumer

Response:

I am rejecting this response because:

my problem is not fix at yet when it fix then.I was told that the US secret service with working on this.

Business

Response:

Do you have the order number please?

Review: I placed two orders from Buydig.com through ebay in December 2014, [redacted] and [redacted] with value $3500. The tracking information said they were delivered and signed by me on December.11. 2014. However, in fact, I never received them, and I have never signed for them either. I was in my office working when they were delivered to my house. I contacted the carrier Fedex and Buydig immediately after I discovered this. At first, the representative told me they can not file a claim because these package have been signed for. According to what I heard from the Local Fedex Office, the driver gave the packages to another guy who was hanging around my house without checking his identity. The signature they obtained was completely beyond recognition as my name. After failing to reach a solution with my credit card company (it took several months). I contacted Fedex's main office. They told me they will make the reimbursement if the shipper (Buydig.com) filed a claim and evidence can prove I was not present when the package was delivered (I've obtained the video surveillance footage of my workplace that can prove I was not at home at that time ). I'm also confirmed from Fedex that the shipper does have the right to file the claim even when it's been more than 90 days or with a signature on it. However, Buydig's customer service again turned down my claim request with the same reason. They refuse to file the claim for me even after I told them I have sufficient evidence to prove my absence. I think they are trying to protect the cooperation between them and Fedex, and their profit. They ignored the fact that Fedex lost my goods, and kept saying they can do nothing about it.Desired Settlement: I wish the company to file a claim for me with Fedex or a specific Fedex manager who's in charge of this case ([redacted]) . After Fedex resolved this case with the evidence I provided, send me a refund check.

Business

Response:

Unfortunately this is way past the claim processing time.

Consumer

Response:

I am rejecting this response because:They say this is passing the claim time, but in fact it is not. I reported this case to Buydig very early in December 2014, but they turned me down at that time with a invalid reason. I tried to solve this case in other ways, after that, but they didn't work. That's why I reclaim this case to them in March 2015. And according to the information I get, a Fedex case solving time frame is about 6 months, they still have the right to file the claim with Fedex for me, this is still solvable. All they need to do is to make a call to the Fedex manager, but they don't want to do that to me. Buydig is just doing this to protect their profit and cover up the fault Fedex made.

Business

Response:

It looks like there was a $ 50.00 CREDIT back in the middle of December. I don't see any complaints wanting to do a return.