buydig.com

Review: Bought Night Owl 45 security cameras and they didn't work. They wont answer phone or email. Don't know how to contact them to find out what to do.Desired Settlement: would like camera that works or my money back. $179.00

Business

Response:

We authorized this return, and have since refunded the customer in full

Review: I tried to place an order online with Buydig.com Feb 1, 2014. The order was never processed yet a pending charge was placed on my credit card. The card company says it takes 30 days to remove pending charge. Buydig.com claims they cant help.Desired Settlement: I would like them to contact credit card company to have pending charges removed so I can make purchase.

Business

Response:

We confirmed the customers funds were refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a monitor from BUYDIG.COM on April 26th. The website indicates the item is in BRAND NEW condition. However, when I received the product, it is a factory refurbished product with visible wear and tear, as well as loose parts in the monitor. The box was not even the retail box - it was a factory box with a bunch of parts inside getting banged up. Outside of the box even said "certified and re-inspected". That is NOT brand new. I had contacted BUYDIG.COM but the customer representative said they had sent me a brand new product. This made me very upset. I even showed them a picture of the monitor with a sticker that says "REFURBISHED". They have tricked me the consumer into thinking I was getting a new monitor. Then all they have offered me was a refund upon receiving my return. Now I am worried if I sent it back they will claim that I sent them the WRONG item (not brand new) and then not give me my money back or give me a partial refund. This is potentially a VERY BAD BUSINESS practice on their end and as a consumer I feel absolutely cheated! I demand my desired outcome to be carried out to ensure me that I will not be cheated by BUYDIG.COM.Desired Settlement: 1) I want the company to issue me a full refund. 2) I want a pre-paid label to return the product and have the carrier pick up the products at my address. 3) Replace the product with their advertised condition as "BRAND NEW" and apply an additional 25% discount to my purchase price of $309.99. 4) Ship the product to me via EXPRESS for FREE.

Business

Response:

We are currently working with the customer to resolve this issue.

Review: Purchased a TV drom Buy Dig.com which is suppose to be an online store for Beach Camera, I received the TV damaged, called customer service, had call tag issued for damaged TV, it took a week to get back to the store, BuyDig was suppose to credit me Mastercard back, since Dec 7th, I have had notong but problems, called customer service almost every day tryning to track down my refund, now the tell me tha they have to do an investigation to see if I am due a refund, I have had peoblems with this company sincde Nov 27th, it took 8 calendat days to get a partial refund of 99.95 credited to my accountDesired Settlement: I want my money refunded to my credit card of 627.99, I am getting the run around and I am sick of it!! This company charges your credit card immediately but when it comes to refund, they give everyn excuse inj the book and try to delay and refund

Business

Response:

we are so sorry that it has been taking so long to get a refund.. sometimes during the busy season these sord of things get delayed. ' as of now the refund has been put through.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I was notified 12/12/15 that my money was being refunded to my Credit Card and it should take 3 - 5 business days to reach my account, 12/12/15 BuyDig was closed, so how could they issue my refund? It was a "form" type email generated on a day in which the company was closed, it finally reached my account on 12/20/15 @ 7:00 PM EST, it took as long as it did the first refund, 8 DAYS!!! This company has no scruples, tries to keep monies as long as possible and are rude to you on the phone, especially the Billing Dept. They think they have the right to hold up monies for their own good!!

Misrepresentation of cost of Item purchased. BuyDig, was more than willing to charge me for the product I ordered. Then the item was pulled back and repriced increased by $100.
Still have not returned my money. I will never do business with them again.

Review: On 1/8/2014 I placed an online order with BuyDig for 3 items (digital camera, printer, photo paper) that together qualify for a rebate of $400. The items were shipped and arrived on 1/15/2014; however, one of the items (the printer) appeared to have been damaged. I worked with BuyDig customer service to initiate shipping the item back for an exchange. During my correspondence with BuyDig, I ask to confirm that the item, once received, will be processed as an exchange, not as a return. I specifically request for an exchange to processed since the terms/conditions of the rebate require that all the qualifying items be on the same purchase. I bring the large and heavy (50+lbs) box to the nearest Fedex location and have the item shipped back to BuyDig to be processed as an exchange.

On 1/18/2014, I get a written confirmation from BuyDig that it would be an exchange. On 2/5/2014, I get a written confirmation that BuyDig will process the item as an exchange, not as a return. On 2/10/2014 (the day the item arrived back at BuyDig), I get another confirmation that the item would be processed as an exchange and that the replacement item would be shipped out to me in 24-48 hours.

On 2/11/2014, I get an automated email from BuyDig indicating that the return/refund was processed. I asked BuyDig what the item was returned/refunded rather than exchanged/replaced as I had requested and as BuyDig had confirmed. BuyDig responded indicating that they do not process exchanges.

As of now, I do not have the item (printer) I originally ordered, and I am no longer qualified for the $400 rebate since BuyDig processed the item as a return rather than as a exchange as I had requested and been promised. I would consider this as unethical and deceptive business practice.Desired Settlement: I am providing BuyDig with two options here.

1) I am requesting for BuyDig to ship me an undamaged new replacement item (printer) that they wrongfully processed as a return at a discount for the hassle that I have had to go through. In addition, I am requesting for BuyDig to issue a refund check in the amount of $400 to cover the rebate that I would have qualified for had BuyDig processed the item as an exchange rather than a return.

2) Issue me an additional refund check for $200 without returning the remainder of the order so that I can purchase the printer elsewhere.

Business

Response:

We have spoke with the customer. We sent the customer an exchange via 3 day air as agreed. We apologize for the trouble, and have worked this out.

Consumer

Response:

Review: 9924502

I am rejecting this response because:

BuyDig needs to admit to its unethical business practice. They try to impose policies regarding purchases that are contrary to those posted on their website. In this instance, customer service repeatedly indicated that they do not allow product exchanges, only return/re-purchase. On the website they offer exchanges.

I will not consider this complaint as closed/resolved until I have received the rebate for the item purchased.

Review: I need an RMA to return a new defective DVD player. My order number [redacted] was placed on Nov 29, 2013 for a [redacted] Blu Ray player. Customer ID[redacted]. I have tried calling BuyDig but always got a recording saying it was closed, even under standard business hours looking for an RMA to return the defective unit. I have emailed a request for an RMA with no response, and have again emailed 12/27/2014.Desired Settlement: Get an RMA to return the DVD player and credit my account for a full refund for the defective product.

Business

Response:

We authorized this return, and have since refunded the customer.

Sold me a TV then refused to ship with out trying to make me pay a additional $700. When I rwfused they forced my order to be cancelled. Typical scam and the company cannot be trusted.

Review: I placed an order for a Nespresso Inissia machine, in the color black, received my receipt for my order, but no shipping information. I reached out to the merchant to ask when I would be receiving shipping information. I was then informed via email that my order was actually a "pre order", which was not indicated on the site, and that the product was now out of stock. I followed up with a note that this was not indicated anywhere on site, or in the order form. I then received an email noting that the product was out of stock, and it is expected back in 3 or 4 business days. However, the same product is still on the site, noted as "in stock." When I check my order status on site as well, the product is noted as "in stock." The site has been quite misleading to date with what is displayed on site, and what the reality of the situation is. The customer service responses haven also been inconsistent.Desired Settlement: I would like contact from the company as to when my order will be delivered, and my product delivered in short time.

Business

Response:

we are so sorry all this has happened. once this order goes out we will email you ASAP.

Consumer

Response:

Review: [redacted]

I am rejecting this response because I did not receive my package in the amount of time that was promised, and then was told this product was out of stock, yet it was still featured on the site available for shipping next day. I requested my order be refunded in full because I do not believe this business is operating honestly. I received my refund, and will never order from the site again. CAVEAT EMPTOR!

Regards,

Review: I have placed my order for a goPro hero 3+ black edition camera for $389 on 14th of Aug. I paid by my credit card immediately. I checked their website the second day and found that the price went up to $394. And my order has not been shipped. I contacted the billing department but I didn't get any response.Desired Settlement: Deliver the camera as soon as possible

Business

Response:

this was resolved

Review: I have purchased 2 [redacted] pot sets and have never received them. After calling and informing buydig.com they said that I should receive e-mail shortly and that my money will be refunded. I have called several times thereafter because I have not received any e-mail confirmation about the refund nor refund. When I called today, the phone service is not working even if on hours of operation it says it should be. I still do not have my refund.Desired Settlement: I just want buydig.com to refund my money as promised.

Business

Response:

We apologize for the delay. We have refunded the customers account successfully

Review: Ordered items and have not received them. Customer service is horrible and have not issued a refund.Desired Settlement: Full Refund.

Business

Response:

we did issue a refund for $91.98

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I purchased a 24-70mm Canon lens on December 26, 2013. I contacted the seller about returning the item and they stated to simply refuse the shipment once it arrives, which I did. The item was sent back but a refund was never issued. I have never had possession of this item, and based upon the way they asked me to reject the package I am ineligible for protection from [redacted] or the payment processor [redacted]. I contacted the company which stated they would investigate and suddenly stopped responding to my inquiries.Desired Settlement: I either want my product or a refund. I deserve one or the other. I have been out of my $1899 for almost 90 days and the company will not communicate with me.

Business

Response:

In response to the customers complaint, we have refunded the customer in full

Review: Dear officer

I purchased Garmin 50LM 5 inch Touchscreen GPS Navigation System with Lifetime Map Updates on October 04, 2014. And my order number is WC18478201. And tracking number is 9261292700353124048255.

The price of this GPS is $69.99. And I am requesting $69.99 refund.

The reason is that I did not receive the merchandise. My order was sent to [redacted], according to USPS tracking system. However, I lived in [redacted]. And I did not change my mailing address. So it is impossible that I could get my merchandise. I do not know who change my mailing address and I do not know why this person do that either.

I have contacted with customer’s service for more than five times, and they just let me wait for their investigation. But I have been waiting for three months, there is no message or email about my refund.Desired Settlement: I just want to get my refund.

Business

Response:

We mailed a check which cleared already to the customer, in the full amount 69.99

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I ordered a camera through Sears (their merchant is Buydig.com) on June 17, 2015 and was given the date of June 24 for delivery. When it wasn't delivered, I contacted Sears. They stated that they contacted Buydig and discovered it was still in processing and not shipped. I contacted Buydig and requested a refund. Buydig stated that the tracking number indicated it was delivered by Fedex. I find it interesting that they still will not given me a tracking number. I will never consider using Buydig in the future. Bad experience!

Review: Went to purchase an item from their website. Applied a coupon (special offer) and locked in a price. AFTER totally grabbing all my billing info AND VISA number, the site said the coupon expired. NOTICE the date on the copied coupon info below. I also pasted the actual code.

(code- [redacted]0)

$10 Off $50 With Visa Checkout

Expires 05/31/15

Details: Limited time! Get $10 off $50 with Visa checkout. Expires on 05/31/2015.

This company obviously does NOT honor their own advertising and uses unethical schemes to bait you to obtain your personal information for their data bank.Desired Settlement: just want the public to be aware of this company's unethical business practice

Business

Response:

We are sorry for this and want to make this up. Please provide an order number so we can make this up.

Review: BuyDig delivered a 60" television that was defective. The television was returned and we have been waiting for reimbursement for over seven (7) months. The television was purchased with disaster preparedness funds from [redacted]. They have claimed it was refunded through [redacted] and I have sent confirmation that it was not refunded. Currently receiving no response from the seller.Desired Settlement: [redacted] is requesting reimbursement of the amount paid for the television of $1,399.99. This is all we have been asking for.

Business

Response:

We apologize for any misunderstanding.This account was refunded in full

Review: I placed an order with BuyDig.com through Sears.com on 12/26/2015 for a carry-on luggage, and the order number was [redacted]. For this transaction, Buydig was a 3rd party seller on Sears.com. They actually shipped the luggage very quickly and I received it on 12/29. However, there was a small scuff/scratch on the right side of the luggage’s surface. I immediately emailed Buydig through Sears.com, requesting for an exchange. Buydig did assign a ticket code (ticket code is [redacted]). However, that’s all they have done ever since. After emailing back and forth for quite a couple of times, there were no further steps or responses. The last time I contacted them was 1/7 and I never received any response. So I reached out to Sears.com since the order was through their website. Sears reached out to Buydig on my behalf. However, there was never a progress. I was totally worn out of such experience. It’s really time consuming and I just couldn’t see any possibility to resolve it by myself. So I hope Revdex.com could help me on this matter.Desired Settlement: Exchange the product for me ASAP and the seller should pay the shipping cost.

Business

Response:

we already sent an RMA # as well as a return label

Consumer

Response:

1. I never received any response from the business. If they assigned a return RMA #, please let me know when did they assign and how they sent it to me.2. I requested an exchange, not return.

Business

Response:

We sent information over to the customer on 1-07-1 RMA # 2[redacted] Return label created with tracking [redacted]

Review: I ordered a waterproof case from my camera from them on THEIR website. I have paid for this and not received the item. I have called repeatedly and never gotten through to customer service. I have emailed them without a response. I consider this fraud as they haven't even got the item in stock and they haven't notified me of that. They take your money and then make it difficult to get a refund. They don't send items that are ordered and paid for.Desired Settlement: Get me the item NOW or refund the entire amount NOW.

Business

Response:

So sorry to hear of this issue that occurred. we would love to reassure you that we are here and stand behind our product. we would like to refund if you haven't received this .. as of now have you received this/.

Consumer

Response:

I have received nothing, I didn't get the item I paid for. I did get an email last night from BuyDig. They ALLEGE that the item was shipped. I haven't received it yet.

Business

Response:

So sorry for this very long wait time. We went ahead and created a new order [redacted] this order should be shipped out today for no charge.

Review: I received an email advertisement pertaining to a grill from Buydig.com. The grill was marked 24.95, with "Shop Now"

button below. I clicked on it and it brought up the grill. The price then was 117.95. I went ahead and put it in the cart but it still came up 117.95. I contacted the company as soon as this occurred and after a while, I received another email stating that they would look into it and email me back. I then received another email later that directed me to contact sales concerning the grill. Now they are saying it is sold out.

Why didn't they honor the price last night as soon as I called?Desired Settlement: I would like to have the grill at the advertised price of 24.95

Business

Response:

Do you by chance have the order number please ?

Consumer

Response:

I am rejecting this response because:

Once I checked the cart after clicking the "add to cart" button I saw the incorrect price and emailed the company. That's when the email trail began. I never got a chance to place the order. I have the advertisement saved if you need to see proof of the mis-priced product. I was told that the issue was being reviewed, then told to contact customer service.

Business

Response:

Do you have the order number by any chance ?

Consumer

Response:

I got the email ad stating the grill was 24.95. When I clicked to order it, the price changed from that to 117.95. Since there was a price difference, I contacted company and they said they were checking into it. Then they said for me to contact sales department for price and the customer service rep. said he was aware of the situation, and he was told they did not have any more grills. The night before they had them because the web site showed they were in stock when I checked through the order process. The only thing I did not do was press the final order button because of the different price showing.

Business

Response:

In order for us to honor the price you would have had to place the order. sorry again for this trouble.