buydig.com

Complaint: [redacted]
I am rejecting this response because:
It was not refunded! I have yet to be refunded....

This is not correct at all. Would you like me to provide my bank statements showing this? I cannot believe they said this.What can I do?
Regards,
[redacted]

So sorry for all this which occurd.  
 
the refund for $329 should appear shortly.

Complaint: [redacted]
I am rejecting this response because:
When Can I get my money?
I did not receive any refund yet.
My account has nothing to refund.
Please tell me exactly when and how this refund.
 
Quick reply Please.  Thanks.
Regards,
[redacted]

I purchased a brand new Samsung UN70KU6300 4K UHD TV from buydig.com. The TV arrived with damaged with black screen with broken lines. It is either defected TV or damaged in the shipping. I contacted buydig to request a return of the damaged TV on the day of the delivery. Buydig kept going in circle to ask me to contact Samsung for fixing the damaged TV. I contacted Samsung customer service but Samsung refused to repair or replace the TV and blamed on buydig for damaged in shipping which they do not cover under their warranty. I contacted the buydig again to return the TV but Buydig keep refusing to take the damaged TV back, attempted to refuse to reimburse me for selling damaged TV which is as not as described. Buydig is selling the TV which was Not As Described. I wasted too much time to contact the buydig and samsung on this purchase. This is the worst experience ever on buying thing from buydig. Buydig DO NOT stand behind their satisfaction guarantee. They are the worst online seller who took the money and ran away. This is a scam seller. I would never buy any item from buydig again and do not recommend to anyone

Complaint: [redacted]
I am rejecting this response because:
Ok. Well I have stated what I am willing to accept. Otherwise the first hearing for the small claims court is 18th August. 
Regards,
[redacted]

We are so sorry that this occurred...there was am error in the system. Once this comes back to us we will refund your account the full amount. I sincerely apologize for the automated response there was a mistake that should not have been sent.. we love our customers...

and strive to have the best customer service, in this case we failed to provide this we hope in the future you will give us another chance,, If you like to speak with me you can reach me via email or by phone..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
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Complaint: [redacted]Thank you for your response. Are you able to offer any comparable deals on any of your other radar detectors? I was very much wanting to buy this combo deal for the price that I paid as it fit well into my current budget. My first preference would be for the advertised deal that was ordered and paid for, but I am willing to hear what other options you can offer.
Regards,
[redacted]

According to your last message that I will get refunded due to your error.  I have read a lot of customers complains about your shipping issues and they gor refunded.  I realize that message was...

a big fat lie and to me that is bad business etiquette to lie to your customers. I will do everything that this gets out to everyone that your company lies and don't do business with you.

Complaint: [redacted]
I am rejecting this response because:
TV was returned to buydig.com  on October 2, 2015.  [redacted] is not responsible for refund....

 Buydig.com is.  Please honor your policy posted on website.  As a consumer, I shouldn't have to pay for defective items.  I did return the TV at my own expense.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: The item was lost during shipping. [redacted] has allowed a claim to be filed by BuyDig,  so...

BuyDig is at fault for refusing to help. Item was signed for but not by the buyer since it was misdilivered by [redacted]. This is a case of poor customer service by BuyDig.
Regards,
[redacted]

I am rejecting this response because:They say this is passing the claim time, but in fact it is not. I reported this case to Buydig very early in December 2014, but they turned me down at that time with a invalid reason. I...

tried to solve this case in other ways, after that, but they didn't work. That's why I reclaim this case to them in March 2015. And according to the information I get, a Fedex case solving time frame is about 6 months, they still have the right to file the claim with Fedex for me, this is still solvable. All they need to do is to make a call to the Fedex manager, but they don't want to do that to me. Buydig is just doing this to protect their profit and cover up the fault Fedex made.

this was resolved

Complaint: [redacted]
I am rejecting this response because:
There is...

no order number given for an [redacted] order. All it has is the [redacted] transaction number tied to it.So basically the business is asking for something that I was not given. Show me an [redacted] order where there is an order number associated with it. I am a long time buyer and seller on [redacted], no such [redacted] order number exists.
Regards,
[redacted]

lets have a call with [redacted] and you as well. 
 
please call [redacted] add me in at  [redacted]

we will go ahead and refund the account asap.... 
 
we apologize for this inconvenience that this has caused you.

Complaint: [redacted]
I am rejecting this response because:
 
I have not yet received a refund.
When can I receive my money.
Regards,
[redacted]

We went ahead and spoke with the customer and took care of the issue.. 
 
the customer is now getting refunded.

We are willing to work with you. 
we can refund you for the product which was already done just today. 
The reason this takes long is we need to investigate, we are sorry that it takes this long.

We have spoke with the customer. We sent the customer an exchange via 3 day air as agreed. We apologize for the trouble, and have worked this out.