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Reviews B&Z Auto Enterprises

B&Z Auto Enterprises Reviews (158)

Review: I had my vehicle taken there to have a rear differential fixed on 11/**/14. My warranty company sent someone to verify that they did need a new rear differential part and after inspecting it, they sent over the part that had to be repaired. I made sure to ask that if I wouldn't be held accountable for any of the car rental expenses and was told by the [redacted]r ([redacted]) I wouldn't be. Days passed and I kept calling to follow up on the repair but I would seldom get my messages returned or was just told that "[redacted] was with a customer, leave a message" to which like previously stated never returned! I had to show up unannounced on 12/**/14, with a sick baby to find out about my repair. I was finally able to get my vehicle back after 20 DAYS...which was a bit ridiculous to me! On December **, 2014 I found out from my bank that I WAS charged $631.38 from the rental company (and this was without me being informed) because [redacted] had put in a note that I agreed to be held liable to be charged for any days after the 8th day (my warranty company agreed to pay up to the 8th day) but I NEVER agreed to such terms! I was actually assured I wouldn't be charged anything. Since December I've tried to get in contact with the dealership, with [redacted] to be exact, but unfortunately the claim to have my money returned is gone nowhere. As a matter of fact on 12/**/14 I again showed up announced to speak to [redacted] about the $631.38 I was wrongfully charged & again he assured me he would fix everything within 2 weeks, it is now 4/**/15 & I don't have the money back or the problem isn't resolved. Please if anyone is reading this be very careful with the way this dealership handles their repairs!Desired Settlement: They actually return my call and just refund me the money I was charged for a repair that they very irresponsibly & negliant handled. It took 20 days for them to repair something that should've taken at the most 1 week and on top of that I had to show up unannounced with a sick baby to get my vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a vehicle from [redacted] in 2013 with a limited warranty from [redacted] group. I recently traded this vehicle in for an upgrade at a different dealer. I called JMA to initiate the cancellation process and refund the unused money. I provided the odometer statement which indicated the amount of miles were on the car that was traded in. This figure was used to determine the unused portion of the warranty. This balance was returned to the [redacted] on Oct [redacted] 2014. [redacted] confirmed the expected refund is $1305.58, which is 70.64% of the original $1919 price, minus $50 cancellation fee. Upon visiting [redacted] on November [redacted] advised they need to process the refund and will alert me when a check can be distributed. I provided the same odometer statement provided to the warranty company. After two weeks of chasing, with no replies and unannounced visits by me, I received a check for $1205.58. When pressed for an explanation on why there is exactly a $100 difference between the amount [redacted] advised and the amount I received, [redacted] could not provide anything, indicating the financial department is in charge of the process and its 'beyond his control'. This is unacceptable and worthy of a complaint to the Revdex.com. I'm certain my incident was not the first for [redacted] and will not be the last.

I can provide contacts at [redacted] group with confirmations on the cancellation policy, the date when the money was sent to [redacted] and the expected amount, based on the price. Please help resolve this matter.Desired Settlement: Its only fair to return the complete amount of the unused warranty payment. The difference is only $100 compared to the total received. Nevertheless, it is completely spiteful to provide NO explanation for the difference (ie, fees). An apology would be appropriate, but not expected or desired.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March **, 2015 I delivered my 1988 Jeep Cherokee Pioneer to Eastchester Chrysler Jeep Dodge for service. I informed the [redacted] that my issues were the following:

1. When the vehicle is turned off, the interior lights, heat and radio stay on. There is still a flow of current/electricity and therefore the car battery is drained. Please check the electrical and/or charging system.

2. Requested to have the Positive battery terminal and cable replaced.

3. Install new motor mounts

4. Replace both mirrors

5. Perform an overall inspection of the car

[redacted] informed me that there was a recall, Recall #733 for the Brake SHift Interlock by Jeep and that they would perform the recall, no charge.

On Saturday, March **,2015 [redacted] called me and stated that they would not work on my radio, as it was not the factory installed radio. I told him that I did not have any issues with the radio, my complaint was that there is an electrical or charging system problem and that the lights inside of the vehicle, the heat/A/C and radio still work. He stated that the technician would look at it and make the needed repairs. I did not hear back from [redacted] until March **, 2015 that the vehicle was done and that it was ready for pick-up. I told hiom that I would be at the dealership on Saturday to pick up my car.

On March [redacted] I went to the dealership to pick up my car. I was given a bill with a total of $2,249.93 for the repairs made to the car. On the back of the Service Department's paperwork, was a document stating, "estimated hours" for labor that said, an ESTIMATED 9 hours was needed. On my paperwork it states the following:

A. PO Part Order Owner will be notify" - Recall not completed

B. Cooling - Oil Filter Adapter, Seal Package, Bolt Oil Parts $257.77, Labor $262.90 total $520.67

C. Cooling - Battery Terminals, Parts $30.50, Labor $131.45 total $161.95

D. Clutch - Support Engine, Parts $244.40, Labor $525.80 total $770.20

E. Suspension - Mirror, Parts $350.80, Labor $262.90 total $613.70

When I went to the lot with their [redacted], he went to start the car to bring it to the front and the car was completely dead. They failed to correct the issue that I had brought my car in to service. Furthermore, their documentation was based on "estimates", however, it does not take an hour to replace 2 battery terminals. It does not take over 2 hours to change an O-ring and seals in the oil pan. The motor mounts are rated as over 4 hours to change. To change the two mirrors, they want me to believe it took over 2 hours?

This dealership failed to perform the diagnosis and repairs to my complaint, did not perform their company's recall and had my car for over a week without returning my calls requesting status updates.

Furthermore, I called and left several messages beginning on March [redacted], to speak with the [redacted] regarding the horrible service and astronomical bill I had waiting for me. He did not return my calls to address my concerns. Finally on 4/** - 22 days after my drop-off on 3/**, I received a call from [redacted] stating that the issue was the battery. I told him that this was impossible as I had purchased a new battery from Auto Zone. [redacted] stated that the battery did not have enough "cranking amps". This seems highly unlikely, as there was a continuous flow of electricity in the vehicle, even as it was off and no key in the ignition.

This dealership is unprofessional and are attempting to overcharge me in labor. Completely unresponsive to phone calls. Having my car for 22 days is completely unacceptable.Desired Settlement: 1. The dealership perform the recall on this vehicle, Recall 733.

2. Adjusted bill that reflects accurate labor rates - not $1,183.05. If they worked 4 hours on my car for: installation of 2 mirrors, changing oil bolt and O-rings, changing battery terminals and motor mounts - it would be A LOT. They need to compensate me for wasting my time in picking up the car when it wasn't repaired, as stated by the [redacted].

3. Guarantee that the battery was the cause of the car not starting and that there aren't any outstanding electrical or charging system repairs needed.

4. I am willing to pay for the parts, however, I should not be billed for labor - 22 days of waiting is highly unprofessional and unacceptable. Furthermore, their reporting of labor is unethical and skeptical, based on, "Estimated Labor" time.

Consumer

Response:

At this time, I have not been contacted by B&Z Auto Enterprises, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have purchased a Acura MDX for an advertised price of $19,900.00.

I have giving them $2,500.00 down payment and my veicle as a trade in valued at $500.00.

At the moment of the signing they piled the paperwork on top of each other making me sign in a rush because they were to busy.

The next day after verifying the paper work I find out that they bumped the price to $23,000.00 and also they included mixed in the signing paper a service contract for $2,250.00.

I called the dealer right away giving me a run around so I went directly to see the [redacted] again from one [redacted] to another with out any conclusion.Desired Settlement: The price that they have advertised that got me to buy there car and annulment of the service contract that I have no interest at all with the proper refund.

Consumer

Response:

At this time, I have not been contacted by B&Z Auto Enterprises, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Went in to purchase a vehicle and left a deposit to start the processing of the application. Was not able to be approved and has yet to receive a refund on my deposit. Called and emailed the Rep [redacted] over a dozen times. He even told me I would receive the refund over the mail.Desired Settlement: I want a FULL refund ASAP.

Business

Response:

I spoke to [redacted] today and I think there was just some miscommunication. [redacted]'s paperwork was located and he gave me his credit card number. His refund will be processed today.

Thank You

Review: I purchased a 2009 Dodge Journey in March 2014, as well as put a $4,000.00 down payment cash. Since then I have brought the car back to them three times for the AC not working, the check engine light, sensor issues and the car shut off and would not turn back on after a few minutes. The three times I took it back the problems were not resolved. I even had to leave the car there for 8 days and stay with a rental which I had to pay 80.00 for from my pocket because they would not cover any more. when I picked up the car of 8 days being there still I was told they cannot fix it and my warranty would not cover it, I asked to trade it in and I was told I cannot trade it in either. This past week while driving with my children in the car, the car turned off while I was driving, I had to pay a tow to get it and since then has been in a mechanic shop because the car will not turn on...Desired Settlement: Since I have made several attempt in contacting them to fix the vehicle as well as paid out of pocket to get the issue resolved. I will not risk my life or my children's life. At this point I would just like to be refunded.

Consumer

Response:

At this time, I have not been contacted by Eastchester Chrysler Jeep Dodge regarding complaint ID [redacted].

Sincerely,

Review: On or about March **, 2013, I visited Eastchester Chrysler, Jeep, and Dodge to inquire about purchasing a vehicle. During the process of obtaining a vehicle, the sales rep asked me to leave a deposit of $500, which I did. A deal could not be reached and the sales rep told me that the company would mail out a refund check to me the upcoming Thursday. I waited one full week after that Thursday to find out that never happend. I was told that a mistake was made, that checks aren't sent out for debit card transactions. They would credit my card back. I then waited another full week and was then told that it take a little longer for the transaction to credit to my account. Today is April **, 2013 and I still have not received my $500 refund. This is unacceptable and the lack of follow up is disappointing.Desired Settlement: I want my money returned to me as soon as possible. When they requested the deposit, I didn't take a month to get it to them. I would think they would pay me the same courtesy.

Business

Response:

Spoke to cust on May [redacted] and was coming into run a credit on his card thanks.

### ### ####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've dropped the vehicle for repair of a what could be a broken door sensor 3 times and it has not been resolved. The dealer kept the vehicle for 10 business days and was not able to duplicate the problem. After calculations on my end, the service department only drove the vehicle for 30 miles after I had explained to them thoroughly that the chiming sound on vehicle is intermittent and mainly occurs in the morning hours (right after I start the vehicle), so it should be driven daily in order for the sound to be duplicated. According to the case manager at Jeep, the service department only drove it everyday and they did not make it aware that they also kept the Jeep for 10 business days.Desired Settlement: They need to start listening to all customers, whether female or male and start providing better customer service. It's a door sensor, not a busted valve. It doesn't take 2 months to fix something so simple.

Review: The sells man told me that my car payment was $600 dollars. After I signed the contract and returned home I reviewed the contract to see that I would be paying $133.98 more. Once I saw this I called my sells man and he informed me that there was nothing he could do about it.

Business

Response:

All documents were signed and she agreed to the prices.

Thanks

### ### ####

Review: I purchased a car from this dealership on 1/**/2013. Prior to my signing the paperwork, I asked if the car had been serviced. The response was "yes." While signing the paperwork they informed me about the limitied warranty that would be on the car. I then informed them that I would be taking the car to a certified Lexus dealership to have it look at. Today 2/*/2013 I took the car to [redacted] Lexus in East Hartford to have a diagnostic test completed. After the diagnostic test was completed, it was discovered that things as simple as the water pump having a leak and the brakes having major issues. After discovering this information I contacted [redacted] Eastchester Chrsyler Jeep Dodge and informed them of the findings and they're fusing to pay for the work unless I waste a day out of my life to bring the car back to them which is 2 hours each way not including the time that will be spent there along with my gas. According to [redacted] the reason why he wants me to bring the car back to there is because his guys need the work. After reviewing the price with him from [redacted] I agreed to go somewhere else and get a cheaper price, he still declared he wasn't going to pay for it and proceeded to say [redacted] and hung up the phone on me and won't return my phone call. To make matters worse after leaving the car dealership on 1/**/2013, I had to stop and put 2 quarts of oil in the car. Along with me missing a key to my car. After getting the additional inspection I was detected that the 2 rear tires had nails in them.Desired Settlement: The outcome I'm looking for in this matter is for the dealership to pay for the work that should've been completed prior to me taking delivery of the car. When I say I want them to complete the repairs I would like for them to complete the work without me having to come back to NY for it to be completed. I would also like to be reimbursed for the cost of the oil that was puchased

Business

Response:

[redacted] returned car and money was refunded.

Thanks.

Review: RE: CASE [redacted] IT IS NOT RESOLVED. THE TIRES DID NOT HAVE DRY ROT AND NOW I QUESTION THE OTHER WORK PERFORMED AND THE HOURS THAT I WAS CHARGED ARE BOGUS... MECHANIC TOOK MULTIPLE BREAKS, TEXTED ON HIS PHONE ETC... I WATCHED HIM DO THIS. I bought my vehicle back in July 2012 from Bayside Dodge. Since I live in the Bronx I decided to have the car serviced at Eastchester Dodge in the Bronx. I arrived at 7:30AM on 10/** and the vehicle was to be service for the 30,000 mile checkup. The parts and service costed $387.45, tax was $83.62 and labor was noted to be $554.76. The labor is bogus... I watched the mechanic from an area where they have their waiting area. The mechanic, while working on my car, ate his breakfast, ate his lunch, took 4 breaks, talked to other mechanics for approx. 35 minutes, texted on his phone, took calls and made calls... I ended up leaving there at 3:10 PM and was charged labor for his full time when he did not put in that time. Also, I was told by service that the cars tires had DRY ROT and that I needed 4 new tires... I said how can this be if I just bought the car in July from Bayside Dodge in Queens. They ssaid they did not know. I called Bayside dodge from Eastchester Dodge and was told that I should bring the car to Bayside dodge for looking at the tires and investigation. I took the vehicle on 11/* to Bayside and they are in awe that I was told I needed tires... the tires are FINE!!!!! Therefore Eastchester Dodge was just looking to make money on me. I demand a refund for 1/2 the labr amount charged which is also bogus.Desired Settlement: I WILL BRING TO SMALL CLAIMS COURT AND WRITE TO EVERY NEWSPAPER EXPECIALLY SINCE I HAVE LETTERS FROM OTHER DEALERS THAT THE TIRES ARE FINE.

Consumer

Response:

At this time, I have been contacted directly by B&Z Auto Enterprises, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

they paid me for only half of the labor... at this point I just will NEVER use them and you can close the case. I am fed up with them

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a veteran and I am disable on Nov ** I bought a 2005 dodge caravan which had no middle seat the salesmen promised me a middle seat within about a week which I have in writing. I went back in a week an talk to [redacted] service rep and his supervisor [redacted] in which they said that they had to order one . I came back in Dec about the [redacted] they said they didn't know what happen to the order and they would get back to me in which they did not I returned a week later they said again they don't know what happen but if I could wait till after the holidays in which I agreed to Now I contact them in FEB they said the same old thing its about three (3)months and I know it does not take that long to get a seat. in which I need to drive my 8 year old daughter and her friends on girl-scout trips

Consumer

Response:

At this time, I have not been contacted by B&Z Auto Enterprises, LLC regarding complaint ID [redacted].

Sincerely,

Review: I dropped off my vehicle due to engine noise on October **. They have pulled the engine but haven't diagnosed the issue yet. I'm liable for $2200 for labor which should be covered by the warranty claim. The issue is that they refuse to continue working on the engine. Today's date is December **, and they have not contacted me once. I had to go to the shop around the beginning of December to see what was going on. The [redacted] have me the run around and said everything should be finished before Christmas. He even mentioned that the warranty provider sent out an inspector to see the engine to check if a claim is covered. I've contacted the warranty company myself and they mentioned they have no claims, but the shop should break down the engine further to get the cause of failure. It's coming close to 3 months and I beleive it is extremely unreasonable just to break down an engine to get the diagnosis. I've called numerous time and no information was given to me. I left a message to the [redacted] and didn't receive a call back. They're not doing any work and they won't even provide a rental. The entire process just seems like fraud. It seems they refuse to do the work hoping I take my vehicle out to cash in on 2 grand. A simple diagnosis should not take 3 months and repairs haven't even started.Desired Settlement: Do the work, get a diagnosis, file the warranty claim and give my car back.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding B&Z Auto Enterprises, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I went in to buy a 2013 Jeep at the internet price of $23760. Right before I picked it up, I was told it was damaged and they would give me a 2014 at the same price. When signing the contracts, they lied to me saying the price was so much higher because they had to show it to the bank that way so I would be approved for the loan. I checked my payoff with the finance company and its over $31000. When I contacted my salesman, the sales manager, finance manager and owner, they basically said "tough, you signed the papers".

I only signed because the explanation of prices was a lie.Desired Settlement: I want the difference of the sale price to the advertised price I was told I was getting sent to me, or to my finance company.

The new sale price was $28,289 and I want the difference from the $23760 I was promised.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August [redacted] 2014 I went into the dealership and purchased a vehicle from a sales rep by the name of [redacted]. He sold me a 2012 Jeep Grand Cherokee Limited edition car with 40k miles. upon leaving the lot I started to notice that car was making noises and rattling. I also noticed that the speakers in the back of the car were not working either. I proceeded to call [redacted] back and he instructed me to return the car to the dealership at 9:30 am on Monday August * 2014, I stressed to him that after putting $9,500.00 down payment for the car that I shouldn't be having these issues. He assured me that someone will be available to help me get the car serviced at the dealer because I had 30 days warranty from them. When I went to drop off the car on Monday the auto repair agent informed me that I was too late to drop off the car and that my sales rep [redacted] should've known better than to have me come in so late in the morning and that I would have to bring the car in the following day Tuesday August [redacted] 2014. When I dropped of the on Tuesday, I was assigned a service agent named [redacted], he told me that the car would be ready by friday August [redacted] 2014. I called the dealer to see if my vehicle was ready to be picked up and the receptionist took a message for [redacted] because he was unavailable. I called again Saturday and Sunday, I was told once again to leave a message and still got no response from [redacted]. On Monday, August [redacted] 2014, I called and was told that it was [redacted]' day off and that again I was to leave to a message. On Tuesday August [redacted] someone from the service department called me to tell me that the delay was caused because my parts needed to be approved by a sales manager. I called on Wednesday August [redacted] 2014 to follow up with the approval I got no response so I finally went to dealer in person. When I got there I asked to speak to [redacted], the [redacted] told me that he would be happy to assist me and that the reason that no one has gotten back to me was because my service agent [redacted] had quit on Monday. He also told me that a service advisor would call me to notify me if my parts arrived by 12pm Thursday. I left message for one of the [redacted] on Thursday, August [redacted] 2014 in the morning regarding what the bank advised me to do which was trading the vehicle in because I was still within my 30 day warranty. No answer back from [redacted] so I went into dealership to see what is going on. I spoke to my sales rep [redacted] again, he brought me back to the service dept. they again took my info and told me that they are picking up the missing part on friday the [redacted] in Queens, and that my car would be ready on the evening of the [redacted]. Someone was supposed to call me with a status update at 12pm and that never happened. I again went to the dealer on August [redacted], and was told by [redacted] another [redacted] that my part is on national back order. He gave the option to take my car and return when they receive the part. I asked [redacted] how will I know when the part became available and he stated that someone will call me. I informed him that I have been calling and leaving messages and that not once to date have any of my calls been returned. As he assured me that he was going to personally call me, at this moment one of the mechanics came from the back to inform [redacted] that the part had finally arrived. I asked him if he can go to the back and verify that the part did in fact arrive and he did. [redacted] then went on to tell me that my car will finally be ready on Saturday August [redacted] 2014 by 2pm. As I was leaving I saw [redacted] and asked to speak to him. I informed that since I have been without a vehicle for about 2 weeks that the dealership should extend the 30 day warranty that they provided to me. He advised me to see [redacted] or [redacted] about this issue because he did not have the authority to extend it. I spoke to [redacted] and he was very rude while I was trying to explain my situation. He told me that he also cannot help me because according to him that is something that he superior [redacted] would have to honor. [redacted] told me to leave my name, number make and model of the car. After I gave him all this information I asked him how long would it take before I hear back from someone [redacted] told me that he would speak to [redacted] and answer me on Saturday.Desired Settlement: If I cannot be refunded I would like to exchange the vehicle.

Consumer

Response:

At this time, I have not been contacted by B&Z Auto Enterprises, LLC regarding complaint ID [redacted].

Sincerely,

Review: I purchased a 2012 dodge avenger. I could not pump gas into the car. The car also had a sensor that read gascap I brought the car back after having it 2 weeks the deeler refused to take car back. The sale men [redacted] told me his car does the same thing but in 60 to 90 days if I bring it back they will put me in a new car. Next a loud tapping noise came from gas tank along with a loud squeaky noise in the back that was the brake booster. The company would not take their vehicle backDesired Settlement: The company trying to fix car now after I looked into getting a lawyer and reporting it to the news

Business

Response:

all of her complaints have been resolved.

Review: On December **, 2013 I purchased a 2014 Jeep Grand Cherokee Lease from Eastchester Chrysler Jeep Dodge located at [redacted]. When I sat down with the salesman, [redacted], I related to him I was currently in a lease agreement with Nissan and would ONLY be purchasing a Jeep that day if the company was willing to pick up the remaining payments on my Nissan Maxima. [redacted] asked me how many months payments I had left and I told him I wasn't sure because I did not have any of the paperwork on me. [redacted] related to me that this wasn't a problem that he would contact Nissan for me to find out. [redacted] contacted Nissan and after they spoke he told me that Jeep would be more than willing to pick up the remaining payments from Nissan if I would purchase a Jeep that day. We both agreed on a lease deal, I signed the paperwork and after a 6.5 hour wait I left the dealership with my new vehicle. I then received a notice from Nissan stating that Jeep only paid 6 months of the 8 months I had remaining on my Nissan Lease agreement and was refusing to pay more. On the day that I purchased my vehicle I specifically told Salesman [redacted], and his brother [redacted], the [redacted] of the Dealership that I would ONLY be purchasing a vehicle that day if they agreed to pick up my REMAINING payments on my Nissan Maxima. I was told by both [redacted] and [redacted] that they would. On that day [redacted] contacted Nissan directly and the only interaction I had with Nissan was to authorize Nissan to release my information to Chrysler Jeep. At the time I was told by [redacted] and [redacted] that Nissan told them I had 6 month's payments remaining when in actuality I had 8. I called Jeep Chrysler several times and was given the run around by staff, so on 03/**/14, I personally went down to Eastchester Chrysler Jeep in an attempt to have this issue resolved. I was told by both [redacted] and [redacted] and I'm quoting "That's not my problem, we're not paying it - You signed the paperwork." I was told one thing by Jeep Chrysler in order to get me to purchase a vehicle and come to find the information I was provided was wrong and signed a contract under false pretenses. I would not have purchased my Jeep Grand Cherokee if I was given the correct information being that I would have to pay for 2 vehicles at the same time - (1) of which I no longer have. Whether Nissan provided the wrong information or Jeep finagled the numbers around in order to get me to sign a contract that day (which is borderline criminal behavior) - There's a miscommunication somewhere in which I should not be the one suffering. I now have a bill of $679.76 (2 months payments) ($339.88 a mo.) in which Jeep is refusing to pay when they verbally agreed to pay the REMAINING payments on my Nissan Lease agreement. I have tried to resolve this matter with the dealership but have only gotten responses such as "Oh well, I don't know what to tell you" from Finance [redacted] and "That's not my problem - You signed the paperwork." From [redacted] the [redacted]. This conduct in the way business is done is UNACCEPTABLE. Any consideration in the matter would be greatly appreciated.Desired Settlement: Finishing to pay the REMAINING payments on my prior Lease agreements as was agreed upon.

Business

Response:

I spoke to [redacted] a few times and Eastchester made the payment to the bank that was quoted to us. Our deal was calculated with paying off the $2040 on the Nissan. Unfortunately Nissan must of quoted us the wrong payoff. [redacted] knew the exact dollar amount we were paying. He signed off on it. [redacted] was sitting in front of the salesperson when he called Nissan and received the payoff. [redacted] and Eastchester thought we were paying the remaining payments on the lease. The bank gave us wrong information. Eastchester completed its contractual obligation.

Thank You

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On December **, 2013 I purchased a 2014 Jeep Grand Cherokee Lease from Eastchester Chrysler Jeep Dodge located at [redacted]. When I sat down with the salesman, [redacted], I related to him I was currently in a lease agreement with Nissan and would ONLY be purchasing a Jeep that day if the company was willing to pick up the remaining payments on my Nissan Maxima. [redacted] asked me how many months payments I had left and I told him I wasn't sure because I did not have any of the paperwork on me. [redacted] related to me that this wasn't a problem that he would contact Nissan for me to find out. [redacted] contacted Nissan and after they spoke he told me that Jeep would be more than willing to pick up the remaining payments from Nissan if I would purchase a Jeep that day. We both agreed on a lease deal, I signed the paperwork and after a 6.5 hour wait I left the dealership with my new vehicle. I then received a notice from Nissan stating that Jeep only paid 6 months of the 8 months I had remaining on my Nissan Lease agreement and was refusing to pay more. On the day that I purchased my vehicle I specifically told Salesman [redacted], and his brother [redacted], the [redacted] of the Dealership that I would ONLY be purchasing a vehicle that day if they agreed to pick up my REMAINING payments on my Nissan Maxima. I was told by both [redacted] and [redacted] that they would. On that day [redacted] contacted Nissan directly and the only interaction I had with Nissan was to authorize Nissan to release my information to Chrysler Jeep. At the time I was told by [redacted] and [redacted] that Nissan told them I had 6 month's payments remaining when in actuality I had 8. I called Jeep Chrysler several times and was given the run around by staff, so on 03/**/14, I personally went down to Eastchester Chrysler Jeep in an attempt to have this issue resolved. I was told by both [redacted] and [redacted] and I'm quoting "That's not my problem, we're not paying it - You signed the paperwork." I was told one thing by Jeep Chrysler in order to get me to purchase a vehicle and come to find the information I was provided was wrong and signed a contract under false pretenses. I would not have purchased my Jeep Grand Cherokee if I was given the correct information being that I would have to pay for 2 vehicles at the same time - (1) of which I no longer have. Whether Nissan provided the wrong information or Jeep finagled the numbers around in order to get me to sign a contract that day (which is borderline criminal behavior) - There's a miscommunication somewhere in which I should not be the one suffering. I now have a bill of $679.76 (2 months payments) ($339.88 a mo.) in which Jeep is refusing to pay when they verbally agreed to pay the REMAINING payments on my Nissan Lease agreement. I have tried to resolve this matter with the dealership but have only gotten responses such as "Oh well, I don't know what to tell you" from Finance [redacted] and "That's not my problem - You signed the paperwork." From [redacted] the [redacted]. This conduct in the way business is done is UNACCEPTABLE. Any consideration in the matter would be greatly appreciated.

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Description: AUTOMOBILE DEALERS - IMPORTED CARS

Address: 4007 Boston Road, Bronx, New York, United States, 10466

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