The service provided was extremely professional and timely The dispatcher called to let me know that the technician was on his way and provided an estimated time of arrival I was informed of each step being done a d completed He provided an overall assessment of my system I purchased a service maintenance agreement for next year
When our blower motor went out late afternoon R.S> Andrews was onsite that evening and was quick to diagnose the issue and order the partWhen the part was received they were prompt to schedule an appointment and show up on timeJohn, Geoff and Krissy were very helpful and our system is now up and runningWe were pleased with their professionalism and business manner
The last two visits were outstanding, with a technician who was very knowledgeable, quick but thorough, and very helpful by fixing an old peeve regarding the thermostatHe arrived when the dispatcher said he would and was very pleasant throughout
I will not hesitate to tell friends,neighbors or family how professional the whole process of buying a new system was with RS Andrews I am very satisfied
My A/C unit stopped working on the hottest day of the year so far, it was up to degrees in the houseI contacted RS Andrews and they came over in a few hours and found the problem and fixed it promptlyThey were very professional and efficient
Jay Kwith RS Andrews is another member of the team of professionals who did an excellent job at my homeJay and his helper installed my HVAC system in my homeIt was a very hot and humid that day and they were able to finish before a storm cameAgain, very respectful and knowledgeable with his jobJay and his teammates are all great professionals with there company and I don't have a problem with calling them again if I need any assistance with my HVAC system
Andrew was very efficient and professional He provided recommendations and other services that are offered should I need them and he was able to answer the questions I had, thoroughlyHe had a very nice demeanor
I cannot recall clerical nor installation issues with the staffThey were prompt and appeared very knowledgeable of their productsThey answered all of my questions sufficientlyHowever, sometimes I wish they offered information as a matter of fact, describing the phases of their work; thus, help me establish long term goals as well as enhance my knowledge of system's capability
Amazing all around experience - from sales team to paperwork to install! In home free estimate was very professional and informativeMike B explained all of my options and ultimately helped me work out a financing issueInstall occurred just two days after in home quote and was very smoothJustin and Mike P were extremely knowledgeable and helpful during my system swap outWould highly recommend RS Andrews to anyone wanting quality workmanship and reasonable pricing!
This review is for Justin Sof RS Andrews, My AC went out a few weeks ago which was not good, especially with a 5mnth oldWhen it happened my wife got on Facebook and asked her friends if anyone knew of a HVAC companyWe were than to call RS Andrews, called made an appointment to have our system looked atJustin came out looked at our system and gave us an honest opinion which was not goodHe helped us out after giving us the bad news about having to replace our system and got in touch with one of the sales consultants and stated that the sales consultant would come out the next day which was a SundaySo far, I have been very pleased with how the process was going
Got same-day service, initially Although the work ended in having to get a new HVAC system, the experience was great all the way, from the representative to the installers Everyone very friendly--couldn't be better! Great work and great service
Bobby arrived on time for my semi-annual system service, was courteous, clean and so very efficient He was also very kind to be greeted by my zany dogs and tolerate our start-of-day antics with the kids He offered a needed upgrade, and I accepted it on the spot, and he installed right away, saving me the hassle of having to take off another day for another service appointment
Chuck arrived on time, and took extra effort to not bring in any mud after several days of rainHe checked everything and was very professional
Top Notch service, as usual Don was professional, friendly and dedicated Please let him perform the next maintenance on my heat pump system
The service provided was extremely professional and timely The dispatcher called to let me know that the technician was on his way and provided an estimated time of arrival I was informed of each step being done a d completed He provided an overall assessment of my system I purchased a service maintenance agreement for next year
Overall very good experience
When our blower motor went out late afternoon R.S> Andrews was onsite that evening and was quick to diagnose the issue and order the partWhen the part was received they were prompt to schedule an appointment and show up on timeJohn, Geoff and Krissy were very helpful and our system is now up and runningWe were pleased with their professionalism and business manner
nice friendly telephone call , and very thorough checkup of my system
The last two visits were outstanding, with a technician who was very knowledgeable, quick but thorough, and very helpful by fixing an old peeve regarding the thermostatHe arrived when the dispatcher said he would and was very pleasant throughout
I will not hesitate to tell friends,neighbors or family how professional the whole process of buying a new system was with RS Andrews I am very satisfied
Andrew did a nice job repairing our AC and telling us about the problem
very pleased with the service
RYAN WAS VERY KNOWLEDGEABLE ON PRODUCTS, AND WITH ISSUES THAT WE HADHE WAS VERY THOROUGH AND TOOK EXTRA TIME ON EACH OF OUR UNITS
My A/C unit stopped working on the hottest day of the year so far, it was up to degrees in the houseI contacted RS Andrews and they came over in a few hours and found the problem and fixed it promptlyThey were very professional and efficient
Jay Kwith RS Andrews is another member of the team of professionals who did an excellent job at my homeJay and his helper installed my HVAC system in my homeIt was a very hot and humid that day and they were able to finish before a storm cameAgain, very respectful and knowledgeable with his jobJay and his teammates are all great professionals with there company and I don't have a problem with calling them again if I need any assistance with my HVAC system
RS Andrews of Tidewater has always given me and my family EXCELLENT service
Andrew was very efficient and professional He provided recommendations and other services that are offered should I need them and he was able to answer the questions I had, thoroughlyHe had a very nice demeanor
I cannot recall clerical nor installation issues with the staffThey were prompt and appeared very knowledgeable of their productsThey answered all of my questions sufficientlyHowever, sometimes I wish they offered information as a matter of fact, describing the phases of their work; thus, help me establish long term goals as well as enhance my knowledge of system's capability
Amazing all around experience - from sales team to paperwork to install! In home free estimate was very professional and informativeMike B explained all of my options and ultimately helped me work out a financing issueInstall occurred just two days after in home quote and was very smoothJustin and Mike P were extremely knowledgeable and helpful during my system swap outWould highly recommend RS Andrews to anyone wanting quality workmanship and reasonable pricing!
This review is for Justin Sof RS Andrews, My AC went out a few weeks ago which was not good, especially with a 5mnth oldWhen it happened my wife got on Facebook and asked her friends if anyone knew of a HVAC companyWe were than to call RS Andrews, called made an appointment to have our system looked atJustin came out looked at our system and gave us an honest opinion which was not goodHe helped us out after giving us the bad news about having to replace our system and got in touch with one of the sales consultants and stated that the sales consultant would come out the next day which was a SundaySo far, I have been very pleased with how the process was going
Got same-day service, initially Although the work ended in having to get a new HVAC system, the experience was great all the way, from the representative to the installers Everyone very friendly--couldn't be better! Great work and great service
Bobby arrived on time for my semi-annual system service, was courteous, clean and so very efficient He was also very kind to be greeted by my zany dogs and tolerate our start-of-day antics with the kids He offered a needed upgrade, and I accepted it on the spot, and he installed right away, saving me the hassle of having to take off another day for another service appointment