California Family Fitness

Mr [redacted] – your Revdex.com complaint has been forwarded to me for review and responseUnfortunately there seems to be some miscommunication from your point of view and notes recorded in our data system On 9/27/secondary member ( [redacted] ) called into Member Services and requested removal from the membership due to an impending divorceIt was explained to her that it was necessary for the Primary account holder ( [redacted] ) to remove members to the accountAs per CFF protocol, only the Primary can change, modify or cancel a membershipIn rare cases, the secondary (spouse) may do soAs such and due to the circumstances as noted by the spouse, it was felt that it was necessary for the Primary to cancel Three additional contacts to the Primary were made with no responseOn 12/7/17, a Member Services representative mentioned to Secondary (spouse) that the Primary needed to respond in order to change the membershipOn 12/7/17, Member Services received a response from you to cancel the membership Terms of Cancellation are noted on your contractAs noted do to the nature and circumstances regarding the membership, the CFF representatives followed proper protocol

Hello ***,? From your notes, you have updated your account with Summer on 7/30/Your rates are now $for an individual.? Please let us know if there is anything else we can assist with.? Thank you,

Dear [redacted] ***? I have reviewed your accountIt appears that you have signed up for a month term membership on 8/31/with a [redacted] discountAt time that time in order to complete your membership at the rate that you were given you must place acard on file or provide your account information for automatic payment of your monthly dueswe do offer a statement optionhowever that increases your dues by $a monthFrom one previous notes it appears that you did not have ? the card you wanted to paywith at that time you signed up however [redacted] informed you to bring in the you wished to place on file prior to your bill date of 9/30/2016I am unable to give a refund as everything was completed properly on our end.? Thank You? [redacted] ***Member Services Manager? ?

Hello ***, I apologize for the way the situtation was handledUnfortunately, this is our policy for every person that enters our facility, even if it is just to have a tourWe haven spoken with [redacted] to make sure that they do state they will be making a copy rather than using the phrase " Can I see your ID?" Again I apologize for the poor experience you hadThank you, [redacted] Executive Communications

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:First of all, my wife is honest and truthful and this is not what happened Her english is limited and so she was deceived and taken advantage of Mr [redacted] said that she could cancel her membership any time before the February And secondly, on February 10, why wasn't I immediately contacted about this by MrRichardson to get my consent and approval on this?--The reason being I would have understood and definitely said no to this contract membership I only first learned of this contact agreement on February after my wife went there to speak about the cancellation And also this doesn't explain the fact why the front desk girl said (and lied) that Mr [redacted] wasn't in that day and the truth being that he was indeed in his office? Please respond

I am rejecting this response because: I was given time till 11/because I had signes up at the end of sept 9/So how is a free month if I was going to cancel with in days 10/.And the staff ive talked to at the rocklin location gym saidI had days which was 10/not 10/Im going with sales person who signed me up initially which is 11/2And I was there on 10/to cancel and I was denied and sent saying it was too late and I have to pay cancellation fee.So its not my fault I was sent back within the dates even though they are confusing me with dates

This email is in response to your cancellation inquiryUnfortunately,? the agreement that? was made between you and your? employer at the time, is between you and himAs a company, we did everything correctlyWe cannot be held liable for the agreement that was made between you and your previous employerThe contract that we have on file was signed by you as well as the card holder, allowing us to charge the stated amount each month until the contract is upI understand that this is a frustrating situation and you feel as though your previous employer should be held responsible for the accountHowever, we are unable to hold? any one else? responsible when your name and signature is the one on the contract.? I understand that you have spoken with a corporate representative regarding the account and he gave you an additional option for cancelling.? If you have any questions feel free to contact me here at the club or via email.? [redacted] Sales District Manager | Corporate?

Good Afternoon [redacted] ,First, I want to insure you that your information is not being shared with anyoneOnly certian information necessary for check in purposes is viewable to employeesCredit card information can not be view by anyone once it is submittedThe promotion at the time was not available, this is why [redacted] l offered you are standard rates which include last months dues up front ($49) plus $start up fees, adding up to $However, our [redacted] ,? ***? [redacted] ,? is willing to extend the offer for your poor experience you had with one of our sales repersentativesThe promotion was $to join for $49/month on a month term contractThis promotion was not a month to monthPlease feel free to contact [redacted] to get your membership started[redacted] ***Thank you, [redacted]

Hello Ms [redacted] , Your account has now been cancelled effective today 3/31/with nothing further dueWe hope to see you in the futureThank you,

Hi ***,Your account has been reviewedIt looks like you were a member only a little over a year ago back in August Since some things have changed we will honor the 7-day free trial offer this one timeThe CFF employee that you spoke with was following the correct procedure as the 7-day trial restricts previous members from using this passWe will be in contact with you to get you set up with your 7-day free trialThank you

Good Afternoon [redacted] , I have reviewed your husbands accountFirst, I appologize for the delay in getting this cancelledOur records show that [redacted] called in on 9/to cancel his membershipWe will be refunding for October and November ($159.96) minus the cancellation fee ($100) totalling a refund of $The membership will be cancelled effective todayPlease let me know if you have anything further questionsAgain, I appologize for the inconvenience.Thank you,

Hello, Unfortunately, the person that you spoke with was correct, you must complete your term agreement to cancel without penaltyI have attached your contract for your review that states payments must be receivedThank you,

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me My hope is that they refrain from these sales tactics from now on considering there are many I am sure who left CalFit with a bitter experience.Thank you for all of your help in resolving this matter.Best Regards, [redacted]

Thank you for providing the member's informationThis account has been reviewed [redacted] can add secondary members to his membership, however any additional secondary members would need to be under the age of and be able to show proof that they reside with the primary person on this accountWe apologize for this misinformation and this complaint will be directed to the appropriate managementThank you.? ?

I am sorry that you have been given the run around regarding setting up a corporate accountBelow is all the information regarding what we have done with your accountI have applied the $credit to your March duesBelow is the e-mail chain in trying to resolve the Skultety Corporate rate, and billing charge backsIn resolution· The $Skultety Corp rate was honored vs $retail rateEven though the Skultety corporate account fell through· We did not respond to the below noted membership charge backs for the 1st draft of $so that members bank would indeed credit her back for these charges, as discussed· All the below noted memberships were cancelled, and billing information removed· We credited ***’s January billing $to make up for out of accounts noted below for the $initial investment payments that were not charged back with the bank [redacted] – [redacted] Credited for the $initial payment [redacted] – [redacted] Credited for the $initial payment [redacted] – [redacted] Credited for the $initial payment [redacted] – [redacted] Credited for the $initial payment [redacted] – [redacted] Credited for the $initial payment [redacted] – [redacted] Credited for the $initial payment

Hello [redacted] ,After receiving your account, we will be lowering your dues to $and crediting the difference from previous months to your June dues.? We apologize for any inconvenience this may have caused.? Thank you,? [redacted] ? Executive Communications

Unfortunately based on our company guest pass policy to use the free month pass you cannot be a former member or previous guest pass userThe club was following protocol when they told you that you cannot use the passThe join for $offer and a free month is part of our conversion offer for potential new members to apply their guest pass to their new membershipThe join for $offer is for a full year membership and not for only month off access Based on the experience I am more than happy to extend out a week pass to try out our facilities again

Hello,? Per your conversation with Summer, Member Services Manager, we will be moving forward with your cancellation with a courtesy waive of your EFT fees.? Thank you,? [redacted] ? Executive Assistant

I am rejecting this response because: Re: Rebuttal to communication from Cal Fitness The message sent by Cal Fitness is insufficient, as it does not speak to their lack of ethics in this matter, nor their apparent attempt to defraud by means of overcharge customers, as well as their failure to info of any refund restrictions/requirements PRIOR to acceptanceThe communication from Cal Fitness merely states: Your membership was cancelled as of 19- January, 2017” Nowhere does it address their culpability in continuing to charge AFTER the Days membership had concluded Nowhere does it specify that these charges of $were in error and will be expunged forthwith(The full charge of $was per-paid prior to the 30-day membership) Nowhere does it assure that this bogus situation will NOT be entered as a negative entry on a credit scoreAnd lastly Nowhere does Cal Fitness demonstrate ethical business behavior, integrity and customer service by tendering an apology for their role in this matter, as well as the time & effort I have had to expand to resolve this matter I would state that each of these points be met in order that this matter be fully and acceptably resolved With Appreciation for Your understanding & Cooperation, [redacted] ***