California Family Fitness

Hello Jay,? Our District Sales Manager, [redacted] , has left a voicemail for you regarding your issue with setting up a trialIf you are still interested in setting up a trial, I will be contacting you to obtain all the necessary information to get this started.Thank you,? [redacted] ? Executive Communications

I am rejecting this response because:I spoke with [redacted] -ASST MANAGER AT ROCKLIN IN EARLY APRILHE stated that there would be no problem, Im not in contractIf he did not due his job, I cant help youMAY IS PAID IN FULL.!!!! TALK TO [redacted] !!! I DID EXACTLY WHAT I WAS SUPPOSE TO DOCHECK YOUR RECORDS, WHY ARE YOU NOW CHARGING ME FOR MONTHS ALREADY PAID FOR???????IN ONLY MAKES SENSE THAT SOMEONE WOULD CANCEL THEIR ACCOUNT WHEN THEY MOVE OUT OF STATE! ILL GO TO COURT IF YOU WOULD LIKE

Hi [redacted] ,We have a signed contract on file and you were given a copyHowever, we can send you a copy since you are unable to locate itSince we can't verify or go off of what was said at the time of sign up we can only honor the signed and initialed contract, which lets us know that you agreed to the terms We have notified the sales manager that assisted with your membership up to contact youYou can also reach out to the sales manager as well if you would likeHe works at our Roseville location Thank you

Good Afternoon [redacted] , I have reviewed your husbands accountFirst, I appologize for the delay in getting this cancelledOur records show that [redacted] called in on 9/to cancel his membershipWe will be refunding for October and November ($159.96) minus the cancellation fee ($100)? totalling a refund of $The membership will be cancelled? effective todayPlease let me know if you have anything further questionsAgain,? I appologize for the inconvenience.Thank you,?

Hello [redacted] , I apologize for the delay in processing your cancellation request, and the charges that you incurred due to the delayI have processed a refund in the amount of $back to the card we have on file, you will see that in 3-business daysI have set your membership to cancel effective March 5, with nothing further owedIf you have any further questions, please contact me directly at [redacted] Member Services Manager?

Hello,? I am sorry that you have had to deal with this hassle however everything has gotten squared away and we are able to offer you August for freeIf you would still like to cancel the early termination fee is $The $has been submitted as a refund to you however you are able to apply the $towards this early termination fee.? Your account is currently on hold for no fees with only [redacted] on the account until 7/31/16, you will then have August for free only then do your dues begin on 9/1/in the amount of $59.99/month.? If you still wish to cancel I will have the Member Services Manager reach out to you to process the cancellation.? Thank you,? [redacted]

Hello ***,? I apologize for any hassle this may have caused youI have reviewed your accountThe downgrade that was done on 3/25/did not process in time when your 3/28/dues drafted( $119.99) However, once the downgrade was processed and your payment date was change to the 1st the $dues then went into your new rate ($59.99) Your [redacted] also drafted on May 1st ($29.99) these were also paid by the $that was drafted on 3/28/With that you were still left with a credit of $When you went to go freeze the payment was already pending therefore the front desk lady who assisted you could not process the freeze and she sent your account to the call list to be changedHowever, this was not done in time when you then drafted on 5/1/ON 5/1/you drafted $(the difference between your dues of $and the credit of $30.01)I apologize that the freeze did not go through in timeHowever, I have refunded the $and placed you on the month courtesy freezeWhen you do re active on 8/1/you will still have your credit of $Therefore your 8/1/dues will only be $29.98.? Again I apologize for the hasslePlease let me know if you have any further questions.? Thank you, [redacted] ? [redacted]

Hello [redacted] Our [redacted] , will be contacting you shortly to set up yo ur membershipClub level employees do not have permission to provide this rateHowever, since you have been a loyal member we are able to honor this rate of $75/monthPlease let me know if there is anything else I may assist you withThank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The business has stopped calling me since I received this message [redacted]

Hello ***,? I have reviewed your account and unfortunately, there is language in our agreement that states we are able to increase ratesAny agreement or amendment (changes to your account) are able for a rate increaseOver the course of years this is the first time we are increasing the rates on current members? I have attached the amendment signed by Larry for your review.? Thank you,

I am rejecting this response because: CFF did not locate my correct membership contractThe contract CFF referred to in their response (the attachment) was, 1) for a package of personal trainer sessions, 2) was paid in full and, 3) had nothing to do with the original gym membership contract I signed 10+ years prior stating that my membership fees would not increase.?

I am rejecting this response because: The questions andissues raised in my complaint were not addressed: the respondent suggested thatI write to their Compliance Department for resolution I invite theCalifornia Family Fitness Compliance Department to read my compliant andaddress each issue raised in the Revdex.com forum

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, provided that I receive the refund offered by California Family FitnessI will monitor my account and follow up if there are further problems Thank you for your help!***

Hello [redacted] , We apologize for the inconvenienceYour membership has been cancelledThank you, [redacted] Executive Communications

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.?

I am rejecting this response because:I forwarded everything as requested immediately upon receiptSummer was out of the office she said and then told me she'd handle it by yesterday and here we are Friday and it still isn't doneAlso, I have been trying to get this fixed for months and asked for it to be back-dated and that hasn't been addressed eitherVery disappointing

Hello, I have attached the contract for your reviewIt is a month to month agreement that could have been cancelled at any time with a day noticeI was not present for the conversation, however I apologize if this was not explained or there was miscommunicationThe account is cancelled with nothing dueThank you,

Hello [redacted] , I have reviewed your account and emails with the District Sales ManagerWe did see that when speaking with [redacted] you were inquiring about the WHA membership, which in fact, is a month to month membershipHowever, you ended up signing for the State of CA membership which is a term membershipI understand that the clarification was not given therefore we will be refunding you your cancellation feeYou should see this within 7-business daysWe hope to see you in the futureThank you, [redacted] Executive Communications

Hello [redacted] , I have reviewed your account with our Member Services SupervisorWe did recieve your cancellation on 8/30/Our policy requires that you have one more payments due and then are cancelledNormally? last months dues are due at signing and are used for this, however you did not pay last months dues up frontTherefore you were charged your September dues and will be cancelled effective October 6th.? You will have access to our facilities until October 5thI have attached the Cancellation Request form that states this policyYou do not need to fill this out as we already recieved written request for cancellationThank you, [redacted]

I am rejecting this response because: we emailed you telling you guys not to touch our account because we want to fight the early termination fee in court based off of the fact that we were misrepresentedWe were never told anything about the change in billing dates nor given a chance to read the contract because your sales rep said he would fully explain each section while we signed on a small electronic pad that only allows for a signatureAfter talking to several of my co workers, I heard your sales guys do this to a lot to your clientsNiether Ms [redacted] nor Mr [redacted] ever signed to have 126$ taken from our account and we even informed your corporate office that we put a block on your company from our bank account that only was able to last daysYet you guys still took the moneyMy bank is already aware of everything and we have been credited our money backPlease also tell your employees to not give us anymore sales calls