California Family Fitness

Hi [redacted] ,? ? We have reached out to our management at this clubThere are no incidents reportedWhether you had injuries or not you are still obligated to pay the early termination feeIf you can provide a doctors note stating that you aren't allowed to workout you can cancel with no penalties.? ? ?

Hello ***,? I apologize if you were misinformed of the agreement you were signingEvery club can provide a hard copy of any agreement prior to signingI have attached yours for reference with all signatures of a month agreementHowever, as a courtesy CFF will be cancelling your membership with no penalty as we can see you only used the gym twice over a three day period of signingYou will have no payments moving further.? Thank you,

Good Morning [redacted] .? Thank you for speaking [redacted] and resolving this issueIf you have any questions or concerns please feel free to contact myself or [redacted] .Sincerely,? [redacted] ***? [redacted]

Hello [redacted] ,? To recap your call with [redacted] , Member Services Supervisor, we have refunded you the $placed your account on freeze and comp'd one month dues for the inconvenience.? We sincerely apologize for the mistake.? Thank you,?

Mr [redacted] I have been forwarded you Revdex.com complaint filed 03/23/I have reviewed your contract as well as usage at our gym facilities.The contract document you signed is for monthsThere is no trial period as you have statedYou also have used our facilities over times for the months of 8/27/until 11/4/ Per notes, you were given the opportunity to Freeze or Cancel the membership properlyCFF does not take verbal cancels as noted in your contractIf you were to cancel, you would also be responsible for a cancellation feeIn the notes, you have stated that since “you are not a UScitizen”, you cannot email a statement to usNot too sure what that has to do with providing CFF with documents to Cancel or Freeze, however, it was noted.The AR specialist has contacted you several times so the outstanding amount owed could be reconciledYou also initiated several chargebacks with the bank returning our fundsWe are moving forward to reconcile and re-collect those fundsAt this point in time, we have canceled your membership with a balance owed of $The membership is under review for third party collections treatment.Should you wish to resolve this membership issue you may call me on [redacted] ext ***.Regards, [redacted] Credit, Billing and Accounts Receivable Manager

Hi [redacted] , Your membership is a termed membership account, meaning you were committed to full payments The membership was initiated on 02/07/ You had first requested cancellation on 02/15/2017, which at that time was outside of our day grace period after joining Since your request was outside of this grace period this made you responsible for an early termination fee of $We tried reaching out to you twice regarding your cancellation request, but there wasn’t a responseYou have since been charged $We have gone ahead and canceled your account immediatelyUnfortunately, the early termination fee can’t be refunded as your membership was a termed account, but we did refund the remaining balance of $This refund will go back to your card on file within 3-business days if not soonerThank you

The address is [redacted] I ? called and comparing again last week still no response by email or phoneThis is my 4th complaintI have been paying since last September and no one cares to respond

Hello, After reviewing your account there are no notes regarding a cancellation until you were notifying of a past due balance on 7/21/I do apologize that you feel we did not handle the situation appropriatelyWe do require that a written notice of cancellation be submittedThis way we are also able to give a receipt of your cancellationWe will use the Revdex.com has notice for your cancellationI do apologize that you feel you could not get your questions answered Thank you,

Hello ***, Per a conversation with Summer, she will be refunding your August dues as a courtesyThank you,

Hello [redacted] , I apologize for the experience that you have had at one of our locationsWe never intend for members to feel this wayFor your trouble in? not only cancelling your membership but using our facility,? I will go ahead and cancel your membership with nothing dueWe hope to see you in the furturePlease let me know if there is anything further I can assist you with.Thank you, [redacted] Executive Communications [redacted]

[redacted] : Thank you for contacting us with regards to your monthly membership dues with California Family FitnessAfter review of your specific contract, we will honor the agreement established September 1, 2000.? Your dues will remain at $We will credit you for the incremental dues increase of months which is $and you will see that credit on your April 2, billingRegarding contact of members regarding the increase, email is our primary source for contacting membersInformation regarding the increase was sent out to members on December 9, The email on file for you is [redacted] @yahoo.comIf this has changed, please contact us so we may update our recordsIn closing, thank you for being such a dedicated California Family Fitness memberShould you have any additional questions or concerns you can contact me directly on [redacted] EXT ***? Regards, [redacted] Billing and AR Manager

I am rejecting this response because: They put my digital signature on the wrong contractThere is no way I would agree to a one year contract to this gym when I had no intent on staying in the area for that longI was already getting ready to move when I agreed to a month to month contractPlease do not honor their dishonest businessI am so upset with how I was treated at by [redacted] ***I am looking for a lawyer to file a huge lawsuitThey bullied me and slandered me out of the areaNow they are ripping me off There is NO WAY I WOULD HAVE AGREED TO A YEAR CONTRACT WHEN I HAD NO INTENT ON BEING IN THE AREA THAT LONGTHIS IS DISHONEST BUSINESS

Hello [redacted] I have reviewed your accountBecause you have not completely the term of your membership, there is a $EFT chargeHowever, as a courtesy, we will be waiving thisYour account has been cancelledThank you,

Hello Mr***, I have reviewed your account and did see that you submitted your proof on 10/It does take several business days for the proof to be reviewedAt the time the proof was review you had changed your account to a Diamond membership which you were rejected for the discountedHowever, from the email with [redacted] , she did state she would credit the difference when you downgrade back to a gold membership and the difference from the months taking as a goldI apologize this did not happen in a timely mannerFrom the notes regarding your downgrade, an employee informed you that we need business days prior to your billing to make any changes as the dues lock in and we are not able to make changesThey did state that they would be able to downgrade and then credit that month of dues that would be taken that monthI am happy to credit you the difference of the months you were paying extra (months at $and months at $209.99) I will credit the difference between those payments and the discounted state rate of $bringing your total refund to $However, I am not able to waive any of the terms for cancellationIf you would still like to cancel there will be a cancellation fee that I can take from the refund if you wishAs I do see you have been using the gym, if you wish to stay your dues will be $64.00/monthWe sincerely apologize for this membership confusion and hope you stay with the CFF Family Thank you, [redacted] ? [redacted] ***

Ms***, I have cancelled your account effective 8/14/with no further duesThank you, [redacted]

Hello, After reviewing your account there are no notes regarding a cancellation until you were notifying of a past due balance on 7/21/I do apologize that you feel we did not handle the situation appropriatelyWe do require that a written notice of cancellation be submittedThis way we are also able to give a receipt of your cancellationWe will use the Revdex.com has notice for your cancellationI do apologize that you feel you could not get your questions answeredThank you,

Hello [redacted] , I have reviewed your account with our Member Services SupervisorWe did recieve your cancellation on 8/30/Our policy requires that you have one more payments due and then are cancelledNormally last months dues are due at signing and are used for this, however you did not pay last months dues up frontTherefore you were charged your September dues and will be cancelled effective October 6thYou will have access to our facilities until October 5thI have attached the Cancellation Request form that states this policyYou do not need to fill this out as we already recieved written request for cancellationThank you, [redacted]

Hello, After further review our accounts receivable found the following: The member was overcharged once in the month June He was charged $instead of $ All other charges exceeding the dues were $service charges or late fees The member submitted his cancellation request on November 6, He has last month prepaid dues and owes an ETF That being said, at cancellation the member owed $in dues and late fees from September and $ETF He made a payment for $ From this payment we refunded him He is requesting a refund of months $overcharge These were service charges of $he owes and his last month dues of $ At this point the members’ $last month dues should have been applied to his balance of $ That would have left him with a balance of $ After being refunded he paid $ Refunding him the $that should have been applied and the $overcharge from June is a total of $ I would like to apologize on behalf of California Family Fitness for the mistake and taking extra time to resolve the issueWe will process the refund for $as quickly as possibleWe hope to see you in the futureThank you, [redacted] Executive Communications

Hello ***, I apologize for our error of not freezing your accountWe will be refunding your ***($84.99) and May($94.98) dues totaling $In addition, your account will be on freeze until 8/14/Therefore, your next bill of $is due 8/15/Unfortunately, we are unable to cancel your account without an EFT as you singed a month contractI have attached your contract for your reviewThank you,

My complaint ( [redacted] ) of California family fitness has been resolvedMy money was refunded and they gave me a free month to compensate for my losses