Initial Business Response /* (1000, 5, 2015/11/03) */
We apologize for the inconvenienceAccording to our policy we are unable to accept returns for electronic gift cardsWe have a thorough check out processes that involves the *** to manually input their information each time they place an
orderThe *** is then prompted to review their order then taken to the final page to submit their orderWe ask the *** to take all these necessary steps to prevent any type of automatic order submissions
If you have any questions or concerns, feel free to reach out to us at ***@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to meSincerely, *** ***
The customer reported their Chili’s card was invalid, and a refund was processed on 09/13/The refund should be reflected on the customer's credit card statement in 5-business days.
If you have any questions or concerns please feel free to contact us at ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with your gift card transactionYou should have received an email from us on 02/08/containing details about your Amazon paymentIf you have any questions or
concerns please feel free to contact us at ***
We still haven't received your mail for this transaction yet, but it should have either been delivered or returned to you by USPS by nowWe apologize for the inconvenience; we wish we had more control over how mail gets handled! We have gone ahead and emailed you the gift card information from
you transaction and from there you can contact the merchant and they may reissue you a new gift cardUnfortunately we cannot offer payment for cards that we don't receive
If the gift cards get lost during transit, we will be happy to supply you with the card details you have entered on our website and you can contact the merchant to report it lost and get a replacement gift card issuedIf you have any further questions or concerns, please feel free to contact us anytime at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/10/01) */
We apologize for the inconvenience you experiencedUnfortunately due to a system glitch and unusually high demand, our sale inventory in Babies R Us was depleted ahead of scheduleWe appreciate your loyalty to Cardpool, by now you should had
received a complimentary Cardpool gift card
If you have any questions or concerns, please don't hesitate to contact us at ***@cardpool.com anytime
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for handling the complaint in a quick and professional mannerMuch appreciated
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We apologize for the inconvenience this has causedAccording to our records we encountered issues with the customers credit cardWe have been told that authorization errors can occur if the address entered is not in the exact same format as the address the bank has on fileWe contacted the
customer via email informing them of the issue and advising them to place another order using a different credit cardWe contacted the customer, updated the customer, and provided all the necessary informationIf you have any additional questions or concerns, please feel free to contact us at ***cardpool.com
Complaint: ***
I am rejecting this response because: The Cardpool website says they will either take the funds from my gift card by either sending me a shipping label so I can send them the physical card, or they will redeem the card electronicallyThey claim to have accepted my card on 1/28/yet I still have physical possession of the card and it still retains it's balanceYou saw in their response that they are holding me responsible for the safe keeping of their property while holding the threat of charging my credit card should anything happen to itI find that unacceptableThey have all of the information to redeem the gift card right now, yet refuse to do soI will not be held responsible for their property that they refuse to take from meI want either a shipping label so I can ship them the card or I want them to redeem the card and confirm they have taken the funds
Sincerely,
Daniel Poryanda
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experiencedYou should have received your Starbucks Gift Card from us on 03/07/and the Panera Bread gift card should be on its way
We'd also like to make it up to you by
offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at ***
Initial Business Response /* (1000, 5, 2015/09/02) */
According to our records you ordered an electronic gift card and on our website it states "(Electronic gift cards)can only be used online, not in physical locations." After confirming with Jo-Ann Stores the gift card has a full balance of
$which can only be used online
If you have any questions or concerns please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The details on the website are misleading when shopping gift cardsI would like the credit back as it was not clear on the item page when purchasing that it couldn't be used in stores
Final Business Response /* (4000, 13, 2015/12/17) */
Hello ***,
As a one time exception we are going to refund the ***Please note that on our website it clearly states that electronic gift card can only be used online(See Attachment)
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records that your check payments have been sent on 02/08/You should have also received a payment notification email
from us
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Initial Business Response /* (1000, 5, 2016/01/20) */
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Cardpool AppYou should have received your Apple Gift Cards from us on 1/7/
We'd also like to make
it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code!
Initial Business Response /* (1000, 6, 2015/07/01) */
We appreciate the *** notifying us of this issue, and we truly apologize for the delay in receiving the paymentsOn June 25th, we issued a new check to the ***'s address for transaction #XXXXXXOn July 1st, we issued the remaining
checks from transactions #XXXXXXX and #XXXXXXX to the ***'s address
Our payments are mailed directly by our bank with Wells Fargo and sent via USPS First Class mailTypically, this kind of mail requires 3-business days for deliveryAgain, we're sorry for the delay, and we encourage the *** to stay in touch with our *** team (***@cardpool.com) if they encounters any difficulty receiving the new payment
If there are any further questions or concerns, please feel free to write us
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I sent them three cards and was only paid for oneThe check I did receive was sent ed from CA
They really do not know what they are doing or do they care
I what they rest of my money ASAPI what to be done with this
Final Business Response /* (4000, 12, 2015/07/21) */
On July 1st check payments for transaction #XXXXXXX and #XXXXXXX were sentThe checks are sent via USPS First Class mail, which USPS estimates will take 3-business days to reach its final destinationBoth checks for #XXXXXXX and #XXXXXXX were cash in on July Again, we're sorry for the delay, if there are any further questions or concerns, please feel free to write us
Initial Business Response /* (1000, 5, 2015/09/15) */
The *** placed an order for gift cards on 8/20/Due an inventory error we were able to electronically ship gift card to the *** and cancel the otherThe *** was only charged $for card and was notified of the
changes to their order
In order to provide a better *** experience for our customers, we've recently moved our *** center to the web and don't currently have a *** service phone numberPlease feel free to email us at ***@cardpool.com with any questions that you have about our service and a member of our team will be happy to assist you
We updated the *** throughout the progression of their order, shipped their order, and replied to their multiple inquires, we consider this case to be closed
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is that even though Cardpool says they only sent one card, they charged my American Express Card for TWO cards and did not credit my accountAfter I complained to them, they still did not credit for the one card they did not send again...but ALSO CHARGED FOR A CARD ON MY Citibank CardTherefore, I have two illegal, immoral, unethical charges standing, one of each of two different cards
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mailAccording to our records the check was sent on 06/22/and the check was paid on 07/03/If you have any additional questions or concerns, please feel free to
contact us at ***
Complaint: ***I am rejecting this response because:
Date Sent: 7/14/12:31:PM
Complaint: ***I am rejecting this response because:
I appreciate the apology and gladly accept the refund, but I have not received any email from you dated 7-11-as you statedI have waited a few days hoping it would come, but still have received no emails from your support staff or refunds to my accountPlease make sure you have the email as ***You may also send the refund details through the Revdex.com complaint department so that I definitely receive themThank you for taking care of this issue. Sincerely,*** ***
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
We apologize for the inconvenienceAccording to our policy we are unable to accept returns for electronic gift cardsWe have a thorough check out processes that involves the *** to manually input their information each time they place an
orderThe *** is then prompted to review their order then taken to the final page to submit their orderWe ask the *** to take all these necessary steps to prevent any type of automatic order submissions
If you have any questions or concerns, feel free to reach out to us at ***@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to meSincerely, *** ***
The customer reported their Chili’s card was invalid, and a refund was processed on 09/13/The refund should be reflected on the customer's credit card statement in 5-business days.
If you have any questions or concerns please feel free to contact us at ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with your gift card transactionYou should have received an email from us on 02/08/containing details about your Amazon paymentIf you have any questions or
concerns please feel free to contact us at ***
We still haven't received your mail for this transaction yet, but it should have either been delivered or returned to you by USPS by nowWe apologize for the inconvenience; we wish we had more control over how mail gets handled! We have gone ahead and emailed you the gift card information from
you transaction and from there you can contact the merchant and they may reissue you a new gift cardUnfortunately we cannot offer payment for cards that we don't receive
If the gift cards get lost during transit, we will be happy to supply you with the card details you have entered on our website and you can contact the merchant to report it lost and get a replacement gift card issuedIf you have any further questions or concerns, please feel free to contact us anytime at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/10/01) */
We apologize for the inconvenience you experiencedUnfortunately due to a system glitch and unusually high demand, our sale inventory in Babies R Us was depleted ahead of scheduleWe appreciate your loyalty to Cardpool, by now you should had
received a complimentary Cardpool gift card
If you have any questions or concerns, please don't hesitate to contact us at ***@cardpool.com anytime
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for handling the complaint in a quick and professional mannerMuch appreciated
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We apologize for the inconvenience this has causedAccording to our records we encountered issues with the customers credit cardWe have been told that authorization errors can occur if the address entered is not in the exact same format as the address the bank has on fileWe contacted the
customer via email informing them of the issue and advising them to place another order using a different credit cardWe contacted the customer, updated the customer, and provided all the necessary informationIf you have any additional questions or concerns, please feel free to contact us at ***cardpool.com
Complaint: ***
I am rejecting this response because: The Cardpool website says they will either take the funds from my gift card by either sending me a shipping label so I can send them the physical card, or they will redeem the card electronicallyThey claim to have accepted my card on 1/28/yet I still have physical possession of the card and it still retains it's balanceYou saw in their response that they are holding me responsible for the safe keeping of their property while holding the threat of charging my credit card should anything happen to itI find that unacceptableThey have all of the information to redeem the gift card right now, yet refuse to do soI will not be held responsible for their property that they refuse to take from meI want either a shipping label so I can ship them the card or I want them to redeem the card and confirm they have taken the funds
Sincerely,
Daniel Poryanda
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experiencedYou should have received your Starbucks Gift Card from us on 03/07/and the Panera Bread gift card should be on its way
We'd also like to make it up to you by
offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at ***
Good morning,
With regards to the complaint ID 1***. Please be advised that check received from cardpool dated 1/27/
Thanks for your help
***
Initial Business Response /* (1000, 5, 2015/09/02) */
According to our records you ordered an electronic gift card and on our website it states "(Electronic gift cards)can only be used online, not in physical locations." After confirming with Jo-Ann Stores the gift card has a full balance of
$which can only be used online
If you have any questions or concerns please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The details on the website are misleading when shopping gift cardsI would like the credit back as it was not clear on the item page when purchasing that it couldn't be used in stores
Final Business Response /* (4000, 13, 2015/12/17) */
Hello ***,
As a one time exception we are going to refund the ***Please note that on our website it clearly states that electronic gift card can only be used online(See Attachment)
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records that your check payments have been sent on 02/08/You should have also received a payment notification email
from us
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Initial Business Response /* (1000, 5, 2016/01/20) */
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Cardpool AppYou should have received your Apple Gift Cards from us on 1/7/
We'd also like to make
it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code!
Initial Business Response /* (1000, 6, 2015/07/01) */
We appreciate the *** notifying us of this issue, and we truly apologize for the delay in receiving the paymentsOn June 25th, we issued a new check to the ***'s address for transaction #XXXXXXOn July 1st, we issued the remaining
checks from transactions #XXXXXXX and #XXXXXXX to the ***'s address
Our payments are mailed directly by our bank with Wells Fargo and sent via USPS First Class mailTypically, this kind of mail requires 3-business days for deliveryAgain, we're sorry for the delay, and we encourage the *** to stay in touch with our *** team (***@cardpool.com) if they encounters any difficulty receiving the new payment
If there are any further questions or concerns, please feel free to write us
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I sent them three cards and was only paid for oneThe check I did receive was sent ed from CA
They really do not know what they are doing or do they care
I what they rest of my money ASAPI what to be done with this
Final Business Response /* (4000, 12, 2015/07/21) */
On July 1st check payments for transaction #XXXXXXX and #XXXXXXX were sentThe checks are sent via USPS First Class mail, which USPS estimates will take 3-business days to reach its final destinationBoth checks for #XXXXXXX and #XXXXXXX were cash in on July Again, we're sorry for the delay, if there are any further questions or concerns, please feel free to write us
Initial Business Response /* (1000, 5, 2015/09/15) */
The *** placed an order for gift cards on 8/20/Due an inventory error we were able to electronically ship gift card to the *** and cancel the otherThe *** was only charged $for card and was notified of the
changes to their order
In order to provide a better *** experience for our customers, we've recently moved our *** center to the web and don't currently have a *** service phone numberPlease feel free to email us at ***@cardpool.com with any questions that you have about our service and a member of our team will be happy to assist you
We updated the *** throughout the progression of their order, shipped their order, and replied to their multiple inquires, we consider this case to be closed
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is that even though Cardpool says they only sent one card, they charged my American Express Card for TWO cards and did not credit my accountAfter I complained to them, they still did not credit for the one card they did not send again...but ALSO CHARGED FOR A CARD ON MY Citibank CardTherefore, I have two illegal, immoral, unethical charges standing, one of each of two different cards
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mailAccording to our records the check was sent on 06/22/and the check was paid on 07/03/If you have any additional questions or concerns, please feel free to
contact us at ***
Complaint: ***I am rejecting this response because:
Date Sent: 7/14/12:31:PM
Complaint: ***I am rejecting this response because:
I appreciate the apology and gladly accept the refund, but I have not received any email from you dated 7-11-as you statedI have waited a few days hoping it would come, but still have received no emails from your support staff or refunds to my accountPlease make sure you have the email as ***You may also send the refund details through the Revdex.com complaint department so that I definitely receive themThank you for taking care of this issue. Sincerely,*** ***
Sincerely,*** ***