The customer created the transaction on 02/21/and arrived at our processing facility on 02/24/and a physical payment was sent on the following dayAfter weeks the customer did not receive their check and we reissued a new check on 03/21/According to our system the check was cashed in on 03/28/If you have any questions feel free to contact us at [redacted] .com
Final Consumer Response / [redacted] (2000, 6, 2015/07/09) */ Conflict has been resolved Cardpool rep called me and told me that they need to validate my account first time I use their service It took them longer than usual to handle my case due to high volume of requests their experiencing All is good nowPlease mark my complaint as resolved
Complaint: [redacted] I am rejecting this response because: the information was not disclosed prior to accepting the initial offerThere was no indication that this could occur and while I understand they are potential fraud concerns they need to review, it should be done before, not after a card is accepted and sent inThere was literally no change from when the offer was accepted to when it was later rejected; the cards were and still are valid with the proper balanceAs previously mentioned, they also had credit card information to protect themselvesI realize my card was not charged but that goes without saying because there was no fraud committedIf there are safeguards in place Cardpool should make sure they are done prior to accepting an offer and/or make sure customers are aware their previously accepted offer could potentially be rejected after a second review Sincerely, [redacted] *
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the New York & Company gift cardYou should have received an email from us on 01/20/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/11/03) */
We apologize for the inconvenienceAfter we sent payment, our risk assessment team discovered that the JcPenney gift card had a zero balance after one of the routine balance checks and deemed the transaction risky and stop payment and returned
the cards to the seller
For more information please check out the link below to view our terms and service
http://www.cardpool.com/tos
If you have any questions or concerns, feel free to reach out to us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ALL the cards were checked by both of us when I initiated the transaction and then by you again when you received the physical cardsThe credit on one of the cards ( the JCPenny one ) was used up well after it was 100% in your possession, and I'm not sure if you sold it and lost it or whatI know you would not have issued a payment if the cards were not fully valid when you received them
Final Business Response /* (4000, 9, 2015/12/01) */
We apologize for the inconvenience this has causedAccording to the terms of service on our website (http://www.cardpool.com/tos), we cannot issue payment for gift cards that have been used or lost value after they have been sold and may cancel the outstanding payment for the gift card or charge the credit card that you submitted in order to recover the amount that was paid for the gift card
Due to the issue with the JCPenney gift card code, we are unable to accept your transaction and have returned ownership to all three gift cards to you
If you have any questions feel free to contact us at ***@cardpool.com
Final Consumer Response /* (4200, 11, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again the card had value when it was sent to youI have no idea what you did with it or who you sold it toThe bottom line is that you received the card from me, with value, and are now trying to return it after you released the card numbers and PIN to someone who used itHave you tried contacting JCPenny and/or the police to see who used it? Fraud is a crime after all
Complaint: ***
Thanks for resolving this issue and putting a customer firstI truly appreciate that.I did receive an email from the vendor on 2/22/with a note that the refund is being processed and should be posted in few business days.I am rejecting this response because:
It's been 2+ business days since 2/22/and I haven't received the refund yet posted on CC on file (ending in x***).Revdex.com due date for customer reply of calendar days is today thus I have to reject this response to keep the claim open.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/08/18) */
We apologize for the inconvenienceIt appears your Lands End card ending in *** had a typoWe received all of your concerned emails and replied back in a timely manner on July 7, July 22, July 29, and August We also provided a screenshot
of the email *** conversationSometimes our notification emails are routed to spam folders; you may want to add the email address ***@cardpool.com to your address list if this is the case
If you have any questions or concerns please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After several more days of hassling with the company, including giving them other email addresses and my phone number to try to resolve this issue, I did finally receive the correct gift card number sent to the original email address that they accused me of having repeatedly lost their responses fromFor the record, I do check my spam folder daily and did not miss any emails from themTheir promotional emails came through to that account several times a day, so I doubt very much that they emailed me several times to resolve thisThe company does not have a phone number so customers can never actually speak to a real personThis was a very simple issue to fix - I just needed the correct gift card numberIf I had been able to call the company, this would have been fixed in a matter of minutesInstead, it took nearly two months and filing a complaint with the Revdex.com to get a response! Too much headache for meI won't be using this company again nor would I recommend it to anyone
Initial Business Response /* (1000, 6, 2015/12/22) */
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer's credit card has not been charged for the orderUnfortunately due to the nature of our business, we do not currently disclose the
parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 8, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received only an uninformative responseThey supposedly did some kind of unauthorized risk assessment on me and will not disclose the parameters, but I did not authorize any kind of credit check or any other check into my personal credit when doing something as simple as purchasing a gift card on their siteThey only said to continue trying to purchase from them, which makes no sense unless they are collecting credit card numbers as I have found many***plaints for the same issue on forums about this siteI do not r***mend this site, it seems they are violating customer privacy by using payment information to conduct unauthorized risk assessments and not giving a reason for denying purchases (which every other***pany is happy to explain)This seems very unorthodox and perhaps illegal which is why they will not discloseWe are not in court, so there is no reason for them to take the 5th when a customer asks to explain why they collected payment information and then denied purchaseThere are many sites that collect payment information and then sell that information on other sitesI would look closely at the perhaps unethical practices or "risk assessments" done for a simple purchase where funds are available but the product was not givensince purchasing something is a contract and they have opted out of the contract with no reasoning except vague termsI will never visit the site again, and if any identity theft happens on my account, I will know it is from this site
Final Business Response /* (4000, 10, 2016/01/18) */
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer's credit card has not been charged for the orderUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customersIf you have any additional questions or concerns, please feel free to contact us at support @cardpool***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Home Depot gift cardYou should have received an email from us on 02/23/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at ***@cardpool.com
We do apologize for this delayAlthough our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than and some additional processing time will applyOur records indicate that payment has been sent on 02/11/for
trasnaction #1***
If you have further questions or concerns, please email us at ***@cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Starbucks gift cardYou should have received an email from us on 5/22/containing details about a refund for your orderIf you have any questions or
concerns please feel free to contact us at ***
Complaint: ***I am rejecting this response because:it's been days since they supposedly issued a refund as I still haven't received the credit to my account, this is the type of lies and games they play I'm going on a month since I made the purchase and they still have not fixed my problem Sincerely,*** ***
Complaint: ***I am rejecting this response because: the business has not made clear why they don't accept my purchases (not talking about sales)Sincerely,*** ***
According to our records an Amazon payment was sent on 08/10/Marketplace transactions typically receive payment business days after the the card was sold which was on 0/7/23/If you have any additional questions or concerns, please feel free to contact us at *** ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Abercrombie & Fitch gift cardYou should have received an email from us on 07/18/containing details about a refund for your order.If you have any questions or concerns please feel free to contact us at ***
Initial Business Response /* (1000, 5, 2015/08/26) */
Unfortunately, we were unable to process your orderOur payment validation system encountered an issue while processing your credit cardIf you feel this message was reached in error please contact your financial institutionWe truly
apologize for the current inconvenience
If you would like to try your order again or if you have any additional questions or concerns please feel free to email us at ***@cardpool.com
According to the terms of Cardpool’s Purchase Guarantee Program (http://www.cardpool.com/guarantee) we do not accept returns or exchanges on our electronic gift cards Since the customer is in possession of the card number and the gift cards still have value
These gift cards are valid and acceptable by the merchantThe merchant may have restrictions when it comes to gift card which they exercise at their own discretionFor future reference the customer may want to look up a merchant's gift card limitations within a given transaction to avoid further issuesWe believe the issue is with the merchant, as the cards are valid and have a balance and can be used online in separate transactionsWe advise the customer to bring the issue up to the merchant for their desired resolution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have sent payment as requested.Sincerely, *** ***
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
The customer created the transaction on 02/21/and arrived at our processing facility on 02/24/and a physical payment was sent on the following dayAfter weeks the customer did not receive their check and we reissued a new check on 03/21/According to our system the check was cashed in on 03/28/If you have any questions feel free to contact us at [redacted] .com
Final Consumer Response / [redacted] (2000, 6, 2015/07/09) */ Conflict has been resolved Cardpool rep called me and told me that they need to validate my account first time I use their service It took them longer than usual to handle my case due to high volume of requests their experiencing All is good nowPlease mark my complaint as resolved
Complaint: [redacted] I am rejecting this response because: the information was not disclosed prior to accepting the initial offerThere was no indication that this could occur and while I understand they are potential fraud concerns they need to review, it should be done before, not after a card is accepted and sent inThere was literally no change from when the offer was accepted to when it was later rejected; the cards were and still are valid with the proper balanceAs previously mentioned, they also had credit card information to protect themselvesI realize my card was not charged but that goes without saying because there was no fraud committedIf there are safeguards in place Cardpool should make sure they are done prior to accepting an offer and/or make sure customers are aware their previously accepted offer could potentially be rejected after a second review Sincerely, [redacted] *
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the New York & Company gift cardYou should have received an email from us on 01/20/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/11/03) */
We apologize for the inconvenienceAfter we sent payment, our risk assessment team discovered that the JcPenney gift card had a zero balance after one of the routine balance checks and deemed the transaction risky and stop payment and returned
the cards to the seller
For more information please check out the link below to view our terms and service
http://www.cardpool.com/tos
If you have any questions or concerns, feel free to reach out to us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ALL the cards were checked by both of us when I initiated the transaction and then by you again when you received the physical cardsThe credit on one of the cards ( the JCPenny one ) was used up well after it was 100% in your possession, and I'm not sure if you sold it and lost it or whatI know you would not have issued a payment if the cards were not fully valid when you received them
Final Business Response /* (4000, 9, 2015/12/01) */
We apologize for the inconvenience this has causedAccording to the terms of service on our website (http://www.cardpool.com/tos), we cannot issue payment for gift cards that have been used or lost value after they have been sold and may cancel the outstanding payment for the gift card or charge the credit card that you submitted in order to recover the amount that was paid for the gift card
Due to the issue with the JCPenney gift card code, we are unable to accept your transaction and have returned ownership to all three gift cards to you
If you have any questions feel free to contact us at ***@cardpool.com
Final Consumer Response /* (4200, 11, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again the card had value when it was sent to youI have no idea what you did with it or who you sold it toThe bottom line is that you received the card from me, with value, and are now trying to return it after you released the card numbers and PIN to someone who used itHave you tried contacting JCPenny and/or the police to see who used it? Fraud is a crime after all
Complaint: ***
Thanks for resolving this issue and putting a customer firstI truly appreciate that.I did receive an email from the vendor on 2/22/with a note that the refund is being processed and should be posted in few business days.I am rejecting this response because:
It's been 2+ business days since 2/22/and I haven't received the refund yet posted on CC on file (ending in x***).Revdex.com due date for customer reply of calendar days is today thus I have to reject this response to keep the claim open.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/08/18) */
We apologize for the inconvenienceIt appears your Lands End card ending in *** had a typoWe received all of your concerned emails and replied back in a timely manner on July 7, July 22, July 29, and August We also provided a screenshot
of the email *** conversationSometimes our notification emails are routed to spam folders; you may want to add the email address ***@cardpool.com to your address list if this is the case
If you have any questions or concerns please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After several more days of hassling with the company, including giving them other email addresses and my phone number to try to resolve this issue, I did finally receive the correct gift card number sent to the original email address that they accused me of having repeatedly lost their responses fromFor the record, I do check my spam folder daily and did not miss any emails from themTheir promotional emails came through to that account several times a day, so I doubt very much that they emailed me several times to resolve thisThe company does not have a phone number so customers can never actually speak to a real personThis was a very simple issue to fix - I just needed the correct gift card numberIf I had been able to call the company, this would have been fixed in a matter of minutesInstead, it took nearly two months and filing a complaint with the Revdex.com to get a response! Too much headache for meI won't be using this company again nor would I recommend it to anyone
Initial Business Response /* (1000, 6, 2015/12/22) */
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer's credit card has not been charged for the orderUnfortunately due to the nature of our business, we do not currently disclose the
parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 8, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received only an uninformative responseThey supposedly did some kind of unauthorized risk assessment on me and will not disclose the parameters, but I did not authorize any kind of credit check or any other check into my personal credit when doing something as simple as purchasing a gift card on their siteThey only said to continue trying to purchase from them, which makes no sense unless they are collecting credit card numbers as I have found many***plaints for the same issue on forums about this siteI do not r***mend this site, it seems they are violating customer privacy by using payment information to conduct unauthorized risk assessments and not giving a reason for denying purchases (which every other***pany is happy to explain)This seems very unorthodox and perhaps illegal which is why they will not discloseWe are not in court, so there is no reason for them to take the 5th when a customer asks to explain why they collected payment information and then denied purchaseThere are many sites that collect payment information and then sell that information on other sitesI would look closely at the perhaps unethical practices or "risk assessments" done for a simple purchase where funds are available but the product was not givensince purchasing something is a contract and they have opted out of the contract with no reasoning except vague termsI will never visit the site again, and if any identity theft happens on my account, I will know it is from this site
Final Business Response /* (4000, 10, 2016/01/18) */
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer's credit card has not been charged for the orderUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customersIf you have any additional questions or concerns, please feel free to contact us at support @cardpool***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Home Depot gift cardYou should have received an email from us on 02/23/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at ***@cardpool.com
We do apologize for this delayAlthough our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than and some additional processing time will applyOur records indicate that payment has been sent on 02/11/for
trasnaction #1***
If you have further questions or concerns, please email us at ***@cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Starbucks gift cardYou should have received an email from us on 5/22/containing details about a refund for your orderIf you have any questions or
concerns please feel free to contact us at ***
Complaint: ***I am rejecting this response because:it's been days since they supposedly issued a refund as I still haven't received the credit to my account, this is the type of lies and games they play I'm going on a month since I made the purchase and they still have not fixed my problem Sincerely,*** ***
Complaint: ***I am rejecting this response because: the business has not made clear why they don't accept my purchases (not talking about sales)Sincerely,*** ***
According to our records an Amazon payment was sent on 08/10/Marketplace transactions typically receive payment business days after the the card was sold which was on 0/7/23/If you have any additional questions or concerns, please feel free to contact us at *** ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Abercrombie & Fitch gift cardYou should have received an email from us on 07/18/containing details about a refund for your order.If you have any questions or concerns please feel free to contact us at ***
Initial Business Response /* (1000, 5, 2015/08/26) */
Unfortunately, we were unable to process your orderOur payment validation system encountered an issue while processing your credit cardIf you feel this message was reached in error please contact your financial institutionWe truly
apologize for the current inconvenience
If you would like to try your order again or if you have any additional questions or concerns please feel free to email us at ***@cardpool.com
According to the terms of Cardpool’s Purchase Guarantee Program (http://www.cardpool.com/guarantee) we do not accept returns or exchanges on our electronic gift cards Since the customer is in possession of the card number and the gift cards still have value
These gift cards are valid and acceptable by the merchantThe merchant may have restrictions when it comes to gift card which they exercise at their own discretionFor future reference the customer may want to look up a merchant's gift card limitations within a given transaction to avoid further issuesWe believe the issue is with the merchant, as the cards are valid and have a balance and can be used online in separate transactionsWe advise the customer to bring the issue up to the merchant for their desired resolution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have sent payment as requested.Sincerely, *** ***