Initial Business Response /* (1000, 5, 2016/03/22) */ Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer's credit card has not been charged for the orderWe do not store credit card information for your security, and we have a dedicated fraud
department to preventing identity fraud and other types of internet crimeThere are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www***.com/tosUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers
We apologize for the inconvenience this has causedDuring holiday periods, please allow additional time for processing transactionsA check payment was sent on 07/07/which the customer should have received by nowIf you have any questions or concerns please feel free to contact us
at***
We truly apologize about the problems and inconvenience you experienced with this recent paymentWe have been working diligently with Wells Fargo to get this resolved for you According to Wells Fargo, the ACH payment was reissued and you should be able to see it in your account now.Again, we
apologize for the inconvenience and thank you for your patience in this matterWe hope this does not tarnish our reputation as your preferred gift card exchange serviceIf you have any additional questions or concerns, please do not hesitate to contact us again
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the AMC Theaters gift cardYou should have received an email from us on 03/30/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at [email protected]
Initial Business Response /* (1000, 5, 2015/10/27) */
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Apple Store gift cardsYou should have received an email from us earlier containing details about a refund
for your order
We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at ***@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/07/21) */
According to our records the account was under the name *** *** When we called for verification a *** *** picked up, we advised *** to have the account holder call us back to complete the verificationIn order to prevent identity and
credit card theft, we sometimes require a one-time verification process for accountsThe following day we received an email from the account holder to cancel the orderWe have refunded the *** on July 8, and funds should be reflected into their account at this time
If you have any questions or concerns, please don't hesitate to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 01/24/If you have any
questions feel free to contact us at ***
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer’s credit card has not been charged for the order.We have a dedicated fraud department to preventing identity fraud and other types of internet crimeThere are many different reasons as to why
an order may be cancelled and you can read more about our terms and guidelines for purchase at http://***Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at ***
***,
The company has now refunded in full, though they never sent an email or tried to make any type of contact I am very happy they followed throughSad that it had to go through the Revdex.com for them to do what was right, but grateful for your help and services. Thank you,
*** ***
Sent from my iPhone
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 01/10/If you have any
questions feel free to contact us at ***
Initial Business Response /* (1000, 9, 2015/09/21) */
We apologize for the inconvenience, there was a technical glitch in our system that has now been resolvedOn 9/15/we refunded $back on your credit card leaving you with the initial charge of $As a token of our apology, we'd
like to offer you a Cardpool gift card, which you can apply to your next orderPlease be on the look out for the email containing that code!
If you have any further questions or concerns, please email us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 11, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cardpool has NOT refunded any money to my credit card as of today's date 9/22/I called my financial institution today to confirm that factCardpool has also supplied inconsistent responses to Revdex.com and myselfThey stated to Revdex.com that $was refunded on 9/15/(Not true)They stated to me in an email that $was refunded on 9/16/(Not true)The only accurate statement was that I received a $Cardpool gift card, which I have not tried to redeem yet and does not cover my loss due to Cardpool's multiple credit card charges
Final Consumer Response /* (2000, 14, 2015/09/24) */
Cardpool finally processed refunds to my credit card yesterdayThe complaint can be closedI still have concerns about Cardpool and their ability to accurately process charges and keep records of purchasesAnd, their *** service is inconsistent, slow, and impersonal (no way to talk with anyone on the phone)I will not recommend Cardpool to anyone
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Nike gift cardYou should have received an email from us on 02/03/containing details about a refund for your order
If you have any questions or
concerns please feel free to contact us at***@cardpool.com
Complaint: ***I am rejecting this response because:
Hi,
I have not received anything from that company as of yetAgain, the fact that they keep telling me that it takes weeks for the US Postal Service to deliver mail shows that they have no intention of sending me my checkThat "company" is a blatant scam, and looking at all of the other Revdex.com reviews, apparently I'm not its only victim.
Thanks, **
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/09/01) */
Due to the high value of the order, the must complete a one time verification processThis is an additional step taken to ensure all of our ***'s information is safe and secureMany of our customers welcome the protection and peace of
mind they receive from our verification process, which we undertake for the buyer's protectionWe take our customers' security very seriously and our phone calls are an important part of that processBecause the *** had to completed the verification process, it delayed their orderIf you have any additional questions or concerns, please feel free to contact us at *** @cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Urban Outfitters gift cardYou should have received an email from us on 06/23/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at ***
Initial Business Response /* (1000, 5, 2015/12/21) */
The *** placed order #XXXXXXXX on Nov 27, On Nov the *** contacted our *** team for a status updateOn Nov the order was shipped to the *** electronically to their emailAfter the order was shipped the ***
then contacted our *** team to cancel their orderAccording to the terms of our Purchase Guarantee Program, which are available at http://www.cardpool.com/guarantee, we are unable to accept returns or exchanges on our electronic gift cardsThe *** is in possession of the card numbers and they still have valueWe apologize for the inconvenience this has causedIf you have any questions feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your website states in numerous places you accept returns no matter whatYou are trying to trick the consumer by having that on your websiteI do not have physical possession of the cardsWhy is ststing on your website that yoi axcept all returns if you say there are exclusulions? I have escalated this and hope to have a response from my credit card company soon
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/06) */
Thank you for your inquiryAccording to the terms of our Purchase Guarantee Program, which are available at http://www.cardpool.com/guarantee, we are unfortunately unable to accept returns or exchanges on our electronic gift cardsSince you are already in possession of the card numbers and they still have value, we hope you can understand why we have to stick to this policyIf you have any other questions or concerns, please feel welcome to contact us again
There are three notices stating that electronic gift cards cannot be returned on our website:
This is an Electronic Gift CardWhat's this? If you click on the "What's this?" link, a window will pop up and say "* We cannot accept returns for electronic gift cards."
At the Checkout page, right before you enter your payment information, a yellow text box appears and says "Your order includes electronic gift cards, which cannot be physically shipped to youThese electronic gift cards will be typically emailed to you within one business dayIn some cases we may ask for additional verification and your order will remain pending until we receive the necessary documentation requestedElectronic gift cards can only be used onlineIf you no longer want them, please remove them from your shopping cart by clicking here."
Before submitting your order, you had to click a box, which says "I understand my order includes electronic gift cards, which cannot be physically shipped to me and cannot be returnedI understand electronic gift cards are emailed within one business day and can only be used onlineIf I no longer want them, I'll remove them by clicking here."
We hope you can understand why we have to stick to this policyIf you have any other questions or concerns, please feel welcome to contact us again at ***@cardpool.com
Complaint: ***I am rejecting this response because:
I have
submitted a complaint and the business has replied with the following:
This message originally read on 2/27/
Our records indicate the customer placed a transaction on 01/28/and an Amazon payment was emailed to the customer immediately the same day
If you have further questions or concerns, please email us at ***
My complaint is not that they did not send payment, but that they still have failed to take what they purchased from me, all the while threatening me if something should happen to their property that they would charge my credit card
I insisted that I would not be spending the payment they sent until they had secured their property by one of the two ways they claim to do so on their websiteOne take the funds of my gift card electronically since I gave them all of the information required to do so, or two send me a shipping label to send it to them
I feel as if I am being baited to spend the payment they sent only to have them tell me I was responsible for the gift card I sold them and it was no longer valid even though it could be they themselves who redeemed it because they have all the means to do so
I care not for their payment that was not the issueI want them to complete the transaction and take my gift card so they no longer have a threat over my head to charge my credit cardI want the transaction completed with proof of them accepting my gift card.Sincerely,*** ***
We still haven't received your mail for this transaction yet, but it should have either been delivered or returned to you by USPS by nowWe apologize for the inconvenience; we wish we had more control over how mail gets handled! We have gone ahead and emailed you the gift card information from you
transaction and from there you can contact the merchant and they may reissue you a new gift cardUnfortunately we cannot offer payment for cards that we don't receive.If the gift cards get lost during transit, we will be happy to supply you with the card details you have entered on our website and you can contact the merchant to report it lost and get a replacement gift card issuedIf you have any further questions or concerns, please feel free to contact us anytime at ***
Initial Business Response /* (1000, 5, 2016/03/22) */ Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer's credit card has not been charged for the orderWe do not store credit card information for your security, and we have a dedicated fraud
department to preventing identity fraud and other types of internet crimeThere are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www***.com/tosUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers
We apologize for the inconvenience this has causedDuring holiday periods, please allow additional time for processing transactionsA check payment was sent on 07/07/which the customer should have received by nowIf you have any questions or concerns please feel free to contact us
at***
We truly apologize about the problems and inconvenience you experienced with this recent paymentWe have been working diligently with Wells Fargo to get this resolved for you According to Wells Fargo, the ACH payment was reissued and you should be able to see it in your account now.Again, we
apologize for the inconvenience and thank you for your patience in this matterWe hope this does not tarnish our reputation as your preferred gift card exchange serviceIf you have any additional questions or concerns, please do not hesitate to contact us again
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the AMC Theaters gift cardYou should have received an email from us on 03/30/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at [email protected]
Initial Business Response /* (1000, 5, 2015/10/27) */
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Apple Store gift cardsYou should have received an email from us earlier containing details about a refund
for your order
We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at ***@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/07/21) */
According to our records the account was under the name *** *** When we called for verification a *** *** picked up, we advised *** to have the account holder call us back to complete the verificationIn order to prevent identity and
credit card theft, we sometimes require a one-time verification process for accountsThe following day we received an email from the account holder to cancel the orderWe have refunded the *** on July 8, and funds should be reflected into their account at this time
If you have any questions or concerns, please don't hesitate to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check cleared.
Thank you for your assistance.
Please let me know if you need anything from me before closing the file
Sam ***Sent from my iPhone
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 01/24/If you have any
questions feel free to contact us at ***
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer’s credit card has not been charged for the order.We have a dedicated fraud department to preventing identity fraud and other types of internet crimeThere are many different reasons as to why
an order may be cancelled and you can read more about our terms and guidelines for purchase at http://***Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at ***
***,
The company has now refunded in full, though they never sent an email or tried to make any type of contact I am very happy they followed throughSad that it had to go through the Revdex.com for them to do what was right, but grateful for your help and services. Thank you,
*** ***
Sent from my iPhone
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 01/10/If you have any
questions feel free to contact us at ***
Initial Business Response /* (1000, 9, 2015/09/21) */
We apologize for the inconvenience, there was a technical glitch in our system that has now been resolvedOn 9/15/we refunded $back on your credit card leaving you with the initial charge of $As a token of our apology, we'd
like to offer you a Cardpool gift card, which you can apply to your next orderPlease be on the look out for the email containing that code!
If you have any further questions or concerns, please email us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 11, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cardpool has NOT refunded any money to my credit card as of today's date 9/22/I called my financial institution today to confirm that factCardpool has also supplied inconsistent responses to Revdex.com and myselfThey stated to Revdex.com that $was refunded on 9/15/(Not true)They stated to me in an email that $was refunded on 9/16/(Not true)The only accurate statement was that I received a $Cardpool gift card, which I have not tried to redeem yet and does not cover my loss due to Cardpool's multiple credit card charges
Final Consumer Response /* (2000, 14, 2015/09/24) */
Cardpool finally processed refunds to my credit card yesterdayThe complaint can be closedI still have concerns about Cardpool and their ability to accurately process charges and keep records of purchasesAnd, their *** service is inconsistent, slow, and impersonal (no way to talk with anyone on the phone)I will not recommend Cardpool to anyone
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Nike gift cardYou should have received an email from us on 02/03/containing details about a refund for your order
If you have any questions or
concerns please feel free to contact us at***@cardpool.com
Complaint: ***I am rejecting this response because:
Hi,
I have not received anything from that company as of yetAgain, the fact that they keep telling me that it takes weeks for the US Postal Service to deliver mail shows that they have no intention of sending me my checkThat "company" is a blatant scam, and looking at all of the other Revdex.com reviews, apparently I'm not its only victim.
Thanks, **
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/09/01) */
Due to the high value of the order, the must complete a one time verification processThis is an additional step taken to ensure all of our ***'s information is safe and secureMany of our customers welcome the protection and peace of
mind they receive from our verification process, which we undertake for the buyer's protectionWe take our customers' security very seriously and our phone calls are an important part of that processBecause the *** had to completed the verification process, it delayed their orderIf you have any additional questions or concerns, please feel free to contact us at *** @cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Urban Outfitters gift cardYou should have received an email from us on 06/23/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at ***
Initial Business Response /* (1000, 5, 2015/12/21) */
The *** placed order #XXXXXXXX on Nov 27, On Nov the *** contacted our *** team for a status updateOn Nov the order was shipped to the *** electronically to their emailAfter the order was shipped the ***
then contacted our *** team to cancel their orderAccording to the terms of our Purchase Guarantee Program, which are available at http://www.cardpool.com/guarantee, we are unable to accept returns or exchanges on our electronic gift cardsThe *** is in possession of the card numbers and they still have valueWe apologize for the inconvenience this has causedIf you have any questions feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your website states in numerous places you accept returns no matter whatYou are trying to trick the consumer by having that on your websiteI do not have physical possession of the cardsWhy is ststing on your website that yoi axcept all returns if you say there are exclusulions? I have escalated this and hope to have a response from my credit card company soon
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/06) */
Thank you for your inquiryAccording to the terms of our Purchase Guarantee Program, which are available at http://www.cardpool.com/guarantee, we are unfortunately unable to accept returns or exchanges on our electronic gift cardsSince you are already in possession of the card numbers and they still have value, we hope you can understand why we have to stick to this policyIf you have any other questions or concerns, please feel welcome to contact us again
There are three notices stating that electronic gift cards cannot be returned on our website:
This is an Electronic Gift CardWhat's this? If you click on the "What's this?" link, a window will pop up and say "* We cannot accept returns for electronic gift cards."
At the Checkout page, right before you enter your payment information, a yellow text box appears and says "Your order includes electronic gift cards, which cannot be physically shipped to youThese electronic gift cards will be typically emailed to you within one business dayIn some cases we may ask for additional verification and your order will remain pending until we receive the necessary documentation requestedElectronic gift cards can only be used onlineIf you no longer want them, please remove them from your shopping cart by clicking here."
Before submitting your order, you had to click a box, which says "I understand my order includes electronic gift cards, which cannot be physically shipped to me and cannot be returnedI understand electronic gift cards are emailed within one business day and can only be used onlineIf I no longer want them, I'll remove them by clicking here."
We hope you can understand why we have to stick to this policyIf you have any other questions or concerns, please feel welcome to contact us again at ***@cardpool.com
Complaint: ***I am rejecting this response because:
I have
submitted a complaint and the business has replied with the following:
This message originally read on 2/27/
Our records indicate the customer placed a transaction on 01/28/and an Amazon payment was emailed to the customer immediately the same day
If you have further questions or concerns, please email us at ***
My complaint is not that they did not send payment, but that they still have failed to take what they purchased from me, all the while threatening me if something should happen to their property that they would charge my credit card
I insisted that I would not be spending the payment they sent until they had secured their property by one of the two ways they claim to do so on their websiteOne take the funds of my gift card electronically since I gave them all of the information required to do so, or two send me a shipping label to send it to them
I feel as if I am being baited to spend the payment they sent only to have them tell me I was responsible for the gift card I sold them and it was no longer valid even though it could be they themselves who redeemed it because they have all the means to do so
I care not for their payment that was not the issueI want them to complete the transaction and take my gift card so they no longer have a threat over my head to charge my credit cardI want the transaction completed with proof of them accepting my gift card.Sincerely,*** ***
We still haven't received your mail for this transaction yet, but it should have either been delivered or returned to you by USPS by nowWe apologize for the inconvenience; we wish we had more control over how mail gets handled! We have gone ahead and emailed you the gift card information from you
transaction and from there you can contact the merchant and they may reissue you a new gift cardUnfortunately we cannot offer payment for cards that we don't receive.If the gift cards get lost during transit, we will be happy to supply you with the card details you have entered on our website and you can contact the merchant to report it lost and get a replacement gift card issuedIf you have any further questions or concerns, please feel free to contact us anytime at ***