Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Chipotle gift cardYou should have received an email from us on 02/17/containing details about a refund for your order
If you have any questions or
concerns please feel free to contact us at ***@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***I am rejecting this response because: I attempted to use one of the gift cards (*** After hitting "Apply", the following message popped up "Cardpool gift card number unrecognizedPlease try again." I attached a copy of the screen shot
I have spend numerous hours trying to resolve this issue and I have made several attempts to use cards at Cardpool's assurances that they worked. At this point, I want a FULL refundIt seems apparent that Cardpool simply can not provide the service.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/04/18) */
This ***'s account has been closed by our risk and finance departmentWe are unable to accept these ordersThe *** was not charged and our *** team also provided him with this information
Per our policy, our ***
*** team prioritizes only those requests from customers whose accounts remain in good standingWe apologize about the inconvienance
Complaint: ***I am rejecting this response because: How can I mitigate this? I want to buy your products, I am not a fraud. You have cancelled my last 10+ orders. This is absurd. If you don't provide a reason for the cancellations or agree to start letting me buy the product I am going to file an additional complaint with the FTC for discrimination.Sincerely,*** ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Dunkin’ Donuts gift cardYou should have received an email from us on 03/15/containing details about a refund for your order
If you have any questions
or concerns please feel free to contact us at [email protected]
Initial Business Response /* (1000, 5, 2015/12/22) */
The *** created their transaction on Nov On Dec the gift cards arrived at our processing center and we issued the check payment immediatelyYou should have received your payment by nowWe apologize for the inconvenience; we wish we
had more control over how mail gets handled! If you have any further questions or concerns, please feel free to contact us anytime at ***@cardpool.com
Complaint Response Date bumped because: Holiday
Initial Business Response /* (1000, 6, 2015/06/30) */
According to our records, an order was not placed under your accountIf you did not receive a confirmation email, then the order did not go throughHowever, there was pending charge on the card you used for the purchase, but the charge was
automatically voidedThe charged should have been removed by now
The items in your cart are only reserved once your purchase is completed in the checkoutIf an item is very popular, it might be available when you place it in your shopping cart, but sold out once you reach the checkout
If you have any additional questions or concerns, please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This could have been handled better if:
They had shared the above information with me in the email responses they sent prior to me opening a complaint
Their FAQs on their site explained the process when gifts cards are sold during the payment processWhat is a buyer supposed to do?
Additionally, I have a few questions/comments
Why did I have to file a complaint in order to get them to explain their process?
Relying on email communication without offering a phone number for *** service is not the action of a professional companyHaving to wait a full day between each questions & response caused me to lose the deal at Home DepotA phone call could have resolved this in one day
Why not lock in the chosen gift cards for minutes to allow a buyer some time to enter their credit card info? It certainly would be a better *** experience
I'd appreciate hearing their response to the above
Thank you
Final Business Response /* (4000, 10, 2015/07/14) */
In order to provide a better *** experience for our customers, we've moved our *** center to the webWe have a queue system, the *** tickets are answered in order we receive them
Our gift cards are offered on a first-come, first-served basis so that everybody has an equal chance to get the gift card that they want and no gift card is "reserved" until it is actually paid forWe're sorry for any confusion that you experienced
If you have any additional questions or concerns, please don't hesitate to contact us at ***@cardpool.com
Final Consumer Response /* (4200, 12, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish there was an option for thoroughly disgusted with a companyI've been trying to get a human to respond but continue to get "canned" responses that really don't answer my questions or concernsI want this to be over but if I choose "Yes" that I accept this business' proposed resolution, it means the Revdex.com will assume that I am completely satisfied with the way the company handled my complaint and the case will be marked "resolved"
I don't agree with anything they have done except to refund my moneyTheir ordering process is flawedI asked questions about why they did some things and why their FAQs don't address situations like mineTheir response was to send the same "canned" response that says first-come, first-servedThey still have not answered what should a person do when some of their selected gift cards are sold out from under their noses while they are in the process of entering credit card infoHow is this professional? Shouldn't they somewhere address what to do when this happens? Like in their FAQs??? It happened in less than secondsThen when I tried to contact *** service, I was left hangingI searched online and found two *** service numbersI called each one and got a voice message that said to leave my messageI didNo one ever called backI also submitted an email to their website and had to wait to the next day to get a generic response that said, we have your message and will get back to youHA! I have asked for a person to actually call me from Cardpool so we can discuss thisNO ONE HAS EVER CALLED and it's been over a month since this started
If I select "NO" for accepting the business' proposed resolution, then it goes back to themAnyone want to guess what they will do next? My guess is to respond with another canned response
But that's what I'm going to do againI do not want their Revdex.com review to indicate that all issues have been resolvedTHIS ONE HAS NOTI still have unanswered questions and would still like to actually speak to one of their owners, not a rep who handles the card purchases and sales
We do apologize for this delayAlthough our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than and some additional processing time will applyOur records indicate that payment has been sent on 01/13/
If you have further questions or concerns, please email us at ***@cardpool.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThey do need to improve customer service response times, especially when dealing with large sums of money, however it was resolved to my satisfaction
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/21) */
We apologize for the inconvenience this has causedWe've gone ahead and unsubscribed you from our mailing list and no further action will be requiredPer your request, we have also removed your account from our system
If you have any other
questions or concerns, please feel welcome to contact us at ***@cardpool.com anytime
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***I am rejecting this response because:
I appreciate the apology and gladly accept the refund, but I have not received any email from you dated 7-11-as you statedI have waited a few days hoping it would come, but still have received no emails from your support staff or refunds to my accountPlease make sure you have the email as ***You may also send the refund details through the Revdex.com complaint department so that I definitely receive themThank you for taking care of this issue. Sincerely,*** ***
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records your Amazon payment has been resent to your email on 07/26/You should have also received a payment
notification email from us
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Saks Fifth Avenue gift cardYou should have received an email from us on 01/23/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/06/11) */
This *** created her transaction on 5/14/and mailed it in using USPSWe received her card on 5/22/and processed her transaction the same day, which met all of our agreements to the ***All of our checks are issued from Wells
Fargo in North Carolina and the *** resides in CaliforniaFor that reason, it will take some time to get to the *** especially if it has been misrouted which happens frequently
Per our policy which was explained to the *** on 5/29/by our *** *** team member we must wait a full weeks to ensure the check arriveMany time our ***'s receive their checks by then and it appears as though this *** also hasAccording to our records the *** cashed her check as of 6/1/We also issued the *** a $gift card solely, for inconvienanceWe apologize for the delay and if you have any additional concerns please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received my check after month, not business day like the website statesThere is no # to contact *** serviceI was only paid after multiple emails & I threatened to place a complaint with Revdex.comThe $card they sent me was a zero balanceI am very unhappy with their *** service, and speedThe website states business day to process checks, then after you send them the gift card, they say weeks
Final Business Response /* (4000, 9, 2015/06/26) */
The *** created a transaction on 5/an due to shipping time we did not receive the mail until 5/22/Her transaction was processed that same day and a check was issued immediatelyAll of our checks are issued by Wells Fargo in North Carolina, since this *** is in California it took several business days in shipping timeAccording to our records a check was issued on 5/within our promised timeframeThe check was received by the *** and cashed on 6/1/
All of our *** *** is performed via emailWe have strict turn around times promised to the *** of a response within business dayPlease see attached of the communication between our *** team and the *** and also please note the time of the responses as they are within the guaranteed timeframeOn 5/23/15, the *** was made aware of the check being issued and shipped in addition to an estimated transit time which the check did arrive according to that
We fulfilled all timelines as promised to the *** in addition to updating the *** throughout the entire processThe *** has been paid for the cards and was also given a complimentary gift card of $for the inconvienanceif you have any additional questions or concerns, please feel free to contact us at ***@cardpool.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)It is your job to do investigation and responsible for your customers.Thanks,
Complaint: ***I am rejecting this response because: It is up to the business to notify the consumer of rejectionIf this is indeed the reason, then the new complaint is the lack of communication to the consumer of such action and what's the cause for reaching fraud thresholdCardpool has yet to charge my credit card for any amounts, indicating that there has been zero fraudulent activitiesIt has taken OVER months to hear the response from Cardpool that my account status has been revoked, after multiple emails and finally a complaint to Revdex.com to have this information come to lightUntil then, the only response from Cardpool has been order cancellations for unknown reasons, along with generic emails saying possible reasons could be due to inaccurate amounts on the gift cards.Sincerely,*** ***
The customer's order has surpassed our 100-day Purchase GuaranteeAccording to the Terms of Use available at www.cardpool***/tos we are unable to accept
any returns after days from the time of purchaseHowever, if the customer can provide evidence that the gift card was
fraudulently redeemed then we will do
right and issue the customer a refund
If you have any further questions or concerns please feel free to email us at support@cardpool***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Chipotle gift cardYou should have received an email from us on 02/17/containing details about a refund for your order
If you have any questions or
concerns please feel free to contact us at ***@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***I am rejecting this response because: I attempted to use one of the gift cards (*** After hitting "Apply", the following message popped up "Cardpool gift card number unrecognizedPlease try again." I attached a copy of the screen shot
I have spend numerous hours trying to resolve this issue and I have made several attempts to use cards at Cardpool's assurances that they worked. At this point, I want a FULL refundIt seems apparent that Cardpool simply can not provide the service.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/04/18) */
This ***'s account has been closed by our risk and finance departmentWe are unable to accept these ordersThe *** was not charged and our *** team also provided him with this information
Per our policy, our ***
*** team prioritizes only those requests from customers whose accounts remain in good standingWe apologize about the inconvienance
Complaint: ***I am rejecting this response because: How can I mitigate this? I want to buy your products, I am not a fraud. You have cancelled my last 10+ orders. This is absurd. If you don't provide a reason for the cancellations or agree to start letting me buy the product I am going to file an additional complaint with the FTC for discrimination.Sincerely,*** ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Dunkin’ Donuts gift cardYou should have received an email from us on 03/15/containing details about a refund for your order
If you have any questions
or concerns please feel free to contact us at [email protected]
Initial Business Response /* (1000, 5, 2015/12/22) */
The *** created their transaction on Nov On Dec the gift cards arrived at our processing center and we issued the check payment immediatelyYou should have received your payment by nowWe apologize for the inconvenience; we wish we
had more control over how mail gets handled! If you have any further questions or concerns, please feel free to contact us anytime at ***@cardpool.com
Complaint Response Date bumped because: Holiday
Initial Business Response /* (1000, 6, 2015/06/30) */
According to our records, an order was not placed under your accountIf you did not receive a confirmation email, then the order did not go throughHowever, there was pending charge on the card you used for the purchase, but the charge was
automatically voidedThe charged should have been removed by now
The items in your cart are only reserved once your purchase is completed in the checkoutIf an item is very popular, it might be available when you place it in your shopping cart, but sold out once you reach the checkout
If you have any additional questions or concerns, please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This could have been handled better if:
They had shared the above information with me in the email responses they sent prior to me opening a complaint
Their FAQs on their site explained the process when gifts cards are sold during the payment processWhat is a buyer supposed to do?
Additionally, I have a few questions/comments
Why did I have to file a complaint in order to get them to explain their process?
Relying on email communication without offering a phone number for *** service is not the action of a professional companyHaving to wait a full day between each questions & response caused me to lose the deal at Home DepotA phone call could have resolved this in one day
Why not lock in the chosen gift cards for minutes to allow a buyer some time to enter their credit card info? It certainly would be a better *** experience
I'd appreciate hearing their response to the above
Thank you
Final Business Response /* (4000, 10, 2015/07/14) */
In order to provide a better *** experience for our customers, we've moved our *** center to the webWe have a queue system, the *** tickets are answered in order we receive them
Our gift cards are offered on a first-come, first-served basis so that everybody has an equal chance to get the gift card that they want and no gift card is "reserved" until it is actually paid forWe're sorry for any confusion that you experienced
If you have any additional questions or concerns, please don't hesitate to contact us at ***@cardpool.com
Final Consumer Response /* (4200, 12, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish there was an option for thoroughly disgusted with a companyI've been trying to get a human to respond but continue to get "canned" responses that really don't answer my questions or concernsI want this to be over but if I choose "Yes" that I accept this business' proposed resolution, it means the Revdex.com will assume that I am completely satisfied with the way the company handled my complaint and the case will be marked "resolved"
I don't agree with anything they have done except to refund my moneyTheir ordering process is flawedI asked questions about why they did some things and why their FAQs don't address situations like mineTheir response was to send the same "canned" response that says first-come, first-servedThey still have not answered what should a person do when some of their selected gift cards are sold out from under their noses while they are in the process of entering credit card infoHow is this professional? Shouldn't they somewhere address what to do when this happens? Like in their FAQs??? It happened in less than secondsThen when I tried to contact *** service, I was left hangingI searched online and found two *** service numbersI called each one and got a voice message that said to leave my messageI didNo one ever called backI also submitted an email to their website and had to wait to the next day to get a generic response that said, we have your message and will get back to youHA! I have asked for a person to actually call me from Cardpool so we can discuss thisNO ONE HAS EVER CALLED and it's been over a month since this started
If I select "NO" for accepting the business' proposed resolution, then it goes back to themAnyone want to guess what they will do next? My guess is to respond with another canned response
But that's what I'm going to do againI do not want their Revdex.com review to indicate that all issues have been resolvedTHIS ONE HAS NOTI still have unanswered questions and would still like to actually speak to one of their owners, not a rep who handles the card purchases and sales
We do apologize for this delayAlthough our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than and some additional processing time will applyOur records indicate that payment has been sent on 01/13/
If you have further questions or concerns, please email us at ***@cardpool.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThey do need to improve customer service response times, especially when dealing with large sums of money, however it was resolved to my satisfaction
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/21) */
We apologize for the inconvenience this has causedWe've gone ahead and unsubscribed you from our mailing list and no further action will be requiredPer your request, we have also removed your account from our system
If you have any other
questions or concerns, please feel welcome to contact us at ***@cardpool.com anytime
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***I am rejecting this response because:
I appreciate the apology and gladly accept the refund, but I have not received any email from you dated 7-11-as you statedI have waited a few days hoping it would come, but still have received no emails from your support staff or refunds to my accountPlease make sure you have the email as ***You may also send the refund details through the Revdex.com complaint department so that I definitely receive themThank you for taking care of this issue. Sincerely,*** ***
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records your Amazon payment has been resent to your email on 07/26/You should have also received a payment
notification email from us
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Saks Fifth Avenue gift cardYou should have received an email from us on 01/23/containing details about a refund for your order
If you have any
questions or concerns please feel free to contact us at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/06/11) */
This *** created her transaction on 5/14/and mailed it in using USPSWe received her card on 5/22/and processed her transaction the same day, which met all of our agreements to the ***All of our checks are issued from Wells
Fargo in North Carolina and the *** resides in CaliforniaFor that reason, it will take some time to get to the *** especially if it has been misrouted which happens frequently
Per our policy which was explained to the *** on 5/29/by our *** *** team member we must wait a full weeks to ensure the check arriveMany time our ***'s receive their checks by then and it appears as though this *** also hasAccording to our records the *** cashed her check as of 6/1/We also issued the *** a $gift card solely, for inconvienanceWe apologize for the delay and if you have any additional concerns please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received my check after month, not business day like the website statesThere is no # to contact *** serviceI was only paid after multiple emails & I threatened to place a complaint with Revdex.comThe $card they sent me was a zero balanceI am very unhappy with their *** service, and speedThe website states business day to process checks, then after you send them the gift card, they say weeks
Final Business Response /* (4000, 9, 2015/06/26) */
The *** created a transaction on 5/an due to shipping time we did not receive the mail until 5/22/Her transaction was processed that same day and a check was issued immediatelyAll of our checks are issued by Wells Fargo in North Carolina, since this *** is in California it took several business days in shipping timeAccording to our records a check was issued on 5/within our promised timeframeThe check was received by the *** and cashed on 6/1/
All of our *** *** is performed via emailWe have strict turn around times promised to the *** of a response within business dayPlease see attached of the communication between our *** team and the *** and also please note the time of the responses as they are within the guaranteed timeframeOn 5/23/15, the *** was made aware of the check being issued and shipped in addition to an estimated transit time which the check did arrive according to that
We fulfilled all timelines as promised to the *** in addition to updating the *** throughout the entire processThe *** has been paid for the cards and was also given a complimentary gift card of $for the inconvienanceif you have any additional questions or concerns, please feel free to contact us at ***@cardpool.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)It is your job to do investigation and responsible for your customers.Thanks,
Complaint: ***I am rejecting this response because: It is up to the business to notify the consumer of rejectionIf this is indeed the reason, then the new complaint is the lack of communication to the consumer of such action and what's the cause for reaching fraud thresholdCardpool has yet to charge my credit card for any amounts, indicating that there has been zero fraudulent activitiesIt has taken OVER months to hear the response from Cardpool that my account status has been revoked, after multiple emails and finally a complaint to Revdex.com to have this information come to lightUntil then, the only response from Cardpool has been order cancellations for unknown reasons, along with generic emails saying possible reasons could be due to inaccurate amounts on the gift cards.Sincerely,*** ***
The customer's order has surpassed our 100-day Purchase GuaranteeAccording to the Terms of Use available at www.cardpool***/tos we are unable to accept
any returns after days from the time of purchaseHowever, if the customer can provide evidence that the gift card was
fraudulently redeemed then we will do
right and issue the customer a refund
If you have any further questions or concerns please feel free to email us at support@cardpool***