Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer's credit card has not been charged for the orderWe do not store credit card information for your security, and we have a dedicated fraud department to preventing identity fraud and other
types of internet crimeThere are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www.***Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at ***.com
Initial Business Response /* (1000, 5, 2015/07/10) */
We have a queue system, our *** email are answered in order we receive them, the *** send multiple emails, thus moving their request down to the bottom of our queueWe contacted the *** on June 24th informing them a refund has
been issued and their orders have been cancelledWe followed through with this order and we now consider this to be closedIf there is anything else we can assist you with, please contact our *** team at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/12/07) */
We apologize for the inconvenience this has causedWe've checked our records and it indicated that the first check for transaction #XXXXXXXX has already been cashed or deposited on 8/24/The second check for transaction #XXXXXXXX has
already been cashed or deposited on 10/27/We have also attached copies of the checks for your reference
If you have any questions feel free to contact ***@cardpool.com
*Note to Revdex.com: Please do not post attached images as it contains sensitive *** information
We apologize for the inconvenience this has causedAccording to the terms of service on our website (***), we cannot issue payment for gift cards that have been used or lost value after they have been sold and may cancel the outstanding payment for the gift card or charge
the credit card that you submitted in order to recover the amount that was paid for the gift card
Due to the issues, we are unable to accept your transaction and have returned ownership gift card to you
If you have any questions feel free to contact us at ***
We apologize for the inconvenience this has causedWe had issues with customers using Cardpool gift cards which is now been resolvedIn particular to this customer's order they used solely Cardpool gift cards for their purchase and a credit card was provided for serve as a backup for the orderAccording to our records, both of the customers orders were cancelled and their credit card was not chargedTheir Cardpool gift cards also retain its full balanceWe have also issued the customer a complimentary Cardpool gift for their inconvenienceIf you have further questions or concerns, please email us at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/08/05) */
This ***'s account has been closed by our risk department, so were not able to accept these ordersFull refunds were issued promptly and will be reflected in the ***'s statement within a few business days
Per our policy, our
*** *** team prioritizes only those requests from customers whose accounts remain in good standing
If there are any further concerns, please feel free to write us
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company continues to FRAUDULENTLY represent the facts
My account was active at the time of purchase and remain active to this dayTo confirm same, I have uploaded a screen shot image of my Cardpool Account, obtained using FastStone Capture (screen shot image capturing software)
***
...captured on 2015-AUGUST-at 12:19:PM CDT and uploaded to www.tinypic.com at approximately 12:PM CDT
As previously stated in my complaint, Cardpool sent $off codes, I used codes to pay for Walmart Gift Cards, MasterCard confirms payment days earlier, Cardpool fails to send Gift Cards
July at 8:PM CDT, received email from Cardpool stating I earned a $Rewards Code for referring a friend to Cardpool
July at 4:AM CDT, completed an online order using Rewards Code to pay for $(face value) Walmart Gift Card where Cardpool's sale price was 3% off face valuePrior to applying Rewards Code, subtotal was $- and after applying Rewards Code total was $USD
CARDPOOL INCof SAN FRANCISCO CALIFORNIA was PAID and DID NOT honor the transactionTo suggest they were "not able to accept my orders" because my account has been closed by their risk department only serves to further perpetuate FRAUDTo this date my account remains open as confirmed by the screen shot image noted above - where the image also shows an abbreviation of the Revdex.com website (https://gold...510/c/zXXXXX is fully visible) to which this response is being submitted by me on August 6th at 12:PM CDT
CARDPOOL INCof SAN FRANCISCO CALIFORNIA has committed FRAUD and MUST BE HELD ACCOUNTABLEI DEMAND RECEIPT OF THE GIFT CARD(s) PAID FOR USING THE $CODE(s) PROVIDED TO ME BY CARDPOOL INCof SAN FRANCISCO CALIFORNIA (as noted in my original complaint submitted to the Revdex.com of San Francisco)
Final Business Response /* (4000, 11, 2015/08/24) */
This and other accounts have been closed for not complying with the guidelines of the referral programIn our terms it states " The Referred *** was not previously registered with the Service under any email address or alias;"
We apologize about the inconvienance but we cannot honor those purchases that are made without meeting the qualifications of the programPlease feel free to read more at http://refer.cardpool.com/terms-and-conditions/XXXXXXXXXe29cceXXXXXXXXX#resIf you have any additional questions or concerns, please feel free to reach us if you have any additional questions at ***@cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Chili’s gift cardYou should have received an email from us on 09/13/containing details about a refund for your order
If you have any questions or
concerns please feel free to contact us at ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/09/02) */
We recently tried contacting you on 8/and 8/regarding your recent gift card code orderWe have not received a response to our email or voicemail, so we have cancelled the order to not delay the process for you any longer
If you would
like to try your order again or if you have any questions or concerns please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By the time you call to "confirm" the order the Target item I intended to use the cards on was long sold outYour FAQ states that "typically" the gift cards are emailed within business dayYou didn't even respond to my order until ~days after I ordered, and then only to tell me my order was rejected by your "risk assessment" teamIt wasn't until after I submitted this Revdex.com claim that you, I suppose, changed your mind that I was worthy of your businessThat was three days AFTER you rejected my order by your review team, a total of days after the order was placed
Complaint: ***I am rejecting this response because:
Since the gift card was not received on time as the seller published on there website, I don't need it anymore
I have never notified about the cancellation and refund policy of the gift card in the purchasing process.
The T&C on the seller's website doesn't state the refund and cancellation policy.
But after the purchase and the late delivery, the seller enforcing the no cancellation and refund policy, which was not published in any form.
Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would suggest you make it possible for customers to contact your customer service department by phone Your current customer service is not satisfactory and I will use a different company in the future. Sincerely, *** ***
Because the customer had to completed the verification process, it delayed their orderThe order was placed on 02/12/and the following day on 02/13/their gift card code was sent to their emailIf you have any additional questions or concerns, please feel free to contact us at ***
@cardpool.com
Initial Business Response /* (1000, 8, 2015/07/21) */
According to our records you order was flagged an International orderWe are not able to accept International orders at this timeUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk
assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customersIf you have any further questions please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit card was CHARGED/POSTED not pending the same day order was placedIf the order was "flagged" an International order and you "are not able to accept International orders at this time" the credit card should have never been chargedFYI: Puerto Rico is a U.Sterritory! I find your business practices deceiving, irresponsible and bordering on fraudulent
While the credit was issued it was not issued in the timely manner (same day) as it was charged
We've recently discovered that the customer's account has hit a high risk fraud rate threshold with CardpoolIt is our policy that once this threshold is hit in a short period time, that we can no longer accept gift cards from you, and your Bulk Status has been revoked on 01/23/
According to our terms of service, Section 1:
DTermination
"Cardpool may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability for any reason, including if in Cardpool's sole determination you violate any provision of this Agreement, or for no reasonUpon termination for any reason or no reason, you continue to be bound by this Agreement."
If you have any additional questions or concerns, please feel free to contact us at ***@cardpool.com
The customer created the transaction on 12/23/The gift card arrived at our processing center on 01/20/On the same day we emailed the customer to verify their address because the address on file was invalidWe have have tried to contact the customer on numerous occasion on 01/20, 2/17,
3/10, 3/24, and 3/to correct their addressWe would return the cards back to the customer unfortunate the address we have on file is invalidIf you have any additional questions or concerns, please feel free to contact us at ***@cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the *** gift cardYou should have received an email from us on 03/09/containing details about a refund for your order
If you have any questions or
concerns please feel free to contact us at ***
Hello,Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Dunkin Donuts gift cardOur records confirm that your refund was issued on
05/18/to your MasterCard credit card ending in *** in the amount of
$As mentioned in your refund email, it will take a few business days to appear on your credit card statementThe exact timeframe depends
on your bank or credit card company’s processes. If you do not receive your refund after business days, please email us at ***
Complaint: ***I am rejecting this response because:
While that may be your standard policy, it is also your policy (stated on your website) that you guarantee the amounts of the gift cards and that the electronic gift cards work online as well as in storeof the cards you sold me were store credit (according to home depot) and did not work online (as promised on your website)I already purchased the item which was the reason I needed the electronic gift cardsof the cards have been refunded to me (over a weeks later)I do not need the 3rd cardI am requesting a full refund of the 3rd card as you broke your promise clearly stated on your website
Sincerely,*** ***
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/08/If you have any
questions feel free to contact us at ***@cardpool.com
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 07/13/If you have any
questions feel free to contact us at ***
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer's credit card has not been charged for the orderWe do not store credit card information for your security, and we have a dedicated fraud department to preventing identity fraud and other
types of internet crimeThere are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www.***Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at ***.com
Initial Business Response /* (1000, 5, 2015/07/10) */
We have a queue system, our *** email are answered in order we receive them, the *** send multiple emails, thus moving their request down to the bottom of our queueWe contacted the *** on June 24th informing them a refund has
been issued and their orders have been cancelledWe followed through with this order and we now consider this to be closedIf there is anything else we can assist you with, please contact our *** team at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/12/07) */
We apologize for the inconvenience this has causedWe've checked our records and it indicated that the first check for transaction #XXXXXXXX has already been cashed or deposited on 8/24/The second check for transaction #XXXXXXXX has
already been cashed or deposited on 10/27/We have also attached copies of the checks for your reference
If you have any questions feel free to contact ***@cardpool.com
*Note to Revdex.com: Please do not post attached images as it contains sensitive *** information
We apologize for the inconvenience this has causedAccording to the terms of service on our website (***), we cannot issue payment for gift cards that have been used or lost value after they have been sold and may cancel the outstanding payment for the gift card or charge
the credit card that you submitted in order to recover the amount that was paid for the gift card
Due to the issues, we are unable to accept your transaction and have returned ownership gift card to you
If you have any questions feel free to contact us at ***
We apologize for the inconvenience this has causedWe had issues with customers using Cardpool gift cards which is now been resolvedIn particular to this customer's order they used solely Cardpool gift cards for their purchase and a credit card was provided for serve as a backup for the orderAccording to our records, both of the customers orders were cancelled and their credit card was not chargedTheir Cardpool gift cards also retain its full balanceWe have also issued the customer a complimentary Cardpool gift for their inconvenienceIf you have further questions or concerns, please email us at ***@cardpool.com
Initial Business Response /* (1000, 5, 2015/08/05) */
This ***'s account has been closed by our risk department, so were not able to accept these ordersFull refunds were issued promptly and will be reflected in the ***'s statement within a few business days
Per our policy, our
*** *** team prioritizes only those requests from customers whose accounts remain in good standing
If there are any further concerns, please feel free to write us
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company continues to FRAUDULENTLY represent the facts
My account was active at the time of purchase and remain active to this dayTo confirm same, I have uploaded a screen shot image of my Cardpool Account, obtained using FastStone Capture (screen shot image capturing software)
***
...captured on 2015-AUGUST-at 12:19:PM CDT and uploaded to www.tinypic.com at approximately 12:PM CDT
As previously stated in my complaint, Cardpool sent $off codes, I used codes to pay for Walmart Gift Cards, MasterCard confirms payment days earlier, Cardpool fails to send Gift Cards
July at 8:PM CDT, received email from Cardpool stating I earned a $Rewards Code for referring a friend to Cardpool
July at 4:AM CDT, completed an online order using Rewards Code to pay for $(face value) Walmart Gift Card where Cardpool's sale price was 3% off face valuePrior to applying Rewards Code, subtotal was $- and after applying Rewards Code total was $USD
CARDPOOL INCof SAN FRANCISCO CALIFORNIA was PAID and DID NOT honor the transactionTo suggest they were "not able to accept my orders" because my account has been closed by their risk department only serves to further perpetuate FRAUDTo this date my account remains open as confirmed by the screen shot image noted above - where the image also shows an abbreviation of the Revdex.com website (https://gold...510/c/zXXXXX is fully visible) to which this response is being submitted by me on August 6th at 12:PM CDT
CARDPOOL INCof SAN FRANCISCO CALIFORNIA has committed FRAUD and MUST BE HELD ACCOUNTABLEI DEMAND RECEIPT OF THE GIFT CARD(s) PAID FOR USING THE $CODE(s) PROVIDED TO ME BY CARDPOOL INCof SAN FRANCISCO CALIFORNIA (as noted in my original complaint submitted to the Revdex.com of San Francisco)
Final Business Response /* (4000, 11, 2015/08/24) */
This and other accounts have been closed for not complying with the guidelines of the referral programIn our terms it states " The Referred *** was not previously registered with the Service under any email address or alias;"
We apologize about the inconvienance but we cannot honor those purchases that are made without meeting the qualifications of the programPlease feel free to read more at http://refer.cardpool.com/terms-and-conditions/XXXXXXXXXe29cceXXXXXXXXX#resIf you have any additional questions or concerns, please feel free to reach us if you have any additional questions at ***@cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Chili’s gift cardYou should have received an email from us on 09/13/containing details about a refund for your order
If you have any questions or
concerns please feel free to contact us at ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/09/02) */
We recently tried contacting you on 8/and 8/regarding your recent gift card code orderWe have not received a response to our email or voicemail, so we have cancelled the order to not delay the process for you any longer
If you would
like to try your order again or if you have any questions or concerns please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By the time you call to "confirm" the order the Target item I intended to use the cards on was long sold outYour FAQ states that "typically" the gift cards are emailed within business dayYou didn't even respond to my order until ~days after I ordered, and then only to tell me my order was rejected by your "risk assessment" teamIt wasn't until after I submitted this Revdex.com claim that you, I suppose, changed your mind that I was worthy of your businessThat was three days AFTER you rejected my order by your review team, a total of days after the order was placed
Complaint: ***I am rejecting this response because:
Since the gift card was not received on time as the seller published on there website, I don't need it anymore
I have never notified about the cancellation and refund policy of the gift card in the purchasing process.
The T&C on the seller's website doesn't state the refund and cancellation policy.
But after the purchase and the late delivery, the seller enforcing the no cancellation and refund policy, which was not published in any form.
Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would suggest you make it possible for customers to contact your customer service department by phone Your current customer service is not satisfactory and I will use a different company in the future. Sincerely, *** ***
Because the customer had to completed the verification process, it delayed their orderThe order was placed on 02/12/and the following day on 02/13/their gift card code was sent to their emailIf you have any additional questions or concerns, please feel free to contact us at ***
@cardpool.com
Initial Business Response /* (1000, 8, 2015/07/21) */
According to our records you order was flagged an International orderWe are not able to accept International orders at this timeUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk
assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customersIf you have any further questions please feel free to contact us at ***@cardpool.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit card was CHARGED/POSTED not pending the same day order was placedIf the order was "flagged" an International order and you "are not able to accept International orders at this time" the credit card should have never been chargedFYI: Puerto Rico is a U.Sterritory! I find your business practices deceiving, irresponsible and bordering on fraudulent
While the credit was issued it was not issued in the timely manner (same day) as it was charged
We've recently discovered that the customer's account has hit a high risk fraud rate threshold with CardpoolIt is our policy that once this threshold is hit in a short period time, that we can no longer accept gift cards from you, and your Bulk Status has been revoked on 01/23/
According to our terms of service, Section 1:
DTermination
"Cardpool may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability for any reason, including if in Cardpool's sole determination you violate any provision of this Agreement, or for no reasonUpon termination for any reason or no reason, you continue to be bound by this Agreement."
If you have any additional questions or concerns, please feel free to contact us at ***@cardpool.com
The customer created the transaction on 12/23/The gift card arrived at our processing center on 01/20/On the same day we emailed the customer to verify their address because the address on file was invalidWe have have tried to contact the customer on numerous occasion on 01/20, 2/17,
3/10, 3/24, and 3/to correct their addressWe would return the cards back to the customer unfortunate the address we have on file is invalidIf you have any additional questions or concerns, please feel free to contact us at ***@cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the *** gift cardYou should have received an email from us on 03/09/containing details about a refund for your order
If you have any questions or
concerns please feel free to contact us at ***
Hello,Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Dunkin Donuts gift cardOur records confirm that your refund was issued on
05/18/to your MasterCard credit card ending in *** in the amount of
$As mentioned in your refund email, it will take a few business days to appear on your credit card statementThe exact timeframe depends
on your bank or credit card company’s processes. If you do not receive your refund after business days, please email us at ***
Complaint: ***I am rejecting this response because:
While that may be your standard policy, it is also your policy (stated on your website) that you guarantee the amounts of the gift cards and that the electronic gift cards work online as well as in storeof the cards you sold me were store credit (according to home depot) and did not work online (as promised on your website)I already purchased the item which was the reason I needed the electronic gift cardsof the cards have been refunded to me (over a weeks later)I do not need the 3rd cardI am requesting a full refund of the 3rd card as you broke your promise clearly stated on your website
Sincerely,*** ***
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/08/If you have any
questions feel free to contact us at ***@cardpool.com
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 07/13/If you have any
questions feel free to contact us at ***