Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Christopher & Banks gift card. You should have received an email from us on 03/03/2017 containing details about a refund for your order.
If you have any...
questions or concerns please feel free to contact us at[redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the TGI Friday's gift card. You should have received an email from us on 03/09/2017 containing details about a refund for your order.
If you have any questions...
or concerns please feel free to contact us at [redacted]@cardpool.com.
We apologize for the inconvenience this has caused. We have been in touch with the customer by email regarding these purchases and would like to provide the following updates:
Order #[redacted]
The customer reported they received invalid gift cards, and a full refund was processed on 01/20/2017....
The refund should be reflected on the customer's credit card statement in a few business days.
We contacted the customer, updated the customer, and provided all the necessary information. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com.
Complaint: [redacted]I am rejecting this response because:
They sold to the customer unusable gift cards but they advertised gift cards they sold with the following statement:
Why should I use Cardpool? Cardpool .. carries hassle-free gift cards that have NO FEES and NO EXPIRATION, ......Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: the information was not disclosed prior to accepting the initial offer. There was no indication that this could occur and while I understand they are potential fraud concerns they need to review, it should be done before, not after a card is accepted and sent in. There was literally no change from when the offer was accepted to when it was later rejected; the cards were and still are valid with the proper balance. As previously mentioned, they also had credit card information to protect themselves. I realize my card was not charged but that goes without saying because there was no fraud committed. If there are safeguards in place Cardpool should make sure they are done prior to accepting an offer and/or make sure customers are aware their previously accepted offer could potentially be rejected after a second review.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/30) */
Due to the customers new user status, they must complete a one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace of...
mind they receive from our verification process, which we undertake for the buyer's protection. We take our [redacted]'s' security very seriously and our phone calls are an important part of that process. Because the [redacted] had to completed the verification process, it delayed their order. The order was placed on Dec 15 and the following day on Dec 16 their gift card code was sent to their email. If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
Initial Business Response /* (1000, 5, 2015/12/30) */
Our risk assessment team has determined that we aren't able to accept the order at this time. The [redacted]'s credit card has not been charged for the order. Unfortunately due to the nature of our business, we do not currently disclose the...
parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Due to the new user status, the customer must complete a one time verification process. This is an additional step taken to ensure all of our customer's information is safe and secure. Many of our customers welcome the protection and peace of mind they receive from our verification process, which...
we undertake for the buyer's protection. Because the customer had to completed the verification process, it delayed their order and their gift card was delivered within 1 business day.
Gift cards are delivered via email. While it will typically only take ten minutes for you to receive your eGift card, it can take up to 1 business day if further verification is needed. If you have any additional questions or concerns, please feel free to contact us at [redacted].
According to the terms of Cardpool’s Purchase Guarantee Program, which are available at http://www.cardpool.com/guarantee, we are unfortunately unable to accept returns or exchanges on our electronic gift cards. Since you are already in possession of the card numbers and they still have...
value, we hope you can understand why we have to stick to this policy.
Unfortunately we do not have control of the merchant's gift card limit restrictions. It is up to the merchant’s sole discretion to refuse or accept multiple gift cards used in a given transaction. The gift card balances are at a zero balance and assume the customer was successful in using the gift cards. If you have any other questions or concerns, please feel welcome to contact us again at [redacted]
Initial Business Response /* (1000, 5, 2015/07/14) */
The [redacted] placed an order on 6/27 and the order was cancelled and refunded simultaneously on 6/27 at 2:54pm. Although the refund was issued the same time as the cancellation, it could take up to 7 - 10 business days depending on their bank...
and when they release the funds. We have yet to hear from the [redacted] again so we assume she has received her refund. We contacted them informing the refund has been issued and the order has been cancelled. We followed through with this order and we now consider this to be closed.
We apologize for the inconvenience this may have caused. If there are any additional questions/concerns, please contact us at [redacted]@cardpool.com.
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail. According to our records the check was reissued on 01/26/2017 and the check was paid on 02/06/2017. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, I would like to thank the Revdex.com for their help in resolving this issue. Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:
As I mentioned on the phone, Cardpool on 12/21/16 at 5:05pm acknowledged that it is the Cardpool system that is at fault for the transactions not going through. According to the email I received from "Henry", their system does not recognize that I am using Cardpool gift cards to make my purchases.
Two issues are relevant:
1) I am not using my credit card to make the purchase but gift cards that the company issued
2) Cardpool acknowledged that it is their system that is causing the problem, not my credit card.
Please don't hesitate to contact me if you have any questions.
Thank you so much for bringing this to our attention. We truly apologize about the problems and inconvenience you experienced with this Lowe's gift card. You should have received an email from us on 03/01/2017 containing details about a refund for your order. If you have any further questions...
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 07/20/2017. USPS estimates will take 3-7 business days to reach its destination....
If you have any questions feel free to contact us at [redacted]
We apologize for the inconvenience this has cause. Our risk department determined that this customer's gift card was not acceptable. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. The ownership of the gift cards have already been...
returned to the customer. If you have any additional questions or concerns, please feel free to contact us at [redacted].
Complaint: [redacted]I am rejecting this response because:
Date Sent: 7/31/2017 2:32:03 PMComplaint: [redacted]I am rejecting this response because: I have not received the reissued check that the company claims to have sent. By trying to place the blame with the postal service, this company clearly has no intention of sending me the funds owed to me. It is a scam. Further, there are numerous reviews from other victims of this company that say the same thing: your check was lost in the mail and we resent it. Unsurprisingly, no check was ever received by those victims. Sincerely,[redacted]
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Christopher & Banks gift card. You should have received an email from us on 03/03/2017 containing details about a refund for your order.
If you have any...
questions or concerns please feel free to contact us at[redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the TGI Friday's gift card. You should have received an email from us on 03/09/2017 containing details about a refund for your order.
If you have any questions...
or concerns please feel free to contact us at [redacted]@cardpool.com.
We apologize for the inconvenience this has caused. We have been in touch with the customer by email regarding these purchases and would like to provide the following updates:
Order #[redacted]
The customer reported they received invalid gift cards, and a full refund was processed on 01/20/2017....
The refund should be reflected on the customer's credit card statement in a few business days.
We contacted the customer, updated the customer, and provided all the necessary information. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com.
Complaint: [redacted]I am rejecting this response because:
They sold to the customer unusable gift cards but they advertised gift cards they sold with the following statement:
Why should I use Cardpool? Cardpool .. carries hassle-free gift cards that have NO FEES and NO EXPIRATION, ......Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: the information was not disclosed prior to accepting the initial offer. There was no indication that this could occur and while I understand they are potential fraud concerns they need to review, it should be done before, not after a card is accepted and sent in. There was literally no change from when the offer was accepted to when it was later rejected; the cards were and still are valid with the proper balance. As previously mentioned, they also had credit card information to protect themselves. I realize my card was not charged but that goes without saying because there was no fraud committed. If there are safeguards in place Cardpool should make sure they are done prior to accepting an offer and/or make sure customers are aware their previously accepted offer could potentially be rejected after a second review.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/30) */
Due to the customers new user status, they must complete a one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace of...
mind they receive from our verification process, which we undertake for the buyer's protection. We take our [redacted]'s' security very seriously and our phone calls are an important part of that process. Because the [redacted] had to completed the verification process, it delayed their order. The order was placed on Dec 15 and the following day on Dec 16 their gift card code was sent to their email. If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
Initial Business Response /* (1000, 5, 2015/12/30) */
Our risk assessment team has determined that we aren't able to accept the order at this time. The [redacted]'s credit card has not been charged for the order. Unfortunately due to the nature of our business, we do not currently disclose the...
parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Due to the new user status, the customer must complete a one time verification process. This is an additional step taken to ensure all of our customer's information is safe and secure. Many of our customers welcome the protection and peace of mind they receive from our verification process, which...
we undertake for the buyer's protection. Because the customer had to completed the verification process, it delayed their order and their gift card was delivered within 1 business day.
Gift cards are delivered via email. While it will typically only take ten minutes for you to receive your eGift card, it can take up to 1 business day if further verification is needed. If you have any additional questions or concerns, please feel free to contact us at [redacted].
According to the terms of Cardpool’s Purchase Guarantee Program, which are available at http://www.cardpool.com/guarantee, we are unfortunately unable to accept returns or exchanges on our electronic gift cards. Since you are already in possession of the card numbers and they still have...
value, we hope you can understand why we have to stick to this policy.
Unfortunately we do not have control of the merchant's gift card limit restrictions. It is up to the merchant’s sole discretion to refuse or accept multiple gift cards used in a given transaction. The gift card balances are at a zero balance and assume the customer was successful in using the gift cards. If you have any other questions or concerns, please feel welcome to contact us again at [redacted]
Initial Business Response /* (1000, 5, 2015/07/14) */
The [redacted] placed an order on 6/27 and the order was cancelled and refunded simultaneously on 6/27 at 2:54pm. Although the refund was issued the same time as the cancellation, it could take up to 7 - 10 business days depending on their bank...
and when they release the funds. We have yet to hear from the [redacted] again so we assume she has received her refund. We contacted them informing the refund has been issued and the order has been cancelled. We followed through with this order and we now consider this to be closed.
We apologize for the inconvenience this may have caused. If there are any additional questions/concerns, please contact us at [redacted]@cardpool.com.
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail. According to our records the check was reissued on 01/26/2017 and the check was paid on 02/06/2017. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, I would like to thank the Revdex.com for their help in resolving this issue. Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:
As I mentioned on the phone, Cardpool on 12/21/16 at 5:05pm acknowledged that it is the Cardpool system that is at fault for the transactions not going through. According to the email I received from "Henry", their system does not recognize that I am using Cardpool gift cards to make my purchases.
Two issues are relevant:
1) I am not using my credit card to make the purchase but gift cards that the company issued
2) Cardpool acknowledged that it is their system that is causing the problem, not my credit card.
Please don't hesitate to contact me if you have any questions.
[redacted]Sincerely,[redacted]
Thank you so much for bringing this to our attention. We truly apologize about the problems and inconvenience you experienced with this Lowe's gift card. You should have received an email from us on 03/01/2017 containing details about a refund for your order. If you have any further questions...
or concerns, please email us at [redacted].
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 07/20/2017. USPS estimates will take 3-7 business days to reach its destination....
If you have any questions feel free to contact us at [redacted]
We apologize for the inconvenience this has cause. Our risk department determined that this customer's gift card was not acceptable. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. The ownership of the gift cards have already been...
returned to the customer. If you have any additional questions or concerns, please feel free to contact us at [redacted].
Complaint: [redacted]I am rejecting this response because:
Date Sent: 7/31/2017 2:32:03 PMComplaint: [redacted]I am rejecting this response because: I have not received the reissued check that the company claims to have sent. By trying to place the blame with the postal service, this company clearly has no intention of sending me the funds owed to me. It is a scam. Further, there are numerous reviews from other victims of this company that say the same thing: your check was lost in the mail and we resent it. Unsurprisingly, no check was ever received by those victims. Sincerely,[redacted]
Sincerely,[redacted]
I would like to cancel complaint #[redacted] or have the complaint marked as successfully resolved.
Thank you,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]