We apologize for the continued inconvenience regarding this transaction. It appears like our payment system may have been experiencing a brief technical error. According to our records that your check payments have been sent on 02/08/2017. You should have also received a payment notification...
email from us. We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchase. Please be on the lookout for an email containing the gift code!
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com.
We have contacted the customer on 01/25/2017 concerning their refund. Since the customer meets the 180-Day Purchase Guarantee, we requested they mail the cards back in and we can issue a refund.
Initial Business Response /* (1000, 5, 2015/08/26) */
We have been in touch with the [redacted] by email regarding these purchases and would like to provide the following updates:
Order #XXXXXXXX:
The [redacted] reported that a $200 gift card ending in [redacted] was defective, and a full refund was...
processed on 8/26/15. The refund should be reflected on the [redacted]'s credit card statement within a few business days.
Our [redacted] team was experiencing a backlog of requests at the time of this [redacted]'s inquiry, and we apologize for the delay that he encountered.
If there are any further questions or concerns, please feel free to write us.
Initial Business Response /* (1000, 5, 2015/12/09) */
According to our system the [redacted] electronically sent us a Best Buy gift card code to be sold for cash. Upon processing the transaction, we detected a zero balance on the gift card code. After further investigation with Best Buy it appears...
the gift card was used on May 19 for its full value at Victoria's Secret store #XXXXX located in Las Vegas, NV. The [redacted] sent us an electronic Victoria's Secret gift card code which can only be only used online and not a physical gift card which can be used both online and in-store. During the entire transaction process we were never in possession of the physical Victoria's Secret gift card. If you have any further questions please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (3000, 11, 2016/01/04) */
The business' is completely false, and hasn't resolved the complaint.
Not only have I never physically been to Las Vegas, I wasn't even issued the $50 GC from Best Buy until I made a purchase from them on November 4th, 2015.
Furthermore, the gift card that Cardpool claims has a "zero balance", actually has a current balance of $2.39. I've included two screenshots for proof.
It's obvious this site is a scam, but since I'm being forced to offer a middle ground solution, I demand that I receive a $35 check. This'll cover part of what I lost.
Thank you,
[redacted]
Sent from my iPhone
Final Business Response /* (4000, 15, 2016/01/19) */
We apologize for the inconvenience this has caused. We have gone ahead and issued payment for their Best Buy gift card transaction. They should expect to receive their check in the mail within 3-7 business days and as a token of our apology, we'd like to offer the [redacted] a Cardpool gift card, which they can apply to their next order. Please be on the look out for the email containing that code. We have launched a full investigation to determine what happened to their gift card. If you have any questions feel free to contact us at [redacted]@cardpool.com
We apologize for the continued inconvenience regarding this transaction. It appears like our payment system may have been experiencing a brief technical error. According to our records that your check payments have been sent on 02/23/2017. You should have also received a payment notification email...
from us.
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Delta Airlines gift card. You should have received an email from us on 02/02/2018 containing details about a refund for your order.
If you have any questions...
or concerns please feel free to contact us at [redacted]
Complaint: [redacted]I am rejecting this response because:
they were never able to give a photocopy of the check issued or agreed to send it by fed ex at my expense at my cost.
they had promised payment in a day or two but finally took almost 2 weeks
they should have a clear honest mechanism of sending checks via a trackable service like certified tracking mail or ups or fed ex and provide that details to the customer within 2 days as promised . They can charge extra for that and inform the customer . I will never again use them or ever tell anyone I know to,use them till honesty and clear deliverables which can be tracked by the customer are implemented
According to our records an Amazon payment was sent on 08/16/2017. Marketplace transactions typically receive payment 10 business days after the the card was sold which was on 08/02/2017. If you have any additional questions or concerns, please feel free to contact us at support [redacted].
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Walmart gift cards. You should have received an email from us on 02/02/2017 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted]@cardpool.com.
We apologize for the inconvenience this has cause. Our risk department determined that this customer's gift card was not acceptable. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. The ownership of the gift cards have already...
been returned to the customer using Certified Mail. If you have any additional questions or concerns, please feel free to contact us at support [redacted].
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Chipotle. You should have received an email from us on 01/27/2017 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted]@cardpool.com.
We apologize for the inconvenience this has cause. We have gone ahead and stopped payment on the check and reissued a new check on 01/27/2017. They should expect to receive their check in the mail within 3-7 business days.If you have any questions feel free to contact us at [redacted]@cardpool.com
Final Consumer Response /* (2000, 6, 2015/06/19) */
I HAVE HAD CONTACT WITH THE MERCHANT AND MY CASE IS RESOLVED, I HAVE MY CARDS BACK THAT THEY RETURNED TO ME. I LOST MY SHIPPING FEES OF OVER 200.00 THAT I INCURRED SHIPPING TO THEM. THE CARDS HAVE BALANCES ON THEM AND I FOLLOWED ALL OF CARDPOOL'S...
REQUIRMENTS. I WOULD LIKE TO FIND OUT WHY THEY ADVERTISE THEY ARE BUYING CARDS AND THEN SEND ME MINE BACK
The customer created the transaction on 02/21/2016 and arrived at our processing facility on 02/24/2016 and a physical payment was sent on the following day. After 3 weeks the customer did not receive their check and we reissued a new check on 03/21/2016. According to our system the check was cashed...
in on 03/28/2016. If you have any questions feel free to contact us at [redacted].com
The customer placed their transactions on 01/08/2018 and their package arrived at your processing facility on 01/26/2018. We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail. Per the request of the customer we mailed back...
their gift cards. Please expect 3-7 business days to receive your gift cards back.
If you have any further questions or concerns, please feel free to contact us anytime at [redacted]
Complaint: [redacted]I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:
Hi,
I have not received anything from that company as of yet. Again, the fact that they keep telling me that it takes 3 weeks for the US Postal Service to deliver mail shows that they have no intention of sending me my check. That "company" is a blatant scam, and looking at all of the other Revdex.com reviews, apparently I'm not its only victim.
We apologize for the inconvenience this has caused. Our web site does not allow multiple/mixed payment options within 1 transaction. The user is reminded of the payment option on 4 occasions before finalizing their transaction. The customer must also check a box to agree with our terms and...
conditions.
We contacted the customer, updated the customer, and provided all the necessary information. If you have any additional questions or concerns, please feel free to contact us at [redacted]
Complaint: [redacted]I am rejecting this response because:
As I mentioned on the phone, Cardpool on 12/21/16 at 5:05pm acknowledged that it is the Cardpool system that is at fault for the transactions not going through. According to the email I received from "Henry", their system does not recognize that I am using Cardpool gift cards to make my purchases.
Two issues are relevant:
1) I am not using my credit card to make the purchase but gift cards that the company issued
2) Cardpool acknowledged that it is their system that is causing the problem, not my credit card.
Please don't hesitate to contact me if you have any questions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/08/26) */
The [redacted] reached out to [redacted] team concerning their transaction on 8/11 and we did not receive the transaction at that time. The transaction reached our processing center on 8/13 and the [redacted] was notified. Due to this [redacted]'s new...
user status he had to complete a one time verification. This is an additional step taken to ensure the safety of our [redacted]'s information which was done on 8/14. The following business day on 8/15 the [redacted] was sent payment. We contacted the [redacted], updated the [redacted], and provided all the necessary information. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
We apologize for the continued inconvenience regarding this transaction. It appears like our payment system may have been experiencing a brief technical error. According to our records that your check payments have been sent on 02/08/2017. You should have also received a payment notification...
email from us. We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchase. Please be on the lookout for an email containing the gift code!
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com.
We have contacted the customer on 01/25/2017 concerning their refund. Since the customer meets the 180-Day Purchase Guarantee, we requested they mail the cards back in and we can issue a refund.
Initial Business Response /* (1000, 5, 2015/08/26) */
We have been in touch with the [redacted] by email regarding these purchases and would like to provide the following updates:
Order #XXXXXXXX:
The [redacted] reported that a $200 gift card ending in [redacted] was defective, and a full refund was...
processed on 8/26/15. The refund should be reflected on the [redacted]'s credit card statement within a few business days.
Our [redacted] team was experiencing a backlog of requests at the time of this [redacted]'s inquiry, and we apologize for the delay that he encountered.
If there are any further questions or concerns, please feel free to write us.
Initial Business Response /* (1000, 5, 2015/12/09) */
According to our system the [redacted] electronically sent us a Best Buy gift card code to be sold for cash. Upon processing the transaction, we detected a zero balance on the gift card code. After further investigation with Best Buy it appears...
the gift card was used on May 19 for its full value at Victoria's Secret store #XXXXX located in Las Vegas, NV. The [redacted] sent us an electronic Victoria's Secret gift card code which can only be only used online and not a physical gift card which can be used both online and in-store. During the entire transaction process we were never in possession of the physical Victoria's Secret gift card. If you have any further questions please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (3000, 11, 2016/01/04) */
The business' is completely false, and hasn't resolved the complaint.
Not only have I never physically been to Las Vegas, I wasn't even issued the $50 GC from Best Buy until I made a purchase from them on November 4th, 2015.
Furthermore, the gift card that Cardpool claims has a "zero balance", actually has a current balance of $2.39. I've included two screenshots for proof.
It's obvious this site is a scam, but since I'm being forced to offer a middle ground solution, I demand that I receive a $35 check. This'll cover part of what I lost.
Thank you,
[redacted]
Sent from my iPhone
Final Business Response /* (4000, 15, 2016/01/19) */
We apologize for the inconvenience this has caused. We have gone ahead and issued payment for their Best Buy gift card transaction. They should expect to receive their check in the mail within 3-7 business days and as a token of our apology, we'd like to offer the [redacted] a Cardpool gift card, which they can apply to their next order. Please be on the look out for the email containing that code. We have launched a full investigation to determine what happened to their gift card. If you have any questions feel free to contact us at [redacted]@cardpool.com
We apologize for the continued inconvenience regarding this transaction. It appears like our payment system may have been experiencing a brief technical error. According to our records that your check payments have been sent on 02/23/2017. You should have also received a payment notification email...
from us.
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Delta Airlines gift card. You should have received an email from us on 02/02/2018 containing details about a refund for your order.
If you have any questions...
or concerns please feel free to contact us at [redacted]
Complaint: [redacted]I am rejecting this response because:
they were never able to give a photocopy of the check issued or agreed to send it by fed ex at my expense at my cost.
they had promised payment in a day or two but finally took almost 2 weeks
they should have a clear honest mechanism of sending checks via a trackable service like certified tracking mail or ups or fed ex and provide that details to the customer within 2 days as promised . They can charge extra for that and inform the customer . I will never again use them or ever tell anyone I know to,use them till honesty and clear deliverables which can be tracked by the customer are implemented
Sincerely,Bhagwan Malkani
According to our records an Amazon payment was sent on 08/16/2017. Marketplace transactions typically receive payment 10 business days after the the card was sold which was on 08/02/2017. If you have any additional questions or concerns, please feel free to contact us at support [redacted].
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Walmart gift cards. You should have received an email from us on 02/02/2017 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted]@cardpool.com.
We apologize for the inconvenience this has cause. Our risk department determined that this customer's gift card was not acceptable. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. The ownership of the gift cards have already...
been returned to the customer using Certified Mail. If you have any additional questions or concerns, please feel free to contact us at support [redacted].
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Chipotle. You should have received an email from us on 01/27/2017 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted]@cardpool.com.
We apologize for the inconvenience this has cause. We have gone ahead and stopped payment on the check and reissued a new check on 01/27/2017. They should expect to receive their check in the mail within 3-7 business days.If you have any questions feel free to contact us at [redacted]@cardpool.com
Final Consumer Response /* (2000, 6, 2015/06/19) */
I HAVE HAD CONTACT WITH THE MERCHANT AND MY CASE IS RESOLVED, I HAVE MY CARDS BACK THAT THEY RETURNED TO ME. I LOST MY SHIPPING FEES OF OVER 200.00 THAT I INCURRED SHIPPING TO THEM. THE CARDS HAVE BALANCES ON THEM AND I FOLLOWED ALL OF CARDPOOL'S...
REQUIRMENTS. I WOULD LIKE TO FIND OUT WHY THEY ADVERTISE THEY ARE BUYING CARDS AND THEN SEND ME MINE BACK
The customer created the transaction on 02/21/2016 and arrived at our processing facility on 02/24/2016 and a physical payment was sent on the following day. After 3 weeks the customer did not receive their check and we reissued a new check on 03/21/2016. According to our system the check was cashed...
in on 03/28/2016. If you have any questions feel free to contact us at [redacted].com
The customer placed their transactions on 01/08/2018 and their package arrived at your processing facility on 01/26/2018. We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail. Per the request of the customer we mailed back...
their gift cards. Please expect 3-7 business days to receive your gift cards back.
If you have any further questions or concerns, please feel free to contact us anytime at [redacted]
Complaint: [redacted]I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:
Hi,
I have not received anything from that company as of yet. Again, the fact that they keep telling me that it takes 3 weeks for the US Postal Service to deliver mail shows that they have no intention of sending me my check. That "company" is a blatant scam, and looking at all of the other Revdex.com reviews, apparently I'm not its only victim.
Thanks, **
Sincerely,[redacted]
Sincerely,[redacted]
We apologize for the inconvenience this has caused. Our web site does not allow multiple/mixed payment options within 1 transaction. The user is reminded of the payment option on 4 occasions before finalizing their transaction. The customer must also check a box to agree with our terms and...
conditions.
We contacted the customer, updated the customer, and provided all the necessary information. If you have any additional questions or concerns, please feel free to contact us at [redacted]
Complaint: [redacted]I am rejecting this response because:
As I mentioned on the phone, Cardpool on 12/21/16 at 5:05pm acknowledged that it is the Cardpool system that is at fault for the transactions not going through. According to the email I received from "Henry", their system does not recognize that I am using Cardpool gift cards to make my purchases.
Two issues are relevant:
1) I am not using my credit card to make the purchase but gift cards that the company issued
2) Cardpool acknowledged that it is their system that is causing the problem, not my credit card.
Please don't hesitate to contact me if you have any questions.
[redacted]
[redacted]Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/08/26) */
The [redacted] reached out to [redacted] team concerning their transaction on 8/11 and we did not receive the transaction at that time. The transaction reached our processing center on 8/13 and the [redacted] was notified. Due to this [redacted]'s new...
user status he had to complete a one time verification. This is an additional step taken to ensure the safety of our [redacted]'s information which was done on 8/14. The following business day on 8/15 the [redacted] was sent payment. We contacted the [redacted], updated the [redacted], and provided all the necessary information. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com