CareCentrix, Inc.

Thank you for forwarding this concern to our attentionPlease be assured that we take all issues very seriously. CareCentrix has been unsuccessful in reaching the consumer following multiple attemptsCareCentrix is prepared to discuss the matter with the consumer and has provided a contact
name and phone number so that the consumer may reach out to CareCentrix at his or her convenience

Complaint: ***
I am rejecting this response because:I have still had no follow up callI can be reached at *** any timeThis is not being followed up until I receive at least one phone call.
Sincerely,
*** ***

Thank you for forwarding this concern to our attentionPlease be assured that we take all issues very seriouslyCareCentrix has reviewed the matter with the consumer and provided a detailed explanation as to the CareCentrix and/or health plan policies and guidelines that support its actions

Complaint: ***
I am rejecting this response because they have not contacted me to solve the problemI contacted *** once again today, they also told me that they will call me with an answer, still waiting
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It is not fully resolved at this time. I
called my insurance company and was put on a 3-way call with CareCentrix. The issues was discussed and I have received and returned the required paperwork they requested for full resolution. The current billing was placed on hold pending their further review. I do admit the second person I spoke with was very helpful and appeared to have the customer as a priority, not like the first person who just kept repeating I owed the money.
I don't know how long you can keep a complaint open and I don't want to cause the Revdex.com any further problems as you have been most helpful. I do appreciate your involvement in this matter. Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Per Independence *** *** *** *** ***
*** Claims Department I am not allowed to discuss this matterThank you for your reply. I wish for CareCentrix to not contact me from this date on and to only contact my insurance providers claims departmentThey would like to speak with *** *** & CareCentrix in reference to there non-compliance activity to properly obtain authorization from physician and insurance to bill for servicesNothing has been authorized for billing since November 2015.
Sincerely,
*** ***

Thank you for forwarding this concern to our attentionPlease be assured that we take all issues very seriously. CareCentrix has been unsuccessful in reaching the consumer following multiple attemptsCareCentrix is prepared to discuss the matter with the consumer and has provided a contact name and phone number so that the consumer may reach out to CareCentrix at his or her convenience

Revdex.com:
***of Care Centrix has assured me that the situation has been resolved and my account is now set at and to contact her if I am still receiving any billing, which is satisfactory to me, I forgot to ask her to make sure the collections dept that had contacted me is aware of this so I hope someone has let them knowThank-you for handling this***
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Thank you for forwarding this concern to our attentionPlease be assured that we take all issues very seriously.CareCentrix believes the issue is now resolved to the consumer’s satisfaction

Thank you for forwarding this concern to our attentionPlease be
assured that we take all issues very seriouslyCareCentrix believes the issue is now resolved to the consumer’s satisfaction.”

From: *** *** ***] Sent: Thursday, August
04, 4:PMTo: ***Subject: Information Regarding Complaint #***I apologize for not being able to respond within the required time and my complaint is closed. I just wanted to let the Revdex.com know their help was GREAT. I heard from the company immediately and the problem has been resolved.Thank you so very much for your service!!*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTechnically it is satisfactory however I must add that CareCentrix put me through a tremendous amount of anguish and hassleI finally received letters from them in the mail telling me that I have a zero balanceThat was after they sent me several past due notices where they threatened me with sending the bill to a collection agencyI resent that because it was completely unnecessary to send such a bill when I owed absolutely nothing to themI honestly hope I never have to deal with CareCentrix again if I can help itI am fed up with themI must add that Carecentrix
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to meHowever, I still think Carcentrix business practices are designed to obtain payments to which they are not entitled For example, their website only accepts payments, not messages Customer service representatives can only accept payments and cannot respond to any other inquiries They do not provide an address to which correspondence can be addressed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The actions I requested have not been completedThe business did contact me and said that the requested letter is on its wayOnce the letter is received, I will consider the matter resolved.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Contact has yet to be made with me so I have no idea how they believe it has been resolvedA representative named either *** or *** called my husband Monday, who told them to call meI did not recognize the number or receive my husband's text in time so I did not answer itShe left a voicemail, which I returned her call, but the recording stated she was at home so I left her a messageShe called me back Tuesday, while I was at a work event and could not answerI returned her call again and have not heard anything backI also just called and left her another message
Sincerely,
*** ***

Complaint: ***
I appreciate that the business is taking my complaint seriously but I am rejecting this response because the complaint has not yet been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
I also received a letter in the mail stating the invoice has been satisfied to reflect a zero balance
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I
received a call from a lady at CareCentrixI cannot remember her nameShe said I owe nothing on my billHowever I asked for this in writingShe said she will send me an e-mail explaining I have no further balance dueI never received the email yetShe also promised she would send me a hard copy letter in writing explaining also that I have no balance dueI have not received that letter yetI do not consider this resolved until I receive a written response explaining that I have no balance due to CareCentrix and that CareCentrix will not pursue collection efforts against me with a collection agency. *** ***