CareCentrix, Inc.

Complaint: [redacted]
I am rejecting this response because: I still have not received the invoice I...

have repeatedly requested, plus I paid to have a certified letter delivered to them.  The letter was received on August 3rd and I received the receipt on August 7.  I received a phone call on August 6 from '[redacted]' who asked me to call her as soon as I got the invoice or if I did not receive it, she also wanted to know.  I left her a voice mail today telling her I have not received one single invoice!
Sincerely,
[redacted]

I am trying to set up home oxygen for a patient with stage IV lung cancer and it has taken me more than 3 days. CareCentrix is one of the most disorganized organizations that I have ever had experience with. I would not recommend this organization to anyone. They have lost faxed information, not called back when requested and promised a product to a patient and not delivered it. Oxygen is considered a medication and needed to sustain life. I would rate this company as an F-. I hope I never have to deal with them every again. [redacted] needs to reconsider using this company for home oxygen.

Thank you for...

forwarding this concern to our attention. Please be assured that we take all issues very seriously.CareCentrix believes the issue is now resolved to the consumer’s satisfaction.

CareCentrix believes the issue is now resolved to the
member’s satisfaction.

Thank you for forwarding this concern to our attention. Please be
assured that we take all issues very seriously.  CareCentrix believes the issue is now...

resolved to the
member’s satisfaction.

I was discharged from the hospital with the plan to begin daily home healthcare on Thursday 11/19/15. When I had not heard from anyone by 1230 the following day I started making calls as it was Friday. I have documented the many calls I made back and forth between my insurance carrier and CareCentrix [redacted] didn't even have a request from CareCentrix on file yet. When the hospital called CareCentrix they said they were working on it and someone would be out today. When I called [redacted] back they transferred me to CareCentrix who would tell them they would take care of it. The minute [redacted] hung up the help ended. CareCentrix said they did not have anyone to send. I am a Insulin Dependent Diabetic with MRSA and needed daily wound care at 3 sites. This happened to me several times. The last time I made the [redacted] Rep stay on the phone with me so she could help me. It is now Monday 11/23/15 and I still have not received any home healthcare. I did receive a call from CareCentrix stating someone would be out today. I never received another call or a visit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for forwarding this concern to our attention.  Please be assured that we take all issues very seriously and will promptly respond directly to the consumer.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
The company has assured me that the credit bureaus have been notified that this was an error on their part and I am to be receiving documentation stating this and the issue has been corrected in their system.
Sincerely,
[redacted]

Thank you for...

forwarding this concern to our attention. Please be assured that we take all issues very seriously. This issue is still being managed for resolution with the consumer.

Complaint: [redacted]
I am rejecting this response because:thanks for the response, but there is no resolution mentioned in your message. 
Sincerely,
[redacted]

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously.
size="3">CareCentrix believes the issue is now resolved to the consumer’s satisfaction.

Complaint: [redacted]
I am rejecting this response because: no one initiated any resolution steps.
Sincerely,
[redacted]

I've had to do business with them for the past year. When I need an invoice for a purchase, multiple associates assure me I will be receiving what I need when in reality nothing happens. They always blame management, saying they can only put a request in while management actually completes the task. Regardless, always an inefficient experience with them and I wish I didn't have to use them. This is not just a one time event, this always happens. No matter how I request the paperwork (email, mail etc) its terrible and I dread having to deal with them.

Complaint: [redacted]
I am rejecting this response because: the issue is still not resolved and I do not want the complaint closed until it is resolved.  I am very frustrated by this company.  I call and leave a specific number to be contacted at and they continue to call my home and leave a message.  My insurance is through my work ---- so it should be evident that I work.    I was home during the holidays and received an automated call from them, which I picked up on the second ring.  The message was so fast and only giving a number to call, not letting me respond to a person and not giving me the option of repeating the number so that I could write it down.  VERY VERY POOR customer service. 
I do appreciate all the assistance of the Revdex.com.  If it wasn't for you, I wouldn't get even the robo-call.  Thank you
Sincerely,
[redacted]

BORDER-BOTTOM: #f0f0f0; TEXT-ALIGN: left; BORDER-LEFT: #f0f0f0; WIDTH: 297pt; BACKGROUND-COLOR: transparent" height="95" width="396">Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously. This issue is still being managed for resolution with the consumer.

Complaint: [redacted]I am rejecting this response because: I had talked to a lady named [redacted] on 5/14 and I asked her to send me a letter in writing that I do not owe $141.60.  She said they would email it to me the next day and as of today I still have not received an email stating that it is paid in full.  With this company, I have had billing tell me I owe nothing and months later get a collection notice.  I do not trust them.  She, specifically, said she would have an email to my address of [redacted] and like I have stated I have not received such a thing.  Sincerely,[redacted]

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously.  CareCentrix believes the issue is now resolved to the consumer’s satisfaction

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously.
This issue is still being managed for resolution with the consumer.

I have used them for a little under three years for connection as disconnection of my 5FU for [redacted]. Their nurses have all been pretty good but their billing procedures have been inconsistent. Often you get invoiced late and never receive statements. I thought that I was current and update and just got turned over to a collection agency for owing $14.85. This is very upsetting as I have paid them many thousands of dollars since my first treatment of [redacted]. I have had 44 cycles of [redacted] that I have paid them to date.