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Address: 77 4th Avenue, North Waltham, Massachusetts, United States, 02451-7559
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Care.com did a background check, suspended my account, but won't let me delete it.
We want to acknowledge that Mr.’s claim that Care.com suspended his account after completinga verification check. We understand that he was unable to delete his account as a result of thesuspension.In reviewing Mr.’s account, it appears that he contacted our Customer Service team via SocialMedia. As a result of this contact, Mr.’s account was closed on 4/16/2020. His account has beendeleted.Care.com takes feedback from our members very seriously and is always striving to provide the bestmembership experience for them. We appreciate the feedback regarding our site and our verificationand screening practices. As such, I have personally submitted this feedback to the appropriatedepartment on their behalf.Lastly, Care.com offers a very thorough Help section designed to offer immediate assistance for accountmanagement, as well as 24-hour email support and call center support M-F. If Mr. requires anyfurther assistance, I would encourage him to reach out to us.
This company is a scam. I used them to hire 2 nannies, both of whom proved to be neglectful or worse. Some very scary things happened and I am very thankful that no permanent damage was done before I caught what was going on. In April 2018, I canceled my membership via telephone and as so many others have stated, I continued to be charged quarterly for 2 years without ever logging in or using a single feature. The common response from the company seems to be that it is in the fine print that all subscriptions renew until canceled, but the problem here is that I DID cancel. They are preying on busy parents who don't have time to catch these things. They say their policy is to not send out an invoice/receipt or any indication that you are still a member because they think it isn't necessary. It is quite clear why! It's their dishonest way of scamming customers out of a service that they know isn't good enough for people to want to remain members of.
I signed up for a one-month membership in June, 2019. I NEVER agreed to an upgraded membership and was not notified that my membership would be automatically renewed and upgraded. I only recently discovered that CCI Care began charging me $19/month last July. They ripped me off for over $200. They make the process of downgrading and ultimately canceling your membership extremely opaque. This company is a major internet scammer.
Want to learn more? *** care.com scams.
Look at all the people complaining about Care.com scams on their own website: https://www.care.com/c/questions/9958/how-do-i-cancel-my-membership/
I am sorry that you did not realize that all of our memberships are subscriptions and will auto-renew. This feature is clearly stated on the purchase and billing pages. When you did the one-month membership, that was an upgrade to the account for a monthly premium subscription. Cancellation options exist for our members through their account settings page.
Great to find a good babysitter, but very difficult to cancel subscription. I've tried several times, the phone number gets cut off. Seems like you just keep charging your exorbitant rate and make it impossible to cancel. I won't be using again, ever!!! Thankfully banks support their members and cancel unwarranted charges. Rip off artists it seems! Based on other reviews, this is their MO. Don't use this site!!!
I am sorry that you did not realize that all of our memberships are subscriptions are will auto-renew. This feature is clearly stated on our purchase page.? Cancellation options exist for our members directly through their account settings page. We did receive your email and your membership has been canceled.
They closed my account and took my money. They would not give me any proof of why they took my money. I paid for a subscription for 6 months for 10.00 per month they closed my account after 3 months and kept my money. I have had an account with them for over 3 years and everytime there is an issue they never call you. Only send you emails and never give any explanation.
I am sorry for any confusion with this. The member was in touch with our call center and it was explained to her why the account was closed. The account was also refunded the last charge completely. The call center representative also sent out an email confirming what was discussed on the call and confirming the refund.
I have been a nanny on Care.com for the past almost 6 years. I have a five star profile and I’ve never had any issues and even have a background check and *** check on my profile that I paid for. In the last two or three days for absolutely no reason Care.com has deleted my entire profile and will not give me a reason or restore my profile even though I have done absolutely nothing wrong. This has put my livelihood on the line this has put my family and my ability to take care of them at risk and it is completely unfair.I have been a nanny on care.com for the past almost 6 years. I have a five star profile and I’ve never had any issues and even have a background check and *** check on my profile that I paid for. In the last two or three days for absolutely no reason care.com has deleted my entire profile and will not give me a reason or restore my profile even though I have done absolutely nothing wrong. This has put my livelihood on the line this is put my family and my ability to take care of them at risk end it is completely unfair.
I would like for my profile to be restored before I get my employment lawyer involved. I work entirely too hard to be a good nanny and a good person for something random or someone random to slander my name and have my job at risk. If this is not resolved in the next two days then I will take action
After reviewing this, I did see that she has already been in touch with us and she has been given all the information we are able to provide.
I paid for a 3 month subscription in July of 2018. I did not enroll in auto pay. We hired a nanny through care.com who turns out had a criminal record. She ended up working for our family for 18 months. And she ended up stealing from us. We had her arrested for petit larceny and then found out that in fact she had a criminal record (so care.com) disclosed wrong information.
Prior to knowing this I went back on Care.come and discovered that they had enrolled me in auto pay since October of 2018. I had paid over $657.07 to them when I had not used the service from October 2018-March 2020. I have called customer service several times and then refuse to call me back. Care.com emails and states all financial matters are handed via email. I have asked for a refund of $505.44. I have calculated that during July 2018 I should have paid $67.39 because I signed up for 3 months during a promo, then I should pay $84.24 for March 2020-May 2020. They feel a refund of $84.24 is sufficient but I did not sign up for auto pay and I did not access their site from October 2018-March 2020 NOR did they ever email me a receipt or option to cancel this service. Terrible Terrible business. Further I asked for the auto pay contract and they could not provide it.
We would like to first apologize for Ms.’s experience with the caregiver she hired onour site. We know that Ms. has already spoken with a representative regarding thisexperience. Her report has been documented by our Safety Team and the appropriate actionhas been taken per our Terms of Use.We also want to acknowledge that Ms. claims to have not understood the Care.comsubscription when she enrolled and feels deceived by her experience with Care.com. When Ms. contacted Care.com, a representative reviewed her request to determine if the mostrecent subscription charge met the eligibility requirements in accordance with the Refund Policy.Ms.’s subscription was eligible for a refund of her most recent charge. This refundwas already processed.Ms. has stated she did not enroll in auto-pay, however, all subscriptions are reneweduntil cancelled. This is not a feature able to be opted into. As provided previously, the renewalfeature was clearly explained at the time when Ms. upgraded to a PremiumSubscription. This feature is also clearly explained along with our refund policy in Section 8 ofCare.com’s Terms of Use, which Ms. agreed to at the time of enrollment on the site.The disclaimer information is located directly above the “upgrade now” button which must beclicked to complete the purchase. We sincerely hope the screenshot below helps to clarify thematter.Additionally, Care.com takes feedback from our members very seriously and is always strivingto provide the best membership experience for them. We appreciate Ms.’s feedbackregarding our subscriptions and billing practices. As such, I have personally submitted herfeedback to the appropriate department on her behalf.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The reason that I am not satisfied with care.com’s response is because I was not aware of the auto renewal option and if Care.com sent a receipt via email or mail, I Would have immediately cancelled the subscription. I was very unaware. Furthermore they charged me $572 for a service that I utilized for 3 months (July 2018-September 2018). Clearly that is a lot of money and frankly is not fair. I feel that care.com has the ability to confirm that I never accessed their website from October 2018 to March 2020. They have given me $84.24 to cancel my membership, which is a membership I never knew I was aware of. So let’s be honest they have been paid a significant amount of money for a service that I never utilized and they have the ability to validate that. It is correct that I have reached out to them several times and have never called me back which in my opinion is also outrageous.
Regards
As mentioned in our previous communication, Care.com is an automatically renewing subscriptionservice and it is ultimately the member’s responsibility to downgrade their subscription or contact us forassistance using the service. We do our best to make sure this process is easy, but we welcome feedbackif Ms. found that was not the case. Furthermore, Ms.’s account has been refundedthe maximum amount allowed by our Terms of Use, which all members agree to upon enrollment.Care.com offers a very thorough Help section designed to offer immediate assistance for accountmanagement, as well as 24 hour email support, and call center and live chat support M-F. I wouldencourage Ms. to reach out to us at any time in the future for clarification or assistance withher account.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This most recent response from care.com is circular. They have not provided any evidence that 1. The signed contact that I agreed to terms and conditions 2. When did I access the account from October 2018-March 2020? I maintain that I did not access the account from October 2018-March 2020 therefore that is $500 that they were paid without services rendered. I had no knowledge that there was an auto enrolled option. If I did I would have cancelled much sooner. I feel that $84 is an unfair settlement when they were paid $84. There has to be a better settlement.
Regards
I was told that I upgraded to a premium account through Care.com but did not upgrade. I was then charged monthly without my knowledge - I did not receive any receipt or updates that my account was being charged. I did not use the account and therefore had no idea the money was being taken. Once we realized we were being billed months later I contacted Care.com to let them know we did not upgrade and they told me they could not credit me for previous billing cycles. This company is a complete scam and takes money without the consumer's knowledge.
We want to acknowledge that the member Ms. claims to have not understood the Care.comsubscription when she enrolled and feels deceived by her experience with Care.com.As was previously explained, it is the responsibility of the member to cancel their subscription wheneverthey see fit. I apologize to Ms. if she was not aware of this, but as was shown in the previousresponse this information was readily available during enrollment.When Ms. contacted Care.com, a representative reviewed her request to determine if the mostrecent subscription charge met the eligibility requirements in accordance with the Refund Policy. Ms.’s subscription was eligible for a refund of the most recent charge. A refund of $78.00 wasprocessed on 12/12/2019. Per our refund policy, Ms. is not eligible for any further refunds. Asprovided in our previous response the renewal feature was clearly explained at the time when Ms. upgraded to a Premium Subscription. This feature is also clearly explained along with ourrefund policy in Section 8 of Care.com’s Terms of Use, which Ms. agreed to at the time ofenrollment on the site.Care.com offers a very thorough Help section designed to offer immediate assistance for accountmanagement, as well as 24-hour email support and call center support M-F. I would encourage Ms. to reach out to us at any time in the future for clarification or assistance with her account.Additionally, Care.com takes feedback from our members very seriously and is always striving to providethe best membership experience for them. I appreciate Ms.’s feedback regarding oursubscriptions and billing practices. As such, I have personally submitted his feedback to the appropriatedepartment on her behalf.
I paid for 3 month service as that was all I needed but then I was charged an additional 3 months at $114. I never signed up for reaccuing payments and was not able to edit or delete my credit card from my profile. I attempted to dispute the charge with my bank but Care.com claimed that I still used the services but this was a day after they processed payment and I hadn't used it at least 2 months before the charges and not at all after. I would like to be refunded for the $114 charge as I did not sign up for reaccuing charges.
We want to acknowledge that the member Ms.’ claims to have not understood the Care.comsubscription when she enrolled and feels deceived by her experience with Care.com.It is the responsibility of the member to cancel their subscription whenever they see fit. I apologize toMs. if she was not aware of this, but this information was readily available during enrollment.In response to Ms.’ complaint, it does not appear that she contacted Care.com to request acancelation or a refund of her recent automatic renewal. We understand that she contacted her bank,but there is not a record of her bank contacting us to dispute the charge.We have reviewed Ms.’ account to determine if the most recent subscription charge met theeligibility requirements in accordance with the Refund Policy. Ms.’ subscription is eligible for arefund of the most recent charge. On 3/30/2020, a Refund in the amount of $114.00 was processed asshe indicated that her request was made within 30 days of the most recent charge and had not used heraccount. Ms. is not eligible to receive any further refunds. As mentioned above, the renewalfeature was clearly explained at the time when Ms. upgraded to a Premium Subscription. Thisfeature is also clearly explained along with our refund policy in Section 8 of Care.com’s Terms of Use,which Ms. agreed to at the time of enrollment on the site.Care.com offers a very thorough Help section designed to offer immediate assistance for accountmanagement, as well as 24-hour email support and call center support M-F. I would encourage Ms. to reach out to us at any time in the future for clarification or assistance with her account.Additionally, Care.com takes feedback from our members very seriously and is always striving to providethe best membership experience for them. I appreciate Ms.’ feedback regarding oursubscriptions and billing practices. As such, I have personally submitted her feedback to the appropriatedepartment on her behalf.
I made an account and applied to a job, they then said I had a new message from that person and it showed a long message but it was blurred out I had to get a premium membership to read it, So I paid for the membership even though I couldn't afford and then I go back to my account and there was no message. Very misleading
I am sorry for any misunderstanding. If there was an actual reply to the application, you would have been able to see the reply and the application. Caregivers are not required to pay to get responses to their applications. Please reach back out for more help with this. We are available via email at [email protected], via social media and through our call center at (877) 227-3115.
Care.com's (***)'s primary contractual agreement is to provide care-matching services between individuals (in my case) and care providers, as stated on the care.com website under Company Overview, "Care.com offers of an array of services that enable families to find, manage and pay for care and provide employment opportunities for caregivers". Also quoted directly from their website, under: "Care.com Terms of Use, Last Updated: May 02, 2019 Description of Services; Limitations; User Responsibilities. 1.1 About Our Services. Care.com offers various Services to help its users find, coordinate, and maintain quality care. The Services we offer include, among others:
We enable individuals seeking care services (such as individual or shared child care, senior care, special needs, pet care, tutoring and housekeeping services) and corporate care providers seeking to hire individual care providers (such as child centers, in-home care agencies, and senior living facilities) (each "Care Seekers") to post jobs on the Site".
ON JANUARY 6, 2020, I posted a TIME SENSITIVE job at care.com because I needed a caregiver to begin WITHIN A VERY SHORT PERIOD OF TIME (because I had planned a surgery for the near future and needed coverage for my 3 children) during my recuperation). That was why I utilized their services. They contracted with me that upon payment, my paid-for post would be accessible to care-givers. "BILLING INFORMATION Plan: Care.com Premium 3 Month Plan. Membership Cost: $62.40. Subscription Feature: Feature Your Job Posts. Feature Your Job Posts Cost: $12.00. (*** MY EMPHASIS) Start Date: January 6, 2020. Renewal Date: Apr 6, 2020".
I contacted them on 1-31-2020, 3 WEEKS AND 4 DAYS AFTER PAYING IN FULL (for the services they advertised and promised in our contract) to inform them that my job HAD NOT BEEN POSTED, as per our contract! I contacted their call center immediately by phone as well as their customer service department REPEATEDLY thereafter by email (even though it was onerous to obtain customer service contact information ( a *** search for contacting customer service online provided me with a site which would connect you to their customer service department FOR A FEE! Unbelievable. I am certain this is a typical business practice of theirs!)
They issued the following replies reply to my email stating: [Care.com case tracking -- do not delete or modify text below]
ref:***. And they responded to REPEATED & CONTINUED complaints with emails assuring me: "We will make sure to pass your experience and suggestions on to our Product Management team for review." In addition, they stated in a separate response email: "As we discussed on the phone, I?ve personally set your Care.com account to automatically downgrade to a Basic Membership at the end of your current billing cycle on Apr 6, 2020, and your credit card will no longer be billed"Best wishes,***Care.com Member Care, Care.com Case Tracking Information (please do not delete):
Case Number: ***" Again, they responded by email assuring me: "We will make sure to pass your experience and suggestions on to our Product Management team for review." In addition, they stated in a separate response email: "As we discussed on the phone, I?ve personally set your Care.com account to automatically downgrade to a Basic Membership at the end of your current billing cycle on Apr 6, 2020, and your credit card will no longer be billed"Best wishes,***Care.com Member Care, Care.com Case Tracking Information (please do not delete):
Case Number: *** Case Thread ID: ref:***). In yet another response to my repeated contact with them, Reply from Care.com ***
***ALSO ON 1/31/2020, I ASKED, by email, FOR A REFUND due to the FACT that they had not FULFILLED OUR CONTRACTUAL AGREEMENT as expected...They DID NOT POST my time-sensitive job description (as promised in our agreement and expected at the time of payment - which had been paid in full) until THIRTY-ONE (31) days after I had PAID! They declined, stating IN AN EMAIL (which I have saved/in my possession): "Unfortunately, we are not able to provide you with a refund. Care.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods". (Periods were not unused by me. They were NOT posted BY THEM! As I informed them on 1-31-2020, 3 WEEKS AND 4 DAYS AFTER PAYING IN FULL). THEIR statement is a response to my desire for a refund for PAID services which THEY DID NOT ACTUALLY PROVIDE as per our contract! On February 28th, 2020 I received an email from, "Best Wishes,***,Care.com Member Care,***" stating: "Please be assured that I will share your feedback regarding the difficulties you experienced in finding care and your opinion on our refund policy with Product Management for review... (the email continued) we would like to find a solution with you. I reviewed your request with my supervisor to assured you the proper assistance.Please be assured that your job post have been published since 02/11/2020". FEBRUARY 11, 2020!!!! I PAID IN FULL (for a time-sensitive job) ON: Start Date: January 6, 2020!!!! THAT IS FIVE (5) WEEKS and 1 DAY after I PAID for MEMBERSHIP! On 2/28/2020, they referred me to their legal department! On 2/29/2020, they replied to ANOTHER complaint I sent them, stating: "I can see that my colleague already set your account to automatically downgrade at the end of your current billing cycle on 04/06/2020, and your credit card will no longer be billed.Best Wishes,***Care.com,***". I also received dismissive and unproductive, unacceptable emails on 3/3/2020 & 3/6/2020. THIS IS NOT WHAT I ASKED FOR! I asked for a REFUND DUE TO A BREACH IN CONTRACT! I DID NOT WANT TO BE DOWN-GRADED AT THE END OF MY BILLING CYCLE! As I indicated at the beginning of this statement/complaint, "Care.com's (***)'s primary contractual agreement is to provide care-matching services between individuals (in my case) and care providers, as stated on the care.com website under Company Overview, "Care.com offers of an array of services that enable families to find, manage and pay for care. "
This is wholly and utterly unacceptable. They admitted no accountability or culpability AND made no effort to make a reasonable resolution, which in my case would be a REFUND/RESTITUTION.
In addition, I'd like to share that my experience IS NOT UNCOMMON; YOU will find, as I have found, COUNTLESS complaints from other care.com consumers. Apparently, lack of adequate, sufficient and REASONABLE responses on the part of care.com, as well as REFUSAL TO EVER PROVIDE RESTITUTION / SUPPLY REFUNDS for inadequate services AND breaches of contract is customary and TYPICAL business practice of care.com.
DESIRED SETTLEMENTS:
I HUMBLY ask that care.com's fraudulent, dishonest and misleading business practices and policies be investigated. I believe that many many people are being taken advantage of and swindled out of their hard-earned money every day and with every membership agreement! Please help me and all of the other unsuspecting, trusting parents who so desperately seek care givers.
In addition, I seek restitution.
Please feel free to reach out as I have many saved correspondences to and from care.com and myself.
Many thanks for your time and consideration.
Respectfully
We want to acknowledge that the member Ms. is dissatisfied with her Care.com subscription andfeels deceived by her experience with Care.com.When Ms. first contacted Care.com with her concern on January 31, 2020, a representativeassured Ms. her job was active and had one application. During a subsequent correspondence, arepresentative explained that posting a job on our site is a feature available to all members seeking careand is not a benefit of a paid Premium membership. Rather, the Premium membership is purchased tomessage with caregivers on our site, either in replying to applications or proactively reaching out. Ms. was able to proactively message many caregivers in her area which is a benefit of the Premiummembership she purchased. We would also like to acknowledge that Ms.’s job was posted in atimely manner on January 4, 2020. The first application was received on January 9, 2020. The accounthistory shows the job post was then edited on February 2, 2020 which may account for a short period oftime that the job was inactive. Every time a job is updated it will go through an approval process whichtypically takes 24-48 hours. We apologize for any confusion regarding this timeline and would like toassure Ms. her job was active on our site and visible in search results to caregivers in her area.In review of Ms. subscription charge, it does not meet the eligibility requirements in accordancewith our Refund Policy. Ms. subscription is not eligible for a refund. Ms. is encouraged toreview our Terms of Use for additional information on our Refund Policy.We would also like to acknowledge Ms.’s frustration in attempting to contact our Call Center forcustomer service. We assure Ms. our phone number is toll-free. We offer 24 hour email support,Live Chat Monday-Friday 8am-6pm EST, and our Call Center is available Monday-Friday 8am-6pm EST.Additionally, Care.com takes feedback from our members very seriously and is always striving to providethe best membership experience for them. I appreciate Ms.’s feedback regarding her experienceon our site. As such, I have personally submitted her feedback to the appropriate department on herbehalf.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
response to my complaint is unacceptable.They owe me money.They did not provide the service contracted.Their posting of my original time-sensitive post was not timely. Much time transpired before they activated my post. I alerted them and received inadequate responses from their customer service department.I have multiple emails of my requests and complaints and their feeble responses AND inaction!I did not get the product I paid for.If you investigate online, there are countless consumers with similar complaints of care.com's unconscionable business practices.They steal your money.They lie. My post was not active when I paid!The care-givers they provide are not screened or authentic.The few responses I did get all advertised criteria that I was looking for but when contacted were not what they said they were.The care-givers listed are misleading, so you contact them (which care.com considers a success) and they are not truthful or accurate. Thus the product is misleading and fraudulent at best.They routinely “responded” by putting me off with computer generated response messages but then did nothing to help/took no action to remedy the situation.I reached out each and every time I was unsatisfied and received no appropriate action.Their refund policy is ridiculous.Shouldn’t the consumer get the product paid for and the necessary customer service?They did not perform the services paid for.I should get my money back.They are misleading, deceitful, untrustworthy, unethical, unconscionable, liars, thieves, deliberately stealing money from consumers who are seeking their services/product.Please accept this as my response to their response.I apologize that I was not able to complete the appropriate response form but I would still like the opportunity to respond to their unacceptable and dismissive response to my complaint.Please feel free to contact me again with any questions and please contact me to confirm receipt of this response to their response to my complaint.I thank you for this opportunity. And for the fact that you are still serving the consumers despite the current crisis!I hope you all are safe and healthy. Be well
We want to acknowledge Ms.’s frustration at both our Refund Policy and her dissatisfaction withcaregivers on our site.All of our members are subjected to internal safety verification checks, however, we stress thatmembers also do their due diligence with thorough background checks, reviews, and in-personinterviews during the hiring process. As our Terms of Use explain, Care.com does not employany of the caregivers who appear on our site, and is not responsible for their conduct.As previously mentioned, Ms.’s Premium subscription was used to message withcaregivers on our site. Ms. is not eligible for a refund of her Premium membership. Inaddition to her Premium membership, Ms. also purchased a subscription add on to“feature your job posts”. As a courtesy to Ms., we have refunded her this add on featurein full. We understand her frustration regarding her job post.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
4.2.2020Revdex.com, Care.com:The following is my response to Care.com’s response to my 2ndcomplaint: UnacceptableTO CARE.COM:It is unfortunate that you have not addressed my concerns, yet again.THIS IS NOT AN ADEQUATE OR ACCEPTABLE RESPONSE. I remain uninterested in your policy of never issuing refunds as it does not apply to this situation.Regarding the partial refund as offered as a resolution:THIS IS NOT WHAT I ASKED FOR. MY CREDIT CARD SHOULD NEVER HAVE BEEN BILLED IN THE FIRST PLACE AS YOU DID NOT FULFILL THE REQUIREMENTS OF OUR ORIGINAL CONTRACT WHICH WAS TO POST MY JOB WHEN I PAID IN FULL! THIS DID NOT OCCUR! I am offering the following reasons:I emailed ***on: Feb. 28th2020 at 2:03pmStating: “I established a contract with you on Jan. 6, 2020. Then I had to send you an email on Jan. 31, 2020 (25 days later) because my job had not been posted.”IN ADDITION,I am quoting from from actual emails I sent to and received from care.com: (pasting directly did not work, but all of this is documented in email history) In an email to me from care.com:“BILLING INFORMATION, Plan: PREMIUM 3 month plan, membership cost: $62.40ALSO, I PAID FOR an UPDATED (i.e. MORE EXPENSIVE) service called “Feature your Job Posts” for the ADDITIONAL amount of $12 per period. “Subscription Feature: Feature your job post”, (AN ADDITIONAL-my words) “Feature your job post: $12.00, Start Date: January 6, 2020”.”An email to me from care.com on 2/28/2020 which stated, “Please be assured that your job post have been published since 02/11/2020…” I responded via email to care.com: “I established a contract with you and PAID IN FULL on Jan. 6th, 2020 (see confirmation email), NOT 2/11/20. The discrepancy between the two dates is 31 (thirty-one) days!”IN ADDITION, in response to care.com’s response to my 2ndcomplaint:I DID NOT HAVE A PARTIALLY UNUSED PERIOD. YOU DID NOT POST MY (TIME-SENSITIVE) JOB UNTIL A SIGNIFICANT AMOUNT OF TIME HAD PASSED SINCE I PAID IN FULL as indicated in the email history quoted above! Once my job was posted, I did attempt to look up and attempt to find appropriate care-givers as is my right as a PAID consumer (despite the late posting of my job). These attempts were thwarted due to the fact that the care-givers listed on the site were not who they indicated in their descriptions; to specify and clarify this, one should note that these care-givers did not provide accurate or truthful information in their BIO, REVIEWS, EXPERIENCE, AVAILABILITY, SAFETY, EDUCATION & SKILLS which should be monitored for the price(s) I paid. All of my efforts to find care-givers were futile since none of the “applicants” were genuine. I DID NOT, at any time, HIRE ANYONE from Care.com!To reiterate my position; this is absolutely unacceptable. YOU DID NOT PROVIDE THE SERVICES CONTRACTED AND PAID FOR. I am seeking a TOTAL refund for ALL payments issued by me to Care.com!This refund may be submitted to my original payment method. If you encounter and difficulties in this refund process, I would be happy to help. Please consider:THIS MATTER IS NOT RESOLVED to my satisfaction. TO THE Revdex.com of MA:This is my response to this 2ndresponse to my original complaint.I am unsatisfied with this response for the reasons documented above. While a PARTIAL refund has been extended to me by care.com (I have not received this refund as of this writing, so I am assuming, in good faith, that it will reveal itself to be true), it is ONLY a PARTIAL resolution and it has taken CONSIDERABLE TIME & EFFORT on my part to reach this point. Also, I respectfully ask for a thorough investigation into the business practices and policies of Care.com in order to prevent situations like these from affecting other unsuspecting and vulnerable potential consumers. I sincerely appreciate the time, consideration and effort the Revdex.com of MA has invested in this matter. Thank you for your continued assistance.*** Regards
I signed up for free trial and cancelled right after. This company has been charging me for 8 months with no receipt or email communication. I can not log on to the site to cancel without updating my profile including giving out my full social security number! No way am I giving that out. I would like someone to contact me so that I can cancel this “membership” which should have never been charged in the first place!
I was able to locate the account of the actual member that this is referring to. They have been in contact with our member care team and the issue was resolved.
The company has a very non-transparent way of billing month after month when services are not being utilized. Company needs to communicate better to their consumers. If they would have communicated with me when I cancelled the cleaning service I used, I would have appreciated it, and probably just downgraded the service instead of canceling. As it stands, I will chalk up the $53.00 X 3 months to my complacency and not use their service in the future.
We are sorry for any misunderstanding. For context, all of our memberships are subscription-based and automatically renew until canceled as stated on our purchase page.? Cancellation options exist for our members through their account settings page. Care.com is a self-service website and we would not have any way of knowing when a member no longer has a need for a caregiver.
In Jan 2019 , we cancelled the care.com premium services. We got email from care.com which we have which mentioned that our premium membership is downgraded and we wont be charged from now on.
Care.com continued to charge us every quater : May 2019, Aug and Nov 2019. We kept telling them to cancel, even raised dispute with credit card who were able to refund us for Nov charges.
Finally, early this year to avoid further charges we had our credit card cancelled.
We have been emailing care.com and they told us they will not do anything and asked us to their legal department.
We want to acknowledge that the member Ms. claims to have cancelled her Care.comsubscription in January of 2019 and was still subsequently charged.In reviewing Ms.’s Care.com account we can confirm her Premium membership was purchased onMay 18, 2019 and was cancelled on January 4, 2020 after a successful dispute of the charge was filed byMs. with her bank. Ms. was charged for a quarterly subscription from May 18, 2019 toNovember 18, 2019. We apologize if there was any misunderstanding, however Ms. was not aPremium member in January of 2019 so there may be some confusion regarding the date ofcancellation. Ms. is encouraged to visit the Billing History section of her Care.com account forclarity on the dates of her subscription as well as all charges incurred.Additionally, Ms.’s subscription is not eligible for a refund. Ms. does not meet the eligibilityrequirements in accordance with the Refund Policy. Ms. used her Premium membership tomessage with caregivers up until August 2019. Our refund policy is clearly explained in Section 8 ofCare.com’s Terms of Use, which Ms. agreed to at the time of enrollment on the site.Care.com takes feedback from our members very seriously and is always striving to provide the bestmembership experience for them. I appreciate Ms.’s feedback regarding her membershipcancellation. As such, I have personally submitted her feedback to the appropriate department on herbehalf.
PARENTS BEWARE: Care.com is where the criminals go. TWICE serious felons were unknowingly allowed into OUR HOME as caregivers. *** exposed them for this in 2019. Do your own background checks, and please consider one of the many alternatives.
Please check out our Safety Center and a message from our Chief Safety Officer to learn more about our Commitment to Safety: https://www.care.com/safety-important-message"
This is by far one of the worst companies I have ever dealt with. I attempted to closeout my account after a month of them REPEATEDLY disapproving of my job posting for senior care. I then decided to close the account but could not remember the password. I then clicked on the link requesting to reset the password. The message stated that I would receive an email from them shortly with instructions on how to update the password. After checking the Junk folder and Inbox for a day, I NEVER received ANYTHING. I searched their site repeatedly for a contact number so that my credit card would NOT be charged AGAIN. Well, it was charged AGAIN for NOTHING. It should NOT be this difficult to (1) close an account, (2) contact a live person for customer service and (3) have services rendered as described. Auto-renewal of credit card charges should be illegal. In my opinion, the reviews listed are very accurate. I would NOT recommend Care.com to anyone. They get one star only because zero stars are not available as an option. BUYER BEWARE!!!
When the members are logged into their accounts, at the bottom of the page is the FAQ link. Clicking into this link gives members options to search for the answer to their question or ask for more help which brings them to all the different ways there are to contact us, including the call center number. As for the email for the password reset, we do see that a 'forgot password' email was sent to this member's email address on his account.
Scam, scam, scam
I signed up and unwittingly have been charged quarterly for two years. No correspondence and no
Receipt after any charges. Please report these people and ask that states require a receipt to be emailed after any credit card charge. I would have caught this if there was an email trail.
For context, all of our memberships are subscription-based and automatically renew until canceled as stated in our terms of use and on our purchase page.? Cancellation options exist for our members through their account settings page.
Similiar to many other reviewers, after requesting to cancel my membership over the phone while talking with a customer service representative, and being informed that my membership would be canceled, I was charged for 6 months without my knowledge for both a premium caregiver and care seeker membership (over $60 a month). When I became aware of this discrepancy I was informed that a refund would not be provided and regardless of what the customer service representative told me on the phone, my membership needed to be canceled on the online platform to have been downgraded. This completely contradicted the information that I was provided on the telephone. After I spoke to the customer service representative and was misinformed that my membership was canceled I did not log on or use the care.com platform. Please, take my review and those below seriously, save yourself the financial and emotional burden, and do not use this company.
There seems to have been a misunderstanding here. This member did have two accounts that were being billed. One of them was refunded completely on the day the member called. The member was not able to provide information for the other account so we had to do some research to locate it. Once we located it, the day after the initial call, we were preparing to process refunds but was not able to refund it because the member had already filed a dispute.
Do not waste your time! I have had a account for years and all of a sudden I get a email talking about I'm removed with no explanation. I call customer service and they say they don't have to tell me why I'm "terminated". Yet they had no problem taking my money when I paid for premium memberships and background checks! Unprofessional as hell and now I'm going to be losing a source of income because that is literally how I find all my families.
As a membership-based online community, Care.com reserves the right, in its sole discretion, to remove a member's Care.com membership for any reason or no reason, with or without notice. Pursuant to the Care.com Privacy Policy and Terms of Use, Care.com is not required to release the specific details as to why an account has been closed. The member was already refunded the recent membership fee and there isn't any indication that a background check was purchased.
This company does not provide what it promises. No response from 5 possible caregivers, last one responded but Message seemed "canned" and mostly unrelated to job position. Tried to Cancel subscription and unable to do so; only Downgrade. Made sure they won't get any more of my money through Credit Card Office. Web site very difficult to maneuver. Customer Service overseas agents difficult to understand and not the brightest star in the heavens. A very poor experience, would not recommend any use this site if looking for a caregiver.
The downgrade link is the transaction that will cancel the subscription. Member did not reach out to us about how to stop the membership only how to upgrade the account. The member was only charged once and was successful at setting the account to downgrade so he will not be charged again.