Care.com

Do not use this site. They are dishonest, not helpful in disputes and they do Not care about the employee members. They cater to the employers. The employer members are dishonest & deceitful.

I was actually hoping to give 0 out of 5 as they deserve no stars at all this company is just money hungry after being with them for 3 years clean background clean driving record they removed my account for no reason at all made my membership payment every month I would advise all to not join this site as they will just take your money and remove your account for no reason whatsoever and you have no right to ask why terrible site.

I cancelled my subscription to care.com on 6/10/2018 and again 11/10/2018. They have continued to take money $39.00 from account every month since. They don’t respond to my inquiries. I don’t know what else to do. Please help!!!

I was with Care.com for years . I had a client not from them for almost 3 years. Haven’t been on the site in a long time didn’t need too was employed. Came back after years had an old email *** email then and had switched to a newer email at ***. I’m 46 *** is just old school now needed to change it. I resigned up with the new email address and I received a message months later that account closed . I called them was told may be the reason and may have been avoiding a review I had on the account like 5 years prior . There was a no show review on the old account but was not the reason I signed up with a new email address. Now I can’t find work cause everyone uses Care being a Nursing asst . I tried to contact and explain no one cared told me nothing they can do. I don’t see why a good caregiver like me is treated that way for no reason. I didn’t even think about it when resigning up about my old account and an old review. Just signed up with my new email address and was told I did that on purpose. What a big assumption over a small thing. Now I’m about to be homeless been out of work for awhile because of Care.coms assumptions. What a cruel place it is!

They have cancelled my acct twice because they neglected to give me adequate information on how to set it up. They did this with no contact other than an email which said “whoops, your accts was cancelled . The explaination wasn’t clear, the instructions to set up a new acct were unclear and even though I called and requested a phone call to speak to a supervisor I have only received emails that did not give me any assistance. I had (9 ) 5 star reviews that they have deleted twice and their answer by email is sorry but you just need to request people to take time to to resubmit. They deleted the acct after telling me to apply to jobs which are now lost to me . Their reason , which took 5 emails and (requests for someone to actually call each time ) was not explained and clear instructions about where and how I should set up an acct were not provided until today. I have never dealt with worse customer service and I only gave 1 star because there was not a 0 choice.

Legal action needs to be taken against this company. They allow people on the site who are questionable at best (no show for interviews, post things like “people need to stop having babies” on social media plus post pictures of the kids they sit for). Highly unprofessional group of people that run the site as well as very few and far between qualified individuals to give care to your children. Absolutely ridiculous what they charge for this junk.

I went to login to my account and got an error message. I emailed customer support and they said my account was permanently disabled. I asked why and they emailed me back, addressing me by a completely different name, and copied someone else's email on the reply. They said my account was disabled due to something on my background check. They clearly had my account mixed up with someone else's as I am a teacher and had to pass a background check in order to be hired. I reached out to customer service via phone call and after two days, was finally told that my account was mixed up with someone else's due to an error on their part, however my own account was still permanently disabled. I asked why it was disabled and they told me that as per their terms and conditions, they did not have to disclose the reason why.

This company stole 900$ from us without our knowledge.

While doing our GST we realised that a company had taken 40$ from our account monthly for the past 2 years. We called our bank and tried to trace the company who was scamming us, however, the bank was unable to come up with an answer as the account was only named "***" with no other information related to it.

Our bank finally suggested that it must have been ***. We consequently lodged a complaint against them and they quickly told us that we were not the first to complain about this "***" shady transaction and that the business culpable was actually Care.com.
We made a quick search and realized Care.com was the babysitting website we had BRIEFLY come across TWO YEARS prior searching for a babysitter to look after our son for ONE DATE NIGHT and which ultimately turned into a 900$ SCAM over a period of two years.

A couple of key points need to be made clear:
- The website was promoting a fee for ONE MONTH, we absolutely never signed up for a monthly subscription since we were only looking for a one time occasion babysitter.
- NO receipt or reminder e-mails were EVER sent to notify the ongoing transactions.
- The name and account number of the company taking our money was untraceable by the bank which resulted in months of search trying to find who was taking our money while Care.com was still silently stealing from our account every months.

Thank you for taking the time to investigate this issue on our behalf. Any legal transaction has to have the consent of both parties and in this case every effort was made to hide/keep information from reaching us. We were struggling students with a young toddler at the time, simply looking to go out for one night, what resulted was a big 900$ dent in our bank account in exchange for zero services provided.

Sincerely

Someone please let us all know when there will be a class action filed against care.com. Like so many others, I had also paid for a one month subscription (which is also stupid because I can post a job for free, and caregivers can reach out to me, but I'm only able to partially view a message or reply when I pay for a subscription). I had used a credit card that I rarely use, and I found out earlier this month that I had been charged $39 every month for over a year and a half. I immediately called to complain and request a refund but it is impossible to even find their phone number on the website - I had to *** their phone number, and when I called, there is no option to speak with someone about questions with billing or subscriptions. When I eventually did get through to an actual person, I told them my concerns, she looked into my account, stated that she can see that my activity on the account (I had logged in 3 times in a year and a half), and that she would forward my refund request to the billing department. A few days later I receive a generic email from an Audrey, saying that they will refund me for the last month's charge of $39 and to reach out if I have any other questions. I replied asking if there was a way to reach her directly because I had further questions and feedback to provide, but she said it wasn't possible. I think it's ridiculous and unethical that this company deceives families and makes their money this way. Poor customer service, and a total SCAM!!!

I have worked a couple of cases through Care.Com and they did a background check the early part of this year and it showed something about a ticket from 5 years ago which was no problem I was still able to work and still apply for jobs with them. However they did another one about a 1 month or so ago and Deactivate my account they stated to me it was because of a traffic ticket on my background. My question is why is a traffic ticket from 5yrs ago that was paid stop me from applying for job through them? My background is clean no felonies no misdemeanors no abuse but to stop someone from seeking employment because of a traffic is a little shady to me. They won't allow you to speak to a supervisor. They come across as being so professional but in all actuality there is nothing professional about locking a person out of their account for no legal reason.

I only wish that I would have checked here first. The company signed me up for a subscription, without me even knowing it. They got my credit card information when I input it to perform a background check on one of the possible sitters that I was considering. Apparently the subscription is somewhere in their fine print . You don't get any receipts/ emails that alert you that they're automatically charging you each time they charge your card . They didn't charge me every months either, because I'd be liable to catch that. Instead they only charged me once every 3 months. I ended up paying over $700 for nothing other than that background check. I never had a babysitter to cross the threshold of my door. They would only refund one of those payments and none of the others. I'm so disgusted with the practices of this business that it makes me sick to my stomach. I don't understand how they can have an A rating here on the Revdex.com.
Somebody please do something about this business.
There are over 250 reviews here and this business has an average rating of 1 star. There are 265 reviews on Complaints board at the following link and the business has an average rating of 1 star there as well: ***7
There are 95 reviews at *** where they report 0 resolved complaints and over 32k in customer losses: ***
There are 952 reviews at *** where they company again received just 1 star average rating: ***
This list of sites and upset customers goes on and on.
This business could make it much more clearer that you're signing up for a subscription. It's apparent that there is a need for this based on all of the reviews here on this site and the others. No action however has been taken to make it clearer that they're charging you. They could also send a statement to your inbox every time that you're charge. Yet, they have not adopted this practice.
I don't get the feeling that you actually care, Care.com. Be better. Do better.
There are no excuses.

If you have any issues from when you were young do not bother. I had a misdemeanor 25 years ago and had my account canceled leaving me with no help for my disabled son.

I was recently surprised to find out that Care.com makes it's money off of people who aren't paying attention to their bank statements. I'm a student and needed care for my two children. I signed up for Care.com and downgraded the membership when I found a nanny--I had a premium membership for two months, one month to find a nanny, and one extra month because I forgot to downgrade the membership--I was pretty sad I had to pay an extra month--but it was my fault.
I logged back in this month (Dec 2019) and posted a job because I needed a few additional days my nanny couldn't cover. Because I'd downgraded my membership, I went about the business of upgrading so that I could communicate with potential applicants. I realized to my absolute surprise & horror that the membership hadn't been downgraded, and I'd been charged for four months. I immediately downgraded the membership--realized it was several pages deep (so designed for people to think they'd finished it and/or get distracted before completing it).
It was after-hours, so I called in on Monday. A woman told me she could offer me a one-month refund since I hadn't used the site this month yet. When I asked to talk with a supervisor, she said she could forward it to billing. Because I'd already paid for Dec, the membership wouldn't downgrade until January. The customer service agent did not warn me not to use the site (even though she knew I'd said I'd planned on using the site--I needed care--and had logged in originally to post a job and upgrade my membership). I messaged a few caregivers on Tuesday. On Wednesday, I received an email denying any refund claim because of those messages. So even though I did not use the site, August, September, October, November, (and told the agent that I needed a caregiver and would use the site in December)--I did not receive a refund.
I guess I assumed I was dealing with a legitimate company that had no interest in tricking me into paying for services not used. I didn't even receive a happy birthday note! I get emails all the time from other companies making sure I interact with their services if I'm paying for them--but after I said the job had been filled--silence from Care.com. They are so conscientious when they are getting money directly from your account!
Their response to this email will probably be that as per their terms of service--there's nothing they can do. They will continue offering nothing because for some reason they can't get a business model that can exist while also offering people fair refunds.
When I finally successfully downgraded, I was offered six months for $5/month. So, I know there are many options they are offering to keep people in the automatic renewal trap.
The automatic renewal can be really convenient for both a company and customer, but I think it's really unethical and shady when there are no accompanying emails reminding the customer of the services they are paying for.
Best!

I used care.com to get clients for dog walking. They recently decided to have a mandatory background check through *** at no charge. However *** can't access my info. I have tried for 2 mos to resolve this with both companies. I checked with social security to make sure my info is correct. I offered to send copies of my drivers license, certified birth certificate, and social security card. I have also offered to send copies of 2 background checks from other companies. Both care.com and *** say they can't accept documents. They also say there is a problem with my social security # even though I have told them the Social Security office said everything is fine. Also neither one can tell me exactly what the problem is. care.com also suggested I get a free credit report to see if I can find the issue. I tried to get a free credit report but since I don't have any loans, mortgage or credit cards under my married name for 22 yrs there isn't a file. There is a partial report under my maiden name when I had credit cards but that info is 23 years + old. I told care.com this. Neither care.com or *** have done anything on their end to help me. I have had to do all the work care.com has refused to accept any documentation from me and closed my account on Fri. 12/6/2019 because the company *** was unable to do my background check. So through no fault of my own, care.com has denied me access to their website/app. They can't tell me what the exact problem is, won't accept any documentation of who I am and refuse to accept background checks from 2 other companies that I have. They will only accept a background check from ***. I feel it's unfair for them to deny me when I'm willing to comply and something happening on their end is the problem. Their rigid policies have caused me to be locked out of my account on their site/app.

I tried to find a part-time nanny in a new city we had moved to. I had heard good things, but should have done more homework. The website is not very user friendly, but also not the worst. It did let me search and I had found a couple potential nannies. They claim such user friendly access to background checks - well it's been 3 weeks now, many back and forth emails wtih customer service, and attempted to reach a supervisor to be told someone would be in touch with me in 48 hours. That time has passed, I still haven't been able to speak to a supervisor, no one can confirm for me the status of my background checks, and the one company they told me to reach out to directly actually told me the background check had been complete and report sent to care.com weeks ago. Terrible customer service. Background check process is key when I'm getting total strangers to watch my kid, but I don't know if I can even trust the care.com process at this point.

Absolutely Terrible business model that is an abuse of subscription service programs. They aren’t in the business of helping people find care, they are in the business of auto renewal fees to fund their business. I got 3 month subscription in 2014 after having a baby. I was unaware the subscription renewed and they have been taking money out of my account for 5 years for a service I haven’t used or logged into since NOVEMBER OF 2014. This means this company has received $2,340 from me for a service they have record of me NOT USING! They gave me back a measley $250ish (12%) of what I paid. There should absolutely be a class action lawsuit for this predatory *** There should be automatic account closures if an account hasn’t been logged in to for a certain period of time. Based on all of these complaints it seems like this business should Re-evaluate their business practices Which they’ll never do because they’d go out of business. Buyer beware.

I requested a one time courtesy refund because I forgot to cancel my auto renewal in time & they came back saying I was not eligible for a refund. I will not be paying a single cent to this company anymore.

I signed up to Care.com on September 17th, 2018 for a 1 month promo under a code of ***. It plainly states it is a "1 Month Promo" I was attempting to find elder care for my 90 year old mother who lived alone a far away state. I did not find any assistance through the site. I canceled my subscription and didn't use the system or service other than to post a positive review of a Cleaning worker I knew from outside of care.com.
My mother passed away in March 2019. I discovered, yesterday, my credit card was still being billed for a monthly fee of $39.00.

It amounts to over $500.00 of charges. My husband pays our bills most months and didn't question the small amount that appeared on that card. I don't use it often. I have never received a notice, statement, invoice, bill, renewal notification, or a payment confirmation from Care. I contacted Care.com and requested a full refund. They refunded $39.00 only and said that is the maximum amount they'll refund under their Terms of Use.
Their practice of unconfirmed and unauthorized billing is documented online on several sites. I am not the first person that reported Care's practice of silent billing. It is unethical at best and fraudulent at worst. Additional complaints are online at ***. I have asked Care's email customer service to escalate the request after 2 refund requests were denied. Obviously, after my mother passed away, I definitely had no need of elder care. Had I been informed of the monthly charge, especially after her death, I'd have certainly researched why my canceled subscription had not been canceled and my card was still being billed. I suspect Care is fully aware that their customers are often unaware of their silent, stealthy charges and purposely fail to inform them for this reason. Buyer Beware is a legal way of doing business but it is not a good way.

Upgraded to premium just so I could message people about nannying jobs (total scam and ridiculous). After upgrading I got a message that I’m eligible for a free background check. Sure. Turns out it’s REQUIRED or else they shut down your account. Now I can’t access my account that I paid money to use. What a joke! Run!

I set up my account with Care.com and thought wow this is going to be great to do what I love which is take care of babies but after getting a membership I applies for ton of jobs and funny thing is all the messages were blurred out and was told one of the 2 parties had to be a paying member which I was but could never see any messages. I asked for a refund on my membership and just keep getting told that my membership is up and they can't do anything about it. So if this company was legit then they would actually let you see messages to get get available jobs. This company is just a scam. Isnt it illegal to charge to get jobs?
Scam scam scam!!!!!!!!