Care.com Reviews (%countItem)
Care.com Rating
Address: 77 4th Avenue, North Waltham, Massachusetts, United States, 02451-7559
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This company is a total sham. You cannot message caregivers until you subscribe. I subscribed for a 3 month period, as we do need childcare for 3 months. I had messages right away applying for the job. The candidates seem to be good so we set up interviews. I had not 1 but 3 no calls/no shows and several messages with no response. We found the service unreliable and I had to go with another private caregiver. I cancelled the job listing and downgraded my service. I no longer wish to use the service though because IF the caregivers do not show up for the initial interview, then care can not be given. The company's response was that according to subsection 8 of their policies you will not be refunded unless you receive no messages within 3 days and contact them within 30 days. I did in fact receive messages from unreliable caregivers and thus find the service to be unusable/untrustworthy. I have contacted care.com within the 30 days and requested a partial refund for the 2 months I do not intend on using and have asked them to cancel my membership. To which both requests were denied. The level of service and lack of care from care.com is appalling and a sham. Would not recommend.
We do encourage all of our members to be courteous and responsive. Members have the option to post a review for any part of their interaction with caregivers on the site. The initial upgrade to any account is non-refundable especially when the member has used the premium benefits. We did offer an alternative but did not hear back from them.
I paid for a 3 month premium subscription that was then extended with out my consent for an additional 12 billings. No invoices mailed to me, or anything and now I can't remove my credit card from the application website.
We would like to apologize for Mr.’s frustration with his *** Care.commembership. We were able to connect with the International customer service managerwho oversees complaints from our *** Site. They will be reaching out directly toMr. regarding his concerns.Additionally, we offer a comprehensive help section to assist our members in managingtheir accounts. If Mr. has any questions or concerns in the meantime, weencourage him to reach out directly to our *** Customer Service team byemailing *** or by using the contact us form which can be foundusing the URL listed below:
This company has policies where they can terminate your membership at anytime for no reason at all! Worst business practices I’ve ever dealt with! I was top 5% of care providers and a care pro with 5 star ratings for my reviews in my area and for no explanation whatsoever my account has been terminated!
Pursuant to the Care.com Privacy Policy and Terms of Use, which all members agree to when enrolling on the site, Care.com is not required to release the specific details as to why an account has been closed. However, below is a list of common reasons why an account may be terminated.
As a membership-based online community, Care.com reserves the right, in its sole discretion, to remove a member's Care.com membership for any reason or no reason, with or without notice. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.
Of I could give no stars I would. Was deleted without being told.
We do send an email letting members know any change in the status of their accounts. It appears that this account may not have had the member's primary email address and our email was not seen when it was sent out.
Just this morning, a day after paying for a background check, I get an email stating they closed my account because I am a business and not an individual. I'm an individual as far as I know. Why wouldn't they have closed my account in 2016 for the same reason when I signed up to do pet care? They wanted me to follow the link to their marketing and ads so I had to pay to advertise the new account I was to set up as a business. I don't have a business much like the other account holders who go to use care.com. If we did, why would we need them? I first joined care.com in 2007 although my account stated 2016...they eventually asked I make a new account to go with their new system so I did and of course lost all my info. I never truly used care.com because of all the issues over the years, but I had noticed my new location had a number of interested persons looking for pet care. I work from home and can provide such kind of care along with my own dogs. I spent quite a bit of time setting up my bio and calendar yesterday once my background check came in all clear. All a waste of time. I am asking for a refund of the background check and I will never go back to care.com after 12 years with an account.
We do have two different types of memberships for caregivers, individual and business. If the profile a member creates indicates that they are actually a business, the account may be closed so they can enroll correctly. The member's concerns about her background check payment have been addressed.
I attempted to update an old account from roughly 7 years ago that I had made but never ended up using. The website would not allow me to update my address, insisting that it wasn't real and therefore I could not use it properly. When I reached out to the support team I received nothing but condescending copy/paste messages, was told to create a new account, that account ALSO couldn't verify my address (kept insisting it was wrong), so I was then told I needed to create an account with the old address and then contact support to have it updated. I created the new account at 8pm, emailed support right away, and instead of updating it they deleted my account at 11pm. When your account is deleted you get a lovely message that includes the following, "Care.com has the right to terminate member accounts for any reason or no reason, with or without notice." For any or NO reason?? Seriously? Garbage website, garbage support team, they'll delete your account for no reason even when you're actively trying to fix the problem they created.
Per our Terms of Use, which all members agree to when enrolling, Care.com is not required to release the specific details as to why an account has been closed.
As a membership-based online community, Care.com reserves the right, in its sole discretion, to remove a member's Care.com membership for any reason or no reason, with or without notice.
As stated in my negative review of this company, they kicked me off their service with no reason provided. I strongly suspect that they took the word of a sitter who did not show up for work and quit via text message and broke a contract that she had so I’m with my family that she had asked for her so she could get an apartment and she could get a car. They claimed that they had not heard from me which is completely false as I emailed them and left messages with customer service. They assessed over $600 in fees just last week that they were supposed to refund. I want my money back and I want it on the record that they lied in their response to the Revdex.com. I have plenty of evidence to support my claim that I emailed them about the problem as soon as it arose.
We apologize for Ms.’s frustration with her membership with Care.com and experience with thesite. Unfortunately, the decision by Care.com to close an account is irreversible. Furthermore, when weterminate an account we are not required to disclose the specific reasons as to why the account wasremoved. Per our Terms of Use, Care.com reserves the right, among other things and in its solediscretion, to terminate a membership for any reason or no reason, with or without notice. I doapologize, but Ms. will not be able to re-enroll on Care.com. If she has any further questions orconcerns, I would encourage her to refer to our Terms of Use. Section 5, which I have included below,provides the exact information pertaining to Ms. concern.5. Termination of RegistrationIn any event, Care.com reserves the right, in its sole discretion, to terminate your access to all or part ofthe Care.com Site, to remove your profile and/or any content posted by or about you from the Site,and/or to terminate your registration in Care.com, for any reason or no reason, with or without notice.If we terminate your registration, we have no obligation to notify you of the reason, if any, for yourtermination.Ms.’s Care.com Membership was upgraded and managed through her *** account. Whenupgrading her account using our App, she agreed to process her subscription billing through her ***account. Purchases made through *** are subject to the *** Terms of Use and cannot bemanaged by Care.com. If she has any questions about a refund, Ms. will need to reach out directlyto *** support for assistance.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
Care.com directly debited my account AFTER cancelling my access. Those funds are to be returned IMMEDIATELY. They were not done via ***. Nothing that this company states is truthful. The next step is via my attorney, so they may want to just refund the charges that they processed knowing that they cancelled my account. This is pure fraud. And blaming it on *** is ridiculous. I received daily confirmations from ***. Again, I want the money returned IMMEDIATELY.
Regards
Again, I would like to apologize to Ms. for her frustration with her membership withCare.com and our Termination Policy. Unfortunately, the decision by Care.com to close anaccount is irreversible. Furthermore, when we terminate an account, we are not required todisclose the specific reasons as to why the account was removed. Per our Terms of Use,Care.com reserves the right, among other things and in its sole discretion, to terminate amembership for any reason or no reason, with or without notice. I do apologize, but Ms.will not be able to re-enroll on Care.com.The transaction details below will show the charge was associated with ***. Ms. willsee these charges on her *** account associated with her *** emailaddress.9/27/2019 *** Subscription: 12-months All Access $159.99 ***Care.com takes feedback from our members on an ongoing basis to continue to improve thesite and our practices to provide the best possible experience. As such, I have personallysubmitted Ms.’s feedback regarding her membership and our policies to the appropriatedepartment on his behalf.
A joke of a business! Impossible to find real help and when my 3 month service was done I called to cancel and the people I spoke with I could not understand and they kept requesting my credit card number to receive a free gift. I repeated myself numerous times that I dont want a free gift I just want to cancel my membership. In the end the lady told me to “get a life” and hung up on me!!!!! Do not sign up with these crooks!
It appears that this member may have called an incorrect number for our call center. We do not ask for card information over the phone and do not offer free gifts. Our toll-free number is (877) 227-3115. A representative of our Member Care Call Center Team can be reached between the hours of 10 am-6pm EST Monday through Friday, and they are glad to address your concerns. We can also be reached 24/7 by email at [email protected] and via social media.
I am the Nanny you want watching your kids or helping your elderly parents. I was a member in excellent standing for 9 years. Top 1% of all Nannies in my area.25+ years experience. Five star rating, excellent long term references. Clean background. CNA, CPR/First Aid trained, Early ed and psychology courses etc. Care.com employee even recently contacted my about a job, (offering below my posted asking rate, nice). Out of no where, my membership was revoked. No reason was given. Sent me a long list of horrific reason they could revoke it, with a caveat, that even though there is a list of horrible things, doesn't mean I did any of them. They have the right to revoke for any reason, or no reason. They send that out to people I've been in contact with. As a Nanny- your reputation is everything. This is devastating. Its damaging my reputation and thus ability to find work. Its cost me two potential jobs. Care.com refuse to tell me why it was revoked, there is no appeal process, no Nanny advocate. You get the same form letter and the same reading of the form letter when you can finally speak to someone.
The only thing I can think of is the last person I had contact with appeared to me to be a shady person. They contacted me, they wanted me to call or texted them. They had one outdated job posting in another city. I told them they needed to post their job. I had no information. I told her "No thanks" I reported her to Care.com because she seemed very shady to me. She contacted me several more times, offered less than minimum wage- Illegal I believe in MA, (but Care does nothing to stop that practice or protect workers.) I told her it was rude and illegal to pay slave labor wages and I was going to report her. I reported her again. Next thing I know I get an email from Care.com stating my membership was revoked. It a terrible process. They have damaged my reputation and ability to find work. I'm still trying to get someone to speak with me about it like a human being, instead of a scripted robot. and resolve it.
Per our Terms of Use, which all members agree to when they enroll, Care.com reserves the right, in its sole discretion, to immediately terminate your access to all or part of the Care.com Site and/or Services, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your account with Care.com, with or without notice for any reason or no reason in its sole discretion, including without limitation if Care.com should determine that you are not eligible to use the Services, have violated any terms stated herein or in any of the Additional Terms, are not suitable for participation as a Registered User, have mis-used or mis-appropriated Site content, including but not limited to use on a "mirrored," competitive, or third-party site. Upon termination, Care.com shall be under no obligation to provide you with a copy of any content posted by or about you on the Site. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.
Terrible. Advertised that I could hire people to help with my move, but Could not find anyone, tried to cancel within 5 days and they would not refund my money. I should have looked on the Revdex.com website before I signed up. Why isn't there any option for 0 stars?
Care.com is a self-service website and we provide a secure site for members to post a job or apply to jobs before sharing any personal information. Unfortunately, there was a misunderstanding about this with this member. Members do have to interview and hire the caregivers themselves. Using the membership does include responding to applicants also.
Their membership claims to offer benefits when you upgrade your membership, but they really do not. You can do the same things with a basic membership. I wanted to downgrade my account because of this, so I looked on their website and there is no contact information for them. I *** and found a number but when you call, there is no option to speak with anyone. Eventually on their website I found an email address to contact and when I contacted the email about a full refund because I was dissatisfied with the service, it says the mailbox is full! There is no way to contact anyone from this company. It's like they know people are going to ask for refunds, and to avoid it, they don't make their contact information available. It's very frustrating!
We want to acknowledge that Ms. claims to have not understood the Care.comsubscription benefits when she enrolled and feels deceived by her experience withCare.com.Care.com offers a free Basic Membership option so that our members can browse thesite and view the profiles of caregivers in their area before making a financialcommitment. We want to make sure that members get a chance to see if there arequalified candidates first.To ensure the safety of our community and to support our efforts in providing a highquality service, those looking for care will need to upgrade to a paid PremiumMembership if they would like to begin the screening process (contacting caregivers toschedule interviews, requesting background checks, or checking references from theirprevious employers) with their potential candidates.We have reviewed Ms.’s request for a refund and have refunded her mostrecent renewal charge as it meets our refund guidelines. It is the responsibility of themember to cancel their subscription whenever they see fit. The renewal feature wasclearly explained at the time when Ms. upgraded to a Premium Subscription.This feature is also clearly explained along with our refund policy in Section 8 ofCare.com’s Terms of Use, which Ms. agreed to at the time of enrollment on thesite.Care.com offers a very thorough Help section designed to offer immediate assistancefor account management, as well as 24 hour email support and call center support M-F.I would encourage Ms. to reach out to us at any time in the future forclarification or assistance with her account. Our team experienced some technicaldifficulties with receiving messages early last week but we can be reached at***.
Horrid experience... Been looking for a Nanny to help with baby and around the house, Signed up with care.com for a 3 month subscription & 3 months of unlimited background checks. set up 3 interviews with potential Nanny's only to have my account canceled by care.com because of a felony on my record from over 12 years ago... really disappointed that a mark on my criminal record over a decade ago means i'm not entitled to hire a reliable trustworthy Nanny for my son... shame on you care.com for your discrimination. they should have been clear and up front about the requirements... obviously I know what's on my criminal record and had they mentioned it at any point in the sign up process I wouldn't have bothered to waste my time or 110$ in membership fees...
This member was refunded when the premium membership was suspended. Per our Terms of Use, which all members agree to when enrolling (section 4.5) , You understand and agree that Care.com may review the information provided by the third-party consumer reporting agency and that Care.com retains the right to terminate your Care.com registration based on the information it receives from these checks, even if such information was subsequently changed or corrected.
In 2018 I signed up for care.com not realizing I was signing up for a subscription. They don’t send you an invoice and charged me multiple times. I only used the service once so I am asking that the charges for this year be removed but they refuse. They don’t allow you to speak with the billing department on the phone. They only communicate via email. I had asked for a refund and call and they said they would call in 3-7 days however I called after 10 days and they said I couldn’t speak with anyone and they would email me. They emailed me after 2 weeks and said they couldn’t help me. I asked them to call me but they refused. I believe this company is a scam to get people to give them money since they don’t send invoices or remind you of payments like a standard company would. I am only requesting a refund for the charges in 2019. Again I’ve asked to speak with them but they refuse and can clearly see I only accessed the site once in 2018 in May. Please help me!
We want to acknowledge that the member Ms. claims to have not understood the Care.comsubscription when she enrolled and feels deceived by her experience with Care.com.As was previously explained, it is the responsibility of the member to cancel their subscription wheneverthey see fit. I apologize to Ms. if she was not aware of this, but as was shown in the previousresponse this information was readily available during enrollment.When Ms. contacted Care.com, a representative reviewed her request to determine if the mostrecent subscription charge met the eligibility requirements in accordance with the Refund Policy. Ms.’s subscription was eligible and refund was issued for the most recent charge. Ms.’saccount has been refunded the maxium amount per our Terms of Use. The renewal feature was clearlyexplained at the time when Ms. upgraded to a Premium Subscription. This feature is also clearlyexplained along with our refund policy in Section 8 of Care.com’s Terms of Use, which Ms.agreed to at the time of enrollment on the site.We also apologize for Ms.’s frustration with attempting to contact our Billing Department. Ourbilling department corresponds via email only and that unfortunately there is no way to connect her tothat particular department, however, Care.com offers a very thorough Help section designed to offerimmediate assistance for account management, as well as 24-hour email support and call center supportM-F. I would encourage Ms. to reach out to us at any time in the future for clarification orassistance with her account.Lastly, Care.com takes feedback from our members very seriously and is always striving to provide thebest membership experience for them. I appreciate Ms.’s feedback regarding our subscriptionsand billing practices. As such, I have personally submitted her feedback to the appropriate departmenton her behalf.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
Every company I have ever purchased anything from provides me an receipt or confirmation for each purchase and CARE.com does not. They intentionally do this to avoid you realizing and cancelling the subscription. They are also the only company I have ever encountered that does not allow you to speak with a representative. I believe they do this to avoid refunding their customers. Their practices are unethical and are fraudulent. I do not accept that they cannot help me in any way on this matter.
Regards
We thank Ms. for her continued feedback and apologize again for herfrustration.As mentioned previously, while we do not send receipts the automatic renewalinformation is displayed at the time of upgrade, in our Terms of use, as well as in thebilling confirmation that is sent upon the initial upgrade. Care.com is an automaticallyrenewing subscription service and it is ultimately the member’s responsibility todowngrade their subscription or contact us for assistance using the service.We will not be able offer any further refunds as Ms.’s account has beenrefunded the maximum amount allowed by our Terms of Use, which all members agreeto upon enrollment.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
Again this business has unethical business practices and every other company sends invoices and payment reminders. Their practices need to change and they can clearly see I have not used the site since June of 2018. This is poor business practices especially for single working parents that can't afford to lose money. There should be a common ground we can reach here.
Regards
I signed up seeking in-home housekeeping once a week. I paid this company over $20 and created a basic profile giving them my name, home address, banking information, profile picture, and all other private information; to include a basic add requesting somebody to come in and clean my house once a week. I was clear that the individual could not have Children because I have pets, and requested somebody over the age of 21 who was a non-smoker, preferred, and that I was looking for somebody reliable on a weekly basis and that was it. Within two hours they canceled and terminated my service, took my money, and gave me absolutely no reason as to why they did this. Completely unacceptable
We want to acknowledge that Ms. is frustrated that she enrolled on Care.com’s site andposted an ad for housekeeping, and upgraded her account to a Premium Membership, only tohave her account removed hours later. We also want to acknowledge that she believes her moneywas taken and that she wanted an explanation for the removal of her account.We understand that Ms. would like an explanation for her account's removal from theCare.com community. After researching this issue, we found that she previously had an accountthat was closed due to the results of her background check.When Ms.’s account was initially suspended on 10.24.2014, S *** sent her,via e-mail, the results of her background check. We then notified you, via email, of our policy:We allow 90 days to resolve the issue. After the 90 days her account would be automaticallyclosed. Unfortunately, the issue was not resolved within the 90 days, and therefore Ms.’saccount was closed on 1.24.2015. This account can-not be re-opened, and unfortunately, we areunable to accept Ms.’s new membership.Should Ms. have any questions regarding the results of her background check, we ask thatshe please contact our background check vendor directly at:***, Care Member code: ***We also want to be sure to confirm to Ms. that her upgrade payment in the amount of$25.20 was refunded to her on 9.21.2019. It may take up to a week for her bank to reflect thisrefunded amount.We apologize for any frustration this policy may cause Ms. and hope that this informationbetter clarifies why she is unable to utilize Care.com currently.
I inadvertently joined care.com for one hour. I tried to cancel and stop
the subscription. However, care .com refuses to refund my money. I don’t want the service, I don’t want to be spammed in my emails and I just want my refund.
We want to acknowledge that Ms. does not want to utilize the Premium membershipthat she purchased on Care.com’s site. We also want to acknowledge that she is upset that shehas been refused a refund of the purchase and that she does not want to receive an excess ofemails from Care.com as well.On 9.16.2019 Ms. upgraded her Care.com account to a monthly subscription alongwith the addition of a background check plan for one month (which allowed her to request anunlimited number of background check reports on caregivers during her Premium Subscriptionlength). At the time of upgrade, Ms. also utilized a discount code for 20% off herPremium Subscription. We want to clarify that Ms. had to both input her credit cardinformation and type in a discount code prior to her upgrade, and this action could not have beendone inadvertently.On the same day as her upgrade took place, Ms. reached out to a caregiver sharing withthe caregiver her job posting and asking if the caregiver was available to assist her. We want toemphasize that without a Premium subscription Ms. would not have been able to send amessage to any caregiver on the site, as reaching out to caregivers who have no applied to theirjob is only a benefit of the Premium Membership.On 9.16.2019 Ms. reached out to our member care team requesting that hersubscription be cancelled as she would not be using the service. A representative did advise herhow to downgrade at the end of her billing cycle on 10.16.2019. At that time Ms. wasexplained that we were not able to refund her account in full as we only refund renewal chargesand her charge was an initial upgrade purchase. This policy is outlined fully in our Terms of Use.As a courtesy, Ms. was refunded the $20 charge for the background check plan that shehad purchased but not used. Ms. further replied requesting her entire purchase berefunded to her as she would not be using the service.While we again want to emphasize that our refund policy and initial upgrade purchase policy isoutlined in our Terms of Use, which all members must agree to upon enrollment, we have madean exception to this policy as a courtesy to Ms. and have refunded the remainingamount of $23.20. We want to be sure to let Ms. know that it may take up to a week forher bank to reflect this refunded amount.Additionally, since Ms. does not intend to utilize the site, we have closed her accountso that none of her information remains on the site. We do hope that this helps and request that ifshe have any further questions that she reaches out to our member care team any time.
I have been in contact with Care.com to cancel my subscription to their Nanny Service. They have managed to start 2 accounts under my credit card, charging me $49.00/month x2 accounts. I have tried to reach out numerous times to cancel. The Customer service keeps referring that I do not have a US account and that their is nothing they can do, other than transfer me to a *** Call center. The 2 numbers they have transferred me to either has a recording or is no longer in service. I have contacted the Revdex.com of ***, they have advised me that they have tried to make contact with Care.com a Parent company of *** and that all communications have been returned to sender, and that they dont think they operate in *** and that I should contact the Parent company to Resolve my cancellation issues. I have made contact with the parent company customer support and they will not give me any help in my cancellation. They never knew the head office number or a supervisor that I could get a hold of.;
We would like to apologize for Mr.’s frustration with her *** Care.com membership. Wewere able to connect with the International customer service manager who oversees complaints fromour *** Site. They will be reaching out directly to Mr. regarding his concerns.Additionally, we offer a comprehensive help section to assist our members in managing their accounts.We would encourage Mr. to reach out directly to our customer service team at either*** or the contact us form at: *** ifhe has further questions or concerns.
Horrible service. Can’t message with any potential people and there is NO WAY to fix it. All my requests for assistance have been IGNORED. Im not even able to cancel my subscription.
After review, it appears that this member was assisted by our call center and she is all set.
was signed on with them for a month and only got one job and person paid, they sent me proof. I cancelled before the renewal since it was not going to be worth my time. I sent email to Care.com to just mail my check of $17 to me and I received response of confusion and nonsense. my account was closed /cancelled so I could not get back in it. it is not that much $ so I was not too upset but it is the way they do business. I drove around running errands for an hour. I'm sure that is more than $17 in gas alone. do not recommend this company to no one.
There isn't any indication that this was a member. Care.com does not get involved with caregiver payments for services performed. The members would negotiate this between themselves.
We cancelled our subscription immediately after we registered, and we just found out they have been charging us ever since. How long have they been charging us? Around 4 years.
This is the 2nd time this has happened to us with care.com. Luckily we caught it the first time after only one year. The first time, I just thought it was my mistake, so I let it go. The 2nd time we used the service, I reminded my wife to cancel it as soon as we found someone, and double checked it was done, because I wanted to make sure not to make the same mistake again. That's why I'm so sure we cancelled it, and that they have been charging us anyway. I didn't catch it because it was coming out of my *** account.
Customer service is useless. They don't send any kind of real response. When I told them I wanted 4 years of refunds, their response was to inform me of the date I was last charged the month before.
With the information provided we are not able to locate any billing after August 2016.
RUN!! Be very, very careful using this company. They are virtually impossible to contact other than here on ***. The "care team" answers your help tickets with templated responses for help from a no-reply email address. I requested to cancel my subscription; was told that it would be; 5 months later I discover it was not; I ask for more help last week and I get a reply that I can not reply to. Since they are so shifty I am going to bombard all their social media and review platforms with the truth and write off my losses. If they do not cancel it this time I will be forced to resort to a credit card dispute. RUN!!!!!
The request was a public post to close the account. We requested a private message with account information to verify the account and did not get a response. Along with this request, it was also explained how the member could stop the account from being charged again themselves.