Care.com

User BEWARE! If I could give this company zero stars I WOULD! There is no customer service and trying to reach someone to talk to is near impossible. Like other reviewers, I have been charged monthly (seemingly under the radar) and they wouldn't issue a refund. I'll be disputing the charge with my charge card company. I never even used the service, my husband died, having never came home from the hospital. I wish I had the other reviews on this site before signing up for their "service".

I cancelled my membership with this company. They proceeded to take three additional months of payments anyway. I called and spoke with customer service. They refunded only one month. That was unacceptable. I called back and they refused to let me speak with a supervisor. ***, the customer service representative was laughing when he refused to give me the name of the supervisor and said their policy was that a supervisor would call me back. I never received a call back.

If I could give 0 stars, I would.

They terminated my account because I left a 1 star review on a babysitter that ghosted us. Then when I called to discuss this issue, they robotically kept repeating that they cannot disclose the reasoning behind the termination. Unbelievable.

This nation is in a childcare crisis where quality, affordable and safe care providers are far and few between. Care.com offering a service to weed through them is commendable. At a profit - well, this is a capitalistic nation. That being said, Care.com needs to review its subscription concept and consider implementing options similar to those reverse phone/address/background look-up sites that offer a minimal subscription for 1-day/1-week or other limited access parameters. If not, at least UPGRADE your upgrade info so that someone doing a quick search and only needs limited access is not quick to UPGRADE to a MONTHLY subscription that is charged in full. I saw the break down of a $13/mo charge that you could cancel at anytime. Great! I clicked the upgrade button and confirmed my credit card - then $156!!! WHAT! Come to find out the mention of $13/mo is only letting you know that a 12/mo subscription breaks down to that amount, but you are paying $156 in advance. Okay, my mistake for not looking for the fine print. However, I did not cheat and access any of the care giver info that I was interested in. I immediately tried to downgrade on my own, but could not tell if it worked. I then immediately found the online chat to explain what had happened. The standard "POLICY" excuse was given as to not being able to cancel the subscription and issue a full refund - although I contacted them within minutes and I am sure they could check the account to confirm I had not accessed any info that would be accessible with the UPGRADE. I was only offered a refund of $117 with them retaining $39 for a 1-month subscription that would automatically be downgraded at the end of that term. I acquiesced to the 1-mo with the caviat that the account be automatically closed instead of downgraded at the end of the month. Care.com - take better CARE of potential return and recommending customers. If instead of charging the $39/1-mo term, you had instead offered a full refund, charged $13/1-week, or some other minimal administrative cancellation fee, I would be more likely to remain a once in a while returning customer who would be more likely to recommend others who are in need of your services - as I have done on many occasions years ago when my children were younger. I really only needed a day to access possible teenagers looking to earn summer money by helping with transporting my last of 3-sons still at home to basketball practice when I cannot get away from work. I just thought it would be better to use your services instead of having to weed through Craigslist ads. Don't make the care giver situation worse by nickel-and-diming people. Be honest and forthright and offer options for different types of customers. Really think about what parent really needs a 1 year subscription to find a caregiver. Usually, you need to find someone within a few days/weeks, depending on circumstances a 3-mo subscription may be worth it in case the person you initially chose does not work out. A business, may need a longer term access if maybe they offer care giver employee benefits or something along those lines. However, again, think about the individual parent and that we are already paying for the care itself, why exacerbate the financial stress.

If I could give Care.com zero stars I would! Their customer service is absolutely horrible. They don’t investigate any claims that SCAMMERS put on your account. They terminated my account after using them for 2 plus years. Then when I contacted them they were very rude and would not listen to me at all. I stated what happened with the negative review I got from another woman. She had set up and interview time and so I went to the address she sent me to. I go up to the door and the people living there acted like I was crazy and that I had the wrong home. I apologized and asked to verify the address that I had been sent to. They said the address the woman gave me was theirs and that she did not live there and never had. I then messaged her 3 different times and got no response so I never got to go to the interview. This woman supposedly looking for a nanny then wrote on my reviews how I never showed and never contacted her back. Which what she stated were lies. I then responded to her on the review board so that future clients would see what actually happened. After that I went ahead and blocked her profile so she could no longer contact me. The next day I had an email that my account had been terminated. Now I have received emails from care.com about employers accounts being terminated and they state that the person has been removed for fraudulent activity or they don’t meet requirements. So now not only am I out all of the clients that I was speaking with, but my reputation has now been tainted by the lies this woman told care.com and they took her word for it with no investigation. Horrible company that does not protect caregivers using their site. That day that I went to meet that woman and showed up to a home that wasn’t hers I contacted care.com and was told she was probably a scammer. Then they terminated me! Care.com didn’t care about my safety or my reputation. Never use this website.

I have only been a member a few weeks...I was refereed by someone who has been very successful with care.com. I completed my application and profile, paid the $49.00 for the background & DMV records, and the $20.00 monthly fee. I sent my profile to 26 potential clients requesting a local Nanny. I received four emails within a week an a half from parents interested in my services...within minutes of receiving the emails I logged into care.com to respond each one of those clients membership WAS DELETED BY CARE.COM! Once ok, even twice its a coincidence, but NOT FOUR TIMES IN A ROW! Unfortunately because the site was recommended by a friend I did not due my normal reviewing before joining and paying $69.00 in fees. Today I read over 1200 bad reviews & complaints ALL WITHIN THE PAST FEW MONTHS, not to mention the Revdex.com poor rating and very surprised to see after CARE.COM WAS SUITED in court by the Attorney General office in the state of Mass. Care.com lost and settled for hundreds of thousands of dollars in Feb. 2018. AND they are still up to their old fraud practices! WTH!?

They ruined my business and took money from me and had me followed. The profiles are all fake.

Care.com cancelled my account for no reason.

Total money grabbing scam, I should have read the Revdex.com reviews first, exact same problem as everyone else, paid for a membership and the site canceled my membership for no reason, keeping my money. Same experience as everyone else, tried to post a job but they never let it post so wasn’t able to get a job applicant without retyping all the details about the cleaning job we were offering. So much more wrong with this illegitimate business site but not worth my keystrokes, Bottom line, stay away, total scam!!

Very disappointed with the customer service of care.com, I upgraded my account for $39 so that I would be able to message care providers in my area. I had a job posted for child care and received several applications but when I messaged these applicants only two or three responded, but after going over details everyone flaked out and no longer responded. I would like to think that if these care providers were professional they would at least respond back stating the position would not work with their schedule or that they were no longer interested. Instead, they just stopped all communication. I had my membership for under 24 hours before deciding to cancel. While I was on the phone I was informed that I was not eligible for a refund due to the fact that I was able to message some of the care providers. Even though I was not satisfied with the service and found no one to fill the position I am still responsible for the $39. I want nothing to do with the company or its service, especially after reviewing some of they're reviews online. This company allows anyone and everyone to enroll for child care positions and its unsafe in certain circumstances. I just want my money of $39 refunded, and my account canceled and deleted.

They are really sneaky about charging your credit card! They have changed their policy where they can put a recurring charge on your credit card. I signed up for the 1-month. One! Not your 3 month or 6 month on 1 year subscription! They will continually charge you until you "down grade" your service. They make it really hard to do that as well. I will never use them or recommend them to anyone EVER. Please don't use them!

I was a premium member for 3 years and had 3, 5 star reviews. Then a woman left a false review about me claiming she interviewed me. She decreased my 100% punctuality and dependability status and gave me a bad review. I never cared for her kids, interviewed with her or even met her. She lied.
I contacted Care to help with this review but was told they never remove any reviews for any reason. I decide to close my account but they would not let me until my premium membership ran out.
I removed my picture and information, and wrote in my bio "I am no longer available on this site"
I received an email saying they terminated my membership, and I was glad about that. But they added they will be sending emails to all I the people I have had contact with, which would include the family I work with now and tell them they terminated me. They listed reasons for termination, none of which applied to me and were also pretty bad reasons that could very well harm my reputation.
Below is what they sent to my previous and current employer as to why I was terminated from the site:
You may not meet our membership/eligibility criteria (e.g., underage without parental consent).
You may have misrepresented yourself or provided false information to Care.com;
We may have been unable to verify your registration information.
You may have posted or searched for inappropriate words, phrases, or other content.
You may have been accused of, arrested for, or convicted of a crime.
We may have received a report of potential theft, abuse, harassment, or neglect involving you.
I am furious.

This company will automatically charge you after you sign-on to use their services. They will NOT send you any email or notification that they automatically draft your account every month. It is almost like they want to do it under the radar. Not very happy with them or their customer service, will not be using them again.

You will not be able to submit applications, you will not be able to cancel your account, even though they have an option for it. You will also not be able to unsubscribe, or contact them.

I was associated with this service for over 2 years providing *** I had nothing but 5 star reviews. I was on auto renewal (they charged my CC every 6 months) and in the middle of the term they dropped me from their service. When I contacted (twice , once email and once by phone) asking for a reason for the termination I was told the Companies policy is "they do not have to give a reason for termination" . They did send a disparaging email to ALL who I had contacted offering to provide services to saying I was terminated. That email did not give a specific reason for termination but did give examples of the possible reason for termination. None of the possibilities paint a good picture. If a complaint was issued regarding service I provided the Company would not confirm or deny or give me a chance to address. The representative said "We do not have to give a reason for Termination". This companies termination letter besmirches my character with people I am currently working for. I understand the company has the right to terminate for any or no reason, but to send an email insinuating the person who still has customers through Care.com has done one or more inappropriate measures without addressing allegations or giving any concrete reason for doing so is just WRONG! I hope any and all who read this think twice about associating with Care.com as a provider or as someone seeking service.

I have been a Caregiver with Care.com for the past 2+ years. In that time I have gotten a relatively good amount of work but I want to raise a particular issue that continues to aggravate me. It concerns the billing for and use of the background check. When you first log in there are 3 options. Under the two paying ones it says "one-time fee". Sounded good to me so I paid the $59. It turns out that it was not a one-time fee or even a one-time per year fee, but a fee that has to be paid every six months. You find out somewhere in the fine print that for $59 Care will only allow you to share the background check for six months after which you need to pay another $59 to continue sharing for the rest of the year. I call foul. You are being dishonest in your fee description. If it's twice per year then say twice per year, not a one-time fee. Don't let us find out after we've paid. In my experience the minimum amount of time covered in a background check is a year.
To add insult to injury, you revoke the *** designation that provides excellent caregivers with a higher listing and thus, more marketing visibility. Really, is that how you want to reward us? We make your company look good. I urge you to either change the sharing time from six months to one year or allow us to keep our pro designation until we pay the next year. If you can do that I'll give you 4 starts. And if you can improve the quality of the customer service you'll get 5 stars....that will be difficult as you outsource customer service to Asia where they can't handle any problem for which they do not have a script.

This is a dangerous company who backs up aggressive and threatening people and will delete your account if you report a safety issue. They do not care for safety of your children or loved ones. I believe they actually put you in harms way to make a buck. They are not interested in findings out facts and examine safety concerns carefully. They do nothing of this sort. They might as well decide randomly whose account to delete. This is one of the most incompetent, negligent, discriminatory and scam company and I believe they need to be sued to shape up before they cause injury on more people both physically and by defemation of character.

Care com is structured to charge you hundreds of dollars without providing any services. They are consistently one star. Do not waste your money.

This company is a SCAM!!!!
I just created a new account a few days ago and started posting a couple of jobs that I needed done.
I did receive several applications fairly quickly, but when I decided to act on them I received an email today saying that my account has been closed....for no reason (because they can do that).
I also called them, and they said they could not tell me the reason, and that I could not use there website any more.....WOW!
You would think I was *** or some kind of criminal!
If this company feels that customers will just sit back and be treated like a piece of used toilet tissue and be flushed away whenever and for "no reason at all" then they are going to find themselves in court battles every step of the way. Or until the poor investors see that this is a broken system and start pulling out the money that they have invested.
I think its a good way (the concept) to help people find jobs, but they MUST revamp the management and customer service model!

I would also love to give this company zero stars!
I signed up for what I thought was a one year service and was charged again without prior notification!
Apparently, it is in the fine print that they do auto-billing.....$156.00 (Beware!!). A total scam!
I contacted them as soon as I saw my credit card statement and was told it was 2 days past their 30 day cut off for a reimbursement.....seriously!?! I never even used their service! Horrible business practice! Please use a different company!!