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Address: 77 4th Avenue, North Waltham, Massachusetts, United States, 02451-7559
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Huge scam!! We thought we cancelled last year and they have been billing our card for several months. So I decided to log in and see if we could find some extra help since we have been paying. Before any message responses came through, our acct was terminated without explanation!! I called and asked why and the customer service refuses to let me know why! So they will take your money if you don't use the account, but the minute you use it they terminate you! Scam!!!!
All of our memberships are subscriptions and will auto-renew. This is clearly stated on the billing pages when upgrading the account. There were no transactions to stop the billing for this account. Per our terms of use, Care.com reserves the right, in its sole discretion, to immediately terminate your access to all or part of the Care.com Site and/or Services, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your account with Care.com, with or without notice for any reason or no reason in its sole discretion. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.
I had requested to close my account with this company roughly a year ago and I was informed at that time that it had, indeed, been closed. This past month received a call from my credit card company stating that I was behind on payments after I had paid off the account several months ago. I then checked the charges and found that care.com had charged me twice in the past 8 months. When I called the company to ask questions I was told that my call would be escalated to billing and my charges refunded. I was told I would receive a confirmation call about this in 7 business days. After not receiving a call, I called to discuss the matter with billing or management and was told that I would not be able to speak with either and accused of having never closed the account despite my speaking with a representative last year who told me otherwise. Said representative repeatedly refused to offer any further help and denied me any options to speak with either management or billing. She stated that there had been an email sent about this, but I checked three times and there was no email. When I told her that I was told there would be a call, she stated that they only send emails. The representative raised her voice, was condescending, and kept speaking over me. All the while, I have been getting late fees and been put into collections as a result of all of this.
We understand that the member, Mr. is concerned because he requested to close his accountapproximately one year ago and recently noticed that he was still incurring quarterly $78.00 charges.We have reviewed Mr.’s account associated with his *** email address,and unfortunately we do not have any record of him contacting us via our Call Center or via email torequest that his account be closed.Therefore, we did complete a search of Mr.’s first and last name to see if we could locate anyadditional accounts, as sometimes members will have multiple accounts and a cancellation request willbe documented elsewhere. We were able to locate an additional account associated with Mr.’s *** email address. Unfortunately, this additional account also did notcontain any cancellation requests.However, we do encounter situations where members have multiple accounts and one happens to beassociated with a different first and last name or an alternate email address. If Mr. believesthat he may have another Care.com account in our system, where the cancellation request may belocated, we ask that he message us back with further information, such as additional names the accountmay be under or alternate email addresses and we’d be happy to research further.Also, as a courtesy, we have processed a refund for the most recent $78.00 charge that Mr.incurred. Although processed, the refund may take up to a week to appear on his bank or credit cardstatement. Mr.’s Care.com account has also been downgraded back to our free BasicMembership and his account will not incur any further charges, unless he opts to re-upgrade again inthe future.Lastly, we are always working to ensure that our members are having the best experience possible withthe site. We apologize that Mr. was disappointed with the customer service that he receivedwhen he contacted our Call Center. We therefore have forwarded Mr.’s feedback to theappropriate department on his behalf.
I was charged for a background check I did not want. I contacted care.com via chat and was informed as long as I didnt access the background report I would be refunded/not charged. At the time, Care.com kept saying the charge was "pending" eventhough I told them several times on the chat I could still see the charges on my bank account. Then they went back on their word and said I was not going to get a refund because no background checks are refundable. I never accessed the report and want a refund for the $
We understand that the member, Ms. is concerned because she was not expecting to incur acharge for the Criminal + Motor Vehicle Records Check that she requested for a caregiver on the site.Upon reviewing Ms.’s account, we see that she sent ***. a request to complete a Criminal +Motor Vehicle Records Check on 8/19/19. ***. then accepted that background check request on8/20/19 and submitted his information. Ms. then contacted us via chat on 8/23/19 to inquire as towhy she had a $70.36 charge on her bank account.It was explained to Ms. that the $70.36 charge was a pending charge for the background check thatshe requested for ***. It was also explained that although the charge was currently pending, thatonce she gained access to the background check results, that she would then incur the $70.36 charge.Upon reviewing Ms.’s billing history, we see that she incurred the $70.36 charge on 8/24/2019.Ms. is welcome to verify this by viewing her billing history. Mr.’s billing history can beaccessed by logging into her account, clicking on “Account and Settings” on the left-hand side of thepage, scrolling down to “Credit Card Information” and then clicking on “View Billing History.”We understand that Ms. believes that she was told that she would not incur the $70.36, as long asthe background check results were not viewed. After reviewing the transcript from Ms.’s chatfrom 8/23/19, a representative from our Member Care Team stated the following:“You have not yet been charged for this background check as you have not yet received the results.”“Background checks are nonrefundable. Additionally, you have not yet been charged for the check.”“The charge is currently pending until you receive access to the results.”Unfortunately, we are not seeing anywhere on the chat transcript where Ms. was told that shewould not be charged for the background check if she did not view the results. Nor do we see anywherein the transcript where Mr. was told that she would receive a refund for the cost of the backgroundcheck.We do sincerely apologize for any confusion. However, as stated in our Terms of Use, as well as on thebackground check page, background check charges are non-renfundable. Therefore, we unfortunatelywill not be able to process a refund for the $70.36 charge that Ms. incurred for the Criminal +Motor Vehicle Records Check that was processed on ***.
I'd give 0 stars if I could because this is ridiculous! My husband and I created an account on Care.com to find a babysitter for our 5-month-old daughter. We paid for a month of service and had several leads on a few potential sitters. Out of nowhere, Care.com deactivated my account and refuses to give a reason why- citing over and over that they are under no obligation to explain per their terms of service. My husband and I have no criminal backgrounds. We're upstanding members of the community. We've done nothing to indicate that we are otherwise. So I don't understand why my account was deactivated. But fine. I don't care. We can find a sitter without care.com but I WANT MY MONEY BACK. I am not a scammer in any way but clearly, Care.com is. If I don't get a refund immediately, I'll be filing for fraud with my bank.
A refund was processed for this account on the day the account was closed. It may take up to 7 days for a refund to process. As a membership-based online community, Care.com reserves the right, in its sole discretion, to remove a member's Care.com membership for any reason or no reason, with or without notice. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.
I upgraded my account yesterday, with care.com, paid the 20.00, it was taken off my debit card, then I received an email the same day, my account was closed same day I paid the monthly premium of 20.00. I tried to go on their website to request my money back. The website does not recognize my account because they closed it. When I call the number provided, a message is given no one is available. This has been going on for 8 solid hours during posted business hours. I am contacting my bank now to file a claim also. Refrain from approving this website.
We thank Ms. for taking the time to share her concerns and feedback with us. In review of Ms.’s account we do see the account was closed in error. At the time of closure the payment Ms. made was automatically refunded back to the credit card on file. We have reopened Ms.’s account and in light if the inconvenience we have upgraded her to a free premium subscription for one month. If Ms. has any additional questions or concerns she is welcome to email us directly at [email protected] or if she prefers she can call our toll-free number at . A representative of our Member Care Call Center Team can be reached between the hours of 8am-6pm EST Monday through Friday.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
Extremely poor customer service. They ask questions they shouldn't ask--like my date of birth--before processing application for pet care. I had a 'coupon' for a reduction in price, but it didn't compute by the end of the transaction. When I tried to contact them, they were impossible to reach either by web site or phone. Now they are saying they will not refund my money, that their memberships are 'nonrefundable' even though it has been less than 48 hours since I signed up and changed my mind after reading numerous negative reviews. I do not trust this business and want no part of them.
When enrolling on the Care.com site, we do an initial verification and the request for the date of birth is used for this verification. This personal information is not shown on the site. As for the refund, it is stated in our Terms of Use that the initial upgrade to any membership is non-refundable. We did offer to refund for the promotional code that did not process.
CARE.com if far from caring!!! I would give them zero stars but it's not an option. Just like others on here care.com will continue to charge your credit card! I did only the one month plan and to my surprised over a year later I am still being charge. The way they charge your card can be sporadic therefore don't go over your statements every single month Care.com will get away with it. Good luck on getting a live person on the phone!! I hope that there's and attorney or the *** internet dept. can get involved and fine this company for their dishonest and stealing ways! If there an attorney out there that want to do a class action, I am in !!!
All of our memberships are subscriptions and will auto-renew. This is clearly stated and highlighted on the billing pages. The reason the charges did not appear monthly is that this was a 3-month subscription. The account would renew every 3 months until canceled by the member. This member did send us an email about this and was refunded the amount allowed by our refund policy.
I signed up for one month. I clicked downgrade within the 30 days just to play it safe although I was under the impression I only signed up for one month. . They have continued to charge me $39/month and refuse a refund when I never signed up for a monthly service. They offer subscriptions. I purposely chose one month. All of a sudden my account is in upgraded status and I have to downgrade again.
We apologize for Ms.’s frustration with her Care.com. Unfortunately, I am unable to locate a Care.com account in our system with the information provided. But, with a little more info, I should be able to find the account. Ms. is welcome to email us at *** with the following information: • The email address used to create the account • The full first and last name listd on the account • The phone number on the account • The full address on the account • The last four digits of the credit card being charged if applicable • Copy of the cancellation or downgrade confirmation We look forward to hearing from Ms. and assisting with her concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
Care.com advertising indicates membership will let you have access to background checks and other reports. They don’t fully, clearly disclose that you have to pay extra for this information.
I’ve reached out to them regarding getting a refund and have been told no. I’m out $62+ since upgrading a few days ago. I’d like a refund and for care.com to more forthcoming in advertising.
We apologize for Ms.’s frustration with her Care.com account. While it is typically against our Terms of Use to refund and account once it has been billed, we have made a one-time accommodation to refund the most recent charge. Please note the refund, although processed may take up to a week to show on her credit card statement. Additionally, we have downgraded Ms.’s account back to a free basic membership in case she would like to use the account in the future. If Ms. has any additional questions or concerns regarding her account, she is welcome to email us at [email protected] or we also can be contacted by the methods below: • Our toll-free number is (877) 227-3115. A representative of our Member Care Call Center Team can be reached between the hours of 8am-6pm EST Monday through Friday. • Live Chat is offered 8am-6pm EST Monday through Friday
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
The company misused a credit card intended for a background check for recurring payments.
This member upgraded the account to the premium membership. All of our memberships are subscriptions and will auto-renew. This is clearly stated and highlighted on the billing pages. There isn't any indication that this member reached out to us for assistance with this.
Anyone who is thinking of using this service just know they are huge scammers! To start I signed up for this app about 6 months ago, after a couple months of me applying for jobs the only responses I would get back were from scammers who would message me and say they looked over my account and would like to email to set up an interview. After emailing I'd quickly learn that they were just trying to get me to send them money by saying they have to send me a check before I start so I can pick up car seats and toys before I started. Same message every time just worded different. After about 2 months of this I realized no one who was actually looking for a nanny was responding to me. So I *** my problem and found that there are a bunch of other job seekers that were having the same issue. Well it turns out you have to pay to be able to receive messages from employers (totally bogus) and used to be free to message people. So I pay the fee and finally I start getting legit job offers and interviews (always request a video chat interview to make sure they are legit). So once the applications start flowing I decided to up my game and get a background check and drivers report that I had to pay for plus I upgraded my account to the premium membership as well as got my former employers to write some lovely reviews for me. Not to toot my own horn but (toot toot) my account was perfect but I was still getting allot of scam emails for fake jobs. So I emailed care.coms support service and told them my problem stating that the fake accounts are getting out of hand and it would be nice if they would add extra screening processes to make sure it's harder for these scammers to make a profile. They emailed back saying someone would respond in 48 hours. So in the meantime I set up four job interviews 3 in one day and 1 the following Monday. Scared of scammers getting my email again I kept all conversation through the app. The morning of one of my job interviews I go to log on about 48 hours from when I sent that email and I guess they didn't like me calling them out on there stuff so they deleted my account. Naturally I call them immediately since I am supposed to have an interview in 15 minutes on the app. They stated they can't tell me why they shut down my account, refused to let me speak with a manager and wouldn't refund any of my money nor would they email me my copies of my background check and drivers check I paid for as well as copies of the reviews my former employers had left me. Now I'm furious cause they are making my name look bad by me not being able to at least let these families know what is going on or cancel my interviews. So now I'm a no call no show thanks to these people. Andrew (the man who I spoke with over the phone) said he won't let me speak with a manager because I don't have a good enough reason to. He wouldn't allow me to leave a number and he refused to let me have any access to my background check I payed for or any of my personal information from my account I had asked to be emailed to me so I could use it for a different service. All around this business is not being run very well. You can't speak to a manager, you can't get access to your personal info and you pay for things then get kicked off with no explanation. Most likely just because I complained about them having so many scammers on the site and I wanted something done about it. I will never recommend this app/site to anyone.
Per our terms of use, we do not have to disclose why an account was closed. Also, this member was refunded completely for the membership. There isn't any indication that there were any complaints of scammers from this member.
I joined care.com not even a month ago, and I wanted to deactivate my account to stop receiving messages from people on the site. I've done this kind of thing with businesses several times with ease: ***, ***, ***. With Care.com, they make it impossible. So much so that I did a search online to see if others have the same issue. The answer is yes. There are tons of people on forums that have experienced the same issue and recommended calling the customer service team. So I called customer service and was met with a LONG list of options that led to more options that led to automated messages that led to automated instructions rather than talking to a real person, which is always frustrating. Since I couldn't get anyone on the phone, I tried a few more times to follow the instructions to deactivate. I went to my account settings, and it said I had to manage my subscription on my *** account to downgrade. So I did that, even though I really only wanted to take my account offline for a while. I downgraded, then got back on, and there was still no way to just deactivate my account or take it offline. Since their customer service phone line was a nightmare, I opted to use their customer support send a message feature. I typed my message, entered my number and email, and then I was told that my number was not a "valid UK number." Well no, I live in the US, so of course I don't have a valid UK number. At this point I'm steaming. So I set aside an hour of my time to call customer service again, determined to get in touch with someone. When I finally did, the guy just acted like it was so easy to deactivate an account. I tried to explain to him that no, it isn't, and I'm not the only person who thinks so. He deactivated my account for me. Afterwards I asked to escalate the call because I wanted to explain my frustration to a manager or someone who could actually do something about their flawed system. I was told that no manager was available and that one would have to reach out to me via email at their convenience. This site is anything but user friendly, and their customer service is some of the worst I've ever seen. I recommend that people stay away from businesses like this one.
We want to acknowledge that Ms. is frustrated with the downgrade process that she encountered on our site and that the representatives she spoke with made her frustration feel mute. We first want to thank Ms. for taking the time to share her feedback regarding the downgrade process she encountered. We greatly appreciate this and are always working to make sure our members are having the best experience possible with the site. We do apologize if you found this process disappointing. We created this feature based on feedback from members just like you, and we will make sure to pass your experience and suggestions on to our Product Management team for review. We are always grateful when our members let us know if something isn’t working well, or when they have an idea of how something could work better. We want to note that on 7.11.2019 Ms. upgraded her account to a Premium Membership and did so through ***. Once a Care.com member purchases an upgrade through *** Care.com is not able to assist in the downgrade process as *** requires that members cancel your subscription through their *** account if they want billing to stop. We hope that this better clarifies why Ms. was directed to speak with ***. Ms. has requested that she receive a call from a MemberCare Supervisor so that she can express her feedback and frustration regarding the downgrade process she encountered. We want to let her know that a request for a call back from a supervisor has been escalated on her behalf so that she can properly express her thoughts on the situation as requested. However, we do want to note that Ms. has already corresponded with a supervisor via email regarding her concerns as we do not guarantee that a supervisor can contact members by phone, we only guarantee that they will reach out to our members via email or phone. Ms. should expect a phone call this week. We again apologize for any frustration Ms. has endured during the cancellation of her account and hope that this response addresses her concerns appropriately.
I submitted payment for a subscription on Care.com. I have sent many messages, over the past 4 months it has not been beneficial to me. I requested a refund for the prorated amounts that I have not used, and also for being a customer unsatisfied with the service. The company explains it is not in their policy to issue a refund. I am not seeking a full refund, I am seeking a prorated refund for the monies that will be unused as a result of me canceling the account.
We apologize if Ms. was dissatisfied with her recent experience using the site, as well with our refund policy. As a one-time courtesy, we have provided Ms. with a full refund of her $504.00 Premium Membership charge. Although processed, the refund may take up to a week to appear on her bank or credit card statement. Also, Care.com is always looking for ways to improve our member experience. Therefore, we have personally submitted Ms.’s feedback regarding her experience using the site and her disappointment with our refund policy to the appropriate department on her behalf.
The website was helpful in finding a care giver. However once they have your credit card they do everything possible to make it so you can't cancel the recurring payment or remove your credit card from their site. The help says you can delete your credit card but the option is grayed out an not active when I try to use it.
I also can't get in touch with a person when I try to call them. The options on there customer support number only have options for new business. When I did get in touch they just talked in circles and wouldn't help me. They told me I can't delete my credit card information till my membership is up, but I told them I canceled my membership.
I feel totally scammed.
This account is still a premium membership and the billing is set to stop at the end of this current billing cycle. Once the account is no longer premium, the billing information can be removed. Our call center can assist with all accounts and we are also available to help by email and through social media.
After years of servicing families through Care.com, I was kicked off of their site and unable to reinstate my profile as a Nanny/Sitter or create a new one without explanation. Whenever I tried to inquire further, I got no where - I asked to speak to a manager, I wasn't allowed to. I asked to get an exact reason as to why I was kicked off and I wasn't able to get one. I didn't do anything wrong and shouldn't be treated like this.
We want to acknowledge that Ms. is frustrated that she has been removed from the Care.com community and wants to be reinstated. We also want to acknowledge that she is upset that she is not being given a specific reason for her being ineligible to use our site at this time. On 7.25.2019 Ms. contacted our Member Care Team by phone to speak to someone about her account, as she had received notice that she had been removed from the Care.com Community. A representative explained to her our policy regarding removal from the site. The policy information is stated below: Pursuant to the Care.com Privacy Policy and Terms of Use, Care.com is not required to release the specific details as to why an account has been closed. However, below is a list of common reasons why an account may be terminated. As a membership-based online community, Care.com reserves the right, in its sole discretion, to terminate a member's Care.com membership for any reason or no reason, with or without notice. If Care.com terminates your membership, we have no obligation to notify you of the reason, if any, for such termination. In no particular order, reasons why we may remove a member from the Care.com community include, but are not limited to: • The individual does not meet membership/eligibility criteria (e.g., is underage without parental consent) • Care.com does not offer its services where the member is located • The member is not active in the service • The member has misrepresented himself or herself and/or has provided false information to Care.com • Suspicion of fraudulent activity • We were unable to verify the information the member provided when he/she registered • The member has posted or searched for inappropriate words/phrases/content on Care.com • The member, or a member of their household, may have been accused of, arrested for, charged with or convicted of a crime • Allegations of theft, abuse, harassment, or neglect have been brought against the member Please note that this list is not comprehensive, and does not identify all reasons why an account may have been terminated. As stated above, Care.com may remove a member for any reason or no reason. Any decision by Care.com to remove a member's Care.com membership does not constitute, and should not be interpreted or used as, information bearing on the member's character, general reputation, personal characteristics, or mode of living. Though this information as explained to Ms., she requested that a supervisor reach out to her. A Member Care Supervisor reached out to her via email explaining that upon review of her account she was ineligible to use the site and again explained the above policy. We are not able to provide Ms. any further information as we have explained everything regarding her removal that we are able to provider her. Unfortunately, she is not able to use our site and we are unable to accept her membership. We do appreciate her understanding in this matter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
I am dissatisfied with the business's response because it is vague - there is no clear cut reason why I was removed from care.com.
Regards
We want to acknowledge that Ms. is dissatisfied with the response she has received regarding her removal from the Care.com community. As previously explained to Ms. and outlined in our Terms of Use, Care.com is not required to release the specific details as to why an account has been closed. Care.com reserves the right, in its sole discretion, to remove a member's Care.com membership for any reason or no reason, with or without notice. Unfortunately, we are not able to provide any additional information to Ms. regarding this matter as all information that we can share has already been offered to her. We want to again note that any decision by Care.com to remove a member's Care.com membership does not constitute and should not be interpreted or used as information bearing on the member's character, general reputation, personal characteristics, or mode of living. We appreciate Ms.’s understanding and cooperation in this matter and wish her the best of luck in all future endeavours.
Horrible experience! They engage in deceptive business practices. They will charge you for reoccurring services when you want only one time payment. You cannot see payments under your account info, I also couldn't close/remove my ad when desired even though it says you can on the website. They don't display their phone number on website. I had to call my credit card company to get their number. So much more I could say...just stay away-you've been warned.
Our memberships are subscriptions and will auto-renew and this is clearly stated in the terms of use and again highlighted on the upgrade billing page. Our call center number is listed under the FAQ's and membercare is also available through email and social media. There is a billing history link for all accounts and jobs can be closed by members or will close automatically after 3 weeks. A call from this member came into our call center and only the billing was mentioned and she was refunded.
This company is completely operating illegally charging customers even after cancelling their accounts. I have contacted them over 20 times including phone calls and emails with a generic response not addressing the problem. The company number does not support customers and emails are generic. This company needs to be investigated immediately for illegal practices.
It is clearly stated that our memberships are subscriptions and will auto-renew. It does appear that there was some confusion with this member having 2 accounts on the site. A refund was issued for the most recent charge.
I have used care.com's services in the past, when I lived in Cleveland (2011-2016). It was a descent service then. My family moved to New York and after not using the service for 4 yrs, we decided to try it again and look for a tutor/s for my special needs child and my two elderly children this summer (2019). I logged onto the service on July/17/2019 to update my profile (address change), post a job for the tutoring position, and pay for a quarterly premium account.
I encountered a few challenges with one of the security questions they asked for, when I was updating my profile (Question: Which of the following phone numbers have you used in the past? numbers were with no area code and were probably used 7yrs ago). I finally got it and the profile update was successful. My wife and I, tried purchasing the premium account on several attempts with our *** card but it never worked. I decided to use my ***, which eventually worked and the purchase was completed successfully.
An hour or two after the job posting, I got an email from Care.com informing me that my account has been Terminated, and there is no room for recourse or submission. All attempts to call the customer service team has yielded no results, and rather aggravated the trauma and dismay my family and I experienced with Care.com (or better yet care-less.com).
A platform designed to help relieve the burden on families is slowly becoming a source of frustration, anguish, and pain for many families across the country who need a "lending hand" not "heavy handedness"
When joining the Care.com site, it is clearly stated in the Terms of Use that all members agree to when enrolling that when we terminate an account we are not required to disclose the specific reasons as to why the account was removed. According to our Terms of Use, Care.com reserves the right, among other things and in its sole discretion, to terminate a membership for any reason or no reason, with or without notice.
I’ve been a premium member for 3 years with a number of glowing reviews. For reasons unknown to me my membership was terminated today. Of course I received the whole “as per our agreement we can terminate anyone at anytime & give no explanation”. They also sent emails to ALL of my clients stating “I’ve been terminated because of a possible arrest, or unverified information”. I hope & pray I don’t lose any customers as this is my business...my sole means of income. Highly disappointed in care.com & definitely would NOT recommend them to anyone! I GIVE THEM ZERO STARS BUT AM FORCED TO GIVE AT LEAST ONE.
As per section 5 of our Terms of use which all members agree to when enrolling, Care.com reserves the right, in its sole discretion, to immediately terminate your access to all or part of the Care.com Site and/or Services, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your account with Care.com, with or without notice for any reason or no reason in its sole discretion...
Following any termination of any individual's use of the Site or the Services, Care.com reserves the right to send a notice thereof to other Registered Users with whom we believe the individual has corresponded.
Despite repeatedly canceling my subscription. I still get charged. But after canceling the subscription, I dont have access to the website but I am getting charged still...never will I go for this service again.
There were two accounts for this member and the account that was not being billed was closed by the member. When the member reached out, we explained the duplicate accounts and refunded and stopped the billing for her.