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Address: 77 4th Avenue, North Waltham, Massachusetts, United States, 02451-7559
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I have worked on care.com for 13 years and have many great clients that will say im a good worker who does her job well. I got hire to one family for 8 days and stopped working there. Care.com closed my account and refused to tell me why. I did nothing wrong and feel how they do business is very unprofessional. I have a clean background check and I know how to take care of my clients. I am disgusted with how care.com handles things and they are very rude people. Please get to the bottom of this they cant keep treating people this way and ruining there way to make money and pay there bills. I see many other complaints on here that should be a red flag
I apologize for Ms.’s frustration with her membership with Care.com and experience with thesite. Unfortunately, the decision by Care.com to close an account is irreversible. Furthermore, when weterminate an account we are not required to disclose the specific reasons as to why the account wasremoved. Per our Terms of Use, Care.com reserves the right, among other things and in its solediscretion, to terminate a membership for any reason or no reason, with or without notice. I doapologize, but Ms. will not be able to re-enroll on Care.com. If she has any further questionsor concerns, I would encourage her to refer to our Terms of Use. Section 5, which I have included below,provides the exact information pertaining to Ms.’s concern.5. Termination of RegistrationIn any event, Care.com reserves the right, in its sole discretion, to terminate your access to all or part ofthe Care.com Site, to remove your profile and/or any content posted by or about you from the Site,and/or to terminate your registration in Care.com, for any reason or no reason, with or without notice.If we terminate your registration, we have no obligation to notify you of the reason, if any, for yourtermination.We appreciate Ms.’s understanding in this matter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
Just like *** they steal from you, but actually they are worse because it goes through *** music which can get lost in all the downloads and phone costs. It took going through multiple sites, then calling my *** account to find how to see subscriptions. 500$ and I want it back. They have an obligation to alert of billing and exactly what it is, or downgrade after inactivity. SCAM!!!
The billing was not done by Care.com. They need to reach out to customer care for the company that is billing them.
My husband and I have been using Care.com to find our nanny's ever since our son was born. Recently we had to look for a new nanny to replace our current nanny and fast. I went onto the site and started to post a new job listing and then realized, she might see it! So I decided to change some of our information and take down the pictures to try and keep her from finding out that we were replacing her. Well, I got flagged and my account was terminated. When I could not log back on I started an account using my husbands information. Within a few days, that account got terminated. I called to see if we could be reactivated and was told I can never start a Care.com account with my email EVER again. What!!!????
Maybe if you allowed people to BLOCK those that they didn't want to see the listing this would not have happened. Now I am without a nanny and will have to look elsewhere and I have ZERO time to find another site to use. Thanks a lot CARE.COM. You have just made a bad situation worse.
Our terms of use are clearly defined when it comes to the situations this member has mentioned. The Terms of Use are agreed to by all members when enrolling on the site.
They took my account down and when I called to inquire why they said due to their “privacy policy” they couldn’t tell me. I had an interview set up with an potential nanny job but because we were being safe and had all communication thro the app I’m not sure if the interview is still on or not. I feel this practice is unfair
Per our Terms of Use, which all members agree to when enrolling on the site, Care.com reserves the right, in its sole discretion, to immediately terminate your access to all or part of the Care.com Site and/or Services, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your account with Care.com, with or without notice for any reason or no reason in its sole discretion, including without limitation if Care.com should determine that you are not eligible to use the Services, have violated any terms stated herein or in any of the Additional Terms, are not suitable for participation as a Registered User, have mis-used or mis-appropriated Site content, including but not limited to use on a "mirrored," competitive, or third-party site. Upon termination, Care.com shall be under no obligation to provide you with a copy of any content posted by or about you on the Site. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.
I want to file a complaint against Care.Com.They terminated me without telling my why?
Who in the *** do they think they are? I paid for a criminal background Check through this
Company!..I demand answers? Why would they do this to me???..CROOKS!!!..I even paid for other services as well!!!
Per our Terms of Use, which all members agree to when enrolling on the site, Care.com reserves the right, in its sole discretion, to immediately terminate your access to all or part of the Care.com Site and/or Services, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your account with Care.com, with or without notice for any reason or no reason in its sole discretion, including without limitation if Care.com should determine that you are not eligible to use the Services, have violated any terms stated herein or in any of the Additional Terms, are not suitable for participation as a Registered User, have mis-used or mis-appropriated Site content, including but not limited to use on a "mirrored," competitive, or third-party site. Upon termination, Care.com shall be under no obligation to provide you with a copy of any content posted by or about you on the Site. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.
I signed up for service just to look around the site. Somehow it signed me up for background check subscription as well. I called to inform them to cancel and refund the first call they said my bank would not accept it. I stated I used my husband card and we called the bank and they said no refund tried to come through. I called back and was told it would take a couple days. After couple days I called back because they cancelled my whole subscription and was told they would refund my money and sign me back up for free. Here we are fourth call and they saying it’s going to take days again. This is just a run around and I want all my money back and to close my account completely.
We want to acknowledge Ms.’s frustration that her requested refund for the UnlimitedBackground Check add on feature was not processed in a timely manner. As stated by previousrepresentatives, there was an error when processing the refund that resulted in a manual check needingto be issued. We want to apologize for the inconvenience and for any miscommunication regarding thestatus of Ms.’s refund. We want to reassure Ms. a check for the refund has been processedand will be mailed to her address on file.Ms. has also requested a refund for the cost of her Premium membership and unfortunately, thischarge is not eligible for a refund. Our refund policy is clearly explained in Section 8 of Care.com’s Termsof Use, which Ms. agreed to at the time of enrollment on the site. We would be happy to closeMs.’s account at the end of her current billing cycle and we can assure her she will not incur anyfurther charges.We hope this clarifies the situation and encourage Ms. to reach out if she has any furtherconcerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please close my account.
Regards
I was a member for the company. I have excellent references and background check. I have over 30 years of experience in childcare and housekeeping. I was hired as a housekeeper/personal assistant for a great family and had no issues. However before that I worked for a short time with a family and I was not comfortable with the surroundings and the issues that were going on in the household. That’s when I transferred to the family I have been recently caring for until one of them became terminally ill and they are staying in their primary home in another state. We parted on good terms and when I decided to look for another job I found out my account was terminated. I contacted care.com several times to try to resolve this issue and they give me any reason or explanation as to why. I have excellent background check and have never been in any kind of trouble or have any complaints against me. The only thing I can think of is that the family I was first working for may have falsely said things about me because they are still looking for help and go through employee after employee. I’m recently widowed and relocated from *** hoping to get a fresh start on life. This company is keeping me from finding a great new family to work for and I have signed with other companies but I have had several indecent proposals for things. I’m pleading to see what miscommunication is going on and feel I have the right to know what I supposedly have done so I can correct this problem.
I apologize for ***’s frustration with her membership and experience with thesite. Unfortunately, the decision by Care.com to close an account is irreversible.Furthermore, when we terminate an account, we are not required to disclose thespecific reasons as to why the account was removed.Per our Terms of Use, Care.com reserves the right, among other things and in its solediscretion, to terminate a membership for any reason or no reason, with or withoutnotice. I do apologize, but *** will not be able to re-enroll on Care.com. If shehas any further questions or concerns, I encourage her to refer to our Terms of Use.Section 5, which I have included below, provides the exact information pertaining to
***’s concern.5. TerminationCare.com reserves the right, in its sole discretion, to immediately terminate your accessto all or part of the Care.com Site and/or Services, to remove your profile and/or anycontent posted by or about you from the Site, and/or to terminate your account withCare.com, with or without notice for any reason or no reason in its sole discretion,including without limitation if Care.com should determine that you are not eligible to usethe Services, have violated any terms stated herein or in any of the Additional Terms,are not suitable for participation as a Registered User, have mis-used or mis-appropriated Site content, including but not limited to use on a "mirrored," competitive,or third-party site. Upon termination, Care.com shall be under no obligation to provideyou with a copy of any content posted by or about you on the Site. If we terminate yourregistration, we have no obligation to notify you of the reason, if any, for yourtermination.Following any termination of any individual's use of the Site or the Services, Care.comreserves the right to send a notice thereof to other Registered Users with whom webelieve the individual has corresponded. Our decision to terminate an individual'sregistration and/or to notify other Registered Users with whom we believe the individualhas corresponded does not constitute, and should not be interpreted or used asinformation bearing on, the individual's character, general reputation, personalcharacteristics, or mode of living.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolvedit.]
Looks like another 0 rating for Care.com.
I signed up for just 3 days and cancelled membership because of the quality of responders for my request.
I kept the confirmation email showing cancelled but deleted after 3 weeks assuming I was done with them.
Oh no!!! I saw a charge for $39 on my credit cardZ not only did the not cancel membership, they upgraded my membership.
What a SCAM!!!
I tried to cancel again and there was no way. No button to cancel only a downgrade. These people are criminals hoping to steal from unknowing elderly.
Stay away!!!!
I called *** bank and disputed charges and stopped them from taking anymore of my money!!
Revdex.com, shut them down!!!
When the member initially paid for a membership, that was an upgrade to the premium membership. The 'downgrade' button is the transaction for stopping the billing and returning the account to the basic free membership. A confirmation email and account alert is generated to confirm the process was successful and neither of there were on eth account. Once the downgrade is completed an email confirmation and account alert confirmation is sent. Member also started the dispute process before reaching out to us, so we were not able to process a refund.
UNDER NO CIRCUMSTANCES DO BUSINESS WITH THESE SCAMMERS!
Have to give one star, but it should be zero. This company is ripping off people left and right, whether job-seekers or employee searchers. Their policies and practices are both ineffective and fraudulent. When my job search was unsuccessful, I signed up for one month of Premium membership. I didn't notice that my upgraded membership made any real difference, but I kept it for a couple more months and forgot to cancel it right away. So I agree to 3 months of charges. After that, I definitely went on-line to downgrade my account because the service provided was completely ineffective at helping me find a position. it was like throwing money away. I WENT ON-LINE TO DOWNGRADE TO A FREE ACCOUNT! I thought my premium membership was canceled, but unbeknownst to me they were continuing to charge $20 per month. This was over a year ago. I didn't notice because it was on a credit card that has a lot of small charges that are paid off every couple of months. Then I had to cancel my credit card and get a new one so I reviewed all my subscriptions and made this unpleasant discovery. Customer service was beyond unhelpful. They kept ranting about auto billing which wasn't even the issue. I knew I had to cancel or downgrade. I went on-line and thought that I had down-graded the account. It didn't happen. It really shouldn't be that difficult for me to make changed in the account, but somehow this didn't process. The customer service agent kept saying that it must somehow be my fault, or my computer's fault, and they have no record of this, blah blah blah. You can clearly see how I never really used my account after I thought I had cancelled Premium.
A customer service supervisor is supposed to call me back tomorrow, but I am sure that it will be all the same rhetoric as today. I wonder how many complaints they need to be fully investigated. The lady today even told me I was welcome to write a letter, but that I would receive the same response as what she said today. Basically that I have no chance. If you scroll down a bit through these reviews, you will see that I am not the only one this has happened to. They have many fraudulent practices. They are THIEVES and LIARS.
When an account is downgraded successfully, the member receives an email confirmation and an alert confirmation in their account inbox. There wasn't any indication that an account transaction was completed to stop the billing on the account. There is only the recent call center contact that the member mentions concerning the billing. A refund was processed according to our refund policy.
Unable to remove credit card information from account. Instructions to access customer care not clearly noted anywhere on the website. The customer service number doesn't handle refunds. I was charged time and time again without being able to completely remove my card, contact customer service or cancel the account (it only allows you to downgrade)
This is extremely confusing and frustrating getting charged for something you can't cancel.
We want to acknowledge that the member Ms. claims to have not understood the Care.comsubscription when she enrolled and feels deceived by her experience with Care.com.As was previously explained, it is the responsibility of the member to cancel their subscription wheneverthey see fit. I apologize to Ms. if she was not aware of this, but as was shown in the previousresponse this information was readily available during enrollment.Ms. purchased a Premium Membership subscription on December 18, 2019. When Ms. purchased this subscription, it is clearly communicated on the site and the email confirmationthat all subscriptions automatically renew unless otherwise canceled. This feature is also clearlyexplained along with our refund policy in Section 8 of Care.com’s Terms of Use, which Ms.agreed to at the time of enrollment.We understand that Ms. attempted to locate instructions for how to cancel her subscriptionon our site and was unsuccessful. We understand that Ms. claims that the Customer Servicenumber does not handle refunds. Please note that our Call Center Customer Service representatives areavailable Monday – Friday to assist with subscription cancelations and refund requests.In response to Ms.’s claim, we have reviewed her request to determine if the most recentsubscription charge met the eligibility requirements in accordance with the Refund Policy. Ms.’s most recent subscription charge dated 2/18/2020 was eligible for a refund. As such, arefund in the amount of $39.00 was processed on 2/21/2020. Ms. should please allow 3-5business days for this refund to appear on her bank statement.Ms.’s account has been successfully downgraded to a free basic membership. Her credit cardwill no longer be charged. If Ms. still wishes to remove her credit card informationcompletely, she should follow these steps:• Log into her account• Go to her Account & Settings screen• Go to the Credit Card Information section• Click into "Edit" link• Click "Delete"Care.com offers a very thorough Help section designed to offer immediate assistance for accountmanagement, as well as 24-hour email support and call center support M-F. I would encourage Ms. to reach out to us at any time in the future for clarification or assistance with her account.Additionally, Care.com takes feedback from our members very seriously and is always striving to providethe best membership experience for them. I appreciate Ms.’s feedback regarding oursubscriptions and billing practices. As such, I have personally submitted her feedback to the appropriatedepartment on her behalf.
I am writing this complaint as I had canceled by auto-renew monthly subscription to Care.com within 1 month of the original subscription however I noticed my credit card was charged twice since then. The cancelation was done online when I downgraded my account from the Premium membership.
We want to acknowledge that Ms. is frustrated because she cancelled her subscriptionand was billed two times since that cancellation took place. We want to acknowledge that shehas requested a refund of the two charges she believes were incurred after she cancelled hersubscription.Ms. joined Care.com in 2018 and upgraded her account to a monthly renewingsubscription on 12.17.2019. As stated at the time of upgrade, all subscriptions automaticallyrenew until cancelled. This information was also outlined in the billing confirmation email thatwas sent to her on 12.17.2019.On 2.19.2020 Ms. contacted our Member Care team via phone stating that she haddowngraded her account and had been billed twice since then. A representative explained thatwhen an account is downgraded or cancelled a confirmation of this action is sent to the memberCare.com inbox as well as the members personal email address offsite. It was explained to herthat this confirmation never took place which means her account never downgraded as she hadstated. A representative explained our refund policy and escalated her request to be reviewed bya supervisor. Later that same day, a supervisor contacted Ms. via email letting her knowthat as an exception to our policy a refund for two months of service totaling $84.92 was issuedto her.On 2.19.2020 this refund was issued to Ms.. It may take up to seven days for this refundto be reflected on her bank account. Additionally, the account was correctly downgraded back toa free basic membership and no further charges will be incurred. We ask that if Ms. hasany additional questions or prefers that her account be closed altogether that she reaches out toour Member Care team at ***We hope this outcome is the resolution Ms. had been looking for and appreciate herworking with us to resolve her concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I signed up for 3 months before I searched the reviews and when I tried to use there services and messaged the list of caregivers I got no response. I called them several times and was left on hold for 30 mins before hanging up. I decided to cancel online but it is impossible because they don’t have the option they claim to have on their website to go to account settings and cancel.
It was easy to sign up but when I tried to cancel that day and till this day 4 days later it is impossible. Ive need trying everyday and no response. Someone Please Help me
This member called into our call center and was assisted on the same day this review was posted. The call center can get very busy and there may be times when there is a wait time for getting a rep. We do also offer assistance via email, social media and chat. There also seems to have been some confusion about how the premium membership works and how it is downgraded as opposed to closing the account completely.
Signed up for 1 month in September 2017. It is now February 2020 and they are still charging my bank account $27.06 per month. We have tried to cancel and care.com has taken a running total of $730.62 so far.
There is no contact information listed on their web-site. You have to google search to find a phone number. However, no one will answer or call you back.
We have no idea how to officially cancel our account, get a refund or simply talk to someone.
User beware of care.com
We are not able to locate an account on the Care.com site with the information that was provided. Our toll-free number is (877) 227-3115. We can also be reached via email at [email protected] or you can send us a private message or direct message on social media.
Website is highly unreliable and it is virtually impossible to get help beyond useless FAQs.
This member has a new account and has not reached out to us for any assistance. We are available by phone at (877) 227-3115, email at [email protected] and on social media to assist our members with navigating their accounts.
Care.com engages in shady business practices by charging "members" a recurring monthly fee without making it apparent to customers. I believed I was paying a one-time fee for a month of service, which was all I wanted. I understood it was for one month, but I did not understand they would be keeping and charging my card every month. The same day they charged a second fee on my charge card, I immediately went to their website to contact their customer service. Nowhere on their site is customer service contact posted--no phone, no email, no address--just a FAQ section. I tried to delete my credit card info and could not. I finally found the hard-to-find section for "downgrading" my account in order to eliminate the monthly charge. I feel they purposely made their monthly-charge practices hidden in fine print and a follow-up email in order to scam their customers.
We thank Ms. for sharing her experience and feedback with us regarding thebilling of her Care.com account.We also apologize for Ms.’s frustration with her account and attempts to contactCare.com. All accounts automatically renew until cancelled and this information isdisplayed at the time of upgrade, in our Terms of Use and in the billing confirmation thatis sent at the time of upgrade.Additionally, Care.com’s contact information can be found in the help section of the site.For future reference, we can be reached via email 24 hours a day at***, by calling our toll-free number at (877) 227-3115 or by Live Chat.Representatives of our Member Care Call Center and Live Chat Teams can be reachedbetween the hours of 8am-6pm EST Monday through Friday.Per Ms.’s request we have refunded the most recent charge on her account inaccordance with our Terms of Use. Please note, the refund although processed maytake up to a week to show on her credit card statement depending on her bank.Additionally, Ms.’s account has been downgraded back to a free basicmembership and no additional charges will be processed. If Ms. wishes to closeher account completely, she is welcome to let us know, or she can also follow theinstructions outline below to close the account herself:• Log in to your Care.com account.• Click Account & Settings on the left side of the home page.• Visit the Membership Information section• Select the option to downgrade or close the account.To close the account, Ms. will need to log in to her Care.com account using acomputer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I signed up for the service looking for a sitter. I cancelled the service after use last summer & have NEVER used them again. The billed me for another continuing year and have not responded to a refund of $156 from *** or my bank. My bank did put a block on their efforts but because they billed via *** they where paid and have not responded to any of my calls or emails disputing this transaction.
We thank Ms. for sharing her experience and feedback with us regarding thebilling of her Care.com account.In review, we have no record of a cancellation or downgrade request from Ms.prior to 2/4/20. Upon a successful cancellation or downgrade an email confirmation issent. We recommend in the future if this confirmation is not received that the membercontact us right away.Per Ms.’s request we have refunded the most recent charge on her account inaccordance with our Terms of Use. Please note, the refund although processed maytake up to a week to show on her credit card statement depending on her bank.Additionally, Ms.’s account has been downgraded back to a free basicmembership and no additional charges will be processed. If Ms. wishes to closeher account completely, she is welcome to email us at *** or call ourtoll-free number at ***. A representative of our Member Care Call CenterTeam can be reached between the hours of 8am-6pm EST Monday through Friday, andthey are glad to address your concerns.She can also follow the instructions outline below to close the account herself:• Log in to your Care.com account.• Click Account & Settings on the left side of the home page.• Visit the Membership Information section• Select the option to downgrade or close the account.To close the account, Ms. will need to log in to her Care.com account using acomputer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I stated in my dispute letter, I have updated and asked that my account information be removed for months - and Care.Come system does not indicate such. Again, I would like to be assured that my my banking information is DELETED. I have logged in & used your directions - explicitly and it still does not update my choices. So either, you system's program are not working properly or once your information is given it is IMPOSSIBLE to delete it. So I ask that you have one of your computer technicians REMOVE my banking information from your site with my permission because I cannot. I have tried since July of 219 & It hasn't worked. Thank you for agreeing to refund my funds, I don't trust that it will not happen again since you still have my banking information. To date, the funds have not shown up in my account.
Regards
How is this an A rated company? Like almost all of the other reviewers, I wish I would have looked here first before signing up for this. I signed up for a one month membership and somehow was put on auto renewals for my payments. I don't look at my cc statements all the time, like many others. I used the site for the one month I signed up for and then didn't use it again. I recently did a scan of my credit card statement and to my shock, I was charge for the next 3 months. I called for a refund and was told my money would be refunded, but I only received a refund for one month. I was then given a phone number to call, spoke to someone who said he would send my request for the other two months to the "Refund Department". Just having a "Refund Department" is pretty telling that this is set up to be a scam and I'm sure like all the others who have called, I will be told "Sorry you didn't know about our auto renewal". If they go into my account they would see that I never used it after the one month I thought I was signed up. A company with good business practices would run their business this way. So sad they have to continue to be set up this way and scam money from hard-working people.
The upgrade/billing page of this type of account clearly states our renewal policy as shown below.
*By clicking Upgrade Now, you agree that your credit card will be charged $(amount) per month, plus any applicable sales tax, for the duration of the plan you selected.You also agree that your subscription will automatically renew for additional 1-month terms unless you cancel your subscription before it renews by contacting us at (877) 227-3115 or [email protected], and you authorize us to charge your credit card $150 each month, plus any applicable sales tax, for the duration of each renewal term.
I signed up for 1 month at care.com. I was not notified I was going to be billed every month after signing up for one month only. I noticed I was being billed for subsequent months after I thought my 1 month had expired. I contacted care com and they said they could only refund me 1 month out of the additionally 3 I was billed. They noted that I never used the website or acct in the 3 months (Dec, Jan and Feb). I am fine paying for Nov as that month I did use the site and that was what I had signed up for. There wording on their website is misleading and there is no notifiable message that your 1 month subscription will continue on until you cancel.
We want to acknowledge that the member Ms. claims to have not understood the Care.comsubscription when she enrolled and feels deceived by her experience with Care.com.As was previously explained, it is the responsibility of the member to cancel their subscription wheneverthey see fit. I apologize to Ms. if she was not aware of this, but as was shown in the previousresponse this information was readily available during enrollment.When Ms. contacted Care.com, a representative reviewed her request to determine if the mostrecent subscription charge met the eligibility requirements in accordance with the Refund Policy. Ms.’s subscription was eligible for a refund of the most recent charge. On 2/2/2020, a Refund in theamount of $39.00 was processed as she made the request within 30 days of the most recent charge andhad not used her account. Ms. is not eligible to receive any further refunds. As provided in ourprevious response the renewal feature was clearly explained at the time when Ms. upgraded to aPremium Subscription. This feature is also clearly explained along with our refund policy in Section 8 ofCare.com’s Terms of Use, which Ms. agreed to at the time of enrollment on the site.Care.com offers a very thorough Help section designed to offer immediate assistance for accountmanagement, as well as 24-hour email support and call center support M-F. I would encourage Ms. to reach out to us at any time in the future for clarification or assistance with her account.Additionally, Care.com takes feedback from our members very seriously and is always striving to providethe best membership experience for them. I appreciate Ms.’s feedback regarding oursubscriptions and billing practices. As such, I have personally submitted her feedback to the appropriatedepartment on her behalf.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
I was a member for many years. I answered an ad to take a man Monday through Friday to visit his wife in a nursing home. I spoke with his daughter and she said she wasn’t taking taxes out of my checks each week. I had a time a few days later to meet them for an interview, and I decided before I met them, I didn’t want the job because no taxes were being taken out.
She got mad that I cancelled, that she called care. Com and told them some lie, and they terminated my membership without hearing my side.
There were no rules about canceling a meet and greet and I used care for side jobs to make extra money.
I don’t think it’s fair what they did, and want to get back on there.
I apologize for Ms.’s frustration with her membership with Care.com and experience with thesite. Unfortunately, the decision by Care.com to close an account is irreversible. Furthermore, when weterminate an account, we are not required to disclose the specific reasons as to why the account wasremoved. Per our Terms of Use, Care.com reserves the right, among other things and in its solediscretion, to terminate a membership for any reason or no reason, with or without notice. I doapologize, but Ms. will not be able to re-enroll on Care.com. If she has any further questionsor concerns, I would encourage her to refer to our Terms of Use. Section 5, which I have included below,provides the exact information pertaining to Ms.’s concern.5. Termination of RegistrationIn any event, Care.com reserves the right, in its sole discretion, to terminate your access to all or part ofthe Care.com Site, to remove your profile and/or any content posted by or about you from the Site,and/or to terminate your registration in Care.com, for any reason or no reason, with or without notice.If we terminate your registration, we have no obligation to notify you of the reason, if any, for yourtermination.
I was charged for something I did not approve. the website glitched and charged my card. I do not use this service. I was just looking. They charged my card multiple times and refunded me all but the last charge.
We thank Ms. for taking the time to share her feedback and concerns with us.Unfortunately, we have not been able to locate the account in questions in our systemwith the information provided. We ask that Ms. contact us directly with thefollowing information:• The email address used to create the account• The full first and last name listed on the account• The phone number• The full address• The last four digits of the credit card that was chargedThis information can be sent via email to *** or we also can bereached telephone. Our toll-free number is *** and a representative of ourMember Care Call Center Team can be reached between the hours of 8am-6pm ESTMonday through Friday.Once I have this information, I will be able to locate Ms.’s account. We lookforward to hearing from her soon.