CareWest Citrus Care

A response was sent to [redacted] on 6/8/ "In light of your correspondence, we completed a review of your policy recordsOur review reflects that you purchased your [redacted] auto policy with us on September 28, by phone The policy was issued with a $comprehensive and a $ collision deductible, which was the same coverage that you had in place on your [redacted] On October 27, 2015, we spoke with you by phone and reviewed the Quote Acceptance Forms that were sent to you for your signature We agreed to accept your verbal authorization that the policies were issued with the coverage limits and electronic billing option you requested Your collision deductible has been changed to $per your request on June 2, Based on our review, we are unable to comply with your request to adjust your coverage back to the inception of the policy We do not have any record that this was requested at the time you accepted the policy."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This response is insufficient, shows lack of concern and/or care, in respect to the entire business relationship and customer service and billing issues encountered when I counted on Travelers to represent me as my auto insurance company for which has fallen short The company took my payment over the phone and cancelled me with no notification then mailing refund check and statement to an inaccurate address Just poor follow up and careComplete and unexpected disappointment Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:After being notified on July 14, that [redacted] (who is part of the reason I had to contact the Revdex.com in the first place) was not to contact me in any way (phone, email, in person, etc.) Traveler's has apparently instructed her to contact me in regards to the diminished value claimThat is completely unprofessional and not acceptableI have already emailed Cory Blankenship to inform him of the issue and I am awaiting his response Sincerely, [redacted]

A response was sent to [redacted] on 9/4/ A review of our policy records shows that we have received all required coverage selection forms from you In light of this, we have adjusted our records to remove the additional charge Your policy is currently paid in full for the term from June 16, to June 16, We apologize for any inconvenience and thank you for allowing us to protect what matters most to you

Since Travelers responded on 10/6/to Mr [redacted] ’s complaint, he contacted Tom M [redacted] in [redacted] Business Center and expressed concerns that the two claims should be consolidated into oneWe sent [redacted] ’s concern to the Travelers [redacted] Claim Office, and they agreed to retain one claim – [redacted] and to void the other claim – [redacted] Tom M [redacted] has spoken with Mr [redacted] and he is extremely happy with Travelers The details of his policy are not yet worked outPatricia S D [redacted] | Sr Compliance Consultant | Corporate Compliance, Consumer Affairs Travelers [redacted] [redacted] ***W: ###-###-#### F: ###-###-####

Travelers' underwriting representative has reviewed the inspection report and has also spoken with [redacted] by telephone As a result, [redacted] 's policy dwelling coverage has been adjusted to the original amount for which he was provided the original quote [redacted] will receive updated policy documents in the mail within to days A response confirming this information was forwarded to [redacted] as of December 19,

A response was sent 8/30/2016...sorry we overlooked uploading to the website We have completed a thorough review of your automobile policy billing and can confirm that the $balance due is correctI have included a detailed account of your billing history prior to the cancellation of your policy effective October 24, for your review

A response was sent to M [redacted] on 11/12/and posted to Revdex.com website on 11/18/ The response to her of 11/12/detailed....addressing all concerns related to the Auto and Tenants Policies

A response was sent 10/7/to [redacted] explaining why Travelers is upholding the cancellation of her auto policy

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

[redacted] I am rejecting this response because: Insurance should cover situations that are unforeseeable as well as any kind of issues that arise unintentional from the homeowner It was unforeseeable and unintentional that the air-conditioner was either improperly installed or improperly ventedTherefore the insurance company should fix the problem and then follow up with recouping their losses by pursuing the installer or the manufacturer of the air-conditioner There should be a further investigation as to what calls the air-conditioner to malfunction as it did and once again that is not something that is the homeowners responsibility but something that should be covered under the insurance The heart of having insurance is to cover the major expenses that a home repair or catastrophe could incur on the homeownerIn this situation the heating and ventilation system is a major major expenseThis could lead to the entire removal and replacement of the air conditioning system as well as the ductworkHowever a further investigation would need to reveal exactly what is the cause and the culprit of this malfunction or faulty installationThat is not the responsibility of the homeowner but that is the responsibly of the insurance company that covers the entire tea of the home If the investigation finds out that the defect in the machine was due to faulty maintenance on the part of the homeowner then it would make sense that Insurance agency does not pay further However that investigation was not conducted at the home when the insurance appraiser went to the home and spent time reviewing what damage was done to the homeBecause the damage is just as important as the damage doneTherefore the investigations is incompleteIn conclusion as recommended in the first letter that any logical person would see that an unforeseeable and unintentional destruction of property should be covered under homeowners insurance If the homeowner intentionally inflict harm upon his home then that would not be covered however the home itself is what is to blameIf insurance doesn't cover this then it doesn't make sense but insurance to cover anything else Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just want my house to be completed The responses for the adjusters actions are and inaccurate but again as long as my home gets taken care of, that's all that matters This complaint seemed to have lit a fire underneath Travelers to move more swiftly in completing this claim Sincerely, [redacted]

[redacted] *** [redacted] I'm still waiting for Traveler's to respond to the Revdex.com Thank you

Complaint [redacted] I am rejecting this response because:I am not accepting the complaint be closed until my vehicle has actually been re-inspected for diminished value and a determination to my satisfaction has been met Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not heard from anyone regarding my complaint and/or resolution including from the Connecticut Department of InsuranceCan some one please update me on the status and final decision Sincerely, [redacted] ***

A response was sent to [redacted] 6/20/as follows: "I have reviewed the notes from the account and have no record that you contacted us either by telephone or in writing and requested your policy remain cancelledWe have adjusted the cancellation date of the policy as you are requesting and you now have a $balance due which has been communicated to our collections partnersNo information about the debt was communicated to any consumer credit bureaus The reason for your policy cancellation as explained in your prior Revdex.com complaint was due to no Travelers Welcome Team interview to verify the rating information of your policyA change in billing preference would not impact your eligibility for a Travelers policy"

A response was sent 1/19/2017...delay in appraisal process, due to significant weather conditions and the holidays, that caused an increase in the length of time to complete the appraisal Your claim has been settled and a payment was issued to your lienholder on January 16,2017, as the vehicle was deemed a total loss

Complaint: ***
I am rejecting this response because: My position remains the same on the caseI believe due to horrible customer service and not being able to change my policy when needed would result in payment being waivedI paid numerous months of renters insurance on a property that I did not even live in because my Travelers agent refused to update my policyMy Travelers agent refused to update my policy to where I was residing for both renters and car insuranceWhat incentive or trade off are you giving for horrible customer serviceI stand in my position
Sincerely,
*** ***

A response was sent to Mr*** on February 1, outlining the premium payments made to Travelers for numerous policies, and any unpaid premium balances apart from the payments made. With his inquiry, we acknowledge that Mr*** may not have understood the earlier account bills
As an accommodation, we have suspended collection activity on his account for thirty days. However, Travelers review has confirmed the premium balances due are based on coverage we provided to Mr*** and that they are outstanding. Mr*** is urged to contact Travelers collection vendor to make payment arrangements at his earliest convenience