Carolina Carports, Inc.

Review: Ordered this carport on 5/10/14. Puit 10% down when ordered whas told by salesman it would be up in 3 to 4 weeks. Called Carolina Carports 5-30-14. Was told it would be up by 7/17/14. Also called 7/10/14 + was told they did not know when it would be delivered or put up. Carolina carports called us on 5/16/14 and wanted to knwo if the gorund was level and ready to go. I called back on Monday 5-19-14 the ground was reach. As of 7/14/14 we know nothing - no delivery date + no set upDesired Settlement: get waht we ordered

Just a word of advise to anyone looking to buy a carport. I ordered one approximately three months ago. I finally got a call telling me that they were scheduled to come install it last Tuesday. Due to the weather that we had it got put off until Friday. I then get a call Friday saying that it will not be installed until Tuesday. Tuesday rolls around and its a no call no show. I call the company Wednesday to find out why they did not show up and the lady tells me that they had to work over but would be there between noon and that evening. I get home that day and still no carport... I call again Thursday morning and I am informed that the crew had already packed up and went back to NC as if they forgot about me.. Now how the [redacted] you forget that you are hauling a 20' carport behind you beats the [redacted] out of me but ok... I looked them up on the better business burrow and they have 136 complaints and a F rating. Needless to say I will never do business with Carolina Carports again and strongly suggest that none of u do as well.

Delivery and install scheduled for Monday 2/23. I ask are you sure, they are predicting a winter storm. high in the 30s and precip. Answer is yes. I informed them several times I have to drive 110 miles Sunday night and take a day off work to get to the install site. If they are going to cancel, I need to before I have to go out. The woman I spoke with assured me they would call Sunday if they were not going to be there Monday. On Sunday, the forecast for Monday is a high of 24 and 70% chance of winter mix with accumulations less than an inch.. No call, so I go out to our property Sunday night. The sleet starts about 3:00 am as predicted and we had about a half inch by morning. Monday morning at 9:00, they call and ask if they can reschedule for Thursday. Then they drop the bombshell. The first scheduled install for Monday was supposed to be near Tyler, TX. Then, they were supposed to come install mine. How the heck are they going to install a structure in Tyler in the morning and drive 230 miles to my location near Breckenridge and install a 20x36 building the same day? .Even if the weather had been good, it would have been impossible to install it when they told me they would. So, I wasted a day of vacation and got to drive 110 miles home on icy roads because 1) they did not do what they said they would and 2) they scheduled two jobs 230 miles apart for the same crew on the same day. We'll see what happens when they reschedule.

This company is a joke!! I ordered a carport in july .it took 2 months to get it installed..all I got was excuses after excuses..I ordered extra pieces to be installed .ordered in sept..I'm still waiting..I call the company repeatedly and all I get is excuses..will never buy anthing from this company again and I'm not recommending them to anyone either..customer service is nonexsistent with this co..stay away from them!!

I purchased a Carolina carport from a private individual in April of 2015 and he suggested to hire CCI to move the carport. CCI took my deposit and informed me it would be about 2-8 weeks. On the first weekend of August 2015, CCI set up a date to install and they backed out. A few weeks later they called and schedule a date to install and they never showed up. They scheduled a new install date a week later and failed to show. I even called to confirm that date and was advised we were good to go. They scheduled for the day after but the crew leader called and advised me he couldn't do the move because of inclement weather. I decided I had wasted enough time with CCI and hired a different company that moved it within a week.

TERRIBLE, TERRIBLE, TERRIBLE! My contract expired and they never called to check in. Three months past the scheduled delivery date, I got a call about my structure. NEVER order from them. You'd be better off paying an additional $200 to buy from someone else. The customer service is rude, unhelpful, and they tried to push the blame onto other people. Never deal with them. Please.

Review: We placed an order for a 18x21x9 carport around 5/26/14 and were told that it would be 4 to 6 weeks before we get the carport. We received a call around 8/1/14 (10 weeks later) stating that are carport was set to be installed 8/7/14 in the afternoon, a few days later we received a call stating that something came up and that our installation would need to be changed to 8/8/14 mid day. On 8/7/14 they called and changed the installation date to 8/12/14. When 8/12 came around I took off work to wait for these people to install my carport and come 4pm no one showed up nor did anyone call. So I called the company and was told that they would not be out because of the rain. I voiced my concern then that this installation had been changed numerous times and I keep missing work or having to reschedule my vacation because they keep changing it and that I think we should get compensated. The response I received was "I'm sorry but we cannot control the weather." I also told them that they could of called me earlier in the day to tell me this since it was raining all day and again I get sorry we cannot control the weather and I just got off the phone with the installer, we will have to reschedule. A whole week has went by and we have not heard anything about rescheduling installation. My husband called today and was told it would not be until the beginning of September before the carport could be installed. Why if you could not complete something one day that it was not reschedule for the next day, why would it be scheduled for 3 weeks after that?Desired Settlement: At this point I would like my deposit back and we will go some where else or I would like the carport installed ASAP and would like money off it for the inconvenience of being rescheduled 4+ times.

Just a word of advise to anyone looking to buy a carport. I ordered one approximately three months ago. I finally got a call telling me that they were scheduled to come install it last Tuesday. Due to the weather that we had it got put off until Friday. I then get a call Friday saying that it will not be installed until Tuesday. Tuesday rolls around and its a no call no show. I call the company Wednesday to find out why they did not show up and the lady tells me that they had to work over but would be there between noon and that evening. I get home that day and still no carport... I call again Thursday morning and I am informed that the crew had already packed up and went back to NC as if they forgot about me.. Now how the [redacted] you forget that you are hauling a 20' carport behind you beats the [redacted] out of me but ok... I looked them up on the better business burrow and they have 136 complaints and a F rating. Needless to say I will never do business with Carolina Carports again and strongly suggest that none of u do as well.

My experience and recommendations to make your experience a succesful one.

I went through MANY dealers and ultimately found [redacted] barns (http://www.[redacted].com/) and spoke to Lacey. She worked me, back and forth, through a lot of changes to end up with the order we placed. I would give Lacey a 10 out of 10 for a review.

She ensured that Carolina Carports (CCI) received my order and kept me in the loop. I received a very prompt call from CCI in the days that followed confirming receipt and reviewed my order. Both Lacey and the representative from CCI set my expectation of eight weeks turnaround. I needed some time to tear down a structure, expand and level the area, etc. I did this with the knowledge of eight weeks to delivery and had it done long before.

At almost exactly eight weeks I received a call from CCI stating I was to expect delivery the following week (Friday and finish work on Saturday due to structure size). We reviewed the order again and I actually expanded it to include J-Channel everywhere it was applicable and highly recommend that now that I've seen the end result.

I took a half day on that Friday and at 1 PM [redacted] installers from Pennsylvania arrived. I'm assuming J stands for Jose as he was clearly the supervisor as the other two gentlemen did not speak english very well, nor did Jose but much moreso then the other two. They got to work after Jose and I confirmed the order and placement, etc. I offered, and provided a cooler of Lemonade / cups to them as it was a hot day and they were working extremely hard and efficiently. I also provided them dinner (burgers and dogs) so they could keep working later.

One item I'd state is they had no concept of time as when they stated 40 minutes left it meant 4 hours and an overnight stay in a local hotel. They departed around sunset stating a 7 AM arrival time. I made sure the greeting crew (dogs) were put away prior to 7; however, they arrived at 8:30 AM on Saturday stating their hotel beds were too comfortable to get out. I believe if you work hard, and they did the day prior, to afford one to sleep in a bit so no big deal.

They worked for another 3 hours and the structure was complete. I was wondering to what extent they would clean up after themselves and was pleased they picked up EVERYTHING. While they were packing up I walked around the area and looked for any screws on the ground and they noticed me doing that. They all came over and we did it collectively for about 5 to 10 minutes until we covered the entire area twice over.

As one of the workers asked about our chickens and whether we sold eggs I provided him a half dozen as a gift as well as a $20 tip to each of them. I'm sure they do NOT get paid well and they did such a good job that I felt the tip was well worth it. I could not find opinions on what to tip CCI installers so went with $20 each ($60 total).

My opinion:

If you go into this and work with someone like Lacey @ [redacted] barns you'll have a good experience initially.

If, and this is a BIG IF, you understand to not hold your breath and are willing to wait for 8 weeks then you won't be disappointed, far from it.

I would STRONGLY recommend Lacey, [redacted] Installers from PA, and CCI with the above recommendations to going into it with the timeframe understood. I also would NOT recommend starting the process going into the Fall / Winter but rather start the process in the Spring / Summer as I did.

My two cents as the experience could NOT have been better with my approach. Some coworkers of mine are going to be getting their own structures but due to time of year going to take my advice and wait until Spring.

got a late start getting my area ready, due to me working away...but I ordered 9-9-15 with the site ready...24 x 21 x 9 Vertical roof/sides/gables came 10-30-15 as promised...the crew arrived late morning...no fault of theirs, since the person who's building was to be put up the day before didn't have his concrete base right...the crew led by Marcello Ocampo never stopped for the next 7 hours...he was very polite, and answered every question I had...for a young man, he was very experienced...if I put another up, I wish he would be the one to do it...

I understand some customers complaints about crews not showing up on the day or time promised...

its usually not the crews fault...weather is a big factor...traveling time may play into it...customer saying site ready/level and its not...

maybe CCI could have crew leader call in to let them know if theres a delay, and CCI could forward to customer...

My husband and I ordered a carport from Carolina Carports and had a very positive experience. It was delivered in eight weeks despite being a very rainy Florida summer and was installed by a very professional crew. We are very pleased.

This company has terrible customer service. Ordered the carport in September. We were told up front from the dealer it would be October or November. Three times were scheduled...the first cancelled as they didn't have time to get to us! Second one cancelled due to rain...the third one they went to the wrong house and instead of calling for better directions they decided to just go home. Now, I've been told it will be after January 4, 2016 before they can even think of scheduling our delivery. They can keep their carport....

7 weeks after ordering my carport, they still cant tell me when I will get delivery. say its due to rain in Georgia..Cant believe that would hold up my order in central Florida!!! Not at least if they have any crews that will work for them outside of a few areas. I have bought three carports from them and each time they get slower on delivery. I will never use these characters again for anything.

got a late start getting my area ready, due to me working away...but I ordered 9-9-15 with the site ready...24 x 21 x 9 Vertical roof/sides/gables came 10-30-15 as promised...the crew arrived late morning...no fault of theirs, since the person who's building was to be put up the day before didn't have his concrete base right...the crew led by Marcello Ocampo never stopped for the next 7 hours...he was very polite, and answered every question I had...for a young man, he was very experienced...if I put another up, I wish he would be the one to do it...

I understand some customers complaints about crews not showing up on the day or time promised...

its usually not the crews fault...weather is a big factor...traveling time may play into it...customer saying site ready/level and its not...

maybe CCI could have crew leader call in to let them know if theres a delay, and CCI could forward to customer...

Well done Job, on time, quick,neat

This company is a joke!! I ordered a carport in july .it took 2 months to get it installed..all I got was excuses after excuses..I ordered extra pieces to be installed .ordered in sept..I'm still waiting..I call the company repeatedly and all I get is excuses..will never buy anthing from this company again and I'm not recommending them to anyone either..customer service is nonexsistent with this co..stay away from them!!

Terrible lead time for a garage. There is no communication from the sales outlet to try and resolve the issue or get answers. I feel they are stalling to get more work in my area. Wouldn't purchase or refer again.

WE ORDERED A CARPORT BACK ON SEPT 24, 2015 WE WERE TOLD THAT IT WOULD BE DELIVERED 2 TO 8 WEEKS. BY NOVEMBER 2015 I HAD CALLED AT LEAST TWICE EVERY TIME I CALLED THEY SAID DUE TO WEATHER OR THAT WE WERE ON THE LIST AND WOULD GET A CALL THE FOLLOWING WEEK. WE NEVER GOT A CALL I CALLED AGAIN IN JAN 2015 STILL NO CARPORT BUT TOLD THEY WERE GOING TO CALL US NEXT WEEK EVERY TIME I MADE SURE THEY HAD THE CORRECT PHONE NUMBERS I CALL AGAIN THE END OF MARCH 2015 THEY PROCEED TO TELL ME THEY TRIED TO CALL US IN FEB NEITHER I NOR MY HUSBAND GOT A CALL FROM THEM AND AGAIN I MADE SURE THEY HAD THE RIGHT PHONE NUMBER AND THEN THE MIDDLE OF APRIL WE HAD TO PUT IT ON HOLD AND THEN A WEEK LATER I CALLED AND TOLD THEM TO BRING IT..MAY 10 2015 STILL NO CARPORT OR CALL I GO TO THE LOCAL DEALER HERE FOR THEM AND REQUEST MY MONEY BACK AND SO HE TOLD ME TO COME BACK THE NEXT MORNING TO GET MY CHECK IN THE MEANTIME I AM NOT SURE WHAT THE COMPANY TOLD HIM BECAUSE THE NEXT DAY THE MAN WAS RUDE AND SAID NOW THAT HE KNEW WHAT WAS GOING ON AND THAT THEY HAD CALLED US SEVERAL TIMES TO DELIVER WHICH WAS A BALD FACE LIE..AND THAT WE HAD PUT IT ON HOLD SEVERAL TIMES ANOTHER LIE. I WOULDNT RECOMMEND BUYING FROM THIS COMPANY CAUSE YOU WILL NEVER GET YOUR CARPORT WISH I WOULD HAVE LOOKED IT UP ON Revdex.com BEFORE I ORDERED IT....

Be careful here, the deposit you make to the dealer is not refundable. There fore the terrible service you get from Carolina Carport dispatches and set up crews can not be turned away without loosing money. Not on time and you must work to there schedule or they screw you over. You the consumer are at their beck and call not the other way around 4-6 week delivery is based upon number of buildings in your area they can do In one day apparently. No working with you, no way to complain to anyone above the local office dispatchers or get to management so you can resolve it properly. Find another dealer in your local area to work with.

WE ORDERED A CARPORT BACK ON SEPT 24, 2015 WE WERE TOLD THAT IT WOULD BE DELIVERED 2 TO 8 WEEKS. BY NOVEMBER 2015 I HAD CALLED AT LEAST TWICE EVERY TIME I CALLED THEY SAID DUE TO WEATHER OR THAT WE WERE ON THE LIST AND WOULD GET A CALL THE FOLLOWING WEEK. WE NEVER GOT A CALL I CALLED AGAIN IN JAN 2015 STILL NO CARPORT BUT TOLD THEY WERE GOING TO CALL US NEXT WEEK EVERY TIME I MADE SURE THEY HAD THE CORRECT PHONE NUMBERS I CALL AGAIN THE END OF MARCH 2015 THEY PROCEED TO TELL ME THEY TRIED TO CALL US IN FEB NEITHER I NOR MY HUSBAND GOT A CALL FROM THEM AND AGAIN I MADE SURE THEY HAD THE RIGHT PHONE NUMBER AND THEN THE MIDDLE OF APRIL WE HAD TO PUT IT ON HOLD AND THEN A WEEK LATER I CALLED AND TOLD THEM TO BRING IT..MAY 10 2015 STILL NO CARPORT OR CALL I GO TO THE LOCAL DEALER HERE FOR THEM AND REQUEST MY MONEY BACK AND SO HE TOLD ME TO COME BACK THE NEXT MORNING TO GET MY CHECK IN THE MEANTIME I AM NOT SURE WHAT THE COMPANY TOLD HIM BECAUSE THE NEXT DAY THE MAN WAS RUDE AND SAID NOW THAT HE KNEW WHAT WAS GOING ON AND THAT THEY HAD CALLED US SEVERAL TIMES TO DELIVER WHICH WAS A BALD FACE LIE..AND THAT WE HAD PUT IT ON HOLD SEVERAL TIMES ANOTHER LIE. I WOULDNT RECOMMEND BUYING FROM THIS COMPANY CAUSE YOU WILL NEVER GET YOUR CARPORT WISH I WOULD HAVE LOOKED IT UP ON Revdex.com BEFORE I ORDERED IT....