Carpet America

RE: Complaint # *** Maria S*** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Maria S*** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our
findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone: ###-###-#### Fax: ###-###-####***@phoenix.edu

Thank you for providing us with the opportunity to review the concerns presented by Mr***. We have reached out to him directly to obtain additional details in our effort to understand, review and respond to his concerns.From: UofPhoenix Sent: Wednesday, July 27, 8:AM To:
'david***[email protected]' Subject: Revdex.com inquiry - University of Phoenix Good morning, Mr***. We are in receipt of your concerns as presented to the Revdex.com. We would like the opportunity to review and respond to your inquiry, however, we were only provided with the following information: They have made it impossible for me to get into a collegeThey have ruined my college life historyI want it explunged and keep confidentialand don't tell others. Can you provide additional details so that we may conduct and in-depth review of your student file and respond accordingly? We look forward to your response. Kind regards, Office of Dispute ManagementUniversity of Phoenix | Office of Dispute Managementphone: ###-###-####| fax: ###-###-#### | email: ***@phoenix.edu

RE: ***The University of Phoenix has reviewed this complaint submitted by Mr*** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written
authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,*** ***, MBA/HRM Senior ManagerUniversity of Phoenix

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our
findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** Phoenix AZ 85040Mail Stop: ***Phone: ###-###-#### Fax: ###-###-####***@phoenix.edu

RE: Revdex.com Complaint # ID#: ***
Hello,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,

May 5, 2015Mr*** *** *** *** ***
*** *** ** *** **RE: Student IRN: *** Dear Mr***:We received notice on April 29, of your complaint filed with the Revdex.com concerning your account with the University of Phoenix Online In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to *** If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus: ***• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.After completing a thorough review, I find that you contacted the University of Phoenix in December regarding your interest in the Bachelor of Science in Accounting (BS/ACC) degree program, and the requirements needed to earn your Certified Public Account (CPA) certificate University representatives encouraged you to contact the Texas State Board of Accountancy to verify that the University’s online modality would be accepted towards your CPA Certification Records go on to show that you contacted the University of Phoenix again in April expressing your interest in enrolling in a single class offered by the University, COM/530, Communication for Accountants Your enrollment representative MrBrian N*** explained to you that the cost of this class was $2,and was accompanied by a one time registration fee of $45.00, both of which would be due at least one week prior to the start of class University records reflect that you requested to be enrolled in the aforementioned class on April 8, 2015, and requested a start date of April 28, Your registration fee of $was applied to your account on April 10, Upon further review, University records show that you were contacted by a University Enrollment representative on April 16, 2015, informing you that based off of the information you provided on your Application for Admission, you were required to take an English proficiency exam, as your high school and prior college was completed at Spanish speaking institutions Records reflect you did not meet the minimum requirements for this test, and your campus representatives were unable to schedule you for the COM/class.Mr***, we regret any concern you may have experienced and appreciate you giving us the opportunity to assist you Unfortunately, it is required that you successfully pass the English proficiency test that is offered through *** *** *** before you are eligible to be admitted into the University of Phoenix, based off the information that you provided in your application for admissions Please be advised that the University refunded the $registration fee that you had previously paid on April 28, As a result, your account reflects a $balance and is considered to be paid in full.Although each student experiences many different situations, the University strives to provide the best possible service to all present, alumni, and prospective studentsIn a continuing effort to improve the quality of education and service we provide our students, we value your feedback. I hope you find this review informativeIf you have any further questions, please contact us. Sincerely,David D***Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Online cc: student file MrSam M***, Director of Finance

I do not accept the response as the University representative did not provide an resolution for furnishing that information, i.e, consent release form

RE: Complaint Number ***
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by MsA*** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Tondra R***, MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management
*** ** *** *** *** ** ***
*** *** ***
*** *** *** ***
*** ***

Revdex.com Complaint # ***
Hello,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant

RE: Revdex.com Complaint # ***Dear MsGarcia,Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications
with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of
our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***
*** *** ***
*** *** *** ***
***

Thank you for providing us with the opportunity to respond to this student's concerns.The University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Tondra R***, MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management *** ** *** *** Phoenix, AZ 85040Mail Stop: CF-S907Phone ###-###-#### Fax ###-###-####email: ***@phoenix.edu

when I decided to go back to school I did know what I was doingMy advisor said it would be better for me in the long run to get a degree because I could do more with itMy advisor did not make me aware that I would still have to go to school for certificates in order to get an entry level positionMy advisor implied that financial aide was money that the government gave to people to go back to schoolI can't afford to go back for those certificates, I have a mortgage, a car loan and these darn school loans I will never be able to pay back because I was conned into enrollingI was lied toI was misledWhat else can I say to get someone to understand that this company is a con artist?! Do I also have to hire a lawyer I can't afford?! This is absurd!

Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Mr*** and responded directly to the complainant on 04/29/Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant
without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Tondra R***, MBA/HRM Senior ManagerUniversity of Phoenix

RE: Revdex.com Complaint # ***
Hello,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of
our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone: ###-###-#### Fax: ###-###-####***@phoenix.edu

RE: Complaint # *** *** ***
Dear MsRodesno:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms. *** and responded directly to the complainant
Due to privacy laws the
University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** *** *** ** ***
*** *** ***
*** *** *** ***
***

Dear Ms***: This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received March 25, regarding your account with the University of Phoenix University records reflect we previously responded to you concerning this information on February 8, 2016. The University strives to provide exceptional service to all present and past studentsYour most recent correspondence is duplicative of your original inquiry and offers no new information Withdrawing from the University is the process of updating your enrollment status with the University Unfortunately, withdrawing from the University does not absolve you from your financial obligations Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on the student website. When the University was unsuccessful in resolving the balance, the account was then transferred to collections for further collection efforts The University reserves the right to apply its standard procedures to collect the balance due on the account After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account. As we have validated the balance due in the amount of $386.00, your account will remain with a designated collection agency until the balance is rectifiedIf you would like to remit payment now, please contact a representative at CBE Group at 1-800-451-Once your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated Please review the enclosed response that was sent previously and file this in your records Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response. In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to 602-626- If you still have access to your student website, you can submit this form electronically as outlined in the following steps: Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. Sincerely, Mary A***Executive Account AnalystUniversity of Phoenix Star C***University Account Analyst

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant Due to privacy laws the University of
Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** ***, Phoenix AZ 85040Mail Stop: CF-S907Phone: ###-###-#### Fax: ###-###-####***@phoenix.edu

We have conducted an additional review of this student’s concerns and found no new information that would change the prior decision. In reviewing her rebuttal, we see that the letter sent to her on 06/29/addresses all concerns listed in her initial complaint and the inquiry below. Kind regards, Tondra R***, MBA/HRMSenior ManagerUniversity of Phoenix