Carpet America

They defraud students and government overcharge classes useless How manage a checkbook and credit card do that home for free Not worth money I only went less few months and UOP took money in September I never attend that long

Contrary to the response from the University of Phoenix, I have not received any correspondence from the University by mail, phone, or emailI attached the letters I received from financial aid stating when funds were returned due to my dropping the class

RE: Complaint # *** *** * *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** * *** and responded directly to the complainant Due to privacy laws the University of
Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***
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Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the
complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainant Tondra R***, MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management *** ** *** *** *** ** ***Mail Stop: ***Phone *** *** ***
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RE: Revdex.com Complaint # ***Dear MsRodesno,The University of Phoenix has reviewed the complainant’s additional commentsPlease note we previously responded directly to the complainant regarding this matterAs we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands
Best regards,

RE: Complaint ID #***The University of Phoenix has reviewed this complaint submitted by Mr*** and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the
required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,*** ***, MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

No one has contact me I been calling that school this issues is still going on don't let this school tell you that they call me cause they have not

Uuniversity of phoenix has my full permission to speak on this

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of
our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***
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It has stated that I would receive a letter from them and I have not received nothing from them at all

RE: Revdex.com Complaint # *** Hello, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Star C***University Account AnalystUniversity of Phoenix Office of Dispute Management

The response was simply letters that were previously sent, which, as I explained in my complaint, did not actually address the issues we encountered One of the issues is that we were specifically told that the degree would take years and cost $ It was not until after we were enrolled that we learned of the misrepresentation We brought this up numerous times, only told be brushed aside and told that they were sorry for the confusion Again, we remained in the school first because we were told that our credits would transfer and second because we were assured that employers search out graduates from the school We discovered that no schools in four different states accepted any credits We understand that not all credits may transfer, but we were told that the school is not recognized as valid, so they would not accept credits Again, this was multiple schools in multiple states We had already paid the school a great deal of money, so we remained in order to receive our degree (again, because we were assured employers seek out graduates) However, after we graduated from the school, not a single employer in multiple states accepted the degree My husband and I are two different fields, so it was not a matter of a certain field of study I also provided studies that showed University of Phoenix graduates had a higher rate of unemployment than other groups This shows that it was not just an isolated issue but an ongoing, widespread problem.The school also failed to address the numerous issues we had with advisors and staff while in school We had a constant stream of different advisors,, which meant that many of the issues went unresolved We would send an email and not received a response for days or weeks, only to then discover that advisor left and there was a new one This also led to misinformation being provided as no one seemed to communicate with one another Another issue that we brought up was the fact that the school is nothing more than a diploma mill I provided the school with several instances of this, but they failed to respond All I was told was that all instructors were highly educated The issue is not necessarily with the education of the instructors but more in the way the classes are taught The classes are nothing more than form questions that are the same for every single class The problem with this is that all answers can be found on other sites, and it leads to no real discussion in class The majority of the time the instructors simply post the questions and say that you need to answer them They do not facilitate the questions or provide in depth learning The assignments are the same way Each assignment is exactly the same in every class without any derivation If the school actually cared about learning, it would be up to the instructors to provide lesson plans, assignments, and actually teach Instead, they just use the same syllabus and questions the school creates This is more proof the school is a diploma mill The only real grading was simply making sure a student posted a response on the required number of days They did not actually care about the content Students also received grades based on the work from other students For example, in some classes we were required to work in teams However, if a team member did not do their share, all students would receive a deduction, even if we could show that we made every effort to contact the other student and get him to do his share I brought this up several times, only to hit a wall and not receive help.Additionally, the school does not actually look into the educational history of students If you have money,, you are admitted to the school They then encourage student loans, and again, provide information regarding the true cost of the school Other schools require you go through an actual application and review process, which can include interviews and submission of high school transcripts My main interview was Tracey F* telling me the (false) cost of attending and the time it takes to complete a degree At one point I spoke with Paula S***-Clements Finance Resolution Manager via phone to discuss the issues my husband and I experienced She agreed that there were many issues and stated that we would be receiving a refund once she spoke with the President She stated that she could not confirm the amount, but she would be in touch within a few days During our conversation she knew that we had filed complaints (as that was the reason we were then speaking to her) and she admitted that we were excellent students, so this was not a matter of us failing and being unhappy However, after almost two weeks we had not received a call or email from her We then received an email stating that she couldn't speak to the president as we had already filed a grievance (again, she knew that during our conversation) When I responded, I then received a response from Ivy B***, who stated nothing would be done I requested to speak via phone, and she agreed However, she failed to actually answer any of my questions or address my concerns Instead, she repeated a stock answer She then claimed she read all of our emails, but she refused to say how many she read (we have over a thousand emails, so I find it very difficult to believe she read even a fraction or else she would have stated the number) She ended the conversation repeating the canned response she prepared ahead of time I provided numerous articles from various sources showing the poor employment rate of the graduates, similar issues with other students (I found several people that were told the exact same cost as we were, which shows that it was not a misunderstanding by us, but the enrollment counselor falsified information to get students to enroll), I provided articles showing the school was under investigation and the Department of Defense even banned them for a period of time.The school also has a decrease in enrollment and was sold There are articles showing that it is not doing well, which is why I believe the school refuses to discharge our loans They are already losing money and do not want to lose more by discharging two more loans The school has failed to provide a proper education, it misrepresented the cost and time it takes to complete a degree, and there was a huge lack of assistance from both academic and financial advisors while we were enrolled We are requesting that both of our loans be discharged

RE: Revdex.com Complaint # ***8 Dear Ms*** Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Star C***ODM University Account Analyst

RE: Complaint # *** Ms***
Dear Ms***:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded
directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Coordinator
University of Phoenix
Office of Dispute Management
South Riverpoint Parkway, Phoenix AZ
Mail Stop: CF-S
Phone: ###-###-#### Fax: ###-###-####
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RE: Revdex.com Complaint ID# ***Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with
the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Tondra R***, MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management SRiverpoint Parkway, Phoenix, AZ 85040Mail Stop: CF-S907Phone ###-###-#### Fax ###-###-####email: ***@phoenix.edu

RE: Complaint #*** Antonio *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant Due to privacy laws the
University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***Mail Stop: ***Phone: *** Fax: ***Joel.R***@***

RE: Complaint Number ***
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by MsL* and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Tondra R***, MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management
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RE: Student IRN: *** Revdex.com (Revdex.com) InquiriesRevdex.com Complaint ID No.: ***Dear Ms***:This letter is in response to the complaint you filed with the Revdex.com (Revdex.com)concerning your student account with the University of PhoenixAccording to our records, we previously responded to you concerning your account on September 23, While we find this“new” request to be duplicative in areas, we also recognize your request for additional information.The University recognizes the concerns you presented in your inquiry regarding your account balancePlease note federal financial aid is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awardedFailure to meet the requirements established for the award year at the time of your withdrawal will result in unearned funds being returned to your lender after the Return of Title IV (ROTIV) funds calculation is completedRecords reflect you attempted credits and successfully completed credits in your second disbursement periodTherefore, the account balance of $1,is due the University as a result of institutional charges exceeding the amount of eligible retained Title IV funds as explained in the response sent to you in September 2016.We appreciate you taking the time to address your concerns and we regret you feel we have not met your service expectationsAfter completing an additional review of your account, we do not find there was a discrepancy in your institutional charges accrued for your attendance during your enrollment with the UniversityPlease note there were no institutional charges associated with your HIS/course as you did not post attendance in this courseRecords indicate your Academic and Finance Advisors provided proper guidance regarding your attendance in your second disbursement period, dropped course, non-passing grade, and your decision to officially withdraw from the University.According to the Student Financial Agreement you electronically signed on October 28, 2013, you acknowledged that you are financially responsible for any and all charges incurred during your enrollment with the University no matter which option you choseFor your reference, we have enclosed a copy of your account history and a copy of your Student Financial Agreement.As we have validated the balance due of $1,222.32, your account remains assigned to Asset Recovery Solutions (ARS)If you would like to resolve the balance due of $1,now, please contact an ARS representative at *** to discuss your payment options.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consentIf you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to 602-626-You may submit this form electronically through the student website as outlined in the following steps:• Login to eCampus: ***• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.comPlease keep in mind that you mayforward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to furtherreview this matter.Please review the enclosed response which was sent previously and file this in your recordsUnless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response.Thank you,Mayra M***, MBACampus Complaint OfficerExecutive Relations DepartmentUniversity of PhoenixCc: Student FileAsset Recovery SolutionsAllison M***, Director of FinanceEnclosure

RE: Complaint # *** *** *** Dear Ms***: Thank you for providing us with the opportunity to review this matterWe have reached out to *** *** to assist with a claim of ID TheftBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute
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RE: Complaint # 11793073 *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant Due to privacy laws the
University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***
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