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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I have three vehicles covered with CarShield. They have always done a great job of getting things taken care of. Last visit took alittle longer than expected due to covid. But my wife was happy having a nicer car to drive for the rental while it was getting fixed.
We appreciate your positive feedback and are happy to hear you are a satisfied customer. Please do not hesitate to call us should you need anything further.
Customer Relations
My Vehicle has been in shop for 3mos I have waited for car shield to fix it so today they call me and ask for 12months of service records and to write a. Statement really this is the worst decision I could have ever made. Just want my vehicle fixed
We apologize for the delays in facilitating your claim.
Due to the COVID-19 pandemic, most *** ("***") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. Likewise, during the week of July 20, 2020, we experienced interruptions to our claims and telephone systems. Our systems are now fully operational and we are working to reach out to all claimants who were affected during that week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.
We have escalated this with leadership in the Claims Department and you should receive a call back by the end of the following business day.
Customer Relations
Car Shield
This email will give notice that I am cancelling my contract with your company. I have also mailed this letter, c,an Ellen the auto paymeet with my credit card company and called the servicing company to give notice as well.
I have NEVER had dealings with a worse company than Car Shield. I will let everyone I know what a terrible job you do and will make sure to review it on every site I can possibly find.
My transmission failed on my Jeep and your company took ONE MONTH to respond to my claim and even then your response was completely unacceptable!
I have recorded 23 phone calls from August 3 to Steptember 2 to your company asking for an update on my claim only to be told repeatedly that someone would get back to me in 24-48 hours--never happened. I also emailed EVERYDAY asking for the same info--never a response. I requested 7 call backs on your automated system--NEVER received one call back from your company.
When you finally did acknowledge my claim you managed to jerk me around for the next several days and still refused to replace my transmission even though the repair facility and inspector you sent out stated that it was in complete failure and required replacement. Rebuilding the transmission with refurbished parts is NOT an acceptable solution. All parties agreed that I would be back in the service department within the year for the same transmission problem. If this repair facility and the inspector are on your accepted list why do you not respect and follow their expert opinion on the proper way to proceed? The inspector you sent out saw the metal shavings in the pan and was present when they flushed the transmission and attempted to run the vehicle. He stated that it was in failure. My contract states that the labor is covered and yet I was told by my service representative that you were only willing to pay a portion of it. How is that acceptable? Any WHY am I supposed to hear this information from my service representative and not from you or your adjuster directly? I hired CAR SHIED, and as a client of CAR SHIELD I should be contacted by CAR SHIELD to discuss my claim-- not the service representative. My requests for a call back with an explanation for these decisions from the adjuster and CAR SHIELD were repeated ignored as well. I have NEVER received one incoming call from your company.
How is it acceptable to leave a person without a car for ONE MONTH? Per the contract I was not even eligible for a car rental until I had an approved claim--30 days?? How are people get to work, take kids to school, go on appointments, etc. for 30 days? You see this as acceptable?
I don't know how you go to work in the morning knowing that you treat your "clients" so appallingly. It is unforgivable.
Good riddance!
We appreciate you bringing this to our attention.
As noted on the first three pages of your contract, *** is the administrator of your vehicle service contract and has full authority over repair procedures, approvals, denials and payments. We have contacted them to obtain information on the repair claim you have referenced. The notes on your account indicate your claim was authorized for $4,217.54 on September 1, 2020. We also see, you were reimbursed $148 towards your rental car on September 4, 2020. Unfortunately, there were parts of the repair that were not listed for coverage under your vehicle service contract terms and you were responsible for the payment of the parts.
We are sorry to lose you as a CarShield customer after only 5 months of coverage.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Terrible company: No stars. Don’t honor claims. Poor customer service
Thanks for reaching out to us.
The notes on your account indicate our claims department left a voicemail on 9/9/20 for *** at your repair facility explaining the need for a diagnosis of the cause of failure on your vehicle. To date they have not received the requested information and your claim has been moved to inactive status. If you would like to move your claim forward, please have your repair facility contact the claims department and send the requested information.
Customer Relations
On June 19, 2020 I applied and paid for Carshield, since I was keeping my car. I was quoted $109.99 monthly and agreed to this, which they withdrew from my account 19th of each month. On July 20 on a trip 155 miles from my home, the A/C went out on my 2008 Kia and I called the local dealer to see about servicing and it it was only coolant, I would take care off. Scheduled for July 22. I called Carshield same day to see what their procedure was, I was advised to get a diagnostic report for them and submit. Which I did and it took a week to get hold of them. Phone service was down. Tried to submit by email and would not go through. On Aug 1 I was getting married and on Friday July 24, I had plans to relocate to new area, which I did and Carshield was notified that I was going to change repair shops. I put my car in *** on Aug 3 and did not receive back until Sept 4 due to all the slow process of getting approval to replace the Air Conditioning Compressor. While the repair shop was working back and forth with American Auto Shield who does the claims for Carshield DEMANDED rebuilt parts to be used or 2nd rate parts, was said "we don't care just get it fixed and put back on the road". I am on social security and I plan to keep this car. I have never had any problems with it. I was without a vehicle all this time. The total bill was $1029.48 and they would only approve paying $630.76. I paid the balance plus the $100 deductible. IF YOU LOOK ON THEIR WEBSITE IT PLAINLY SHOWS A PAGE, CAN YOU AFFORD A $2000 REPAIR BILL TODAY AND GIVES 3 SCENARIOS, ENGINE $3438 WITH CARSHILD $0, TRANSMISSION $2324 WITH CARSHIELD $0, AIR CONDITIONER $1029 WITH CARSHIELD $0. THIS IS FALSE ADVERTISING AND MISLEADING. I AM NOT HAPPY AND I HAVE CANCELED.
We appreciate you bringing this to our attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. We see in the notes on your account, American Auto Shield approved your claim in the amount of $630.76 and the payment was sent to your repair facility on September 11, 2020. Since the amount of the repair paid by our claims department is larger than the amount you have paid in monthly payments, there is no refund due to you at this time. Your account has been cancelled as your requested.
If you have any further disputes or
questions regarding your repair claim, please contact AAS directly ***, or see Section M,
Dispute Resolutions, of your contract. We have attached a copy of your contract for your convenience.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Sincerely
They stated that everything on my contract would be covered. I had the vehicle repaired and they denied everything except the water pump. I will have to come out of pocket $3,200 dollars. I am a single dad and this totally unfair to me. The claims rep was extremely rude and disrespectful. She told me that is not her problem. This not a company to do business with.
We appreciate you bringing this to our
attention.
As noted on the first three pages of your contract, American Auto Shield
is the administrator of your vehicle service contract and has full authority
over repair procedures, approvals, denials and payments. We have
contacted them to obtain information on the repair claim you have referenced. Per their notes, you spoke with a claims specialist today, September 15th, 2020 regarding that status of your reimbursement check for the parts of your vehicle repair that are covered under your vehicle service contract terms. Given that the repair claim we have paid is a larger amount than you have paid in monthly premiums, there is no refund due to you at this time.
If you have any further disputes or
questions regarding your repair claim, please contact AAS directly ***, or see Section M,
Dispute Resolutions, of your contract.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
After having Car Sheild for years and never used, along with paying $90/mth; my engine light unfortunately came on. I took my vehicle back to the Chevy dealership and after spending 30 miniutes on the phone with Car Sheild my claim was denied. I have spoken with 3 other former Car Shild customers and they informed me of the same thing. I have cancelled by policy with Car SHeild and will not recommend them to anyone.
We appreciate you bringing this to our attention.
We have reviewed the notes on your account and although many parts of a vehicle are covered under your contract, the repair parts needed for your vehicle are not parts listed for coverage under your vehicle service contract terms.
CarShield will refund your payments in full as a gesture of goodwill and in good faith to resolve this matter. You will receive one payment back to the original form of payment and the remainder will be sent via check within 7-10 days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I had no problems.Well worth the money. Very easy process to process my claims.
We appreciate your positive review and we are thrilled to hear you had a pleasant experience with CarShield.
Please feel free to reach out to us should you need anything further.
Customer Relations
I purchased a Dodge Journey 2013. I got it serviced twice, but still decided to purchase a warranty from CarShield (AmericanAutoShield) When it came time to use the warranty, Carshield did not call me not one time until it was time to deny the claim. My car has been in the shop for 10 days. They had me on hold for hours and they transferred me to reps. that never answered the call. The rep. told me they were short on reps. and to email them @ [email protected]. I sent e-mails and they never responded. They stated neglect of the radiator hose, but two mechanics looked at this vehicle and stated that is not something you can easily detect. When does an engine just stop working on its on own. Something had to cause the engine not to work. This is a ploy or tactic to place in their contract to get customers to purchase a warranty. They know items like engines are expensive, but when an inexpensive items cause the damage they won't cover the engine so they deny the whole claim. I spoke with ***, the mechanic of Hometown and they were evasive with him as well. He had to repeatedly call them and submit the information. Finally, when he got the guy *** on the phone he told him the diagnostics. Originally, they were supposed to come out, *** stated they were giving him the run around like they did me so he told the guy no I can give you the information over the phone. As soon as *** told him one piece of information, he immediately denied the claim. He didn't want an explanation and this gave him a reason not to come out and look the car over. I didn't hear from this company in 10 days, but as soon as they were given a reason to deny the claim they initiated the call to me. Now, I am without a vehicle. They have left me with a huge bill and a non working vehicle. Then, they have the audacity to send a survey email after every call like they exhibit great customer service. I would not recommend anyone to get their service warranty. They talk a good game to attract you. They constantly send emails and call your phones. This was my first time purchasing an extended warranty and I won't purchase another one if they any thing like CarShield.
We appreciate you bringing this to our attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. Their notes state the cause of failure on your vehicle was a radiator hose which caused damage from overheating. Unfortunately, a radiator hose and overheating are not listed for coverage under your vehicle service contract terms, see Section D, paragraph 2(P) of your vehicle service contract for further explanation. We have attached a copy of your contract for your convenience.
CarShield, as the marketer of your vehicle service contract, can offer a full refund as a gesture of goodwill and in good faith to resolve this matter. Please let us know if that is acceptable to you and we will process your request immediately.
If you wish to further dispute your repair claim denial, please contract American Auto Shield directly *** or see Section M, Dispute Resolutions, of your contract.
We look forward to hearing from you.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: Until I receive my full refund from this despicable company.
Sincerely
Your request has been sent to processing department.
You will receive one payment back to the VISA ending 4269 and the remaining balance will be sent via check within 7-10 business days.
Customer Relations
They have me on hold for hours and trying like they paid Interstate Dodge but have not got any kind of payment. I pay them every month $129.70 and still no kind of action.
We appreciate you bringing this to our attention.
We have reviewed the notes on your account and see that the claims department is moving forward with your claim. A claims specialist will be in touch with you shortly.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have a contract for my son for them to pay for his car to get fix they don’t want to pay for his car to get fix his car been at the Midas car place for 2 weeks and I have send all my documents in and they still have not yet fix the problem I half to come out my pocket to pay so I am going to half to place them in court because my son still don’t have his car fix and they breach my contract
Thank you for bringing this to our attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. We have reviewed the notes in your file and see you spoke with a claims specialist yesterday (September 14, 2020) and were informed the claims department needs to see the service records from 8/17/20 to get the claim moving forward. Please forward the records as soon as possible and someone will reach out to you regarding your claim review.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
They have not done what they promised to do. I have a bill for $4000 on the transmission of the car. I had to take out loans to cover the cost of the repair. They cancelled my policy so it looks like I never had a contract with them.
Thanks for reaching out to us again.
Your contract (***) has NOT been cancelled. The notes on your account state that the claims department has reached out to your repair facility today, September 20, 2020, for an estimate of the repairs needed to your son's vehicle. Please contacct your repair facility and have them contact American Auto Shield *** or have the estimate sent to [email protected] at their earliest convenience. Please reference your contract *** on the estimate.
We look forward to working with you towards a resolution in this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Car shield claim they want to fix the problem but they actually don’t the manager *** repeatedly send the information that they needed so he could get the approved to fix my son car that been in the shop for 3 weeks this is the bill that I am stuck with that car shield did not want to pay they claim they didn’t void the contract yes they did it magical appear after I place a complaint about them they are giving us the run around I actually would like to go further in the investigation we have lots of proof of the allegations of Car shield we even have proof on recorder that they will pay it
Sincerely
We have spoken to the claims department and that have moved your claim status to pending instead of denied. They will be reaching out to you and your repair facility for the service records, cause of failure report and repair estimate.
You may contact American Auto Shield *** if you have any further questions about the documents needed to keep the claim moving forward.
Thank you,
Customer Relations
Complaint: ***
I am rejecting this response because:I have been through this many of times with CarShield I have already taken out a loan for my son car to be repaired I owe them 4,000 dollars it’s nothing CarShield could do at this moment but pay the bill that they owe to the company where my son car need repair at Midas I have already send the estimate to this website We send all the documents to car shield as well as the manger of Midas so I am looking forward to put them in court cause they do not want to resolve the solution.
Sincerely
This Company is fraudulent and collects funds from clients and will not aid or assist in the auto repair bills or claims reported to them as stated in contacts.
We appreciate you bringing this to our
attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. We have reviewed the notes from the claims department and see your contract has been moved to inactive status due to a mileage discrepancy. As noted in Section D, Exclusions, paragraph K, of your vehicle service contact, there will be coverage if it is determined that the odometer is inaccurate, has even been inoperative or has been altered such that the vehicle's true mileage can not be verified. We have attached a copy of your contract for your convenience.
CarShield will refund your payments as a gesture of goodwill and in good faith to resolve this matter. You will receive your initial payment back to the VISA *** and the remainder will be sent via check within 7-10 business days.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
How do *** like this stay in business. What a waste of money and an absolute joke someone needs to sue their brains out. The worst company on the planet nothing but *** and *** the worst kind of *** on the planet.
Thanks for reaching out to us.
We have reviewed the notes on your file and we do not see a claim has ever been filed on your behalf. Please contact us immediately so we can rectify this issue with you.
Customer Relations
I PURCHASED CARSHIELD WARRANTY OVER THE PHONE AFTER BEING TOLD MULTIPLE TIMES BY THE CARSHIELD WARRANTY SALES AGENT THAT THE WARRANTY PACKAGE I’M PURCHASING WILL COVER Anything that goes wrong , fails , malfunctions covering Engine, Transmission,Electrical ,drive train ,computer systems fuel pump ,sensors bumper to bumper CARSHIELD WILL COVER UNDER THE WARRANTY I PURCHASE FOR $99.00 per month everything on my Jeep Compass Latitude 2.4 Bumper to Bumper will be covered under THE CARSHIELD WARRANTY I’m being sold / purchasing. My car failed me July 3,2020 I dropped my car off at Ganley Dodge Chrysler sheep Ram to be diagnosed and I informed the dealership I was under warranty with Carshield . The dealership reached out to Carshield and was informed by Carshield that Carshield will not cover ANYTHING COVERING MY AUTOMOBILE. This is fraud . I don’t as misled ,lied to and ripped off in the worst way . I want every dollar drafted out of my checking account refunded to me . This is not good business this is robbery without a gun. Please assist me with this issue. Carshield is falsely advertising worldwide on the media ripping people off .
We appreciate you bringing this to our
attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. We have reviewed the notes on your account and see your repair facility called on July 6, 2020 regarding a throttle body assembly and was informed at that time, that it is not a part listed for coverage under you vehicle service contract terms. There has been no communication with you or repair facility since that time.
Per the terms of you vehicle service contract, you are only eligible for full refund within the first 30 days after purchasing the vehicle service contract. However, CarShield is willing to refund 7 payments as a gesture of goodwill and in good faith to resolve this matter. Please let know if this is acceptable to you and we will process the refund immediately.
If you have any further disputes or questions,
please contact American Auto Shield directly ***, or see Section M, Dispute
Resolutions, of your contract.
We look forward to working towards a resolution with you on this matter.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
The Carshield sales representative sold me the top package assuring me verbally over the FEDERAL FCC PHONE lines of communication that whatever failed broke quit ceased working on my 2016 Jeep Compass Latitude was covered bumper to bumper ANYTHING!!!!!!! THIS IS FALSE ADVERTISEMENT !!! THIS FRAUD!!!! I’ll take it to capital hill if they don’t satisfy me and refund every dollar they stole from my account . It’s theft when you don’t render what you sold me . This is a federal offense!
Sincerely
Thanks for reaching out to us again.
CarShield will refund your payments in full to resolve this matter. You will receive the remaining payments by mail within 7-10 business days.
Customer Relations
My vehicle got stuck in first gear while leaving BK. It was then taken to the repair shop. I pay carshield monthly to cover my vehicle. In my contract my transmission is covered. I was denied my claim even after the repair shop told carshield that the problem is the transmission and it needs to be repaired. Each time I talked to carshield, they tried to find a different reason to deny the claim.
We appreciate you bringing this to our
attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. The notes on your account indicate you spoke with a claims specialist today, September 14th, 2020, and you were informed the reason your claim was not authorized is because the clutches, bands and electronic components of your transmission are not parts listed for coverage under you vehicle service contract terms.
CarShield is willing to refund your payments in full as a gesture of goodwill and in good faith to resolve this matter. Please let us know if this is acceptable to you and we will process the request for refund immediately.
If you have any further disputes or questions,
please contact AAS directly ***, or see Section M, Dispute
Resolutions, of your contract. We look forward to working towards a resolution
on this matter.
We look forward to working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:The adjuster talked with the repair shop. The repair shop told adjuster with me on three way that the entire transmission is bad and needs to be replaced. The claims department wants me to let them break down the entire transmission and I would have to pay for that myself if they keep denying the claim. The repair shop told the adjuster and myself that there is no need to tear down the entire transmission and that this company is the only company to ask for something like that. The repair shop told the adjust for the 4th time that the entire transmission is bad and needs to be replaced. I would like my money back for both of my vehicles covered by this company and I would like for them to pay for them having my truck sit at the shop for so many days and the diagnostics. This company has denied this claim 3 times, each for reasons different from what the repair shop keeps telling them. My contract says that my transmission is covered, so either fix vehicle or give me all of my money back plus shop costs.
Sincerely
Thanks for reaching out again.
As the marketer of your vehicle service contract, CarShield has no authority over repair procedures, approvals, denials or payments. CarShield has offered a full refund on your payments. There is nothing more CarShield can do to address the issues you have regarding your repair claim. Please let us know if you would like to proceed with the refund.
If want to dispute the decision regarding your repair claim, you should contact American Auto Shield directly *** or see Section M, Dispute Resolutions of your contract.
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
My mom signed up with Carshied in March. They didn’t explain to her that there is waiting period where you have to drive certain amount of miles. Covid lockdowns just began, she has pre existing conditions and wasn’t leaving house, she just retired, wasn’t driving car. If it was properly explained than she never would of signed up. Very deceptive sales practice. Spoke to supervisor and she confirmed it was glossed over and not explained. Basically taking advantage of seniors during pandemic. Throw bunch of info at you and fail to explain very important detail. Basically for 7 months she in waiting period where they’re taking money from her account and she’s ineligible to use her policy. Supposed to be explained by law, but never happened.
Thank you for bringing this to our attention.
As noted on the first three
pages of your contract, American Auto Shield is the administrator of your
vehicle service contract and has full authority over repair procedures,
approvals, denials and payments. We have contacted them to obtain
information on the repair claim you have referenced. We have reviewed the call on March 15, 2020 when the contract was purchased. Our sales representative did go over the waiting period during the call as well as asked other questions regarding commercial use and modifications to the vehicle. We also emailed a copy of the contract to [email protected] on the date of purchase.
All CarShield contracts come with a 30 day money back guarantee so that customers have a chance to review the terms of the agreement and are eligible for a full refund if they decide they don't want to keep coverage in that 30 day period. The contract very clearly states on the Declaration Page (D1) the terms of the waiting period. Given the contract was purchased over 6 months ago, there is no refund due.
CarShield will refund 4 payments as a gesture of goodwill and in good faith to resolve this matter. The initial payment will be refunded back to the MASTERCARD *** and the remainder will be sent via check within 7-10 business days. This will cancel the contract.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
Customer service hit and miss. Some understanding, some not. Those that are not are very rude.
Made a claim and our car has been sitting in the repair shop for almost 3 months. Each time we call Carshield it is something different. They say they are waiting on our repair shop or they are waiting for the adjuster.
Asked about a rental, one person tells us that you can go and rent a car, any car at any price and Carshield will take care of it. Just to check the story out, we called and mentioned that our car was in the shop and that we rented a car. How do we go about getting that reimbursed, we were told that Carshield does not cover the whole cost, they only cover a percentage up to a certain amount of days. If we had actually rented a car (for months that our car was in the shop) we would be stuck with a rental car bill.
This company is very inconsistent and only confirm the stigmatism of insurance coverage companies. They take your money but when it comes time to make good on their promises, they make it hard for you do so. So disappointing. You try to get help and keep your end of the deal by making payments consistently, all to find out when you need their service they recant their promises.
Thanks for reaching out to us.
If you would like to send your SIGNED, paid invoice to ***, we would be happy to forward it to the proper person for immediate review. Please note your account number on the invoice as well.
We look forward to hearing from you.
Customer Relations
DO NOT GET TRICKED LIKE THEY TRICKED ME I LIVE IN MARYVILLE TN . THEY LIE TO YOU TO GET YOUR MONEY I HAD TWO VEHICLES WITH THEM . THEY DID NOT COVER MINE DONT GET TRICKED PLEASE
We appreciate you bringing this to our attention.
Your claim was not authorized due to your vehicle being for commercial use. As noted in Section D (2)(G) of your contract, vehicles used for commercial purposes are not eligible for CarShield coverage. Your cancellation has been processed and you are being refunded in full for the policy on the Chevy Silverado.
Respectfully, Customer Relations
I purchased an extended Car Warranty Service from CarShield LLC (COMPANY), in 2019 for a Jeep Grand Cherokee Summit,(2014) year. Premiums paid on time. April 2019, my car needed servicing for a leak detected, the vehicle was taken to the dealership, *** located in Torrance, California. It was determined by the *** dealership Service Department that a new transmission was needed on vehicle. I noticed CarShield of the situation with my vehicle and was told that CarShield required that vehicle need to be inspected by a independent contractor of CarShield at the location of the car being serviced, which was *** in Torrance, California. The inspector would not be able to inspect the car for 3 days after he was notified, on the 3rd day, I was contacted by *** that the inspector from CarShield had not arrived to inspect the vehicle. After contacting CarShield I was informed that the assign inspector was busy and need to reschedule the appointment with ***. He never made another appointment. I had to personally continue to make 15 phone calls to CarShield with Service Department on 2-way to make another appointment with the the inspector from CarShield. After the inspector inspected the vehicle after 1 week at the dealership, I was told by CarShield that the service that was required was not covered in my extended warranty policy with CarShield, since the inspector disagreed with the Service Department at ***, on what needed to be repaired and replaced. The inspector diagnosis that my Jeep required a new Air condition and condensor replacement, when the Service professional at the dealership that sales and services Jeeps said it needed a transmission replacement, WHICH IS COVERED UNDER THE EXTENDED WARRANTY CONTRACT FROM CARSHILED. After at least 30 phone calls and conversations with CarShield agents, and supervisors, they insisted that a non-experience Jeep machanic and unqualified inspector was correct in his finds and that *** Dealership and Service Department was LYING about what service and repairs that the vehicle required. I consented to have my Jeep repaired at the *** Service Department, where it has been serviced, since I purchased it and the repair cost me 1,200.00 and it was documented that the car required a replacement of the transmission. Thats the service that estimated and showed the the inspector and that is the repair and service that was done to my vehicle. Parts and description was provided to me.
Thank you for reaching out to us. We appreciate the opportunity to address your concerns.We see that your service contract was cancelled out over a year ago. A repair claim was submitted to your service contract repair claim administrator, American Auto Shield, who had an independent inspector view your vehicle to find cause of failure. The inspection found signs of a long term leak that pre-existed the effective date of your service contract and the claim was denied based on that inspection.Although your contract was cancelled over a year ago, we will agree to refund the 2 payments you made as a gesture of goodwill.RespectfullyCustomer Relations
I purchased a after market warranty with the company made payments and had an issue arise with my vehicle. Took it to the shop was told by several employees at car shield with will 100% be covered the auto shop I tool it to was also told that car shield will be covering my claim without a doubt. After several months the company car shield has failed to pay the claim and denied the autos hop payment. The claim is over 6,000 dollars.
We appreciate you bringing this to our
attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. After reviewing the records sent to the claims department on April 2, 2020, your vehicle had turbocharger codes set during the waiting period. Your vehicle service contract was purchased on March 18, 2020 and the records submitted show just 16 days later the turbo charger codes were present. Since the codes showed during the waiting period (20 days/ 500 mile) it was considered a preexisting condition and your claim was denied.
In a good faith effort to resolve this matter, CarShield will refund your payments in full. You will receive one payment back to the VISA *** and the remainder will be sent via check within 7-10 business days. This will cancel your contract.
If you have any further disputes or questions,
please contact AAS directly ***, or see Section M, Dispute
Resolutions, of your contract.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:Upon calling the company its stated all calls are recorded. I had no issue with my turbo prior to purchase of the contracted warranty. I've never gone and had the turbo diagnosed for such reasons. Now moving to the refund option to all payments made is a suggestion of guilt and failed to uphold contract agreements. I would like to further pursue this case to have Car Shield cover the damages and replacement cost.
Sincerely
Thanks for reaching out again.
CarShield, as the marketer of your vehicle service contract, has no authority over paid claims, approvals, denials or payments. We have done everything we can by refunding your payments in full and cancelling your contract.
If you have any further disputes or questions,
please contact AAS directly ***, or see Section M, Dispute
Resolutions, of your contract. We have attached a copy of your contract for your convenience.
Customer Relations