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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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In July of 2020 I decided to purchase a new used vehicle. I test drove the issue and had it serviced by the business prior to leaving the facility once I purchased it. The vehicle did not have any issues or problems, the carfax was clean and the history of accidents was clean. The vehicle had 87,000 plus miles on a 2010 model. I decided to purchase CarShield once I returned home with the vehicle. I purchased a contract with Car shield that covered Component groups with coverage; Engine, Transmission, Cooling System, Transfer unit (4x4) Drive Axle, Air Conditioning, Fuel System, Alternator, Starter, Power Window Motors, Seals and Gaskets. I overheard a noise after some time and took the vehicle to my local automotive repair shop. I scheduled the vehicle to have a diagnostic inspection along with the vehicle being serviced. I took the vehicle home and parked it until the following week of August 5th 2020 when my vehicle went into the shop. The service department notified me that my vehicle engine was failing and needed to be replaced. I immediately provided them with my Car shield contract number and asked them to contact Car shield to confirm the repair could be done under my extended warranty. Car shield told the local business they would be sending out an inspector to look at the vehicle. 4 weeks later an inspector would arrive. He agree with the mechanic and the service department that the engine needed to be replaced, however, the decision to approve the repairs was not on him, but another person above him. I was not advised by Car shield of any contact involving the service department or the inspector. I called requesting information again for all of the Car shield notes related to my extended warranty service contract. In between this time Car shield requested information to include service records on my vehicle. A vehicle that I had recently purchased and had only driven a little over 1800 miles in. The service sticker on the vehicle gave the estimated service date and mileage of just over 90,000 plus miles due to be serviced in mid September. Each time I contacted Car shield I was placed on hold somewhere between 20 minutes and 2 hours and 40 minutes and I eventually spoke to someone who claimed they were looking up information to best serve me and answer my questions. I found this too be a load of crap. I requested a copy of all the information pulled by Car shield related to my extended warrant contract. I was told that someone from American Auto Shield needed to review the information before approving my request. I never hear from anyone from American Auto Shield or Car shield. I came to my own determination they were two companies who seemed to be doing their best to confuse, and contradict the customer and make the problem a customer issue and not part of the extended warranty. To date Car shield has not sent me any of the information or contacted me on the decision to repair or not to repair my vehicle. The ford dealership where my vehicle was being serviced and fixed told me the cause of damage to the vehicle was engine failure. Upon reviewing my contract this appeared to be covered according to the contract and I expected for it to be covered. On Monday, September 14, 2020 I was notified by the Ford dealership service department that Car shield denied my claim. The service department employee told me the company (Car shield) said that I should have had the vehicle towed into the service department instead of driving it in. Car shield also claimed that the vehicle had not been properly or regularly serviced and this was also a cause of failure. The service department employee told me that he was shocked from the decision because the vehicle when they got it was full of oil, the service sticker in the window miles and date had not been reached and not once was a lack of oil or service issues brought up by the inspector who was onsite to inspect the vehicle. From the time that I noticed the noise coming from my vehicle until I took the vehicle to the Ford service shop, I had only drove it to the dealership and home where I parked it until the date I scheduled to take it in for servicing and diagnostic inspection at the dealership. I drove my second vehicle instead. Car shield is a scam plan and simple. I plan to continue paying my account until I have resolved the dispute. I have hired an attorney and I am requesting damages from this incident due to the fact that now my second vehicle has broken down and I absolutely refuse to trust that Car shield will honor the agreement they signed me too. They will take your money, play paddy cake with your emotions and feelings and they throw you under the bus exactly when you need the warranty you've purchased from them to take effect.
We apologize for the delays in facilitating your claim.Due to the COVID-19 pandemic, most American Auto Shield ("AAS") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.We have escalated this with leadership in the Claims Department and you should receive a call back by the end of the following business day.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Car shield has no intentions of honoring my claim. They are doing everything possible to draw out this claim to avoid covering the warranty. They have no problem taking my money for as long as they can before I finally lose my vehicle and canceled my contract thereby making it a win win for them!
Here is my support: Monday
I called Ford service dealership and they had received nothing from car shield.
I called car shield who claims a adjuster sent a request on Thursday 09/17/20 on the cost of a new oil system. I ask if the adjuster would call me back and as of this writing I have still not heard back from the adjuster.
I called the dealership again speaking with the service representative who checked all emails and fax requests beginning Thursday 09/17/20 finding none from car shield regarding my truck.
Tuesday- I did not get a call from the adjuster still. I received a call from the dealership representative before the end of the day, who told me that he called Monday and today leaving messages for a car shield adjuster to contact him on what the next steps are.
Wednesday- I have not heard back from the adjuster and when I called to speak to the service representative at the dealership he had not received any calls back from the adjuster or received any faxes from car shield.
Car shield service continues to be the worst I have ever experienced.
Sincerely
Thanks for reaching out again.
Our claims department spoke with your repair facility on Sept 23, 2020 and asked for an estimate for the cost of the oil pump. At that time, your repair facility asked that the adjuster call back the next day (today, Sept 24th) around 11:30. The claims department called your repair facility at 11:50am and there was no answer. A message was left on both numbers the repair facility provided. The claims department needs the estimate for the oil pump to move the claim forward.
Please have them contract American Auto Shield *** or submit the estimate, noting your contract number, to *** at their earliest convenience.
Thank you,
Customer Relations
Complaint: ***
I am rejecting this response because:
I spoke with the dealership on Wednesday and they told me that Car shield adjuster told them they were only going to replace the oil pump and none of the other repairs would be authorized because I failed to properly maintain and service the vehicle. What car shield continues to refuse to accept is that I only purchased the vehicle in July of 2020. The vehicle was serviced prior to my taking it off the certified used dealership lot. Plus I had only put roughly 1800 plus miles on the engine. My contract with car shield specifically cover the engine to name just one of the many covered items. Car shield expects me to pay $8300.00 for the new engine in exchange for them paying $1200.00 for the oil pump. No way. Car shield can honor their warranty or deny the claim so I can sue them. I also reported car shield to the State of Washington Revdex.com and insurance commission who I provided a copy of my contract to which I signed and printed the day I purchased the contract.
Sincerely
I have three vehicles covered with CarShield. They have always done a great job of getting things taken care of. Last visit took alittle longer than expected due to covid. But my wife was happy having a nicer car to drive for the rental while it was getting fixed.
We appreciate your positive feedback and are happy to hear you are a satisfied customer. Please do not hesitate to call us should you need anything further.
Customer Relations
On August 31, 2020 we signed up with Carshield. After I read the contract in totality, I realized I wanted to cancel my enrollment. I sent a certified letter to cancel my policy. Since then, I have been calling and no one has reached out to us regarding our cancelling of our policy. We have been trying to cancel before our 30 days so we will not be charge.
CarShield is here to address your concerns
We see in the notes on your file, your account was cancelled on September 12th, 2020. You will receive your refund back to the VISA *** within 5-7 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I called to start a policy on 1 car, started the policy and paid through ACH. After I paid weeks later I received a letter stating preauthorization of ACH "if you didn't make this change call office immediately. I NEVER gave anyone authorization for recurring ACH payments and I want a refund. I also added another car before money was taken out of my account unauthorized and wanted to pay both on the same date. I was lied to when I initially called regarding the refund saying that it could take up to 7 days to refund my money to the same account now they are telling me I have to wait an additional 20 days for a check refund. I have cancalled my policies and want my money refunded NOW BACK IN MY ACCOUNT. THEY ARE THE WORST DON'T DO BUSINESS WITH THEM...
We appreciate you reaching out to us.
We have reviewed the notes on your accounts (***) and see that the refund for contract *** was processed for refund on September 16, 2020. CarShield also received your request for the cancellation on contract *** on September 16, 2020. As a gesture of goodwill CarShield will refund your payments in full on this account too. We will request the refund be issued and sent via check to the address we have on file within19-14 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
But I only received notification of a refund of $79.00, I'm not understanding how this was refunded before the 99.00 due me from the other account.
After having Car Sheild for years and never used, along with paying $90/mth; my engine light unfortunately came on. I took my vehicle back to the Chevy dealership and after spending 30 miniutes on the phone with Car Sheild my claim was denied. I have spoken with 3 other former Car Shild customers and they informed me of the same thing. I have cancelled by policy with Car SHeild and will not recommend them to anyone.
We appreciate you bringing this to our attention.
We have reviewed the notes on your account and although many parts of a vehicle are covered under your contract, the repair parts needed for your vehicle are not parts listed for coverage under your vehicle service contract terms.
CarShield will refund your payments in full as a gesture of goodwill and in good faith to resolve this matter. You will receive one payment back to the original form of payment and the remainder will be sent via check within 7-10 days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
They stated that everything on my contract would be covered. I had the vehicle repaired and they denied everything except the water pump. I will have to come out of pocket $3,200 dollars. I am a single dad and this totally unfair to me. The claims rep was extremely rude and disrespectful. She told me that is not her problem. This not a company to do business with.
We appreciate you bringing this to our
attention.
As noted on the first three pages of your contract, American Auto Shield
is the administrator of your vehicle service contract and has full authority
over repair procedures, approvals, denials and payments. We have
contacted them to obtain information on the repair claim you have referenced. Per their notes, you spoke with a claims specialist today, September 15th, 2020 regarding that status of your reimbursement check for the parts of your vehicle repair that are covered under your vehicle service contract terms. Given that the repair claim we have paid is a larger amount than you have paid in monthly premiums, there is no refund due to you at this time.
If you have any further disputes or
questions regarding your repair claim, please contact AAS directly ***, or see Section M,
Dispute Resolutions, of your contract.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
On June 19, 2020 I applied and paid for Carshield, since I was keeping my car. I was quoted $109.99 monthly and agreed to this, which they withdrew from my account 19th of each month. On July 20 on a trip 155 miles from my home, the A/C went out on my 2008 Kia and I called the local dealer to see about servicing and it it was only coolant, I would take care off. Scheduled for July 22. I called Carshield same day to see what their procedure was, I was advised to get a diagnostic report for them and submit. Which I did and it took a week to get hold of them. Phone service was down. Tried to submit by email and would not go through. On Aug 1 I was getting married and on Friday July 24, I had plans to relocate to new area, which I did and Carshield was notified that I was going to change repair shops. I put my car in *** on Aug 3 and did not receive back until Sept 4 due to all the slow process of getting approval to replace the Air Conditioning Compressor. While the repair shop was working back and forth with American Auto Shield who does the claims for Carshield DEMANDED rebuilt parts to be used or 2nd rate parts, was said "we don't care just get it fixed and put back on the road". I am on social security and I plan to keep this car. I have never had any problems with it. I was without a vehicle all this time. The total bill was $1029.48 and they would only approve paying $630.76. I paid the balance plus the $100 deductible. IF YOU LOOK ON THEIR WEBSITE IT PLAINLY SHOWS A PAGE, CAN YOU AFFORD A $2000 REPAIR BILL TODAY AND GIVES 3 SCENARIOS, ENGINE $3438 WITH CARSHILD $0, TRANSMISSION $2324 WITH CARSHIELD $0, AIR CONDITIONER $1029 WITH CARSHIELD $0. THIS IS FALSE ADVERTISING AND MISLEADING. I AM NOT HAPPY AND I HAVE CANCELED.
We appreciate you bringing this to our attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. We see in the notes on your account, American Auto Shield approved your claim in the amount of $630.76 and the payment was sent to your repair facility on September 11, 2020. Since the amount of the repair paid by our claims department is larger than the amount you have paid in monthly payments, there is no refund due to you at this time. Your account has been cancelled as your requested.
If you have any further disputes or
questions regarding your repair claim, please contact AAS directly ***, or see Section M,
Dispute Resolutions, of your contract. We have attached a copy of your contract for your convenience.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Sincerely
I had no problems.Well worth the money. Very easy process to process my claims.
We appreciate your positive review and we are thrilled to hear you had a pleasant experience with CarShield.
Please feel free to reach out to us should you need anything further.
Customer Relations
How do *** like this stay in business. What a waste of money and an absolute joke someone needs to sue their brains out. The worst company on the planet nothing but *** and *** the worst kind of *** on the planet.
Thanks for reaching out to us.
We have reviewed the notes on your file and we do not see a claim has ever been filed on your behalf. Please contact us immediately so we can rectify this issue with you.
Customer Relations
This Company is fraudulent and collects funds from clients and will not aid or assist in the auto repair bills or claims reported to them as stated in contacts.
We appreciate you bringing this to our
attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. We have reviewed the notes from the claims department and see your contract has been moved to inactive status due to a mileage discrepancy. As noted in Section D, Exclusions, paragraph K, of your vehicle service contact, there will be coverage if it is determined that the odometer is inaccurate, has even been inoperative or has been altered such that the vehicle's true mileage can not be verified. We have attached a copy of your contract for your convenience.
CarShield will refund your payments as a gesture of goodwill and in good faith to resolve this matter. You will receive your initial payment back to the VISA *** and the remainder will be sent via check within 7-10 business days.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have a contract for my son for them to pay for his car to get fix they don’t want to pay for his car to get fix his car been at the Midas car place for 2 weeks and I have send all my documents in and they still have not yet fix the problem I half to come out my pocket to pay so I am going to half to place them in court because my son still don’t have his car fix and they breach my contract
Thank you for bringing this to our attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. We have reviewed the notes in your file and see you spoke with a claims specialist yesterday (September 14, 2020) and were informed the claims department needs to see the service records from 8/17/20 to get the claim moving forward. Please forward the records as soon as possible and someone will reach out to you regarding your claim review.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
They have not done what they promised to do. I have a bill for $4000 on the transmission of the car. I had to take out loans to cover the cost of the repair. They cancelled my policy so it looks like I never had a contract with them.
Thanks for reaching out to us again.
Your contract (***) has NOT been cancelled. The notes on your account state that the claims department has reached out to your repair facility today, September 20, 2020, for an estimate of the repairs needed to your son's vehicle. Please contacct your repair facility and have them contact American Auto Shield *** or have the estimate sent to [email protected] at their earliest convenience. Please reference your contract *** on the estimate.
We look forward to working with you towards a resolution in this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Car shield claim they want to fix the problem but they actually don’t the manager *** repeatedly send the information that they needed so he could get the approved to fix my son car that been in the shop for 3 weeks this is the bill that I am stuck with that car shield did not want to pay they claim they didn’t void the contract yes they did it magical appear after I place a complaint about them they are giving us the run around I actually would like to go further in the investigation we have lots of proof of the allegations of Car shield we even have proof on recorder that they will pay it
Sincerely
We have spoken to the claims department and that have moved your claim status to pending instead of denied. They will be reaching out to you and your repair facility for the service records, cause of failure report and repair estimate.
You may contact American Auto Shield *** if you have any further questions about the documents needed to keep the claim moving forward.
Thank you,
Customer Relations
Complaint: ***
I am rejecting this response because:I have been through this many of times with CarShield I have already taken out a loan for my son car to be repaired I owe them 4,000 dollars it’s nothing CarShield could do at this moment but pay the bill that they owe to the company where my son car need repair at Midas I have already send the estimate to this website We send all the documents to car shield as well as the manger of Midas so I am looking forward to put them in court cause they do not want to resolve the solution.
Sincerely
They have me on hold for hours and trying like they paid Interstate Dodge but have not got any kind of payment. I pay them every month $129.70 and still no kind of action.
We appreciate you bringing this to our attention.
We have reviewed the notes on your account and see that the claims department is moving forward with your claim. A claims specialist will be in touch with you shortly.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I purchased a Dodge Journey 2013. I got it serviced twice, but still decided to purchase a warranty from CarShield (AmericanAutoShield) When it came time to use the warranty, Carshield did not call me not one time until it was time to deny the claim. My car has been in the shop for 10 days. They had me on hold for hours and they transferred me to reps. that never answered the call. The rep. told me they were short on reps. and to email them @ [email protected]. I sent e-mails and they never responded. They stated neglect of the radiator hose, but two mechanics looked at this vehicle and stated that is not something you can easily detect. When does an engine just stop working on its on own. Something had to cause the engine not to work. This is a ploy or tactic to place in their contract to get customers to purchase a warranty. They know items like engines are expensive, but when an inexpensive items cause the damage they won't cover the engine so they deny the whole claim. I spoke with ***, the mechanic of Hometown and they were evasive with him as well. He had to repeatedly call them and submit the information. Finally, when he got the guy *** on the phone he told him the diagnostics. Originally, they were supposed to come out, *** stated they were giving him the run around like they did me so he told the guy no I can give you the information over the phone. As soon as *** told him one piece of information, he immediately denied the claim. He didn't want an explanation and this gave him a reason not to come out and look the car over. I didn't hear from this company in 10 days, but as soon as they were given a reason to deny the claim they initiated the call to me. Now, I am without a vehicle. They have left me with a huge bill and a non working vehicle. Then, they have the audacity to send a survey email after every call like they exhibit great customer service. I would not recommend anyone to get their service warranty. They talk a good game to attract you. They constantly send emails and call your phones. This was my first time purchasing an extended warranty and I won't purchase another one if they any thing like CarShield.
We appreciate you bringing this to our attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. Their notes state the cause of failure on your vehicle was a radiator hose which caused damage from overheating. Unfortunately, a radiator hose and overheating are not listed for coverage under your vehicle service contract terms, see Section D, paragraph 2(P) of your vehicle service contract for further explanation. We have attached a copy of your contract for your convenience.
CarShield, as the marketer of your vehicle service contract, can offer a full refund as a gesture of goodwill and in good faith to resolve this matter. Please let us know if that is acceptable to you and we will process your request immediately.
If you wish to further dispute your repair claim denial, please contract American Auto Shield directly *** or see Section M, Dispute Resolutions, of your contract.
We look forward to hearing from you.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: Until I receive my full refund from this despicable company.
Sincerely
Your request has been sent to processing department.
You will receive one payment back to the VISA ending 4269 and the remaining balance will be sent via check within 7-10 business days.
Customer Relations
I PURCHASED CARSHIELD WARRANTY OVER THE PHONE AFTER BEING TOLD MULTIPLE TIMES BY THE CARSHIELD WARRANTY SALES AGENT THAT THE WARRANTY PACKAGE I’M PURCHASING WILL COVER Anything that goes wrong , fails , malfunctions covering Engine, Transmission,Electrical ,drive train ,computer systems fuel pump ,sensors bumper to bumper CARSHIELD WILL COVER UNDER THE WARRANTY I PURCHASE FOR $99.00 per month everything on my Jeep Compass Latitude 2.4 Bumper to Bumper will be covered under THE CARSHIELD WARRANTY I’m being sold / purchasing. My car failed me July 3,2020 I dropped my car off at Ganley Dodge Chrysler sheep Ram to be diagnosed and I informed the dealership I was under warranty with Carshield . The dealership reached out to Carshield and was informed by Carshield that Carshield will not cover ANYTHING COVERING MY AUTOMOBILE. This is fraud . I don’t as misled ,lied to and ripped off in the worst way . I want every dollar drafted out of my checking account refunded to me . This is not good business this is robbery without a gun. Please assist me with this issue. Carshield is falsely advertising worldwide on the media ripping people off .
We appreciate you bringing this to our
attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. We have reviewed the notes on your account and see your repair facility called on July 6, 2020 regarding a throttle body assembly and was informed at that time, that it is not a part listed for coverage under you vehicle service contract terms. There has been no communication with you or repair facility since that time.
Per the terms of you vehicle service contract, you are only eligible for full refund within the first 30 days after purchasing the vehicle service contract. However, CarShield is willing to refund 7 payments as a gesture of goodwill and in good faith to resolve this matter. Please let know if this is acceptable to you and we will process the refund immediately.
If you have any further disputes or questions,
please contact American Auto Shield directly ***, or see Section M, Dispute
Resolutions, of your contract.
We look forward to working towards a resolution with you on this matter.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
The Carshield sales representative sold me the top package assuring me verbally over the FEDERAL FCC PHONE lines of communication that whatever failed broke quit ceased working on my 2016 Jeep Compass Latitude was covered bumper to bumper ANYTHING!!!!!!! THIS IS FALSE ADVERTISEMENT !!! THIS FRAUD!!!! I’ll take it to capital hill if they don’t satisfy me and refund every dollar they stole from my account . It’s theft when you don’t render what you sold me . This is a federal offense!
Sincerely
Thanks for reaching out to us again.
CarShield will refund your payments in full to resolve this matter. You will receive the remaining payments by mail within 7-10 business days.
Customer Relations
DO NOT GET TRICKED LIKE THEY TRICKED ME I LIVE IN MARYVILLE TN . THEY LIE TO YOU TO GET YOUR MONEY I HAD TWO VEHICLES WITH THEM . THEY DID NOT COVER MINE DONT GET TRICKED PLEASE
We appreciate you bringing this to our attention.
Your claim was not authorized due to your vehicle being for commercial use. As noted in Section D (2)(G) of your contract, vehicles used for commercial purposes are not eligible for CarShield coverage. Your cancellation has been processed and you are being refunded in full for the policy on the Chevy Silverado.
Respectfully, Customer Relations
Customer service hit and miss. Some understanding, some not. Those that are not are very rude.
Made a claim and our car has been sitting in the repair shop for almost 3 months. Each time we call Carshield it is something different. They say they are waiting on our repair shop or they are waiting for the adjuster.
Asked about a rental, one person tells us that you can go and rent a car, any car at any price and Carshield will take care of it. Just to check the story out, we called and mentioned that our car was in the shop and that we rented a car. How do we go about getting that reimbursed, we were told that Carshield does not cover the whole cost, they only cover a percentage up to a certain amount of days. If we had actually rented a car (for months that our car was in the shop) we would be stuck with a rental car bill.
This company is very inconsistent and only confirm the stigmatism of insurance coverage companies. They take your money but when it comes time to make good on their promises, they make it hard for you do so. So disappointing. You try to get help and keep your end of the deal by making payments consistently, all to find out when you need their service they recant their promises.
Thanks for reaching out to us.
If you would like to send your SIGNED, paid invoice to ***, we would be happy to forward it to the proper person for immediate review. Please note your account number on the invoice as well.
We look forward to hearing from you.
Customer Relations
My mom signed up with Carshied in March. They didn’t explain to her that there is waiting period where you have to drive certain amount of miles. Covid lockdowns just began, she has pre existing conditions and wasn’t leaving house, she just retired, wasn’t driving car. If it was properly explained than she never would of signed up. Very deceptive sales practice. Spoke to supervisor and she confirmed it was glossed over and not explained. Basically taking advantage of seniors during pandemic. Throw bunch of info at you and fail to explain very important detail. Basically for 7 months she in waiting period where they’re taking money from her account and she’s ineligible to use her policy. Supposed to be explained by law, but never happened.
Thank you for bringing this to our attention.
As noted on the first three
pages of your contract, American Auto Shield is the administrator of your
vehicle service contract and has full authority over repair procedures,
approvals, denials and payments. We have contacted them to obtain
information on the repair claim you have referenced. We have reviewed the call on March 15, 2020 when the contract was purchased. Our sales representative did go over the waiting period during the call as well as asked other questions regarding commercial use and modifications to the vehicle. We also emailed a copy of the contract to [email protected] on the date of purchase.
All CarShield contracts come with a 30 day money back guarantee so that customers have a chance to review the terms of the agreement and are eligible for a full refund if they decide they don't want to keep coverage in that 30 day period. The contract very clearly states on the Declaration Page (D1) the terms of the waiting period. Given the contract was purchased over 6 months ago, there is no refund due.
CarShield will refund 4 payments as a gesture of goodwill and in good faith to resolve this matter. The initial payment will be refunded back to the MASTERCARD *** and the remainder will be sent via check within 7-10 business days. This will cancel the contract.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
My vehicle got stuck in first gear while leaving BK. It was then taken to the repair shop. I pay carshield monthly to cover my vehicle. In my contract my transmission is covered. I was denied my claim even after the repair shop told carshield that the problem is the transmission and it needs to be repaired. Each time I talked to carshield, they tried to find a different reason to deny the claim.
We appreciate you bringing this to our
attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. The notes on your account indicate you spoke with a claims specialist today, September 14th, 2020, and you were informed the reason your claim was not authorized is because the clutches, bands and electronic components of your transmission are not parts listed for coverage under you vehicle service contract terms.
CarShield is willing to refund your payments in full as a gesture of goodwill and in good faith to resolve this matter. Please let us know if this is acceptable to you and we will process the request for refund immediately.
If you have any further disputes or questions,
please contact AAS directly ***, or see Section M, Dispute
Resolutions, of your contract. We look forward to working towards a resolution
on this matter.
We look forward to working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:The adjuster talked with the repair shop. The repair shop told adjuster with me on three way that the entire transmission is bad and needs to be replaced. The claims department wants me to let them break down the entire transmission and I would have to pay for that myself if they keep denying the claim. The repair shop told the adjuster and myself that there is no need to tear down the entire transmission and that this company is the only company to ask for something like that. The repair shop told the adjust for the 4th time that the entire transmission is bad and needs to be replaced. I would like my money back for both of my vehicles covered by this company and I would like for them to pay for them having my truck sit at the shop for so many days and the diagnostics. This company has denied this claim 3 times, each for reasons different from what the repair shop keeps telling them. My contract says that my transmission is covered, so either fix vehicle or give me all of my money back plus shop costs.
Sincerely
Thanks for reaching out again.
As the marketer of your vehicle service contract, CarShield has no authority over repair procedures, approvals, denials or payments. CarShield has offered a full refund on your payments. There is nothing more CarShield can do to address the issues you have regarding your repair claim. Please let us know if you would like to proceed with the refund.
If want to dispute the decision regarding your repair claim, you should contact American Auto Shield directly *** or see Section M, Dispute Resolutions of your contract.
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I had a policy with them. I had service done August 11th. They agreed to pay for a portion of the costs. They told me to have the dealership call them and they would work directly with the dealership. The dealership called them, and then Carshield said they wouldn't pay. They told me that they would. Now they put me on hold with different people, they say they haven't received the claim form via email when I did send it. I have had to pay $1599.00 out of my pocket. They told me they would $708.00.
CarShield is here to address your concerns.
Please email the SIGNED repair invoice to [email protected] and we will be happy to forward it to the claims department for immediate review to determine reimbursement eligibility.
We look forward to hearing from you and working towards a resolution in that matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I purchased a after market warranty with the company made payments and had an issue arise with my vehicle. Took it to the shop was told by several employees at car shield with will 100% be covered the auto shop I tool it to was also told that car shield will be covering my claim without a doubt. After several months the company car shield has failed to pay the claim and denied the autos hop payment. The claim is over 6,000 dollars.
We appreciate you bringing this to our
attention.
As noted on the first three pages of your
contract, American Auto Shield is the administrator of your vehicle service
contract and has full authority over repair procedures, approvals, denials and
payments. We have contacted them to obtain information on the repair
claim you have referenced. After reviewing the records sent to the claims department on April 2, 2020, your vehicle had turbocharger codes set during the waiting period. Your vehicle service contract was purchased on March 18, 2020 and the records submitted show just 16 days later the turbo charger codes were present. Since the codes showed during the waiting period (20 days/ 500 mile) it was considered a preexisting condition and your claim was denied.
In a good faith effort to resolve this matter, CarShield will refund your payments in full. You will receive one payment back to the VISA *** and the remainder will be sent via check within 7-10 business days. This will cancel your contract.
If you have any further disputes or questions,
please contact AAS directly ***, or see Section M, Dispute
Resolutions, of your contract.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:Upon calling the company its stated all calls are recorded. I had no issue with my turbo prior to purchase of the contracted warranty. I've never gone and had the turbo diagnosed for such reasons. Now moving to the refund option to all payments made is a suggestion of guilt and failed to uphold contract agreements. I would like to further pursue this case to have Car Shield cover the damages and replacement cost.
Sincerely
Thanks for reaching out again.
CarShield, as the marketer of your vehicle service contract, has no authority over paid claims, approvals, denials or payments. We have done everything we can by refunding your payments in full and cancelling your contract.
If you have any further disputes or questions,
please contact AAS directly ***, or see Section M, Dispute
Resolutions, of your contract. We have attached a copy of your contract for your convenience.
Customer Relations