CarShield

I got my contract on April 13, 2020. They asked for an odometer reading. When I got the vehicle from my mother and I sent it in on May 28, 2020 at 12:25pm. That same day, I called them to make sure they received it and to update the mileage. They assured me they would update and take notations. My car has been in the shop since August 31st. On September 1, Carshield claims there is a mileage discrepancy and they are putting my claim on hold. They are saying that the original date of the contract, my mileage was 154, 565. On the email, I sent on May 28, 2020, the mileage was 151,807. They claimed when I sent it, it was not enough information. I provided a time stamp of when I sent that in. They are still not trying to accept as the correct mileage. They asked if I have any service history to coincide with the date of contract purchase. I faxed over my most recent service and it was in February. My mileage was 149,000. Carshield claiming they have not received the fax but Walmart has confirmation the fax was received. They are giving me the runaround and not paying for my claim. They have me on extremely long hold time. I was on for several hours and they are constantly transferring me to different departments. When I speak to someone they act as if they do not know what is going on. I talked to someone in the claim department she was complaining how long we were on the line. She threatened to hang up on me if I did not hurry up. I talked to t Dan that said he was a supervisor with American Auto Sheild. He said he saw the email I sent today and that it needed to go under review. I have already been under review with the same emails.

CarShield is total garbage! They look for ways to not cover repairs, and their administrators are very good at creative thinking and stretching the contract language. Would NOT RECOMMEND THIS COMPANY OR PRODUCT (and they said I have a top of line contract)!

I Purchased this contract May 26 2020 (Platinum Powertrain) . I have been re-assured many times that I will be covered always
I tried to cancel sometime the end of June and was talked out of it. I am 75 yrs. old, my husband passed away, I live alone in senior living now on a fixed Income . I Have Maid 3 Payments Taken From My Checking Account . Today I Cancel Payments
To This Company And Trying To Get Refund Of $299.97 . Reason Being I Put My 1st Claim In And It Was Denied . I Had To
Pay $448.00 Out Of My Own Pocket . Please Help Me Get Refund !

I purchased Car shield approx 4 months ago, for 85.86 a total of $343.44. My stalled out on August 4th 2020, and I had to pay for a tow to take it to the card dealership for repairs. First I had to pay for the tow it was not covered my American auto shield or card shield for $75.00. Then while at the repair shop, the customer service person stated that he was on hold for 5 hours waiting on hold for American Auto shield to pick up the phone to give the authorization for repairs, but no one answered. I needed my car back so I could go to work, so I paid for the repairs myself, totaling $524.42. I emailed American Auto shield/ Car Shield the repair invoice on Aug 17th and no response. Today 09/01/20 I finally was able to talk to someone about the repairs to my car, she said that nothing was covered in my "plan" I had a Silver plan which stated everything in the engine was to be covered. This was a throttle boot that had a hole in it that is why my car would not stay running. I have all the documents needed to support my claim and complaints. Emails.Also when you try to contact Car shield they have a recording that says" thank you for calling car shield good bye" and it hangs up. Great company to use.. NOT I purchased Car shield approx 4 months ago, for 85.86 a total of $343.44. My stalled out on August 4th 2020, and I had to pay for a tow to take it to the card dealership for repairs. First I had to pay for the tow it was not covered my American auto shield or card shield for $75.00. Then while at the repair shop, the customer service person stated that he was on hold for 5 hours waiting on hold for American Auto shield to pick up the phone to give the authorization for repairs, but no one answered. I needed my car back so I could go to work, so I paid for the repairs myself, totaling $524.42. I emailed American Auto shield/ Car Shield the repair invoice on Aug 17th and no response. Today I finally was able to talk to someone about the repairs to my car, she said that nothing was covered in my "plan" I had a Silver plan which stated everything in the engine was to be covered. This was a throttle boot that had a hole in it that is why my car would not stay running. I have all the documents needed to support my claim and complaints. Emails.Also when you try to contact Car shield they have a recording that says" thank you for calling car shield good bye" and it hangs up. Great company to use.. NOT

The customer service was so atrocious. Took our car in for service, could not get an answer from customer service for a week. Dealership spent hours waiting on the phone for someone to answer so that they could move ahead with just diagnosing the problem. Over and over again we had to email and call to get service. During the third week a Car Shield representative had to go to the dealership to inspect the work and decide on paying for services. After the inspection, Car Shield again did not respond. The dealership called to find out their verdict and was told the inspector was going to be out of the office for several days. After weeks of this disastrous customer service Car Shield wanted the records for service, and less than 24 hours later denied the claim. Weeks and weeks of waiting on service to then be denied. Don't answer calls, don't return emails, and then deny claims. Total waste of money and a nightmare of customer service for the both the customer and the dealership. No one in this scenario will ever recommend Car Shield

Absolutely terrible! I noticed my car was slipping last Wednesday, so the next day I called to have it towed because it wouldn’t move. My car sat on the mechanics lot from Thursday till Monday, when the shop could finally get it in. During the time whatever is wrong with my transmission caused it to leak for nearly 5 days. The mechanic called CarShield to make a claim and told them the transmission needs to be replaced and because of it leaking before he could get it off his lot and into the shop it was low on fluid. They are saying they aren’t going to cover it because it’s lack of lubrication. How does that make sense when I did everything I was suppose to do and I was completely unaware of it leaking at the mechanics lot?! It’s not his fault he couldn’t get it in sooner and it leaked for a couple days and it’s not my fault either! So because it was completely full of fluid when he made the claim, I’m screwed. I still trying to get it worked out, please wish me luck!

Not worth having even if it were free! The claims process is HORRIBLE. Expect to be on hold for 30 min to an hour when filing a claim. Simple repairs that could be completed same day will take a week or more. They come up with all kinds of excuses not to pay a claim even after they tell you that it is covered. I've gotten to the point where I buy the parts and do the repairs myself because I can't afford to leave my truck for a week to be fixed, only to find that they weasel out of paying the claim in the end anyway. And if you've had a rental during that time you'll get stuck paying for that too because they only cover a rental when they do at least $200 in covered repairs, which you often won't know until it's too late. Last time it cost me a week without my truck and over $1200 for a repair I could have done myself in an hour with $200 in parts. They obviously spend a lot of time training their reps to lie, because what customer service tells you is hardly ever the truth.

I thought I was going to love this company. I don't. My car was dropped of 2 weeks ago for a simple AC repair. The mechanics let me know the parts were needing to be authorized by Carshield and I haven't heard from them since. It should not take this long to get my car back and Carshield is the one holding up the process. I be they will draft money out of my account next month and for what? Lack luster service? I recommend my parents to Carshield and I regret it.

Carshield states in my contract that I pay $100 deductible per my contract. My car is at *** and I asked them to diagnose the vehicle because the major problem was that it would cut off while driving. Today, they are saying my car is ready but only one part was covered, the ignition switch. Precision told me that I would be paying $336.00 out of pocket today. Their reason was because Precision charges $99 for each diagnostic which was not stated in the contract. To make matters worse, Carshield recommended this location and 3 others because I had to call them last week to find a mechanic because none of the dealerships here will take Carshield because they said "theybare a pain in the butt to deal with and don't want to pay labor costs." I just received the callback from American AUTO shield and she was very rude and told me there was nothing they could do about it and the mechanics don't work for them, they aren't contracted to them and I'm responsible. I am about to pick my car up and cancel this service and get my payment back.

My wife and I, signed up with Car shield on June 2019. I'm 66 years old and disabled due to (***) kidney disease. My wife who is 54 is also disabled and a Army vet with heart disease. I made all my payments on time. I've never had to use Car Shield until August 2020. We need to have reliable transportation to travel back and forth to doctor appointments, both far and near from our home........The car issue began when the car began to stall and with very little acceleration. So I decided take my car to have a diagnostic test ran. I drove my car to a nearby shop.They ran a test and it came back as a threw rod. So I drove the car back home which is less than 2 miles from the repair shop. My intentions was to have my car repaired back at the Nissan dealership......After getting back home I contacted Car Shield to inform them of what was going on with my car. I was told by Car shield that I can get my car towed to a repair shop. After contacting the towing service.
.I was told that the service would only cover 4 miles of towing without pay...So I had the car towed to the car repair shop. I talk with Car Shield service department and I told that I had car rental benefit also. So I rented a car from Enterprise....Talking with the claim department they wanted to see 12 months of service on my vehicle. I provided them with June 2019 -May 2020 oil changes (5). After reviewing the oil reports, they decided they wanted me to have the repair shop to take the engine apart at my cost of $1200. If they find something wrong (the claim adjuster), they weren't going to repair the car. and not reimburse me. AT this time I had reasons of concern that they wasn't going to take care of the situation. I would be out of $1200 plus another $4000 -$5000 to replace my engine. IF they wanted to see what caused the damage to the engine it sure be on them not me. I payed very mouth for protection on the car. now he's trying not to cover the cost of the repair.The reason for feeling this way was because the first claim adjuster(Robert) was very rude and nasty. He left notes that already had me at fault.....If I had this extra money on hand, I wouldn't need auto cover. I ASK WHERE IS THE JUSTICE???? I not being reimburse for car rental either for 4 days.

The service department at BMW has tried multiple times via fax and telephone to obtain authorization to perform work on my car but has never been able to reach anyone. They have been left on hold for up to 60 minutes without making contact with any person. I have also tried to call to no avail. When I call the general number, ***, it is easy to get someone on line. However, they advise that I need to speak to someone in another department and will transfer me. Once transferred, I have been on hold for extended periods of time without speaking to anyone.

If you ever ran into a company called Car Shield avoid them and block them quickly! I have never ran into this company since they don't seem to be advertised on anything. But since I've been in this new state they have been harassing me with letters every week since October 2019. I have blocked every single number they have called me from so that helped. I'M NOT INTERESTED IN ANY EXCUSES AND NONE OF THEM WILL BE ACCEPTABLE!
When I said stop calling me months ago I meant it. When I said do not mail me anymore letters I meant it. This
CONTINUOUS HARASSMENT by CAR SHIELD WILL NOW BE ACKNOWLEDGED WITH MULTIPLE COMPLAINTS BEING FILED AND LEGAL ADVICE DUE TO HARASSMENT AND DAMAGES.

SINCE IT'S BEEN HILARIOUS FOR YOU AS YOU PLAYED ON MY PHONE WE CAN NOW GIGGLE OUR WAY TO COURT UNLESS STOP HARASSING ME NOW!
THIS IS YOUR VERY LAST WARNING.

In reference to 2019 Chevrolet Trax I do not own one and do not did not purchase one I asked the employee to speak with a supervisor she said no Supervisor was there I asked where did they receive this information she said she did not know

I couldn't leave zero stars for their service so they got 1 star. After having been told they covered everything on engine break downs I found out the hard way that they don't cover much at all. After having my vehicle work completed by the dealership at a price of $1390 carshield decided that sensors are not covered and I was left paying for full repairs after paying monthly for a warranty that is as worthless as the paper the contract is written on. Don't waste your money with their in service warranties.

My Truck was running ruff and smelled of gas when I pulled in to the dealership the service adviser noticed right off gas leaking on the ground so we checked it in for repair and was found to be the fuel pump leaking He tried to call car shield for 4 days and got no reply or answer even the phone On the 5th day they finally answered said they would need pictures to be sure there was no rust and said I had to call the dealer to OK pulling the pump so the next day they sent pictures it was clear to see that it had no rust and was leaking because the whole top of the tank showed were gas had even puddled on the complete top of the tank then the rep said they don,t see any leaks dealer explained it was cracked at the fitting part of the pump then rep changed up and stated that's electrical we wont cover it three different time they changed the reason just to get out of taking care of the problem after 8 days of having to rent a car at over $300 I had no choise but to return it and get my truck. We are Older folks and have just been scammed in to paying 6 months on the truck and the wife's car. There is no way that car shield can tell better than a certified Chevy Technician what the problem is by looking at pictures and denying the claim. Dealer did not agree with it at all.

March 3rd, I took my 2006 Lincoln Mark LT to Precision Repair. They completed a diagnostics on the vehicle and found the fuel pump was an issue pertaining to the mechanical issue I was having. Precision contacted CarShield and informed them of the fuel pump issue. CarShield sent their own adjuster and he told Precision that they would not cover cost because it was not a "break down." Precision was upset and frustrated with CarShield because they felt they had enough proof that the fuel pump was the issue. Precision informed me about the conversation between them and CarShield. On March 10th, I went down to Precision to pick up my vehicle. As I was driving it, it would idle as if it was out of time or the fuel pump was still an issue. I decided to take the vehicle to *** Ford/Lincoln. I left my truck with them and they performed a diagnostics and found that the motor was the root of the issue. They informed CarShield of the problem. Again, CarShield sent an adjustor and *** Ford informed them that the motor needed rebuilt. CarShield proceeded to tell me that the cost of the repair would not be covered by CarShield because I drove the vehicle with the check engine light on. They stated it was neglectance on my part for driving the truck instead of having it towed. The check engine light was not flashing, it was just displayed on the dash, I noticed no difference in the performance of the truck. I then called CarShield and they proceeded to belittle me for not contacting a tow truck. In my warranty contract, it does not state a tow truck shall be contacted if a check engine light is present. *** also informed me they never heard of a company rejecting a warranty for not contacting a tow truck. I am upset and disappointed on how the staff treated me as a customer. The motor should be covered under my contract. I had to purchase a motor with personal funds, along with labor. These costs, according to my policy, should have been covered.

I filed a claim to carshield to get my transmission fix at ***. *** and I both tried to reach carshield. They would keep you 9n hold for hours before someone would get to you, or offer a call back. Neither I or *** received a call back. It took over a month for them to get in contact with me. Thats when they said they weren't going to approve my claim. My car was gone for over a month. I missed doctor appointments. Im 74 with congestive heart failure and I survive on my social security every month. I had to pay $2250 to get my car back from ***. Ive also been paying carshield 109 monthly.

I specifically pay these guys monthly for a warranty solely for my transmission and they're trying to get out of paying the whole cost to fix a transmission they're trying to say that the car wasn't towed to the dealership when in fact it was and I even provided them with a tow receipt

I have purchased a warranty from carshield. My car 6 month later when from I purchased the warranty, my car now has an issue. It states the warranty covers Coolant Systems. My car is now at the repair shop of my choice as stated.

The car has been there at my repair shop Cantrell Motorsports for about a month as we cannot get ahold of anyone to talk to about my claim at Carshield for weeks.

I have called several times as well sent in emails and still cannot get ahold of anyone here to talk to my car.

There is zero customer service as well as follow up.

As my car sits at the repair shop I am unable to have it diagnosed: while Carshield continues to auto deduct my bank account

On July 10th, I had purchased the services of CarShield. The company quoted my 2014 Ford Escape and placed my car due to the mileage and other factors in the "Gold Status/Membership." However, I was told that I must wait 20 days before bringing my car to the dealership. With that in mind, I waited until August 5th and brought my car to the Koons Ford Mazda of Silver Spring. The service advisor, Billy Scully, was attending to my care and began the process in the claim. However, he notifies me days later, in multiple attempts, that he could not receive any person from CarShield Claims Department. I called Customer Service multiple times. One occasion, they told me to give a different number to the service advisor because the claims department number has been down due to technical difficulties for weeks. I did as suggested, and my service advisor STILL was not able to reach anyone, from the Customer Service line. Another occasion, I called the Customer Service again and was told to give him a website and email address. Again, I did as suggested, and my service advisor did not hear from anyone. At this moment, I decided that it is best to get my car since I have not any help from CarShield. On the August 12th, I arrived to Koons Ford Mazda of Silver Spring and started the process to obtain my car. In that moment, I called CarShield to cancel my account and asked for a reimbursement. They were squandering on the phone and was straying away from allowing to get a refund. Eventually, the service advisor got a call from CarShield who ended up telling him that my car was not covered. I asked CarShield again for a refund and was told no. The supervisor on the phone told me that it was my fault and would not issue a refund at all. I found that quite rude of her to speak to a customer. This was a very disturbing interaction with this company and I would love my full refund. I had paid two months: $109 for the July 10th (initial signage) and $109 for August 10th.