CarShield

If I could give Carshield 0/zero stars I would. The company they referred me to that they work with just stopped working with them due to the fact they stated after receiving approval for a claim, they are hard to contact and difficult receiving payment. They have had nothing but bad experiences with them. Also, they tend to most always use after market parts on services. So I called other service centers that work with Carshield. Every car service center I called that normally works with Carshield has stopped working with them.

When I bought my I asked about maintenance records. I asked if I need to provide my last 12 months of my maintenance records to start the policy and they told me "NO". The lady on the phone said that I did not have to provide them to start the policy, but I had to start my own maintenance log then. Well it just happened that my wife's car took a dump couple of months after we bought the policy and THEY ASKED ME TO PROVIDE MY LAST 12 MONTHS OF MAINTENANCE RECORDS. At the end of the day, they did not cover the REPAIR. They tried EVERYTHING on the book trying to to cover the issue. Please be aware that they are not customer friendly and they have sub-company's that handle your MAINTENANCE REPAIRS.

They have the worst customer service department in the world. They stopped taking payments from my credit card and I made more than 6 attempts to get an answer why. I tried texting, emailing and I tried once to call but was on hold so long I gave up. I guess one customer means nothing to them

My car was not working well, I went to a car repair shop and was told that my car needed some things that should be covered in my CarShield Policy. They called CatrShield on July 17, 2020 and called on July 20, 2020 and left a message, they never got through to a person at CarShield. The car shop then faxed CarShield a complete estimated list of repairs that were needed. This was to get prior authorization, that CarShield says on every page of the booklet, is required. On July 27, someone called me from CarShield and told me that someone was "down at the car place looking at my car." However, the car shop said that no one from CarShield ever came to look at my car. After this, the car shop faxed again. After 3 more days with no response from this (disappointing) company, I called. I was on hold for 1 1/2 hours before I got the option to "hit for a return call." A few hours later, *** called me and said, that "the car place needs to fax the information." I told her that this was already done, twice. I requested a supervisor. There were none available, so she had one call me back. *** contacted me. He said that "the phone system was not working for a few weeks" and that I would be better off if I fax the information. I told *** that I could not go without a car for two weeks and I did pay for part of the needed repairs. *** told me that was "ok" and to fax the bill to him for what was already done and said it would be a "no problem authorization." I complied with that task and faxed the invoice. Since they did not call the car shop or me, five days later I called back. I don't remember the name of the woman with whom I spoke, but she said that "there was no indication of them recieving anything about this. The only thing she saw in the system was a notiation that I set up a pre-claim." On August 11, almost a full month with response from CarShiled, I called again, this time holding 1 hour, 33 minutes before I got the option to request a return call. *** called me. She said that she saw the invoice of the completed work and told me that a check was sent to me and that I would get in 7-10 business days. I should have check Revdex.com before getting this policy, because the check did not arrive as "promised." I called again on August 31 and spoke with Fabi. After telling her this whole story, she said that she could not help me but she would transfer me to a supervisor. 28 minutes later, I spoke to ***. He told me that he is going to personally check on the claim, have a CarShield representative contact the car shop and he acknowledged that he saw the information from the car shop because he had its name and address. He said that within 24-48 hours this representative would contact the car shop and make a determination whether or not the car had to be physically seen by CarShield before authorization or if they could authorize it without this inspection. He asked me to e-mail the car repair shop estimates for repair, which I did. So four days later on September 4, the car shop never received a call and I called CarShield yet again. Two hours and 57 minutes on hold with no option to get a return call, I was disconnected! My car still requires repairs, my car shop is still waiting for authorization, I am still owed my reimbursement and I am still expected to pay my monthly premium!

In May of 2020, I took out an extended policy with CarShield. I was mailed policy documents at that time. None of the policy documents included a list of what was covered. However, I had a conversation with the sales associate I dealt with when I took out the policy. He told me what was covered. Transmissions are covered under the extended warranty policy that I took out. However, four months after my policy started, and after I paid my monthly payments on time, my transmission became problematic. So I took my car to a CarShield approved mechanic. I actually took it to a Nissan dealer. It was discovered that my transmission was indeed faulty. Again, remember that the CarShield warranty covers transmissions (all parts inside of the transmission is part of the transmission). Once CarShield was called upon to pay for the covered transmission, they declined to pay for such because they claimed that the transmission was faulty because of an electrical issue inside the transmission and they don't cover electrical issues. Again, this was not something that was revealed to me or sent to me when I took out the policy. But if you cover transmissions, you cover everything (include the electrics) within the transmission. Don't you? CarShield is looking for loopholes to get out of paying their fair share.

This company is undoubtedly unreliable and extremely dishonest. I have had coverage with this company for 2 months and ran into an issue with my transmission. First every agent I spoke with told me different story, second they lied about waiting on the repair Facility to get back to them when I have proof that they never once reached out to the shop by phone. 3rd it has been nearly a month on a job that's only meant to take 3 days at best. All of their agents have bad attitudes. I was told a few lies, first I was told by claims that all he needed from me was my car's service history then that turned out to be not the complete truth, then after the inspection, I was told by the adjuster that he will write it up and send it for approval that it will take 24 hours to be approved. I then was told that in order for the claim to move forward, they need proof that I am outside of the 100,000 which passed nearly 65,000 ago. I have shown them official service statements and everything. This company is doing it's absolute best not to honor this claim.
I passed up on other great companies trust with my car's coverage to go with these people, only to get this type of service. I highly recommend that as earthly possible stay away from this company. All of these commercials about how they beat the other companies with honestly, fast and efficient service and even having famous people back them just to convince people to sign up. Please stay away. I am on disability how am I supposed to pay all this money to get my car fixed. They also promised over and over that their top priority is to get my claim approved so I can get my car back on the road because they know how long I have been waiting. I am heartbroken by this.

Over all very good experience. Easy to work with my mechanic and Car Shield. Claims were paid very rapidly.

I have had Car Shield for about a year and when I go to use them at a Car dealership or mechanic, Nobody wants to accept them. I have been trying to get a hold of Car shield to cancel my account for days now. They are Liars, Scammers and I was the SUCKER!!!

I purchased a service contract from *** on 9-3-2015. I was told by the representative selling me the contract that it covered everything relating to the engine and transmission except for hoses, belts and brake pads. I grew up with a father in the automotive business so I was quite familiar with the terminology he was using. When I questioned him about various covered parts and components, he said to just lift up the hood of my car and everything I see in there plus the transmission is covered, except for the hoses and belts. He stated it covered most of the interior accessories and parts. I still have all my original notes listing all the parts and components that he said would be covered from that conversation and I specifically asked him about the following: catalytic converter, radiator, main engine, transmission and drive train, engine computer, sun roof, alternator, starter, fuel system/pump/injector, camshaft/valves, water pump, drive train, axles and carriage, AWD, power steering system, electrical system, U-Joints, ABS (excluding brake pads and rotors), differential, interior lights, camera, GPS, AC/climate control system, visor mechanics, mirror and seat motors.

One of the first things I wanted to get fixed was the driver's side visor which would not stay in place, and of course, I was told by the dealer that “visor mechanics” were not covered under my warranty. During subsequent repairs my catalytic converter, radiator, power steering valves, transmission control module, etc. were not covered as he stated they would be.

I believe that the sales person told me whatever I wanted to hear, not what would actually be covered. I purchased the extended warranty for $2793 and have now done over $5,000 in repairs that per the representative's reassurances should have been covered. I am requesting a refund of the premium I paid for this warranty which was misrepresented to me. If that refund is granted I will not take any further action with consumer protection agencies or any legal action.

Let me first tell you this is going to be a long one.
I have had Car Shield since December of 2018. I got this extended warranty before my other warranty expired just so I would continue to have coverage on my SUV.
On May 26 2020 my repair shop that I have used since buying my SUV filed a claim for a faulty transmission. I rented a car to at least get me back and forth to work while my car was in the shop. I had to get a rental that was more a little more than what CarShield said they would reimbursement per day because I have to haul stuff for work in my car and no standard car trunk will hold what I needed to carry. So I rented a car for $51.67 a day which CarShield will only reimbursement $40 per day. My repair shop was asked to send in all of my paperwork of all maintenance and repairs done to my car and he did. It took about a week for them to review all the paperwork. During that time I was worried about having a rental car over a week. So I called and spoke to a representative about the rental reimbursement. He told me that yes they would take in consideration for administrative days and would covers those extra days and that they were very understanding of the process. So I continued to pay for a rental car. Ended up keeping the rental for 24 days. Which cost me a total of $1,351.69. At which I had just started working again because of Covid-19. So paying for a rental was hurting us financially. A good portion of my bills got behind because the majority of my money was paying for the rental and a car payment on a car sitting in the shop. Which during all this time I was calling CarShield and my repair shop every few days to try to move things along. Every call was over an hour wait just to be told someone will get to this in the next couple of days. Finally my mom was able to lone me her car so I didn't have to pay for the rental anymore which was a relief. I submitted a rental receipt on June 22, 2020, by email. A week later I called to check the status of that rental receipt. The rep seemed to not know anything about it. He asked when did I send it in. I told him and he then pulled it up on my claims email and said I should have some news on the rental in 24 to 48 hours. To call back and check then. So I called again in a couple of days. I was told the same thing again by another rep that they didn't see it on my file and I should wait another 24 to 48 hours. My repair shop had to pull my faulty transmission out of my car and take it apart to show the insurance adjustor the faulty piece. The inspector was scheduled to come on 6/25 and never showed. So the repair shop called and scheduled another inspector. On 6/29 the inspector came. On 7/1 the repair shop got the approval to repair my transmission. I finally got my car back on 7/6. So I called CarShield to check the status of my rental reimbursement. The representative said I don’t know why this is taking so long. Let try to add it again and see if that gets things moving a little faster call again in 24 to 48 hours and you should have an answer. This continued until Finally on 7/29 I spoke with someone and she said I am going to send you an email and respond to that email with the rental receipt again so I can personal post it to you claim and try to get you paid for the rental. I said great. I sent her the email and she confirmed she got it and said wait 24 to 48 hours for the claims department to review the receipt and issue you the funds. I was finally feeling like we were getting somewhere. On 8/8 I called and spoke to another representative that told me yes I do see where they issued you a check for $120.00 for rental reimbursement was cut on 8/4. "WHAT....$120.00??? I paid $1,300 for a rental car for 24 days and I get $120.00???" She said "Are you serious?" I said "yes ma'am I am." She sent me over to a claims supervisor and he told me that he would review my claim again since the inspector never showed to the first appointment and for the reviewing of the records sent over and see if he could get me any additional days. He said he would call me back on Monday and let me know what he could do. I said "great". He called on Monday 8/10 and said he could only get me additional 7 days for the rental. "Really?" So I would receive a check for the $120.00 and $280.00. On 8/19 I called and hadn’t received not a single check. The representative told me that the check was cut on the 11th for the $120.00. I thought it was cut on the 4th? No ma’am I see her it was cut on the 11th. What about the other check for $280. He couldn’t tell me. He said he didn’t see that in the system yet. Wait 7 - 14 days to receive the check for $120.00. If you don’t get it by the end of next week give us a call. GRRRRRR… At this point I really feel like I am getting the run around. I have bills to pay. I was depending on that rental reimbursement to pay the back bills from paying for rental. Which I thought I should have at least received $960 for the rental reimbursement. On 8/31 I called and got the same representative that I had last time. He told me that the check for $280 was just cut on the 22nd and it would take 7-14 days to receive. I asked about the check for $120.00? He said wait 7-14 days. Well, The mail doesn’t take a month. I have been waiting. I asked to speak to a supervisor. He told me he could not get me a supervisor all the agents are on the phone and they are not allowed to transfer me to a supervisor. Well, I have talk to one before. He then tells me that whoever did that was not allowed and he would not let me talk to a supervisor. He then put me on hold to answer another call. Which I stayed on hold I want to speak to a supervisor. When he got back on the line I told him I will keep calling that I needed to speak to a supervisor or get a direct phone number to speak to someone who can give me an answer. He told me no he could not and then hung up on me. This company is the worst company I have ever dealt with. Everything they tell you is a lie. I don’t believe a single thing that comes out of these peoples mouths. I spoke with my repair shop and he has another client who has a car warranty with CarShield and his car has been sitting there for 14 days without even a call or anything from them to try to get the clients car repaired even after submitting a claim. ABSOLUTE NIGHTMARE!!!! Let me say it again N-I-G-H-T-M-A-R-E!!!! DO NOT USE CARSHIELD.

Carshield is a hoax! As soon as I needed my transmission repair it was denied, even though all monthly payments were paid on time and Amaco transmission informed the TWO adjusters that came out from Carshield/AutoShield! Totally dissatisfied customer!!! I have cancelled my account for two vehicles and contacting an attorney!

They are truly a HOAX......

After I paid... I find out you have to wait 20 days and 500 miles whichever comes first they said but was a lie.. It’s been over 20 days but since they put the wrong mileage down ( I have less miles than they put Down ) they’re claiming I didn’t go 500 miles. They do not want to fix anything they want me to buy parts from them at a discount I didn’t know what I know now or I would have never paid for this nonsense

Please run and do not do it! They Lie, Lie and do not fix anything. I called and subscribed because after giving several scenarios, it did not matter. My car is covered. Sir, we are a nationally recognized business. So, I was eligible for the Silver plan for engine and transmission and was denied for failure of lubricating parts. I was told there was no oil in the car, therefore, it is not covered. I have 4 witnesses to verify it was full of oil prior to leaving my home (25miles from dealership). I was told there were no signs of leaking oil, So, since there was no leaking of oil it was probably the rings leaking and burning oil. The rings was not covered (the policy I was emailed after being denied told me that). Well the rings scrape the piston wall and has oil to lubricate the engine and take away heat. They said these cars are known for this issue but I could pay $883 to tear it down to see if that was the failure and pay $883 more to put a broke car that is not covered back together. Then they wanted to know if I wanted to be transferred to another department and see if I would be interested in paying them for coverage if denied claims. When transferred they were closed. I called Carshield back and they were closed.

I have a contract with CarShield. About three weeks ago, I had a catastrophic engine failure. I have never negligented my vehicle and had it service two days before the failure. There was about a 5 minute episode where the engine thermostat showed overheating. That appeared to resolve it's self and the temperature showed as normal. We were about 15o miles from home. We proceeded home. About thirty minutes later, the vehicle just quit. I called AAA and had the vehicle towed to the Tucson dealer. It is a Land Rover LR4. The claim was denied because they don't cover overheating, even though the thermostat showed within normal range when the engine failed. Their inspector said: "Preliminary findings indicate the engine lost coolant, subsequently overheated, and was operated until the point of failure (failure to protect/continuous operation).
Further diagnostics and or disassembly would be required to determine the exact cause of the overheat (or other failures) and the extent of damage." The part about the overheating is totally false. I provided them with details. The vehicle WAS NOT overheating when the engine filed. The don't even know the cause of the failure, but they are willing to deny my claim. The adjuster even said that part of the concern was that this vehicle was made in England. I paid them to cover my vehicle and trusted that I told them the truth. When I tell the truth about my claim, they think I'm lying. The contract included engine and cooling systems. Further investigation may have proved that the thermostat was wrong and the vehicle was overheating and we did know that. The Land Rover dealer provided them with my service. They can tell you that I am serious about maintaining my vehicles. If the car showed hot, I would have stopped and called someone. I want them to pay for my repair or refund the money that I wasted on them. They even owe me $672.00 in towing fees.

I can not get in contact with anyone. I have 2 service calls to inform them about.

Denied claim

I am cancelling coverage and requesting a full refund, because I am dissatisfied with the CarShield warranty purchased for my 2014 Honda Accord. I filed a claim on June 13, 2020, and the claim was denied. I also inquired about coverage for additional service and repair work done on the Honda earlier this year, and was again told the warranty did not cover the services.
The extended warranty plan is useless and the limited nature of the protection plan is false and misleading. My contract number is ***.

In May, I purchased their extended warranty coverage plan, paying $115 monthly. It's like insurance, you have it, but never hope to have to use it. When I agreed to this contract, I chose the Diamond coverage, which was supposed to cover my vehicle as if it were a new vehicle coverage meaning that everything was supposed to be covered as what I was told from the representative at the time of getting me to agree to sign up for their coverage which was recorded. In August, my AC went out in my 2017 BMW. When I took the vehicle to the dealership, after they were able to diagnose the problem, they contacted Carshield to file the claim and get the issue covered. I received a call from the dealership advising that I needed to pay for the vehicle because my Carshield extended warranty was denying coverage. The issue of the AC going out was due to a modular that needed to be updated via the computer program system, a simple fix worth $300. When I contacted Carshield to inquire about the claim and why it was being denied, Carshield proceeds to advise me that my claim was denied because the issue was just a computer update which to me as nothing to do with the coverage or the fact that my AC went out and it needed to be fixed. My coverage clearly states that the AC was a covered part, it had no specific specifications on rather it was or was not due to a computer update. Furthermore, the documentation said nothing about computer updates not being covered. It's 2020, most all vehicles on the road now are built primarily with computers and a computer system mostly running the vehicle. Irregardless, I signed up for the Diamond coverage, which as explained to me was to be “like new” coverage which covered EVERYTHING. So for 3 months I’ve paid on this coverage, and when it came time to actually need to use the coverage, I was denied coverage and had to pay out of pocket for the repair. I was sold a coverage under fraudulent terms and beliefs. The company is fraud. The coverage was fraud. I promptly cancelled the coverage that day. I paid my renewal coverage that day at that, the company has refused to give me a refund of my money paid that day in fact, and as I also requested all money paid, because I would have never signed up for their coverage knowing what I know now. FRAUDULENT.

American Autoshield (claims administrator for Carshield) has denied my claim to repair my engine due to excessive oil consumption. I want to be fully reimbursed for the total cost of the repair as this is what I was told would be the case when I purchased the extended warranty policy advertised by Carshield. I am a victim of bait and switch advertising because I am told the policy I was sold does not cover all engine repairs, however that is exactly what I asked about multiple times before I purchased the warranty.

Bottom line - stay away from Carshield and their claims administrator American Autoshield. They will find any and all caveats, exclusions and excuses to not pay for a valid claim, not reimburse for rental car and take their time doing so which will cost you both time and money as well as frustrate your repair facility.

In November 2019, I purchased what what presented to me as a full coverage extended warranty to cover any engine problems with my 2010 Toyota Prius. This is the primary car for my wife and daughters to use and I was on a long term contract out of state so I wanted to make sure they were covered. My wife told me the car seemed to keep running low on oil so when I was able to return home (due to the pandemic) I took the car to my local Toyota dealership. The ran an oil consumption test and confirmed the engine was burning oil. They contacted American Autoshield to confirm that the repairs would be covered and were instructed to tear down the engine to identify the cause of the oil consumption. I did not authorize the tear down of the engine and only found out that this had been done when I was informed by my service advisor that my claim was being denied because of exclusions in my contract. I tried contacting American Autoshield and had to leave a voicemail after waiting over an hour. I did not receive a call back until the following day at which time it was explained to me that the policy I was sold as covering everything actually only covered major engine components, not pistons or piston rings. I was lied to by the salesperson multiple times because This was in direct conflict with what I was told during my purchase of the warranty. Their response - rear the 17-page legaleze contract and find the areas that list everything that is excluded. In other words, I am a victim of bait and switch advertising. I did not end up with what was being sold. I received an inferior version of the advertised warranty and ended up paying for the full engine repair AND ALL rental car fees because my claim was denied. The administrators at American Autoshield did eventually agree to pay $1100 for the labor cost to tear the engine down as they did not obtain my approval to do so. The were adamant that my claim was still denied and that the payment was only to acknowledge that their representative made a mistake. By denying my claim, they said they did not have to pay for the actual repair of my engine nor for any rental car reimbursement. I was left with a $3838.31 total cost from my dealership for the full repair of my car and 3 weeks of rental car due to the numerous delays in responses from American Autoshield. I believe that Carshield is guilty of false and misleading advertising designed to fool people into thinking they are getting peace of mind with no worries when they purchase an extended warranty from Carshield. This is so far from the truth it is criminal.

CarShield is total garbage! They look for ways to not cover repairs, and their administrators are very good at creative thinking and stretching the contract language. Would NOT RECOMMEND THIS COMPANY OR PRODUCT (and they said I have a top of line contract)!