Cashnetusa

I received a letter from CASHNETUSA in the mail stating I was behind on a billI called the 866-***-on the letterThey explained we owed $on an original $personal loan that was opened in Sept There was also a bank account opened in Georgia at the [redacted] that the amount was transferred to, then that bank account was closedI replied that I never took that amount outThey asked us to call our local law enforcementWhen I did, [redacted] County Sheriff explained that it was nothing they could do because it was out of stateI looked at my credit report and it didn't showI'm just upset that they are demanding this money when it's clearly not me that took out the loanI also noticed that the letter head states Chicago IL address and the bottom states Dallas TX

Initial Business Response / [redacted] (1000, 8, 2015/05/27) */ Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolution According to our records, on December 14, 2014, CashNetUSA received a loan application using Ms [redacted] 's information and a loan was brokeredThe loan in question is a $CAB loan that was funded on December 14, However, after being in a delinquency status for over days, on March 27, 2015, CashNetUSA sold the account to a third party debt buyer, [redacted] The direct contact number to [redacted] is XXX-XXX-XXXX On May 19, 2015, Ms [redacted] contacted us and asserted that she was the victim of identity theftAs such, CashNetUSA advised Ms [redacted] to please submit a police report to our fraud department to investigate her claim Please note, as an alternative, Ms [redacted] may also submit an identity theft affidavit CashNetUSA would be more than happy to address her concerns; however a police report or fraud affidavit is needed to investigateWe ask that Ms [redacted] please contact our fraud department and provide a copy of a police report or fraud affidavit to: CashNetUSA Fraud Department Phone: [redacted] ext [redacted] Fax: [redacted] Email: [redacted] @cashnetusa.com We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionThis is fraud and CashNetUSA is not responsible for or participating in the complained conductCashNetUSA is not associated in any way with the persons referenced in this complaint who are posing as consumer lendersThese persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services to these consumersThe phone numbers 606-930-and 773-683-listed in the complaint does not belong to and are not used by CashNetUSAOn December 8, 2013, MsWilliams applied for financial services; however, we were unable to approve her applicationCashNetUSA does not require or request any down-payment or advance fee in order to apply for or receive a loanCashNetUSA has no knowledge of, or control over, these individuals falsely posing as lenders and possibly demanding a down payment or advance before extending a loan While we sympathize with MsWilliams’ situation, we cannot take action because the complaint is not related to CashNetUSAWe recommend that he follow the link below to the Federal Trade Commission’s web site for information on how she can protect herself against this type of activityhttp://www.consumer.ftc.gov/articles/0078-advance-fee-loans We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Cash Net USA representative would not allow my father to pay off a predatory loan of @340% interestThe rep Mike Id# [redacted] was very unprofessional and would not allow him payoff loan earlyHe would not allow him to speak to a supervisor and stated that no one was over himMy father asked him to authorize me on the account so that he could speak to me and "Mike" would not honor his requestCash Net USA stated that the account had to be approved for payoffWhat company has to gave an approval for a payoff???

they are trying to say I took out a loan for $I declined that loan back in marchit was never put into my account which I have since sent them bank statements that include the months for march, april , and mayI sent them proof and how they insist on a police reportI would like this matter settled asap Thank you, [redacted] T [redacted]

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn July 20, 2017, Ms [redacted] was funded a $Installment loan with CashNetUSABefore she entered the agreement, CashNetUSA disclosed the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment ScheduleMs [redacted] then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loanAt this time, Ms [redacted] account is current as she has honored all payments as agreed uponPlease note that Ms [redacted] has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional chargesPrepayments of principal may reduce the total amount of interest she is scheduled to pay under the AgreementCashNetUSA values Ms [redacted] as a customer and strives to provide the ultimate customer experience therefore; if Ms [redacted] has any additional questions regarding her account we ask that she please contact our customer service department at [redacted] for assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide more information, please contact us

Over a week ago, I let this company know that my pay dates were changingThey asked me to send a copy of my last two paychecks which I did after I got paid for a week on the 14th of JulyI let the company know that I only was paid for a week on the 14th and that my full two week paycheck would be on the 28th of JulyI received an automated response stating that someone would get back to meI waited and then tried to get onto their website to double-check the dateI couldn't get on on Sunday (I don't know what's with their site, it only seems to work on certain computers but that is another issue) and checked the site on my way to work the following Monday It still had the old due date on the siteI sent a comment to the company stating my displeasure with the changeI have used this company for awhile now and have never had an issue with them until nowLater that day I received an e-mail that stated: "Thank you for choosing CashNetUSA, America's trusted online lenderWe

On September 7th, I took out a loan with them for the amount of $I had been a customer previously and have taken out three loans earlier in the yearIn June I had received a promotion in email with a code [redacted] The code was for 35% off interest on the first two installment payments We took out the loan, added the promo code through the app, and we made our two installment payments on time, then paid off the loan Were were supposed to recieve a rebate once the loan was paid off The interest on the first payment (it was all interest) The interest on the second payment After the loan was paid off, we were supposed to receive a rebate of $ I called today to confirm the rebate, and I was first told the promo doesnt exist, then its expired, then I didnt pay two payments, then finally they told me there was nothing they can do because they dont see the promo code that was added at the time the loan was applied for I then asked for a

Thank you for forwarding the customers correspondence to our attentionOn October 10, 2016, Mr [redacted] opened a $limit Line of Credit through CashNetUSABefore he entered the agreement, CashNetUSA provided the applicable disclosures and Mr [redacted] signed the agreement acknowledging that he understood the terms and conditions associated with the open-end line of creditAt CashNetUSA, we strive to ensure that our customers are fully aware of the terms and conditions of our products before they sign upWe clearly state the interest rates we charge both on our website and in the loan documentation that is sent to customersIn this case, we apologize to Mr [redacted] for what the misunderstanding causedDue to the misunderstanding, we have waived his remaining balance of $At this time, Mr [redacted] does not have an account balance with CashNetUSAWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn July 11, 2016, Ms [redacted] was funded a $2,CAB installment loan with CashNetUSAMs [redacted] signed her loan agreement stating that she agreed to the terms and conditions associated with the installment loanOn July 26, 2016, Ms [redacted] requested to make an additional payment of $to her regularly scheduled payment due on August 5, However, due to an administrative error, Ms [redacted] ’s request for the additional payment was not executed; as such her bank account was debitedCashNetUSA issued a refund for our debit on August 5, in the amount of $In addition, we reimbursed her for the bank fees she may have incurred due to our debit on August 5, We apologize for the inconvenience this matter may have caused Ms [redacted] We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide more information, please contact us

After Hurrican Florence, I applied for a loan to help with an emergency which arose with losing my houseWhen filling out the paperwork online I was prompted to speak with customer serviceAfter, speaking with [redacted] I was promised the loan I applied for was to he a monthly loan for my papymet planAfter realizing after received confirmation emails yesterday, my loan was entered as Bi weekly after being promised it was monthly and the amount of interest charged is also incorrectI'm being charged 325% instead of the cheaper rateIt was explained to me that it was appreciated when I applied for loan a chance to help a Hurrican Florence Evaccuee to get into a stable environmentI was lied to about the how much would be due and also the frequency of the paymentsDue to my situation I completely understand I was taken advantage ofAfter speaking to a manager it was said again that they understand the promblem at hand but...they would be able to help me due to the fact I spoke with

My loan with this company was funded in 4/28/for the amount of $dollars, My customer id is # [redacted] Upon signing up I gave a discount code for a rebate which was to return at the completion of the loanDuring the time of sign up no place on the website had anything concerning information on requirements for the rebateMy first payment was due on the 28th of June and I had it extended to the 13th of JulyWhen speaking to the representative, they did not inform me of changing my first payment date would disqualify me from getting my rebateI feel the representative should have known about the rebate requirements and inform me properly before adjusting the date since a rebate code was usedAll my payments were paid on time from the first payment and the loan is now paid off

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn October 31, 2017, CashNetUSA arranged a $CSO loan for Ms [redacted] Before she entered into the agreement, CashNetUSA disclosed the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment ScheduleMs [redacted] then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loanCashNetUSA values Ms [redacted] as a customerAs such, her concerns were escalated within our internal resolution process and resolved in a way that she found acceptableShould Ms [redacted] have any additional questions regarding her account, we ask that she please contact our customer service department directly at 888-***-***We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionThis complaint has been resolvedOn January 23, 2018, Ms [redacted] was funded a $Payday loan with CashNetUSAShe signed her agreement acknowledging that she accepted the terms and conditions associated with the loanFurther, Ms [redacted] signed an Automated Clearing House (ACH) authorization allowing debits to her accountOn February 21, 2018, Ms [redacted] requested to schedule a payment planHowever, due to an administrative error, Ms [redacted] ’s request was not executed properly and as a result; she was debited for the full account balanceHowever, according to our records, CashNetUSA reversed the erroneous debit transaction, thereby, refunding her the amount debited Further, CashNetUSA credited an additional $towards her account balance for the NSF fees incurred on her bank accountBased on our review, it appears Ms [redacted] has a scheduled a payment arrangement for the account balanceWe apologize for the inconvenience this matter has caused Ms [redacted] If Ms [redacted] has any additional questions or concerns regarding her account we ask that she please contact our customer service department at 888-801-for assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

340.05% $$$as you see this is the borrowed amout of $under distressThis company already sold the debt to another collector, now they are putting me in distress once again over thisNow the comapny already made thier money backNow look at these numbers no way in the firey pits of H.E.L.L would I under circumstance accept something this outrageous, you know I was in mental distress

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionBased on our review, this complaint has been resolvedAccording to our records, on April 20, 2017, Ms [redacted] was funded a $ Installment-Payday loan with CashNetUSAPlease offer our apologies to Ms [redacted] for any misunderstanding regarding this matterIf she has any outstanding questions, we ask that she contact our Customer Support Department at (888) 801-for assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customers correspondence to our attentionA previously mentioned, our compliance department has offered a payment arrangement to Mr [redacted] detailing the terms of the arrangement which include the due date and the payment amount via email on June 8, However, Mr [redacted] has not provided the method of payment he will be using to finalize the payment arrangementWe ask that he please contact Laura Chavez directly at 312-754-to update his payment method to secure the agreed upon payment arrangement.We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Complaint: [redacted] I am rejecting this response because: I have received this from my college that my refund money will be in two parts and not one single payment, as I was made to believeI will now have to wait until after 04/19/to receive my second part of my refundI ask cashnet if they would extend it for another daysI am just as frustrated with my college they told me two different stories, so now I have to save my refund moneyOr if cashnet would accept $ and I will pay the rest of the settlement of $ in days from 04/04/ Sincerely, Charles ***

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn April 6, 2017, Mr [redacted] opened a $1,limit Line of Credit through CashNetUSABefore he entered the agreement, CashNetUSA provided the applicable disclosures plus the terms and conditions, including the applicable Interest, and Fees associated with a transaction Mr [redacted] then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the Line of CreditIn addition, the fees and interest applicable to a cash advance were fully set forth in the loan agreement, a copy of which was provided to his (via email) when he opened the accountIn addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statementsAmongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statementOn April 10, 2017, per Mr [redacted] request, he was funded a $advancePlease note, CashNetUSA cannot provide specific dollar amounts for the amounts that would be due throughout the life of the line of credit because the amount due at any given due date will be dependent upon the customer’s usage of the line of credit, including for example whether they made any draws and if so, the amount, and the amount of any payments by the customerAccording to our records, our customer support team has advised Mr [redacted] of his next scheduled payment due date when he contacted usCashNetUSA strives to provide the ultimate customer experienceIf Mr [redacted] has any outstanding concerns, he may contact our customer support team at 888-801-for assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide more information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn June 30, 2017, CashNetUSA arranged a $CSO loan for Ms [redacted] Before she entered into the agreement, CashNetUSA provided the applicable disclosures and Ms [redacted] then signed her loan agreement acknowledging she understood and accepted the terms and conditions associated with the loanOn July 17, 2017, Ms [redacted] submitted documentation to update her pay frequency, therefore, we updated her pay frequency in our system as per her requestOn July 18, 2017, Ms [redacted] contacted our customer service department (via email) to request to adjust her upcoming due date of July 18, to July 21, Subsequently, CashNetUSA sent an email advising that in order for us to adjust her due date she would have to authorize the adjustmentHowever, our records do not indicate that we received clear authorization to move the due date in question, therefore, the payment amount was debited as scheduled on July 21, Based on our review, it appears this issue is a result of a miscommunication, and we offer our apologies to Ms [redacted] for the inconvenience this matter has caused herCashNetUSA strives to provide the ultimate customer experienceAs such, we have advised Ms [redacted] that we will be happy to reimburse the bank fees that she incurred as a direct result of our debit provided that she submits a bank statement detailing those chargesWe ask Ms [redacted] to submit a copy of her bank statement displaying her full name and account number via fax or email to: Fax: [redacted] Email: [email protected] Please note, CashNetUSA will reimburse Ms [redacted] upon receipt and review of the required documentationWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us