Cashnetusa

I have been contacted by numerous collection companies (it appears they have sold my debt multiple times) and each one has harassed me and told me I owe way more than I should and I need to agree to a settlement or they will take me to jailI don't appreciate this and want some kind of resolution in the matter as it has caused undue stressThey have increased the loan amount and interest rate without my knowledge on multiple occasions and I believe this to be illegalI will not pay them what I do not Owe them and it is not legal to harass individuals to pay a debt

Thank you for forwarding this customers correspondence to our attentionAs previously mentioned, according to our records, Ms [redacted] was funded a $1,advance on April 22, A confirmation email was sent to Ms [redacted] ’ email address on file advising her of the request for an advanceOn May 23, 2016, Ms [redacted] reported that she was the victim of Identity Theft/FraudAs such, we advised Ms [redacted] to please contact our fraud department and provide a copy of a police report to assist our investigation of this claimUnfortunately, CashNetUSA has not received the requested documentationSince Ms [redacted] asserted that her police department advised that a police report is not needed to address her ID theft claim, as an alternative, we ask Ms [redacted] to kindly provide the name and telephone number of her local police department so that we may address her concernsWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide more information, please contact us

Complaint: [redacted] I am rejecting this response because:there is truth to the statements of accounts and their terms ..of course as this is their policy but when I signed up they gave me a detail of account and amount because I asked what would be the fee amount of the loan for and I also had to supply them with a date on which I would be making a payment ..this was chosen by me and in order to give me the amount of the loan they would have to give me the amount for that particular amount of time as they have a billing cycle which charges by rate of time on the loanalso it was asked in my initial application how much I would be paying on that date payment which was the full amount of the loan for that period of time...it is complete deception whether it be fault of mine fro being unaware that these questions were designed to decieve me or not.also they admitted to me that they changed the form of amount of payment after the loan was verified .they said it was standard procedure to do that change..and also their claim to contact me by phone is completly false..I contacted them after they failed to take the amount of money agreed to...and after I contacted them because they failed to return my phone calls they told me in order to pay the full amount of the loan it had increased by more than double...they did send me emails regularly but the important one concerning how much they took out of my account, like I said ,I could not respond quick enough in order to allow them to take the proper amount of money out to close out this loan without further interesteven now after this time trying to deal with this deception they continue to incur charges..and regularly send emails concerning my failure to answer phone calls or return their emails..yet in response to my email they claimed I had no such mention of how much money was to be removed from my bank account even though I must make mention of it in my initial appliction...please inform me quickly in this matter or I will have to pay more and more which was their initial plan I believe Sincerely, Troy [redacted]

Thank you for forwarding the customers correspondence to our attentionAfter carefully re-examining this case, we have decided to honor the 50% off discount in this instanceThe discount will be applied to the finance charge of $1,However, the loan must be paid in full to receive the rebate, and it shall be paid via bank account ACH credit upon full repayment of the loan We sincerely apologize for any confusion this matter has caused Ms [redacted] If there are any outstanding questions, we ask that she please contact our compliance department at 888-801-extfor assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionBased on the complaint description it appears that Ms [redacted] is requesting assistance with her payments Our records show on March 29, 2017, Ms [redacted] opened a $1,limit Line of Credit with CashNetUSABefore she entered the agreement, CashNetUSA provided the applicable disclosures and Ms [redacted] then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of CreditIn addition, the fees and interest applicable to a cash advance were fully set forth in the loan agreement, a copy of which was provided to her (via email) when she opened the accountIn addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statementsAmongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statementOn March 30, 2017, per Ms [redacted] ’s request, she was funded a $advanceMs [redacted] always has the option to make additional payments or repay the amount outstanding in full at any time without penaltyAt this time, Ms [redacted] ’s account is past dueCashNetUSA strives to provide the ultimate customer experience, and we would be more than happy to discuss possible options regarding her account balanceWe ask that she contact our compliance department directly at ###-###-#### for assistanceWe hope that this response resolves this complaint and answers any questions your office hasIf we can provide any additional information, please contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10973418, and find that this resolution is satisfactory to me Sincerely, Delores Nickel

Tuesday April 18, 2017 I applied for a loan online with cash net USA for $300 I was then forwarded to a page where I had to enter my pay stub information. After that I was sent a email telling me that my loan application was being reviewed. So I went and logged back into my cash net account and it said the money would be funded on Thursday April 20. So the next day April 19 I was sent another email stating that I needed to submit my check stub and the page needed to be signed. So I took a picture of my check stub and sent it to the cash net email. A while later I was notified by email that my loan was approved. Fast forward now it's 12AM April 20. I go to check my cash net account and it's saying the money was funded to my bank account, So I go to check my bank account and there is no money added.

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAs part of a marketing program, Mr [redacted] met certain criteria as a potential new customer and we extended an offer of credit to him in the form of a pre-approved offerThe offer stated the he is contingently qualified to receive an Installment loan with CashNetUSAAfter a careful review, our records do not indicate that Mr [redacted] has opened an account with CashNetUSAIn addition, our records do not indicate Mr [redacted] has contacted us in regards to his concerns; however, we have honored his request to be excluded from subsequent pre-screened mailingsPlease note that it may take up to days for the mailings to stop as he may have been included in a mailing campaign already in-flightWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionThis is fraud and CashNetUSA is not responsible for or participating in the complained conductCashNetUSA is not associated in any way with the persons referenced in this complaint who are posing as consumer lendersThese persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services to these consumersMs [redacted] was a former customer; however she does not have an account balance with CashNetUSACashNetUSA does not require or request any down-payment or advance fee in order to apply for or receive a loanCashNetUSA has no knowledge of, or control over, these individuals falsely posing as lenders and possibly demanding a down payment or advance before extending a loan While we sympathize with Ms [redacted] ’s situation, we cannot take action because the complaint is not related to CashNetUSAWe recommend that he follow the link below to the Federal Trade Commission’s web site for information on how she can protect herself against this type of activityhttp://www.consumer.ftc.gov/articles/0078-advance-fee-loans We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.On October 13, 2015, Ms. [redacted] was funded an $800.00 installment loan. Ms. [redacted] signed her loan agreement stating she understood and agreed to the... terms and conditions associated with the installment loan. Ms. [redacted] has questioned how the rebate coupon is applied. On October 12, 2015, prior to her loan being funded, Ms. [redacted] contacted CashNetUSA via email and provided the details of how the coupon operated. Ms. [redacted] was advised that the coupon is applied as a rebate. The rebate will be applied on the first two Installment payments according to the payment schedule, following the full successful repayment of the installment loan. CashNetUSA strives to provide the ultimate customer experience and understand there may be some confusion. As such our compliance department will be more than willing to address her concerns and therefore we ask that she please contact our compliance department at 888-801-9075 ext. 5063.We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn February 18, 2017, Ms [redacted] opened a Flex Loan account with a credit limit of $Before Ms [redacted] entered the Flex Loan Plan Account agreement, CashNetUSA provided the applicable disclosures and Ms [redacted] then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Flex LoanOn April 5, 2017, a minimum payment of $was dueHowever, Ms [redacted] contacted our customer service department and requested to schedule a payment arrangementAs such, CashNetUSA honored her request and scheduled the following payment arrangement, in addition to her regularly scheduled payments: $ due on 04/05/$ due on 04/20/$ due on 05/05/$ due on 05/19/ A confirmation email was sent to Ms [redacted] explaining the terms of agreed upon payment arrangementOn May 4, 2017, Ms [redacted] communicated with our customer service department (via email) requesting to adjust her upcoming due dateHowever, CashNetUSA advised Ms [redacted] that the payment was already submitted and therefore we are unable to adjust the due dateBased on our review, all collection attempts were authorized by Ms [redacted] We found no breach in our process that would justify a refundCashNetUSA values Ms [redacted] as a customer and strives to provide the ultimate customer experienceAs such, we would be happy to answer any outstanding questions she may have regarding her account We ask that she please contact our Customer Service Department at 888-801-should she wish to get in touch.We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11633541, and find that this resolution is satisfactory to me Sincerely, Carmen ***

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAs an initial matter, CashNetUSA does not provide financial services to residents of PennsylvaniaCashNetUSA has not attempted to contact Ms [redacted] regarding a loan and any disbursement of funds as we do not have an account under her name or the contact information that she provided in our systemCashNetUSA does not require or request any down-payment or advance fee in order to apply for or receive a loanBased on the details of the complaint, it is clear that Ms [redacted] has been contacted by fraudsters falsely posing as consumer lenders While we sympathize with Ms [redacted] ’s situation, we cannot take action because the complaint is not related to CashNetUSAWe recommend that she follow the link below to the Federal Trade Commission’s web site for information on how she can protect herself against this type of activityhttp://www[redacted] We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn July 20, 2015, Ms [redacted] opened a Flex Loan account through CashNetUSA with a credit limit of $Before she entered the agreement, CashNetUSA provided the applicable disclosures and Ms [redacted] then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Flex LoanIn addition, the fees and interest applicable to a cash advance were fully set forth in the loan agreement, a copy of which was provided to her (via email) when she opened the accountFurther, Ms [redacted] signed an Automated Clearing House (ACH) authorization permitting CashNetUSA to automatically withdraw payments from her nominated bank accountOver the course of her relationship with CashNetUSA, she has requested numerous advances and paid the minimum amount on her account balance each billing periodIn addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statementsAmongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statementBased on our review, nothing has come to our attention that causes us to believe that we have breached applicable regulations or standardsWe value Ms [redacted] as a customer As such, we would be more than willing to discuss repayment options available to her We ask that she please contact Laura [redacted] directly at [redacted] for assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

I received an email dated july from [redacted] CORP Email address: collection.settlement@***expresspayment.org stating that I was days late on a line of credit that I processedHowever, I do no recall completing one and had some serious health issues since I made attempts to contact them but their phone line is connected to a magic jack phone recodingthe number included in my email was 805-744-

We applied for a loan and this is a hoax. My Husband has been sick and they tricked him into sending 500 dollars and they never gave him the loan. they approved him for the loan however kept his money. no one ask for money especially upfront for the amount of 500.
please do not trust them. We are calling the Federal Government. This is wrong.

On June 14, I used a promo code, promo ***when applying for a loan This promo code was for a 20% rebate on my first two payments I paid this loan off almost immediately and now I am being told that I did not use a promo code, when I 100% know that I did put that promo code on the application The company is not honoring this promo codeI wrote several emails, and spoke with a customer service rep who just told me that I didn't do what I said I do and I was out of luck I KNOW that I used the code, the company either removes its codes from application so they don't have to honor, or just made an honest error But I am asking the the promo code be honored and my 20% rebate be given to me The cr of this loan is Customer # *** and the installment loan is Installment Loan #***

I had an oral and written agreement with the cashnwtusa compliance dept to alter my installmwnt payments from every weeks to once a month pymt of I could not pay them this monrhI got a call from jasmine in collections saying my payments were every tqo wks I told her my amended loan agreemwnt per compliance was once a monrhShe said that was only for last monthThey are crooksThe sais I have to send them my social stmt showing when I get paid and then it could be changedRhai no right

I sent email to Cashnetusa about waiting for October 3th, before drafting $and changesBecause I won't be able to have the money until the 3th, OctoberBut instead try to get it on the 1th of OctoberAnd bounce my checking account to $This John D told me just got this email, and other word is I don't care and did it any way mess my account upNow I have to fix the and pay them and someI can't afford itThey need to pay meof my bills is behind because of himI should have to pay them nowMy account is in the RED for $Help

They did not process a loan in a timely manner and after contacting differnt times to find out why, the loan was processed after days