Century Manufacturing Corporation

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Century Manufacturing has voided account [redacted] in the full amount of $133.74. The product should be boxed and shipped via U.S. Mail to the P.O. Box address.

Century Manufacturing has voided invoice [redacted] in the full amount of $475.53, account [redacted] is closed.
City of [redacted] will receive a call tag from Century Manufacturing to return product received.
Our apologies for the miscommunication regarding the amount of material ordered and...

received.
?

Century has voided the invoice in the full amount. No money is due and no further contact will be made. ?

We will gladly credit and close this account, although, this product was sent as a trial for thirty days which is clearly represented on the invoice.  Please contact us with any issues so these minor issues can be resolved.

Century Manufacturing has voided account [redacted] in the full amount of $464.25. Our apologies for the miscommunication and the inconvenience this has caused.
The product received in June may be kept at no cost to the [redacted].
If there is additional information needed...

please contact Company directly.
Thank you,
Century Manufacturing.

Century Manufacturing "somehow" received a call from [redacted] (alleged employee of Down East) and "somehow" he placed an order for drain degreaser which he was going to use at Down East Horizons for backups in the main line.
Strange that "somehow" 2 of the 3 shipments...

sent, delivered and signed for were paid for by Down East.
The billing address for Century is a P.O. Box in [redacted] and not sure what this has to do with the order placed by [redacted]
There is no return authorization on this order nor was 1 requested.
Have [redacted] contact Century regarding outstanding invoice and order received.

Century Manufacturing will not be able to issue a call tag for product that was ordered and received in October of 2014. Sales representative from Century spoke to [redacted] several times explaining the use and terms of the product. [redacted]'s main concern was having a product that would...

work on hair. He specifically said that the product would be used at the Skating Rink: "girls hair in the changing rooms was an ongoing problem." He was also detailed in telling sales rep products he has used (liquid enzyme) and the type of septic system they had. On 11/**/14 Century received a call from [redacted] requesting address to forward payment, after that date Century has attempted to contact ** or [redacted], all to no avail. The product was ordered, accepted and signed for at the Skating Rink. The product was not offered free of charge and [redacted] was aware of this. In an effort to resolve this dispute Century will acceopt $175.00 as payment in full. Upon payment received all collection efforts will cease. ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Several times now, CMC has sent us 5 gallon degreaser containers or granular drain cleaner that we have NEVER ordered. We have been billed, and even paid one bill before we realized what was going on. We don't use their product and do not wish to. Every time we have called, they state that we are on the "automatic" delivery schedule and they cannot stop it. Then, they send and invoice and continuously call, trying to collect it. We repeatedly tell them that we have not ordered and that they can pick up the product. They have picked it up in the past, but then send it again a month or two later. They have been completely unwilling to resolve our issue.Desired Settlement: We wish the account to be cleared, since we never ordered or used the product. We also desire that the company NEVER contact us again.

Business

Response:

The invoice in question [redacted] has been voided in the full amount of $564.42.

Our apologies for the miscommunication and inconvenience this may have caused.

Our attempts to resolve this with [redacted] directly did not work out, [redacted] continually hung up on us.

Not possible to resolve a problem when the other person will not cooperate.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, assuming that the company does not solicit us in the future.

Sincerely,

Review: This company has dropped product off at our establishment and refused to pick it up. They are not an approved vendor and will not remove this harmful chemical from our premisesDesired Settlement: They have sent me a bill and product that we do NOT want. I would like for them to pick up the product and remove us from any call list as they are not an approved vendor

Business

Response:

The chemical that was received at [redacted] is not harmful, it is a non hazardous product.

Century Manufacturing was not informed by [redacted] that he was not authorized to order the product.

Our apologies for the confusion and the miscommunication regarding invoice [redacted], payment was made on previous invoice ([redacted]) beginning of August by [redacted]. Century was not informed that we are not an approved vendor.

The disputed invoice [redacted] is voided in the full amount of $296.46, a call tag will be forwarded to [redacted] to return product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have promised to send a RA to pick up the product and credit the amount back. Neither have been sent by Century

Sincerely,

Business

Response:

The invoice was voided and a 2nd call tag will be issued by the end of business day 9/**/14. A copy of the zeroed invoice will be sent with call tag.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory once I have received the call tag and credit from the company. They state they have issued a 2nd call tag. Not sure why as we have not received the 1st tag

Sincerely,

Review: The company offered to send a sample chemical and signed us up unknowingly for a recurring shipment. We paid for the first shipment believing it was our mis-understanding. They sent a second shipment a month later and we again paid, telling them we do not authorize shipments or a recurring program. They sent a third shipment which is now on property and they refuse to pick it up. They are harassing us with collection calls and refusing to pick it up or adjust the account. As of today, they even said we are still signed up for future shipments!Desired Settlement: I would like our account credited, future shipments stopped, and the chemicals picked up (hazardous materials charges apply or charges for us to bring it somewhere to dispose of it). I would also like our number permanently removed from their contacts.

Business

Response:

Century Manufacturing shipped the remaining part of order on 9/**/2014 to Saint Paul Hotel. No calls were made to the Hotel until 12/*/14 when the invoice [redacted] was just past due. On that day (12/*/14) [redacted] employee of the Hotel informed Century that a check would be sent that week and provided direct email to submit invoice to her. On 1/**/14 a message was left at the Hotel regarding a status of payment. Today 2/**/15 customer service agent spoke with [redacted] who said that she was reporting this to the Revdex.com. These are the only calls which Century made to the Saint Paul Hotel. We apologize for the inconvenience of not receiving original order (total amount in 1 shipment) although 2 calls were made to the Hotel from carrier regarding delivery dates. A request to return the product was not requested from Saint Paul Hotel until today (2/**/15) the shipment was received in September 2014. Unfortunately Century is not able to issue a call tag on product which has been in the possession of the consumer for more than 30 days. This was an order placed by [redacted]; not a sample request. In an effort to resolve this dispute Century is offering to close account at a 50% discount ($282.46). Upon payment receipt in the agreed amount all collection efforts will cease and no further contact will be made from Century to Saint Paul Hotel.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They lied about the shipments and the contact they had. This is clearly a scam on shipping different amounts with separate invoices. We contacted [redacted] on several occasions to dispute this. Below is the tracking we have: ###-###-#### They called us asking if we wanted to try their product, which I was in the market for a drain cleaner. I ordered some to test out, which we received an invoice for and was paid. A couple weeks later, they called and said only half of the product was delivered because there was a screw up with the shipping company, a damaged container or something and they were going to send the other half. I asked if this was the portion which was paid for already and he said yes, we will not be getting another invoice because this product was already paid for. A couple weeks later we received an invoice for it. I disputed and was getting nowhere so decided to pay for it since we could use it anyway. A couple weeks later he called again saying there was a problem with the shipment again and I immediately stopped him and said you tried this st on me already, and to not send anything and to not call the hotel again. A week or 2 later the product arrived and shortly after the invoice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Due to the inconvenience of not receiving shipment complete, Century Manufacturing has closed account [redacted] and voided invoice [redacted]. No payment is due from [redacted] to Century Manufacturing.Product received in September of 2014 is not returnable. No further contact will be made regarding this account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: A Century Manufacturing, Corp. (CMC) representative has contacted our offices several times in an attempt to collect payment for product that the [redacted]"City") didn't order, needs or wants. According to the CMC representative, a former employee (the City's Public Works director at the time) ordered product and now the City is now required to pay the invoice. The [redacted] has a very strict purchase ordering system and has no documentation of the order ever being placed and the former employee vehemently denies ever ordering the product as it would have been both a clear violation of City policy and inconsistent with the employee's work history. CMC initially shipped only a portion of the product, along with an invoice for only that portion, approximately 4 months after the "order" placed. (According to CMC, the order was placed in March 2013 - which just happens to be the month the former employee left the City for other employment) Due to the turnover in that position, once the 4 months had lapsed, the now current director was unaware of the "order". Subordinates in the that department unknowingly opened the initial container. Because of this, the City paid for the initial shipment based on the invoice and also contacted CMC informing them that, while the City was paying for the initial shipment due to employee error, the City would not need nor would pay for anymore product. This was especially true since there was no record of an order being place in the first place. CMC insisted that the "order" couldn't be split and that we would be required to accept the "rest of the order" because we had already paid for a portion of it. The City disagreed and informed them not to ship anymore product. CMC shipped the "remaining order" anyway and has been harassing the City for payment ever since. I had to personally get involved and tried to come to some sort of resolution, such as shipping the product back - which was stilled unused and unopened - and was informed that CMC had "no returns after 30 days" company policy. I requested a copy of that policy signed by the former employee who supposedly ordered the product, along with notes from the conversation between the former employee and the CMC sales rep and a copy of the disputed invoice because the City never received the it to begin with. The CMC rep offered to also send me CMC catalog so I could order something I DID need to "even things out", to which I agreed. I never received ANY the documentation I requested. I then decided to do some research on CMC, coming to this (Revdex.com) website and found that the [redacted] is not the only victim of this completely unethical business practices on the part of CMC. Once I saw the poor rating from the Revdex.com and the other complaints that mirrored my own, I decided that all bets were then off and would no longer discuss the issue with CMC and shipped the product back to them, regardless of the so-called "no returns" policy. I then received the product back some time later as CMC refused to accept delivery. Once it was back in my possession, the same CMC collections rep contacted me demanding payment. I informed him that I didn't want the product, tried to send it back and would not be paying for something I didn't order, need or want. I even referenced the poor reviews and complaints on the Revdex.com website and the rep replied that "CMC has a A- rating from Revdex.com". One only has to run a search for CMC on the Revdex.com website to find the "D" rating, and that CMC is not accredited by the Revdex.com. It was at that point that I informed the rep that, since CMC had refused to accept the return and I didn't order, need or want the product, I wasn't going to pay for it and it would remain on a shelf, unopened, collecting dust until they accepted the product as a return and to stop harassing City staff. At that point, the CMC rep threatened legal action. I have instructed the entire staff of the City to not have any further communication, at any level or through any medium, with CMC or anyone who claims to represent them.Desired Settlement: Accept a return of this product, with CMC paying the additional shipping costs, and stop harassing City staff.

Business

Response:

As explained to you and several others before delivery; the product is not returnable once accepted. Due to your misunderstanding and confusion, we will credit and close this account and no payment is currently due.

Review: The salesman called my main business number and asked to speak to the head of maintenance. The salesman then informed the head of maintenance that I gave him the maintenance contact number and wanted to speak to him about a cleaning product and he would be sending a free sample of the product. The sales person spoke very quickly and then hung up on the head of maintenance. About a week later a 5 gallon pail of the product arrived. I sent the product back by ups. Two weeks later a bill arrived in the amount of 133.74 The package was labeled no returns and the return address was a PO box.Desired Settlement: I have a bill net 30 days that I feel needs to be resolved with a phone call from the sales person listed as [redacted]. I believe it's just a matter of time the threatening collection warnings will be sent in the mail.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $133.74. No contact will be made from Century regarding payment on invoice [redacted].

Thank you

Review: Was contacted and offered a free sample of some drain cleaner product. Accepted free sample and got a big container (maybe 5lb bucket) shipped to us. Was then contacted with an effort to collect payment for the free sample. Told them the product was not good and we did not want it. Offered to return remainder of product and was told that the product could not be shipped back. Have had numerous collection calls and one collection agency contact me. Have told all of them that we did not want product, that all we accepted was a free sample.Desired Settlement: Stop collection efforts. Remove invoice from existence.

Business

Response:

Century Manufacturing received an order from [redacted] on March **, 2014 for 20lbs of Degreaser. Material was delivered and signed for by [redacted].

From March ** to May **, 2014 there was no contact from [redacted] regarding the material or the invoice. Several collection calls were made because the invoice ([redacted]) was past due and there was no response from [redacted], in spite 11 voice messages and 6 faxes.

[redacted] denies the charges on the invoice although all pricing was clearly explained to him. The sales representative did not offer a "free sample" but a smaller size from a larger quantity.

As opposed to making the invoice "disappear" Century Manufacturing is offering a reduced rate to close the account. Century will accept $65.00 as payment in full for invoice [redacted].

We feel that this is a fair settlement due to the fact that [redacted] ignored all collection efforts.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was definitely offered a free sample or I would not have accepted it. If they chose to send a full order instead of a free sample that was not at my request. I have the product still and am 100% willing to return it to them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Not sure what they mean when the comment is "This account has been noted". Does that mean they're going to stop the annoying collection calls for our FREE sample?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century Manufacturing will not be contacting you regarding past due invoice.

?

Review: On 6/*/2013 I received a call from a [redacted] representing "CMC Claims." He claimed that our organization filed a claim with UPS last year for a damaged parcel containing a steel drum of multi-purpose cleaner valued at $99. He said they were going to be sending the settlement documents and have “released” the package to be redelivered to us but in a “black pale”. When I advised him that we were unaware of any such claim or order, and that he was not to ship anything to me, he claims that he was not shipping anything, only “releasing” it. I reiterated that he was not to send me anything. He unsuccessfully tried to obtain the phone number of my predecessor. I confirmed that no one in our organization had ever ordered anything from them. We contract out our cleaning and would have no reason to order their product. Before becoming suspicious, I did provide my name but no other information. He gave me a return number of [redacted] x[redacted] or x[redacted], but these are bogus.

On 6/**/2013 UPS attempted to deliver a 1/2 full white pale of what was labeled "degreaser" from Century Manufacturing Company. I REFUSED DELIVERY. The purported "settlement documents" were never received. I notified UPS of this potentially fraudulent activity.

On 6/**/2013 I received an invoice [redacted] from the company for $99.99 for the product plus $33.94 in shipping charges totaling $133.93. My name was listed as the "Customer PO". I attempted to call the company (different phone number on the invoice) and speak to the "Advisor" [redacted], but was given to someone else and told that [redacted] was out after breaking a leg over the weekend. I did not attempt to resolve this further given my belief that this is a scam.Desired Settlement: Someone should investigate the activities of this company.

Business

Response:

Account [redacted] is voided in the full amount of $133.93, and no further contact will be made from Century Manufacturing to Innovation Park.

[redacted].

Consumer

Response:

While I still have concerns about its business practices, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an unsolicited call from [redacted], who said he worked for a company called CMC. [redacted] asked about my usage of herbicides and proceeded to tell me of a product called Eliminator Weed Control. [redacted] informed me of what this product could do and asked if I would be interested in receiving a free, no-obligation sample. While I really had no interest in the product, I saw no harm in receiving a free sample, so I agreed to give [redacted] my shipping address.

After the product arrived, it sat, unopened on my desk simply because we were not spraying herbicides at that time. Sometime after the arrival of the product, an invoice was sent to the Village of Burr Ridge for a total cost of $132.72. The Eliminator Weed Control was $99.80, shipping cost was $32.92. With shipping, the cost was well above the price I believed the product would cost plus I thought this was a free, no-obligation sample. I immediately decided not to use or open or product at all. I was not going to pay for a free sample.

I started to receive calls from Century Manufacturing Corp (CMC) looking for payment. I called back several times, leaving messages stating I believed I was receiving a free sample and then asking for an address to return the product to them. Invoices continued to be sent, calls continued to be made. Not once were any of my calls returned.

Almost three months after delivery of the product, I was able to speak to [redacted] and [redacted] at CMC who both told me I could not return the product because I had missed the thirty day deadline in which to do so. I explained to both, that I was willing to pay for the return; I just needed a physical address in which to send the package. Again, they both informed me that this was against CMC Policy to accept returns after a thirty day period and that no one would authorize a return.Desired Settlement: I want to return the product, have CMC remove the charges, and to take the Village of Burr Ridge off their solicit list.

Business

Response:

Account [redacted], Village of Burr Ridge, is closed and the invoice ([redacted]) associated with the account has been voided in the full amount of $132.72. No further contact will be made regarding payment from Century.

The product may be kept at no cost; a call tag can not be issued the return period has expired.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company states that they have shipped product which was not ordered by our authorized representative.

When I contacted the company regarding this delivery they stated that a previous delivery was damaged in shipping and that this invoice/shipment (Inv. #[redacted]) was to replace that product and that they would then file a claim with the insurance company for the damaged product.

I do not believe this is the case as we never reported any damaged product. So I asked who reported the product damaged and the Century rep. stated that the Shipping Company did. So if that is the case, then WHY would we be re-billed for this damaged product? This makes no sense. When I Century that I was refusing to pay this additional invoice, they stated that I was "stealing" their merchandise. This is NOT the case. If I were to believe any of their story, which I do not, I would not be responsible for paying again for any product damaged in shipping. I do not believe this is a trust-worthy business and I feel that they conducted unethical business practices in this transaction.Desired Settlement: Reverse all charges related to Invoice #[redacted].

Business

Response:

Century Manufacturing has voided invoice [redacted] in the full amount of $243.04. No further contact will be made to [redacted] at Briarcliff from Century regarding payment on account [redacted].

Our apologies for the miscommunication regarding the shipments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In probably May of 2012 one of our employees ordered some of this business's product (2 gal some kind of grill cleaner stuff) we think on a trial basis-we paid $132.72 on the invoice of June *, 2012 # [redacted]. In July we received a (5 gal) shipment at which time we inquired about returning it as unwanted but were told we could not return-so we advised company not to send any more and paid the $249.50 invoice. In September of 2013 (over one year later)some more of this stuff (10 gal) show up, delivered by UPS, receipt may or may not have been acknowledged. In any case we have contacted the business and advised we did not order-would pay return shipment but we have no intention of paying the $578.53 invoice associated therewith, don't send any more and quit bothering us with your phone calls. Have dealt with perhaps a [redacted], a [redacted] and a [redacted].Desired Settlement: Stop sending this stuff, forget the latest invoice and get out of our life and if they like they can come and pick up approximately 17 gal of this product if it is to them so-you know- wonderful.

Business

Response:

Century Manufacturing has voided invoice [redacted] in the full amount of $578.53. No further contact will be made to Homestead Living from Century regarding payment on account [redacted].

The product that has been received prior to October of 2013 is not returnable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,