Century Manufacturing Corporation

Review: they called our maintainance man and got his name and then said he order product that he did not. Then sent shipments. He said we paid one bill, he was surpose to send me proof of this, but I have received nothing. Not nice on phone for collection. Told I will not be paying for something I have not order and our man can not authorized shipments. Asked to send return mailing and would return product. They said we can do this.Desired Settlement: They can have their product back, because we don't use it. They can get rid of the bills they are sending us.

Business

Response:

Century Manufacturing has closed account [redacted], Overlook Nursing & Rehab Center. The disputed invoice [redacted] is voided in the full amount of $297.93, no further contact will be made regarding payment on this account.

Review: This company keeps calling wanting payment for an invoice for product that was neither billed to, nor shipped to my company. I have called and faxed them repeatedly letting them know this. But it has not stopped the harassing phone calls.Desired Settlement: I would like for them to stop contacting me.

Business

Response:

No further contact will be made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Century Manufacturing called and spoke with an employee of this hospital about stainless cleaners. Century then shipped one can of cleaner to our facility to the attention of the employee with whom they had the conversation. The company used the employees name as the PO which is against our policy. The next month Century shipped three more cans with the same name as the PO. These two invoices were mistakenly paid but during a review I questioned the expenses and upon review found that this was not an authorized purchase. I contacted Century about a third invoice and informed them that we did not want or authorize any purchases. I requested an RMA for the third shipment and was told that I would have to pay a 45% restocking fee and pay for shipping. Because of Century's unethical business practices I believe they are responsible for the restocking fee and return shipping for the third invoice.Desired Settlement: I would like the third invoice be credited and Century provide a UPS account number for the 5 cans of cleaner on the third invoice.

Business

Response:

Account [redacted] is voided in the full amount of $564.83 on invoice [redacted]. No further contact will be made regarding payment for account [redacted].

Consumer may keep the product at no cost.

Our apologies for the miscommunication and inconvenience this has caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company is a joke with horrible customer service reps. [redacted] called our property telling us all about a product and I told him I did not want to purchase anything and that we had no need for it. He then said he would send a sample free of charge so we can try it out. I told him that he can send the sample as long as it is free but that is all and I wanted nothing else to do with it. The company then started sending pails of the product for a couple months a long with invoices. I called to let them know that we were not paying for this because did not order it so how can we return it. They said they would send a return label, that of which never arrived. We then received another invoice so I called and spoke with [redacted], who was about as customer service oriented as a wild animal, to let him know to stop sending the product as well as invoices because we did not order it. He claimed that I agreed to purchase the product and told me that I denied all conversations. He was rude and refused to help me as well as tell me that the account would remain open until paid. I then received a call from someone else with their company and said he was calling me back. I told him the same thing and he put me on hold on for 5 minutes then transferred me to [redacted], who was like talking to a fence post. He asked how he could help me and I said zero out our account and stop sending me products. He said the only way to stop receiving products is to stop ordering them. I told him that was problem and that we never ordered this crap. He then proceeded to tell me that the account would remain open until paid and hung up on me. I would love to know if the owner of this joking business is as bad as his employees. What a joke!Desired Settlement: I want two things done. Stop sending a product that we never ordered in the first place and two, remove our account from your system because nothing will be paid by us. If they refuse and send to collections then I will give collections the same info I have given here and they will drop everything so save yourself the headache and fix the issue. On top of this I have multiple reviews where other customers we conned and treated the same way. Thank you for your time.

Business

Response:

The account [redacted], Hampton Inn will remain open for collections until the product is returned by the customer.

Initial order was placed by "**" on September **, 2013 providing shipping, billing address along with cell # ###-###-#### and email address [redacted] . This information is given when an order is placed for confirmation.

On November **, 2013 it was agreed by [redacted] at the Hampton Inn that the product would be returned to Century. The product remains at the Hampton Inn. It is not the responsibility of Century to issue a call tag for a product that has been delivered to a customer more then 30 days prior. It is up to them to return the product which can be done through the US Mail.

The return address is on the label.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me however the matter will be resolved by us shipping the product to century. These guys are crooks and I hate it for anyone that gets fooled by them in the future.

Sincerely,

Review: Company continues to send product that was not ordered and is not wanted. Have called several times to stop the deliveries.

We have been receiving unwanted product for months. We have called the company several times to request that the product shipments stop. The product is still coming. The product was refused when delivered by Purolator for the past two months. Company is calling for collections for invoices regarding products that have been sent back. There is never any record of our refusing the product or requesting that the product no longer be shipped. The company demands payment.Desired Settlement: Cancellation of invoice [redacted] and a letter stating that all charges and product delivery will cease.

Business

Response:

Century Manufacturing closed account [redacted] on November **, 2014. Invoice [redacted] was voided in the full amount of $577.14.There has been no contact from Century to Northern Village since November **, 2014. Our apologies for the miscommunication regarding delivery of product. ?

Review: when I talked to conrad moss, he was advised that I cannot purchase anything. he proceeded to say that he would send me a sample of his product. after receiving the sample I then received a bill for the product that was sent to me. I called them and tried to resolve the issue and they were not cooperative in resolving the issue. I also offered to send the product back, this was not sufficient and they still want to charge me for the sample.Desired Settlement: I will return the product for the bill to be negated. it is open as I was told it was a sample

Business

Response:

[redacted] called Century on August **, 2013 and informed customer service that he likes the product it works, although he would be paying out of his own pocket and then report this to the Revdex.com.

No payment has been received, the product is not returnable, it is open and used. The product was ordered and shipped on July *, 2013. No contact was made from [redacted] until end of August.

In an effort to resolve this dispute Century will accept $75.00 as payment in full.

Review: Received a call from [redacted] offering our company drain cleaner. I told him that we would not be interested as we already have a supplier for any cleaning chemicals we needed. He offered to send us a free trial of the product, and if we liked it we could contact him to purchase more. We received the trial amount, and put it aside for when the chemicals we had in stock were used up.

Months later we received an invoice from Century Manufacturing for over $500.

I have called and spoken to [redacted] at Century Manufacturing. His response was that our trial was never meant to be free, and that they would not accept a return of the chemicals. The only thing he offered was to not charge us for any remaining shipment of the "trial" chemicals that we obviously did not want.Desired Settlement: Cancellation of the outstanding invoice and return of product.

Business

Response:

Account [redacted], Premiere Executive Suites is open (past due) in the amount of $495.00. The invoice was sent directly to [redacted] and [redacted] on 2 separate occasions. Both stated that it would be paid.

On August **, 2013 a promise to pay the amount of $495.00 was given by [redacted]. Upon payment of said amount the account will be closed. All pending shipments have been canceled.

Review: This company keeps sending us "samples" that we dont need. We do not order from out of Canada. We have no idea how these people got our foremans PERSONAL

phone number. They did successfully scam him, which the Village is now responsible for. We cannot get these people to stop calling our foreman or the village office.

We cant even return the product because they dont allow returns??? What kind of garbage is that!?

We have all ready paid them 2 invoices to get them off our back, and now theyre back again asking for more money. We dont want to nor are we going to pay them and we would REALLY want them to stop sending us crap we are not ordering. The gentleman I keep having to argue with is named [redacted]. Every time they try to scam us they call us with different information and cant back up anything they previously said. Our foreman keeps telling them to loose his number but they cant seem to do that.

They also call from a private number.Desired Settlement: Please make them go away!

Business

Response:

Account [redacted] is voided in the full amount of $131.56 for invoice [redacted].

No further contact will be made regarding product or payment on account [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is my second complaint about this company. They give a sales pitch to maintenance personnel that they are offering "Free" samples. Since generally maintenance personnel do not have he authority to issue purchase orders or agree to buy products. Then once you have received your "free" sample, they send you an invoice for $100. The catch is you have to return the product within 30 days to receive a refund. The first time this happened at one of our buildings the [redacted] phoned repeatedly within the 30 days and no one would return her calls. When I finally reached someone, they said too late you have to pay for it. Even though I explained that we did not order the product.

This time, the maintenance personnel told the AP clerk not to pay the invoice because it was a free sample. I intercepted this invoice while cleaning out her files and recognized the company right away, since I had been through this all before. I did call the company, and they tried to give me the sales pitch. I explained that they are not an authorized vendor at our company, they did not go through the proper channels or even attempt to speak with someone who had the authority to make purchases, no PO was issued, and therefore I can not pay the invoice. We have a very strict purchasing policy.

All the company says is that it was explained to our maintenance person that they would be billed. But our maintenance person told Century that we already had a supplier so we didn't want it. They insisted and said it was a free sample. Unfortunately they did not get anything in writing, and therefore I still can't pay the invoice.

If you read through the over 170 complaints on the Revdex.com, they all sing the same song. We did not order the product, they will not take back product, and they did not disclose the price and the terms prior to shipping the product.Desired Settlement: First of all the I believe they owner of the company should issue an apology, to our company and to all the others who were burnt by their sales scam.

I would like to see that they have issued a new sales/marketing policy that requires they contact only purchasing departments in companies, and get written agreement to the terms. By way of either Purchase Order or their own written agreement. I believe that would stop the complaints they receive, and they would have more success with repeat customers, since service as we have received only prompted a company wide warning to all 21 buildings to not do business with this company.

Obviously both invoices should be reversed, and confirmation should be received within 30 days.

Business

Response:

Century Manufacturing apologizes to [redacted] for the miscommunication which transpired between [redacted] and [redacted].

The invoice ([redacted]) which was generated in error has been voided in the full amount of $131.34. The product may be kept at no cost to the [redacted] LTD.

Please contact me directly if there is further assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We were invoiced for drain cleaner that we did not order or receive in August of 2014. We contacted the company in September to tell them we did not order or receive and the person on the phone was rude and inappropriate; referring to me as darling and honey. I asked him not to speak to me like that and he asked, "why, you don't like that"?

In January of 2015 we received a letter from [redacted] to collect on the debt. I called both Century MFR and [redacted] to let them know that we did not order or receive and that we were filing a complaint with the Revdex.com. [redacted] from [redacted] apologized for my experience and let me know she was closing the account and we would not hear from her again. I thanked her and my complaint is only for Century MFR.Desired Settlement: I would like for Century MFR to void their invoice to us and to never contact us again.

Business

Response:

Century has closed account [redacted], [redacted]. All collections efforts have ceased from [redacted] Assurance. No further contact will be made from Century regarding invoice [redacted]. Our apologies for the miscommunication and the inconvenience. ?

Review: The [redacted] received a five gal. bucket of lift station degreaser early this year from Century Mfr. around February. Our utility operator called the co. and stated that we had not ordered this product. He was convinced by the co. to try the product and if unsatisfied there would be no charge. We then received a collection call on March ** demanding payment. When I explained that we were trying the product we were given through the month of May to determine product satisfaction. I also explained that we received the product without even ordered it and was assured that any future orders would be initiated by the [redacted]. We then received more collections calls during the month of May and each time I explained the conversation from March [redacted] Finally on May *, 2014 I cut a check and put it in the mail to this company for the amount of the invoice-not because we were happy with the product but just to get them out of our hair. A couple of weeks later the UPS man showed up with another bucket of degreaser. I told him we did not order it and refused shipment. He said it was a replacement because our previous order had been damaged. I told him there was no such damaged shipment and went through the whole story with him. He said that unfortunately some companies will try to scam on both ends and get money out of UPS for damage that didn't occur in addition to getting businesses to pay for a product they did not request. Needless to say he put the bucket back on his truck and left with it.

I am now receiving invoices for this shipment in addition to other attempts at collection from this crooked company.Desired Settlement: I want Century Mfr. and all of their aliases to take their fraudulent invoice, #[redacted] and void it, shred it ....whatever ....and never contact the [redacted] again.

Thank you,

Business

Response:

Century Manufacturing Corporation voided account [redacted], [redacted] on 6/**/14 in the full amount of $269.46. Our apologies to the [redacted] for the inconvenience and the miscommunication which transpired.

No further contact will be made from Century to the [redacted] regarding payment on account [redacted].

Review: Century Mfg.,[redacted]Phone:###-###-####,Fax:[redacted]..Invoice# [redacted],Invoice Date 11/**/2013..From:[redacted], Advisor: [redacted].A man from Century Mfg. called me in November to tell me that a pail of degreaser was ordered by a person, [redacted]who hasn't worked for the City since last October,2013.He told me that a pail of degreaser was ordered but it had spilled resulting in a Hazard Situation. He then told me that he was sending out the pail of degreaser at No-Charge. However, when I got the pail from UPS I inspected it.It had no information of a Purchase Order, a name of the person who ordered it or anymore information.I checked with other departments within the City and No One had ordered this degreaser,and it was only half of a pail! They had put my name on it after they called the City, but I Did Not Order It! Now they are trying to bill the [redacted] for $133.73 and show the bill as past due. To me, this is a fraud because they could have a Utilities book that lists all city Managers and Departments, that comes out each year, and all a person has to do is send for it. It's published by American Public Power(APPA), [redacted]Desired Settlement: I would like this "company" to be researched to see that it is a reputable place of business and their standards for doing business. When I did a search on the Revdex.com web sight to find this company, it told me repeatedly..."NO RECORDS FOR THIS COMPANY FOUND"! Which tells me it is a bogus company only sending out a half pail of some sort of liquid that they claim someone in the city ordered and collecting for it!

Business

Response:

Century Manufacturing was unaware of a past unfulfilled order for City of Holdrege.

Our apologies for the miscommunication and the inconvenience this may have caused.

There was no contact to Century from the City of Holdrege regarding this bill or the shipment.

Strange how they let it go "past due" without contacting Century.

The bill can be disregarded by the City and they can keep the product at no cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here)

It wasn't an unfulfilled order, because we never ordered it in the first place! Our utilities [redacted] wasn't even employed here when this all came about and yet I was told that he was the one that ordered the degreaser. Whoever talked with our billing clerk did so at least twice that I know of and I talked to them once myself. It may be strange for them to understand why their billing was "past due", however it took time to contact each department to try and find out who, if anybody, had ordered this degreaser, and we just don't pay any bill that comes in the mail without someone knowing first hand about it. As far as we're concerned, this was a sales ploy to get us to accept and pay for their product and nothing less! I can imagine how many towns/cities get caught up in this same situation as we did. I feel sorry for these people caught up in this type of sales ploy, and it has happened before with other shrewd so-called sales people! I will let others like myself, know of this situation.

As far as us keeping the product at "NO COST", We refused the shipment, so we did not even open your "Half Bucket" of degreaser, before we refused it!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This is regarding previous ID #[redacted]. I want them to refund full invoice and pick up their product. Business sent an invoice of $99.80 and we are requesting to get full refund.Desired Settlement: Need full Refund and request to return their product.

Business

Response:

Account [redacted] has been voided in the full amount of $99.80. No money is owed from Century to Albany Motor Inn, they did not pay the bill .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We received a call from a salesperson offering a trial of a product they were selling. He was told no, we would not use this product in our business. He pressed saying he would just send a sample and if we liked it we could order the product. He was told that we are not authorized to order products without permission and again, would not be using this product in our business. About a week later we received (20) bottles of the product. We called asking why we had received this order and were told that the salesman said that we had authorized the shipment. We told them that we did NOT authorize the shipment and wanted to return the product immediately. We were told that they did not accept returns. We received a bill for $133.74 ($99.80 + $33.94 shipping) and have been getting telephone calls from the company demanding payment on our "past due account". They continue to tell us that they will not accept a return of the product even though it was not ordered and is not opened.Desired Settlement: We would like them to send a return tag for the product so that we can return it immediately and return our account to a zero balance.

Business

Response:

Order date 6/**/14 invoice date 7/*/14. No calls, emails, letter nor fax was received from [redacted] at Century. The first phone call was initiated by Century to [redacted] on 8/**/14, a voice message was left at [redacted] regarding the past due invoice. NO response.

nother call to [redacted] from Century; voice message left for [redacted].

It was not until 9/*/14 that a call was received at Century from [redacted], he stated that he was not paying because he thought the product was free of charge. On 9/*/14 Century offered [redacted] a discount on the past due invoice to close the account, to no avail.

On 9/**/14 [redacted] reported this to the Revdex.com.

Century informed [redacted] that the product could not be returned, it had been in the possession of [redacted] since the end of June 2014.

Not paying the bill and reporting to the Revdex.com will not void this debt. In an effort to resolve this dispute Century will accept $65.00 as payment in full on the past due invoice.

Upon receipt of payment the account will be closed and no further contact will be made.

We feel that this is a fair settlement considering the consumer avoided all attempts of contact, within a reasonable time frame.

There was 1 container sent to the [redacted], NOT 20, as [redacted] stated in complaint.

[redacted] was aware of the pricing and the terms of the sale, it was [redacted] that informed Century that there was a "major floor drain issue" and wanted a product that would resolve this issue.

Century will not issue a call tag for this product, it was the responsibility of the consumer to contact us after several messages were left.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the only option available to us because we do not have detailed notes regarding the exact dates we contacted Century or who we spoke to.

For the record, we do not have nor have ever had a problem with a floor drain at our hotel since our opening 5 years ago. [redacted] is not authorized to order product without my prior permission which is exactly what he told the Century salesperson when he called and [redacted] never thought that the product was free. The salesperson took it upon himself to send the product anyway and the only mistake [redacted] made was not a) refusing the shipment when it arrived or b) contacting the company immediately and arranging for return of the product. This is exactly the same scenario described in many of the other complaints listed against this company so I am still convinced that we have been taken.

The invoice looks like there were (20) 32oz items @ $4.99ea delivered (See Attached) but I have now seen that it is in fact (1) 20lb bucket apparently billed at $4.99 per pound (?). It is still unopened and unused and most likely will remain that way however I will pay the $65.00 just to end this ridiculous scam. I do not want this company to every contact my hotel again in the future for any reason.

This matter is considered resolved. Thank you for your help

Sincerely,

Review: Shipping unwanted product to City Hall address instead of the Public Works Facility and when receptionist at City Hall signs for product, Century Manufacturing states the City agreed to accept and now must pay for the product. Will not take the product back.

Deceptive sales - stating City has $100 credit and offering to ship product with no cost to the City, but then sending extra product with credited product and billing for extra, again saying that because the City accepted shipment, we agreed to these terms.Desired Settlement: Pay for return shipping of 3 units of degreaser invoiced 2-**-14.

Never contact us again.

Business

Response:

Century has voided account [redacted] in the amount of $352.01 on invoice [redacted]. No further contact will be made regarding order or payment on account [redacted], City of [redacted].

Review: The Company, without having received an order, sent an item of merchandize to an entity called [redacted] of whom I am the representative which was not ordered and not wanted. They were invoiced for the product but refuse its return and our now making harrassing phone calls to the receipient demanding payment.Desired Settlement: Cancellation of the invoice and stop contact, by phone or otherwise.

Business

Response:

Account [redacted] has been voided in the full amount of $296.46 for invoice [redacted] No further contact will be made regarding payment for this account, [redacted], [redacted]

Review: Over the last 4 to 5 years, Century has continually sent products to our facility addressed to random staff members who never ordered the products in the first place. That is followed by multiple invoices attempting to collect payment for those items that had never been ordered by anyone working on our staff. We have sent multiple letters requesting a cease & desist.Desired Settlement: We are attempting to end all communication, deliveries of product and invoicing from Century and all of its subsidiaries.

Business

Response:

Mr. [redacted] may start terminating all contact by letting employees [redacted] and [redacted] not to contact Century Manufacturing.

There has not been any business dealings between Century Manufacturing and City of Powder Springs before late 2012. The City of Powder Springs has 1 invoice open with Century Manufacturing and there are NO cease and desist letters attached to the account. If the invoice is being disputed please contact Century directly.

Century Manufacturing Corporation does not have subsidiaries.

Review: Century MFR sent to our property Drain Cleaner in October 2014. The order was never authorized by anyone on the property.

The company states that they are not allowed to issue a pick up slip for the product because the packaging was damaged during the transportation.

On 7/[redacted] called to the front desk and said that he needs to speak to accounts payable regarding bill over due "for years".

General Manager of [redacted] had a conversation with [redacted] - supervisor of Century MFR explaining that we have a product and it was unopened and Century MFR is welcome to pick up the product at any time. [redacted] said that delivery was authorized by hotel but he did not give the name of the person who authorized the purchase.

Bottom line is we have no intentions to pay for something we do not need and did not order.Desired Settlement: VOID the bill and never attempt to contact [redacted].

Business

Response:

Century has closed account [redacted] and voided the disputed invoice no further contact will be made. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: OUR PARKS & RECREATION FACILITY DIRECTOR RECEIVED A PHONE CALL FROM [redacted] EMPLOYED BY CENTURY MFG. STATING THAT A PRODUCT THAT THE PREVIOUS MAINTENANCE MANAGER SUPPOSEDLY ORDERED WAS DELAYED DUE TO DAMAGE IN SHIPPING AND WAS BEING REPACKAGED AND RESENT. WE RECEIVED QTY. 20 OF PRODUCT # 32-00PE WHICH IS AN ORANGE DEGREASER GRANULAR THAT WE DO NOT, AND HAVE NEVER USED. THE INVOICE IS BILLED TO "FALLEN SPRINGS PARKS" WHICH IS NOT OUR COMPANY NAME. WE OVERSEE A FACILITY CALLED "FALLING SPRINGS ART AND RECREATION CENTER" BUT WE ARE "VERSAILLES WOODFORD COUNTY PARKS AND RECREATION" AND ALL OUR INVOICING IS BILLED TO THIS NAME. I CONTACTED CENTURY MFG. AT ###-###-#### AND LEFT A MESSAGE FOR [redacted] TO CALL ME REGARDING THIS MATTER. HE HAS NEVER DONE SO. THE ADDRESS ON INVOICE FOR MFG. IS DIFFERENT BUT PHONE NUMBER IS THE SAME THAT YOU HAVE LISTED (###-###-####. [redacted]). WE DID NOT ORDER THIS PRODUCT, WE HAVE NO USE FOR THIS PRODUCT AND DO NOT FEEL OBLIGATED TO PAY FOR SOMETHING THAT WE DID NOT ORDER. AFTER READING THE NUMEROUS COMPLAINTS FROM THIS MANUFACTURER IT IS OBVIOUS TO ME THAT THIS IS A SCAM THAT THIS COMPANY CONTINUES TO USE ON LARGE COMPANIES IN HOPES THAT INVOICES JUST GET PROCESSED WITHOUT QUESTION. WE ARE A SMALL STAFFED FACILITY AND ONLY HAVE 9 FULL TIME EMPLOYEES. ANY HELP YOU CAN GIVE IN RESOLVING THIS MATTER WOULD BE APPRECIATED.

THANK YOU,

[redacted]Desired Settlement: FOR CENTURY MFG. TO ACCEPT PRODUCT BACK AT THEIR EXPENSE AND CREDIT INVOICE-FOR THIS TO NOT GO AGAINST OUR CREDIT REPORT AND TO HAVE NO FURTHER CONTACT FROM THEIR COMPANY

Business

Response:

Account [redacted] ,[redacted], is voided in the full amount of $133.74. No further contact will be made from Century to [redacted] regarding account [redacted] or payment for invoice [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory[redacted] to me and the matter has been resolved with the exception of us still having the product. Please advice if they are paying for the product

Sincerely,

Review: Century MFR. solicited our tribe with their drain cleaner all purpose product. When the called, they spoke with a temporary intern who was only here for the summer of 2014. They proceeded to deal with him, as they did not know he was just temporary. We honored the first invoice and product because it was an honest mistake. When paying the invoice we asked them to not send any additional product as we cannot afford it, and it was wrong to have worked with our temporary employee. We then received another invoice for a second round of product. We had quite the uphill battle in resolving this matter. We ended up paying for the product, which we do not have-it was damaged in the mail so [redacted] cannot send it anywhere, because they threatened to send us to collections.

While Century MFR was processing the second invoice I asked them to please not send us any more product as we do not need it- they assured us we would be finished doing business. We recently (today) received another invoice for more of their product. I have been on the phone with the [redacted] and he insists on sending us our account history and how it is our fault we are still getting the product. We have repeatedly asked them to quit sending their product yet we still are receiving the bills for unwanted degreaser.Desired Settlement: Please refund the second invoice because we never received the product and eliminate all unpaid invoices. Quit sending us your product and bills.

Business

Response:

The shipment that was received March was a replacement for the paid invoice [redacted]. ($451.96)Century has closed the account and voided recent invoice [redacted] in the full amount of $568.31. No further contact will be made from Century and our apologies to the [redacted] for the inconvenience this has caused. ?