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Century Manufacturing Corporation

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Reviews Century Manufacturing Corporation

Century Manufacturing Corporation Reviews (377)

Review: On January **, 2014 my [redacted] was contacted my [redacted] of Century Mfg. wanting to send us a smaple of a drain cleaner. The [redacted] was very clear that we would be willing to try the drain cleaner. On February **, 2014, before opening the product, I called and spoke to a [redacted] at 11:15 AM explaining that I recieved an invoice from Century Mfg and we were not paying becuase this was as sample product. He informed me that this was a trial sample and they just send the bill to keep track of the product. He stated we did not need to pay. On or about March **, 2014, I received a voicemail from a [redacted] that our invoice was overdue and they needed it paid. On March **, 2014, I contacted [redacted] and explained that we did not open the product and were not paying $133.74 for the product because we did not "order" it. I explained we would be happy to return the product, but are not paying for it. He said it could not be returned at this point and the invoice would remain open. We are a homeless shelter and have been the victim of this type or predatory sales calls before. It is obvious from other Revdex.com complaints that this company is misrepresenting their servicesd and terms.Desired Settlement: We want the Century Manufacturing to provide a UPS pick-up ticket at their expense. We will not pay to return this product.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $133.74 on invoice [redacted] Our apologies for the miscommunication and the inconvenience caused.

If there is additional information needed contact Company directly.

Thank you,

Review: This company lied to me. when I was in my first month of employment as a [redacted] for rosewood park retirement. [redacted] said he was an [redacted], and this shipment of drain cleaner was ordered by my predecessor was damaged in the truck on its way here. he is a liason to the insurance co. the product was paid for and "this is a courtesy call" to let you know its now on its way. The previous shipment was involved in an accident on the highway and so we are now shipping the product in a smaller container! I asked again, "so there is NO charge"? if there is any charges we wont want it as we have plenty drain cleaner on hand. He re assured me it has been taken care of, NO CHARGE and laughed at me ! the paperwork explaining everything will arrive a few days before the product, so just read it, and he hung up.a month later he called me and I was busy so I took his number when I called the woman answering the phone said " Century Mfg" so he does work for them. Well so far they have sent four 5 gallon buckets of this now totaling $564.72 Every time I speak to them they say why did you order it? we never got paid and they will NOT TAKE IT BACK!! we do not accept this size as a return! but they seem to ship to me just fine! I have not opened any of the buckets I do not want them and these con artists will NOT take it back. I have asked them to stop shipping but a week or two later I get a new shipment.. I am very upset and feel like these people are extorting me.. I explained I will NOT pay for this so please send me return stickers as the only address I have is a po box!Desired Settlement: please stop this company from pushing their product on people that don't want it...

Business

Response:

[redacted]:

Century Manufacturing has voided invoice [redacted] in the full amount of $564.72, all contact to Rosewood Park regarding account [redacted] has ceased.

Our apologies for the miscommunication and the inconvenience this may have caused.

Review: In August 2014 my Maintenance [redacted] received a call from the sales rep of Century MFG. offering him a half of a bucket of Drain Cleaner/Degreaser for $100.00. The sales rep stated it was fully refundable if he was unsatisfied. Since that call we have received monthly invoices and the product has been delivered in one to two buckets per delivery. We have called on several occasions to stop sending us this product but continue to get it. They claim that we ordered a half a barrel that was damaged during delivery in August so they have been sending smaller monthly orders. We have paid this company $1,495.74 since August for something we did not order!Desired Settlement: I would like them to pick up the product we never ordered and refund us for it. Also, I don't want this company to contact my property in the future.

Business

Response:

Century Manufacturing has closed account [redacted] and voided invoice [redacted] in the full amount of $565.64. No further contact will be made from Century to Fox Valley regarding account.

Our sincere apologies for the miscommunication and the inconvenience this has caused.

The product may be kept at no additional expense to Fox Valley.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: This company has been harassing several employees of the City (not sure how they got their phone numbers) about an unpaid invoice. The City obviously has a strict policy on purchasing items - they require a Purchase Order that must be approved by a department head or city administrator. The employee they said that ordered the product is no longer with the City but was an outstanding employee and followed procedures. They have also mentioned my name as receiving the product (I assume because he's talked to me and knows my name). The address they sent the unauthorized product to is not even our address, but I guess the FedEx driver brought it here because he makes numerous deliveries and knows who works here. The individual also went on to say that we ordered products from them before and paid for them. We have not done so because if we had, they would be listed as a vendor in our system. When I asked for the check number they received he could not give it to me and said that was my job to keep up with check numbers.Desired Settlement: Please stop the harassing phone calls about fake invoices we do not owe and did not authorize. Is there anyway to shut this fake company down for good?

Business

Response:

Century Manufacturing has voided 2 accounts for [redacted] ($293.46) and [redacted] (132.72)

No further contact will be made from Century to [redacted] regarding payment on above accounts.

Century Manufacturing apologizes for the miscommunication and any inconvenience this has caused.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Consumer called and stated that she is satisfied with the firm's response and considers the case resolved.

Sincerely,

Review: The City of Fountain was contacted from a sales rep for CMC stating there was a damaged shipment from 2013 that they were settling an insurance claim on with UPS. They were sending out the new shipment to replace the 20 lb pail of degreaser that was damaged in the shipment. They stated the previous city maintenance (who does not work for the city anymore) had ordered it. We paid the invoice for the 20 lbs of degreaser that supposedly the previous employee had ordered. Two weeks later we get two 50 lb pails of the same degreaser with a different invoice # saying we owed an additional $564.07 for them PLUS another shipment was also on the order!!!! When I called the 855 telephone number and talked with numerous people and tried to get some answers from them as to what was going on. It was the biggest run around I've even had. They were the most belligerent people I have ever dealt with. The last person I talked with from CMC was [redacted]. He said our previous employee had ordered all of the degreaser!! I called our previous employee and he said he never ordered anything from them, that they were an extremely pushy company and told me the City had just been scammed by them (as I had said we had paid for the first 20 lbs that we assumed he had ordered). This [redacted] said the previous maintain employee had "signed documentation" on the order. I stated I needed a copy of it. He said they didn't have a copy that we would have that copy on file?? I said to him "what is the purpose of a signature if a company doesn't even had a record of it". I asked him to fax me any paperwork that he may have showing we had ordered it. He kept saying he wanted to talk with our previous employee. I said I did not want anymore of this product and that I would be returning the last 100 lbs. He said that was impossible as they don't have a return address to ship products back to. I can't even begin to remember all the jargon they were trying to fill me with. They reversed the conversation w/each thing I said.Desired Settlement: We will not require a refund of the first 20 lbs of degreaser we paid for that we did NOT order. But, we are not going to pay for any future products they ship and the 100 lbs we just received is going back to the UPS. We do not want any more contact from this company. I will be writing a complaint. I can't believe they are still in business after reading the Revdex.com.org/New-York-city reviews on this company. Others have received the same DAMAGED SHIPMENT story. SCAM is written all over this co.

Business

Response:

Century Manufacturing Corporation closed account [redacted], City of Fountain, invoice [redacted] is voided in the full amount of $564.07. Our apologies to the City of Fountain for the miscommunication and inconvenience this has caused.

The product may be kept and used by the City at no cost. There will be no further contact from Century Manufacturing to the City of Fountain regarding payments on account [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our initial contact with this company was by phone call with an offer to send us a trial package of their product at no cost to our town. We subsequently received the 1 gallon container along with a bill for $131.92. Because we felt that we had misunderstood the terms of the phone call, we made the decision to pay that bill and did so by check on 10/*/13. We have since received three (3) more one gallon containers of the same produect (which we did not order) along with a bill for $335.46. By phone call today we spoke with "[redacted]" to ask for a return label to send the product back to the company. "[redacted]" told us that we got the second shipment because the first was damaged in transit. Imagine my surprise when we checked out this company on the internet and found that the same type of complaint using the same wording (damaged in transit) had been filed on more than one occasion. "[redacted]" also told us that they would not accept a return of the product. We were also told that we would be getting another one gallon container to complete our original order (which I reiterate was not an order but an acceptance of a trial container at no charge).Desired Settlement: For the company to accept the return shipment at their cost, to cancel the invoice #[redacted], to show our account with a $0 balance and for them to have no further contact with the City of [redacted], [redacted]e, the [redacted] Board of Public Utilities, or anyone or anything having to do with the government of the City of [redacted], [redacted]. We feel like the initial phone call was a scam and we want nothing further to do with this company.

Business

Response:

Account is voided in the full amount of $335.46. Consumer may keep the product at no cost, [redacted] whom ordered this material was using it as opposed to tablets or powder.

Any further clarification needed please contact company directly at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I would also request that this company make no further contact ever with the City of [redacted], [redacted] or any of its departments or employees.

Thank you for your assistance in resolving this issue.

Sincerely,

Review: Per [redacted] in the accounting department, a sales member named [redacted] contacted our hotel in July and asked to speak with someone in the maintenance department. Our maintenance manager does not speak proper English but was told that it was a guest with a question. Per our maintenance manager he did talk to a sales person who asked if he needed supplies. Maintenance told them that he is not authorized to order any supplies and that [redacted] needed to talk to the General Manager. At that time the sales member asked for his 1st and last name and hung up. Shortly after we received toilet degreaser that we did not order. It was placed in the maintenance department by the driver and an invoice was not received at the front desk. While cleaning out the supply closet in November we discovered the item but there is no shipping or contact information on it so we did not know whom to call. 3 days after finding the product the company calls for payment. When discussed that we did not order any supplies and ask for the name of the person that did order it they provide a name of a member that does not work here. When asking if there was a contact number for mystery person they do not have one. When asking who took the order at their company they inform us that sales person [redacted] did. I then asked if this mystery ordering person called him directly or if [redacted] contact the hotel with a cold call and if they have a procedure that allows the sales persons to place an order with unauthorized personnel even when the order is denied. [redacted] could not answer this question. When asking if there was any kind of sales recording of the conversation we were told that there is not one. We also asked if we could just send it back as we had no use for it nor did we order it and we were then told that the person that ordered it was told it was a 30 day trial and if we didn't like it we could send it back but that time frame was expired. We were also told by [redacted] that they had spoken with our accounts payable department who asked for a 30% discount and that ownership would call and pay the invoice. This after already explaining that we do not have an accounts payable department. I asked for the supposed accounts payable name and [redacted] could not provide one.Desired Settlement: I would like for the company to pick up the product and take it back and clear the hotel bill as we did not place the order nor do we want to keep the product.

Business

Response:

Century Manufacturing has attempted to contact a Manager at the [redacted] since August**, 2014 in regards to past due invoice [redacted] ($133.74) On September**, 2014 (60 days past due) an agreement to pay the invoice with a 30% discount was offered to [redacted]. Several more messages were left and no reply until November**, 2014. The offer to pay the outstanding invoice at a 30% discount remains. There are no attempts from the [redacted] to contact Century although several messages and faxes were left for Management. Due to insurance guidelines Century is unable to authorize a return for product that was received in July of 2014.

Review: I, customer ID: [redacted] agreed to an order of $100 as a trial a week after receiving goods I was called and they informed me that a portion of my order had been damaged and that the they would be sending the damaged portion to fulfill my order. After receiving this "damaged product" they sent an invoice for an additional $250. I in turn sent the product RTS through UPS back to the sender. They are now claiming that they did not receive the goods and that they want there money and I am responsible for the product even tho it was returned to send.Desired Settlement: I would like them to accept the the returned product and stop calling about a past due invoice, they refuse to take back there product and are claiming that it has not been given back to them by UPS.

Business

Response:

Century Manufacturing voided account [redacted] in the full amount of $299.46 for invoice [redacted]. No contact will be made from Century to [redacted] regarding payment on account.

Our apologies for the inconvenience and the miscommunication regarding the return of product.

?

Review: Once again our Maintenance Supervisor was scammed by another NY based Company. This is how they work they get the Supervisors name and number. I don't know how unless when one gets it they give it to others or it's the same people involved in this, but they call and say let us send a sample for this amount no obligation then once you pay for the sample all of the sudden gallons of the stuff starts coming. Then someone with in your business signs for it then guess what. You didn't order it but they won't stop and bill after bill starts pouring in and they won't take no for an answer. Is there anybody out there that can stop these people.Desired Settlement: I would like them to take their worthless product back and stop praying on people and stop billing for product not ordered.

Business

Response:

[redacted] (employee for the City of Santa Clara originally ordered product (70-76) graffiti remover on October **, 2013. He was specific with the sales representative stating-

*normally paints over signs or replaces them depending on how bad it is.

*liked that he could use this material on all types of signs.

*couldn't wait to use graffiti is a problem.

*provided P.O. Box address to send bill to.

A gallon of the graffiti remover was sent to [redacted] at the Village on October **, 2013, signed and paid for.

On December **, 2013 Century sales representative followed up with him regarding how the product was working. An order for 5 gallons, apparently the product was working.

Invoice [redacted] (charge for the 5 gallons ) is not due until February *, 2014. There has been no other communication with the City or [redacted] regarding this order.

Century Manufacturing has had no contact with the Village of Santa Clara regarding this account or the open balance.

Century Manufacturing is requesting information from [redacted] that states otherwise. If there is a dispute on the amount of material which was ordered by [redacted], we request that he contact Century Manufacturing directly.

Our apologies to the Village for the inconvenience this has caused although Century will need further clarification on statements made by [redacted] so this complaint may be resolved properly.

Review: This company called my maintenance guy offering "free" sample of a miracle product to unclog our pipes but in reality it doesn't do anything. They sent a whole bucket, but yesterday(01/**/14) I got a call from them requesting payment. I didn't recognize this company so I asked to send the invoice once again by fax. Right after I got it I call them back saying that we didn't order this product, I talked to my maintenance guy and he said that he was told it was for free to try it out. I asked my maintenance guy to call them back and they told him that he cannot return the product due the fact he had only 3 days to do that. Now we are stuck with a whole bucket of bogus product, and we have to pay the rip-off of $133.73 for that.Desired Settlement: I would like to return the bucket and not pay for that. Thank you, [redacted]

Business

Response:

On December **, 2013 Century spoke with [redacted] at the Best Western Kings and she requested a copy of the invoice which was sent.

The product has been in the possession of Best Western since November **, 2013, accepted and signed for by [redacted] at 12:02pm.

There has not been any contact from Best Western to Century regarding this account, the past due balance or anything pertaining to this order until now. The invoice is over 60 days past due and a return is not authorized.

In an effort to resolve this dispute Century will accept $66.86 as payment in full. Upon payment of $66.86 all collection efforts will cease.

Review: We ordered a trial sample of a drain cleaner product - this whole issue is a scam they have used on many others. Take your order for cheap product then use deceptive calls stating they are the "insurance company" that wants to replace the damaged shipment & then end up sending you more than you ordered and charging you and arm & a leg. Then they call and harass you about payment, even though federal laws says you don't have to pay what you didn't order, they argue that we did order this but they have no proof that we ordered it.Desired Settlement: We would love them to pick up the product and refund what we had already paid. Unfortunately we had paid the second invoice as well as the first but didn't realize what was happening until the third invoice. However, we would settle for just leaving us alone

Business

Response:

Payment in the amount of $275.00 will be accepted as payment in full to close this account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

this is not satisfactory because we did not order as much product as they sent and according to Federal Law you don't have to pay for unordered merchandise

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century Manufacturing

This is the address for the lawyer to contact.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for the contact address for our lawyer. After he has received a response we will update you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Century Manufacturing misrepresented themselves to me by getting me to agree to a free sample of product (cleaner). I received the sample - a container which was 1/3 full. Within days I received phone calls stating that my original order (for a sample) was damaged by UPS in transit and that an insurance company would fill the order. I requested documentation of damage claim/insurance for the said sample and they refused to provide this information. Century Manufacturing then sent me 4 five gallon pails of products over a course of a year (which were clearly not sample sizes nor ordered). My finance department paid for these in error not knowing that these were products that arrived unsolicited. When I became aware of this I sought to suspend the interactions with Century Manufacturing advising Century to stop sending products and that we did not order them and would not pay for any shipments of products. I offered to return the products (1 shipment of a 5 gallon pail) and [redacted] refused to accept a return. We have in turn refused to pay the invoice. We have written a letter to [redacted] at Century asking that they immediately stop sending products to us, calling us, invoicing us, and that they have until August **, 2013 to arrange, at their cost, a pick up of the product we have not paid for.Desired Settlement: I have sent a letter to Century Manufacturing asking them to:

1. stop sending product

2. stop contacting us

3. pick up the product that we did not order

4. bill adjustment to reflect the returned product

Business

Response:

Century Manufacturing has closed account [redacted], [redacted]. No further contact will be made regarding payment on invoice [redacted], it has been voided in the full amount of $575.24.

Thank you,

Review: This company has on several occasions sent us free items, as a trial, and billed us for the product that was shipped. They had contacted several of my employees and sent them all free items as a trial and sent an invoice for each trail.

We returned items as we did not use them. They stated that they had received the items but they do not accept returns and we must pay for the invoice. an invoice that was supposedly for free items.

I have asked for my company's name to be removed and to not longer ship any of their unwanted items, we then received another item but refused to collect from shipping company.Desired Settlement: To stop contacting the company and any and all of its' employees

Business

Response:

Our apologies to [redacted] for the miscommunication regarding shipping of the product ordered. Carrier records have indicated that the product was damaged upon receipt. Century has voided account [redacted] in the full amount of $892.06 and collection efforts have ceased. No further contact will be made from Century to [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was contacted by a sales representative from Century manufacturing corp. He contacted me about a new "eco degreaser". I have all the products and vendors I need so I calmly told him no. he wouldn't take no for an answer. He told me they had a 30 day guarantee and if I didn't like the product I could return it. He promised me that it wasn't a big deal that he would give me a call back in 30 days and if I didn't like it I wouldn't have to pay for it. after 10 minutes of saying NO, I didn't want to be rude and hang up on the man. I finally said yes and made him say again he was going to call me before the end of the 30 days. I have to admit, once I got the product I waited for the first clogged pipe to use it but that never happened. 30 days had passed and the product was still in my storage. I didn't receive a call or an invoice. I assumed they didn't want the product or that they they just assumed I didn't like it.

Today I received a voice message from the office in **, I am in [redacted] so the time difference is pretty substantial, and they stated I was passed due on an invoice. I called them back to straighten things out. I told him I didn't get an invoice, I didn't get a call back from the salesman. The debt collected kept saying I did receive an invoice and I did get a call. There was no reasoning with them. I asked to speak to a [redacted], he put me on hold and another man picked up. He told me again I did get an invoice and I did get a call back. He said all his records show that I did. I can assure you I didn't. He then told me my conversations were being recorded and that they didn't have to inform me ahead of time before I started talking. So I told him you have the recording of the promises that the salesman made that he didn't follow through on. The argument took place for a good 15 to 20 min. During the conversation the unwillingness of the "[redacted]" to budge or compromise made me believe this whole things was just a scam.

They didn't follow through on the product guarantee. They told me they called me and left a message but I can assure you I didn't get a call back. They told me I received and invoice, I can assure you I didn't get an invoice.Desired Settlement: I want them to take the product back and cancel the invoice.

Business

Response:

On December *, 2013 [redacted] complemented the sales representative from Century on his sales skills and knowledge of the product.

All the terms and conditions were clearly explained to [redacted] on that day, and he agreed to a 10lb container to try at the Kinau Vista.

Our apologies to [redacted] and the miscommunication which transpired with Customer Service Department. The invoice was sent to the address provided by [redacted] on December *, 2013.

In an effort to resolve this complaint Century has adjusted the invoice to $66.92 (50%) reduction and the due date of invoice [redacted] has been moved to April *, 2014. A copy of the updated invoice and MSDS for the product has been forwarded to [redacted] at the Kinau

Vista.

I may be contacted directly if there is additional compromises to be made.

Thank you,

Consumer

Response:

although the terms might have been clearly explained, your salesman instructed me to wait for his call to see if I had been happy with the product. even though your "records" show that he did call and leave a message I can tell you he didn't or I would have returned his call. your collections agent were extremely rude and abrasive. I received the invoice you faxed to my office last week, but that is the first invoice I have received. your company did not stand by its promise or policy therefore I do not believe it is just to charge me for a product you guaranteed.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century has voided the invoice in the full amount the account is closed and the product may be kept as a sample.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Department:

On or about January **, 2013, [redacted] d/b/a [redacted] received a phone call from Century Manufacturing Corporation offering its items for purchase. [redacted] is a skilled nursing facility located in a somewhat remote area in the mountains of North Carolina. It is a daily challenge to meet senior citizen’s medical needs under a tight budget financed mostly by Medicare and Medicaid. [redacted] agreed to buy 2 products from Century. Drain Cleaner and the following week, Epoxy patching. [redacted] paid for the items and attached hereto is a copy of a check sent on March **, 2013 for the items ordered. On or about March *, 2013, [redacted] called Century and told them not to send anymore products or to call the Nursing Center as they had received what they needed.

A few weeks went by and Century shipped additional products. [redacted] refused the products and [redacted] received confirmation that Century had received the products back via the UPS confirmation, attached hereto. [redacted] then called Century again to explain that they did not order the products and not ship anymore products. Century stated that the products were unreturnable and then proceeded to send an invoice for the products.

Century is acting outside the bounds of the law. [redacted] signed no contract and nothing on the invoices discloses an automatic shipment option. This technique is just to increase sales and intimidate customers. Century has also continued to call the skilled nursing facility on a daily basis about the refused shipment and the outstanding invoice for $246.53. Century states that they did not receive it, when in fact, UPS confirms its receipt.

[redacted] would like Century to cease and desist from calling the skilled nursing facility and to show a zero balance owed to their company.

Sincerely,

Corporate CounselDesired Settlement: Accept the items sent to you which were unordered by the nursing home and provide an invoice with a zero balance.

Business

Response:

. The account in question [redacted], [redacted] & [redacted], is voided in the full amount of $246.53.

No further contact will be made regarding payment on this account.

Our apologies for the inconvenience this has caused to [redacted].

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: At the end of 2013, we received a call from this company sealing a degreaser, satisfaction guaranteed. They said if we don't like it, there will be no charge. When we reecived the invoice, we tried to get in touch with the company to state that we were not satisfied & would like to return the product. We could not get in touch with anyone via phone or email. Then we start receiving calls to pay the invoice. After months of arguing the invoice, we paid it, just to get them to stop harassing us. Then I get a phone call from a sales rep stating that the product was damaged by UPS in shipping & they are sending another container to replace the damaged product. I told them that the product doesn't work & we do not want it. The sales rep started arguing with me repeating himself that we will not get charged. Today I receive an invoice for $353.91. We already paid $133.84 for a product we didn't order and don't like.Desired Settlement: I want this company to stop contacting us and reverse the invoice that they promised we would never get.

Business

Response:

Century Manufacturing is unaware of any arguing regarding payment for account [redacted]. On May **, 2104 [redacted] contacted Century to pay with a credit card. There was never a dispute filed or any statement from management at [redacted] advising Century that there was an issue with the product.

The order that went out to [redacted] in June was remaining material due, although not paid for. Our apologies for the miscommunication regarding the amount shipped and paid for. In an effort to resolve this dispute Century will accept 176.96 as payment in full. Upon payment in this amount Century will note account closed.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not order the product. We do not want the product. It does not work. I was told that our account was paid in full and there would be no additional charges for the replacement product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century Manufacturing will void account [redacted] in the full amount of $353.91 upon receipt of returned product by [redacted], Century Manufacturing will not incur the shipping expense. It may be sent through the US Mail to the address which on the invoice. Once the product is received as a return the account will be voided.

Review: shipped merchandise that was not orderedDesired Settlement: Phone Call

Business

Response:

Century Manufacturing has voided invoice [redacted] in the full amount of $475.53, account [redacted] is closed.

City of [redacted] will receive a call tag from Century Manufacturing to return product received.

Our apologies for the miscommunication regarding the amount of material ordered and received.

?

Review: Century Manufacturing claims that an employee, [redacted], ordered product from them and now they are trying to collect on an invoice. There was no written purchase order and the Century Manufacturing representative claims it was a verbal order. [redacted] has not worked at this location for many months and is unavailable. Our company has no record that the product was ordered from Century, because there is no written documentation to support an order from them. Our company policy requires all vendors have to be preapproved by the Purchasing department and a written purchase order must be submitted to approved vendors to order products for our locations. Neither of these things happened on this alleged order.

Century Manufacturing sent an invoice dated June *, 2012, [redacted], in the amount of $296.46 for drain cleaner product. This is the fourth time that Century has sent invocies to our properties and every time we have the same issue with not having proper documentation, and no employee at the location being able to provide any verification of the order.Desired Settlement: We want Century credit and collections personnel to cease and desist from contacting our company personnel in regards to this alleged order.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of 296.46. No contact will be made regarding this account or payment due.

Review: company sends us items that we did not order. I operate a hotel and we sign for packages all day. this company has sent us items in the pas that we dont order and we dont want them to send us anything elseDesired Settlement: to not charge us, or send us anything else, as well as return the merchandise they have sent to us back to them

Business

Response:

The product is reported as returned, it was a shipping address error. Our apologies for the confusion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We are being sent products that we have not ordered. Century Manufacturing refused to send me a return label to return the products. A purchase order is required for all purchases made by the City employees with their department [redacted] signature. I do not have a purchase order on the product that has been sent.Desired Settlement: We will not be paying for this product and will gladly return it to them if the provide us with a return label.

Business

Response:

Century Manufacturing has voided account [redacted], [redacted], in the full amount of $572.30 for invoice [redacted]. The consumer may keep the product at no cost, all collection efforts have ceased.

Our sincere apologies for the miscommunication and inconvenience this has caused.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Century Manufacturing Corporation Rating

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Description: CHEMICALS, CLEANING SUPPLIES

Address: 216 - 371 Front St W, Toronto, Ontario, Canada, M5V 3S8

Phone:

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Web:

centurymanufacturingcorp.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Century Manufacturing Corporation, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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