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Century Manufacturing Corporation

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Reviews Century Manufacturing Corporation

Century Manufacturing Corporation Reviews (377)

Review: I received an unsolicited call from [redacted], who said he worked for a company called CMC. [redacted] asked about my usage of herbicides and proceeded to tell me of a product called Eliminator Weed Control. [redacted] informed me of what this product could do and asked if I would be interested in receiving a free, no-obligation sample. While I really had no interest in the product, I saw no harm in receiving a free sample, so I agreed to give [redacted] my shipping address.

After the product arrived, it sat, unopened on my desk simply because we were not spraying herbicides at that time. Sometime after the arrival of the product, an invoice was sent to the Village of Burr Ridge for a total cost of $132.72. The Eliminator Weed Control was $99.80, shipping cost was $32.92. With shipping, the cost was well above the price I believed the product would cost plus I thought this was a free, no-obligation sample. I immediately decided not to use or open or product at all. I was not going to pay for a free sample.

I started to receive calls from Century Manufacturing Corp (CMC) looking for payment. I called back several times, leaving messages stating I believed I was receiving a free sample and then asking for an address to return the product to them. Invoices continued to be sent, calls continued to be made. Not once were any of my calls returned.

Almost three months after delivery of the product, I was able to speak to [redacted] and [redacted] at CMC who both told me I could not return the product because I had missed the thirty day deadline in which to do so. I explained to both, that I was willing to pay for the return; I just needed a physical address in which to send the package. Again, they both informed me that this was against CMC Policy to accept returns after a thirty day period and that no one would authorize a return.Desired Settlement: I want to return the product, have CMC remove the charges, and to take the Village of Burr Ridge off their solicit list.

Business

Response:

Account [redacted], Village of Burr Ridge, is closed and the invoice ([redacted]) associated with the account has been voided in the full amount of $132.72. No further contact will be made regarding payment from Century.

The product may be kept at no cost; a call tag can not be issued the return period has expired.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In September of 2013 our sign department was contacted by a representative of this company regarding a "free" sample of their Graffiti Wipes product. Shortly after receiving the "free" sample we received an invoice for $131.92. Our sign department contacted this company regarding the invoice on a number of occasions and they indicated that they do not provide "free" samples and that we had ordered this product and that they expected payment. We offered to return the unopened and unused product and they told us they cannot except returns because this product has chemicals in it's ingredients.

This company keeps calling, leaving messages and sending faxes. They have called me and our Finance Department on numerous occasions. I have told them over and over again that we are not going to pay an invoice due to their representation of a "free" sample with no obligation.Desired Settlement: Authorize a pre-paid return for this product.

A billing adjustment to zero-out and close the invoice for this product.

Stop calling and faxing members of our organization.

An apology for all of the wasted time and harassment.

Business

Response:

On September **, 2013 [redacted] ordered Graffiti Wipes from Century Manufacturing. On September **, 2013 the product was accepted and signed for at the P.W. [redacted].

On October *, 2013 [redacted] requested that Century Manufacturing follow up with him on 10/**/13 regarding results from using the Graffiti Wipes. 3 messages were left for [redacted], unanswered.

On November *, 2013 a letter was sent from [redacted] to Century stating Graffiti Wipes had not been ordered or used. The product has been in the possession of [redacted] over 30 days, past the allotted time to authorize a return. This was clearly told to [redacted] when he called on October *, 2013 requesting a call back after using the material.

Several attempts have been made by Century to contact [redacted] in November and December, all to no avail.

On January *, 2014 [redacted] made a Promise To Pay invoice [redacted], asked for Century to fax invoice over and he would submit it to City Hall.

On January **, 2014 (the product is in the possession of [redacted] 4 months) [redacted] informed Century that we had to speak with "[redacted]"

[redacted] stated "Need to speak with [redacted], it didn't work and seems that they don't want to pay."

It seems strange that no one, not [redacted], [redacted] or the very pleasant "no-name" woman in office would relay that information to Century within the allotted time of having the product.

In an effort to resolve this dispute Century offered to remove the shipping charges on invoice [redacted] reducing the invoice to $99.00. [redacted] requested a copy of the adjusted invoice which was sent on January **, 2014.

On February **, 2014 [redacted] informed Century that the invoice was not received so "the deal was off." What does that mean???

Since February **, 2014 Century left over 18 messages left all to no avail until September **, 2014 when [redacted] told Century Customer Service that he was not paying.

.

Yes Century kept calling, yes several faxes had been sent to [redacted], you admit it in your complaint; although no messages were returned directly to Century, till 10 months later.

The offer to pay $99.00 to close the invoice remains.

The offer to close the account for $99.00 stands.

The offer remains to close the account in the amount of $99.00.

The offer to close the invoice in the amount of $99.00 remains open.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information provided by the business is inaccurate and not factual.

[redacted] did not order the Graffiti Wipes he accepted the "free" sample offer made by Century Manufacturing.

Century Manufacturing never indicated that there was an "allotted time" for a return to be authorized for the "free" sample.

Who is [redacted]?

Century's effort to resolve this dispute, by offering to remove the shipping charges, was offered by [redacted] to [redacted] and was refused by [redacted] in December 2013. This offer by [redacted] was made after [redacted] informed [redacted] that the Village would not be paying any invoice amount for the "free" sample and that the Village would gladly return the unopened/unused sample at Century's expense.

[redacted] said that he could not accept a return due to a law prohibiting returns. [redacted] asked [redacted] what specific law he was speaking about and [redacted] could not provide an answer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] provided a billing and shipping address when he ordered the product. Why would he provide a billing address if he did not expect a bill?

The product may be kept by the Village, Century has voided the account in the full amount of $99.00. No further contact will be made from Century to the Village regarding payment on this account.

?

Review: On 6/*/2013 I received a call from a [redacted] representing "CMC Claims." He claimed that our organization filed a claim with UPS last year for a damaged parcel containing a steel drum of multi-purpose cleaner valued at $99. He said they were going to be sending the settlement documents and have “released” the package to be redelivered to us but in a “black pale”. When I advised him that we were unaware of any such claim or order, and that he was not to ship anything to me, he claims that he was not shipping anything, only “releasing” it. I reiterated that he was not to send me anything. He unsuccessfully tried to obtain the phone number of my predecessor. I confirmed that no one in our organization had ever ordered anything from them. We contract out our cleaning and would have no reason to order their product. Before becoming suspicious, I did provide my name but no other information. He gave me a return number of [redacted] x[redacted] or x[redacted], but these are bogus.

On 6/**/2013 UPS attempted to deliver a 1/2 full white pale of what was labeled "degreaser" from Century Manufacturing Company. I REFUSED DELIVERY. The purported "settlement documents" were never received. I notified UPS of this potentially fraudulent activity.

On 6/**/2013 I received an invoice [redacted] from the company for $99.99 for the product plus $33.94 in shipping charges totaling $133.93. My name was listed as the "Customer PO". I attempted to call the company (different phone number on the invoice) and speak to the "Advisor" [redacted], but was given to someone else and told that [redacted] was out after breaking a leg over the weekend. I did not attempt to resolve this further given my belief that this is a scam.Desired Settlement: Someone should investigate the activities of this company.

Business

Response:

Account [redacted] is voided in the full amount of $133.93, and no further contact will be made from Century Manufacturing to Innovation Park.

[redacted].

Consumer

Response:

While I still have concerns about its business practices, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was contacted from a sale rep from CMC stating he had missed us at a local trade show in our area and that he wanted to send us a 1 gallon sample of some weed killer. I told him multiple times that I was not interested in receiving the weed killer at this time. He continued to push the sample stating that it would be free and at not obligation to us. Finally after being hounded I agreed to let him send me a one gallon sample. Then I received the one gallon sample from UPS then a few weeks later I received a bill for the sample for 133.93 so I paid the invoice# ([redacted]) just to be done with it having the understanding that I would never do business with CMC again. I received another call stating their was a damaged shipment that they (CMC) were settling an insurance claim with UPS and they were shipping out a full container to replace small amount in original shipment. Now a few weeks later I received another box containing 3 more gallons of weed killer that I did not order with a invoice# ([redacted]) for 352.65 When I have spoken to this Century manufacturing Corporation I have gotten a run around from person to person and asked to return product I have been told they cannot accept it back. They have been extremely rude but did offer to spread the payments out if that would help. I need them to take back their product at their cost and I request they do not contact us anymore in the future.Desired Settlement: I would like the product returned to Century Manufacturing Corporation at their expense, and would like all calls and interaction with this business to cease and have invoices outstanding to be voided.

Business

Response:

As discussed, this product is not returnable. In fact, you have been contacted prior to any deliveries to confirm and authorize any shipments. Once the invoice [redacted] is paid this account will be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business is in no way acceptable. I did not

get a call confirming the shipment or authorize of a shipment for a product

that I did not even order. You cannot randomly send products to people and

expect them to happily pay for them. I did not order the products and I do not

want the products so I would like for the company to tell me how to go about

sending the product back to them and if they do not want the product back then

they can void my bill either way.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Yes, it is clear that you have received two partial shipments and two invoices reflecting those shipments. None of the shipments would have been sent, delivered and signed for if not authorized to be. We are willing to remove 30% off the current invoice as payment in full. Once the invoice is paid for the settled amount of $246.86 this account will be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Why are you unwilling to return the products? Can you attach the invoice with the remaining balance?

Sincerely,

Review: Century Manufacturing has shipped the City of [redacted] (customer ID [redacted]) a product numerous times without the city ever ordering the product. I have called twice and sent an email asking that we be removed from their program. I called again today 3/**/15 and was told another story. I called today 3/**/15 and told the rep I received another shipment without ordering and I wanted a return label to send it back. I was told that these shipments are leftover shipments from a damaged shipment back in August of 2014. The company states that these bills are from the insurance company for a claim Century filed relating to the damaged shipment. I have never heard of an insurance company doing this... Neither I nor my employees ordered anything. Century has been doing this to the City of [redacted] for years. We have paid two invoices to this corporation; Invoice #[redacted] for $561.32 and invoice # [redacted] for $558.26. I was told on the last occasion on when I paid on 2/*/15 that our account was paid in fullDesired Settlement: I want Century Manufacturing to send me a return label for the product erroneously shipped to me on invoice [redacted]. I want Century Manufacturing to cease all further contact with my organization.

Business

Response:

Century Manufacturing received a P.O. from the City of [redacted], so the statement that they have never ordered is false. Blanket P.O# [redacted] (2,500.0)The shipment that was sent in August of 2014 was damaged and [redacted] was contacted. If the product was not wanted it should have been canceled. We apologize for the inconvenience of not receiving order in 1 entire shipment. In an effort to resolve this dispute Century Manufacturing will void invoice [redacted] for 50% of total. Balance on account is currently $280.00 which will be accepted as payment in full. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What is the remaining $280 for? Is it for invoice [redacted]? I do not want this product, I would like to send back the shipment we just received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

Century Manufacturing has closed account [redacted] and voided the open invoice in the full amount of 280.00. No further contact will be made. The product may be kept by consumer or discarded the product is non hazardous.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: Free Samples offered. Billed later on. Now states shipment was only partial and remainder was shipped at later date resulting in an unpaid invoice. Product doesn't work. Had to purchase products from another supplier. They refuse to let you return products. Offer settlement agreements when you shouldn't have to pay for products that were offered free and are defective. Name given off order form never even worked at this location after researching it further. Collection efforts are rude and unyielding regarding returns and defective products. Invoice #[redacted] $577.53 offered settlement $288.00, states sales rep will pay the difference out of his pocket. This company is a pro at scamming the apartment industry and others.Desired Settlement: Invoice #[redacted] should be voided and we should have a zero balance with Century Manufacturing. We also want to be removed from any sales or call lists they use to scam us.

Business

Response:

Century has closed account [redacted] and voided invoice [redacted] in the full amount of $577.53. All collection efforts have ceased and no further contact will be made. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We received an order of graffiti remover from this company in Nov 2013. When we called to say we had not ordered this we were told we could not return it. [redacted](our employee who is named as the person that ordered this) explained to us that he thought it was free. We tried to dispute the charge and ended up paying for the product in Dec 2013. We received a second order of this graffiti remover in Jan 2014 which we did not order. Now when I called to return the item I was told we could not return it and was given some story about this being a damage claim replacement. That this second shipment was replacing part of the original order that was damaged upon shipment. This I know to be a lie. They claim to have never spoken to us before, however I have left repeated voicemails for [redacted] and [redacted] with no reply. When I finally got ahold of [redacted] on 3/**/2014 he said they are refusing to allow me to ship this back, even when I offered to ship it back at my own expense. I do not want this product, [redacted] is an employee but he is not an authorized purchaser for our company. I explained this as well. This company needs to be SHUT DOWN! upon goggling the company there are SEVERAL complaints on several different websites regarding this same situation. I do not want the product at all. I do not want something for free either, I want to return their product to them and call it even.Desired Settlement: Accept the unordered merchandise at their expense and stop sending products. Do not contact employees from our company. Void all outstanding invoices.

Business

Response:

Account [redacted] County has been voided in the full amount of $131.56. No further contact will be made regarding payment on account.

Our apologies for the miscommunication which occurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a call about a product, a drain cleaner (Eco Degreaser) , and was offered a sample at no cost. That was confirmed several time during the conversation or I did not want the product. I received the product and then a couple of weeks later a invoice for the product was received. I called the company and told them that I received a bill for the product. They said that they do not offer samples and that we would not have to pay for the first four months. It has only been two months and our business continues to receive calls from a certain individual named [redacted] trying collect on the invoice. I call him back at the same number and I am directed in circles or told that he is not available. It is a different story every time I contact this business. They are being deceitful with their sales tactic and dishonest about their product. They sent a invoice to our billing department hoping that I would not notice that we received a bill from them. I tried to have the product returned but they said the cant because the top can pop off during shipping, even though I have not opened it yet.Desired Settlement: No future contact. Billing adjustment. We do not want any type of business from them.

Business

Response:

Century Manufacturing Corporation closed account [redacted] on July **, 2013, as requested by [redacted]. Invoice [redacted] in the amount of $133.74 is voided and no further contact will be made to [redacted] regarding payment. Contact was made directly to [redacted] on July **, 2013 reassuring him that the account has been closed and product may be kept at no cost.

Our sincere apologies to [redacted] for the inconvenience this has caused to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A gentleman in [redacted] contacted my maintenance person [redacted] for [redacted] around the end of March, first of April this year he was told by the gentleman that he wouldl receive a free smaple of an all organic degreaser/darin cleaner to try, if he liked the product to call back and order it. At no time did [redacted] call back. I recieved an invoice in the amount of 138.24 for this so called free smaple. Accouinting paid the invoice. In May a 5 gal. bucket shoed up with an invoice of 463.00, I sent a fax back to Century MFG,stating we did not order this product and I wanted it shipped back, and to not send anything else to us. I was told they would send us a return label, I waited 2 months no return lable ever showed up, then I started getting calls from them weekly as well as [redacted] on his phone. We were told that we couldn't send it back because it was supposedly damaged and UPS wouldn't pick it back up we were stuck wiith at owed the money. I was then called by [redacted] and was told he would knock off the shipping charge , but that we would stillowe for the bucket. I told hom we DID NOT ORDER ANYTHING and that he needed to take it back. They are still calling me regulary wanting money for something I didn't order.Desired Settlement: They need to send a return label & stop calling for payment, I DIDN'T ORDER IT.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $464.25. Our apologies for the miscommunication and the inconvenience this has caused.

The product received in June may be kept at no cost to the [redacted].

If there is additional information needed please contact Company directly.

Thank you,

Century Manufacturing.

Review: Reference invoice #[redacted] I am disgusted with the business practices Century Manufacturing has employed. I was contacted by [redacted] offering a free graffiti removal wipe to test. I asked specifically on numerous occasions if this was free, no obligations, no billing and [redacted] confirmed this was free "Test this product out and if you like it call us to order".

Today I received a bill for $65. I contacted Century Manufacturing's customer service department as there must be some sore of mistake. When I explained my stance about my understanding that it was free, I was told it was not and I had 30 days to return it.

I am refusing to have my company pay the bill as this is a crooked way for Century Manufacturing to do business. Eventually, during this phone call I was accused of stealing, the phone call was being recorded ect. I asked if the phone calls are recorded to refer to the original discussion between myself and [redacted].

Additionally, all purchases at my company must correspond to a purchase order to be paid. As this product was free, there was no purchase order.Desired Settlement: Zero out this account and stop this unethical business practice of sending consumers merchandise under false pretenses. This is not an isolated incident as referenced by your other complaints.

Business

Response:

The 30 day trial is as you explained it; 30 days to use and try and if not satisfied, return for a full credit. Currently, since you have already called and spoken with our company, this account has been credited and closed and no payment is due.

?

Review: Called and told me that we would be recieving shipments of product that were damaged during shipping by UPS. Said that UPS had to break shipment down into smaller portions and thats how I would be receiving the product(until the total quantity had been delivered).The order was for a quantity of 60 when we recieved the 60 and paid the bill for 60 I called the company to verify the fact that this was all of the product we would be receiving and that we didn't want any more of this product nor would we be billed for anymore product. Well, about a month later we receive another shipment containing a quantity of 40 and a bill for it. I then called the company to see why and the receptionist tries to tell me how each shipment I received contained 20 for a taotal of 60 when I could plainly see that we received 100 (20+40+40) AND THAT I Had to pay the bill or else the invoice would remain open and that they would continue to contact me. They would not even accept the product back if I shipped it back to them. I asked to speak to the supervisor and was given a name but was never able to speak to said gentleman. I was also given anothe rgentlemans name at that same number to speak to but they are never available to speak to. I have tried several times to contact them. I am not paying for product that I did not order and I do not appreciate not being able to speak to somone who is concerned.Desired Settlement: DO not call me,Do not send me anymore product or another bill... EVER AGAIN! I do not want to have any correspondance with them at all.

Business

Response:

Our sincere apologies to [redacted] for the miscommunication and inconvenience this has caused.

The product may be kept at no cost and we will honor [redacted] request to not contact again.

Review: Our hotel was contacted in february and someone asked for our maintenance department. Spoke to him about a product of which he said he did not want but would try if it was free. They sent the product on february ** and invoiced us for this product that was not wanted. He called them back on march [redacted] to talk to them about the inivoice and the gentleman said not to worry about it and that he would correct the invoice to reflect 0 owed but to try the product out. Now on april [redacted] a message was left for myself [redacted] that we have a past due invoice for an accout that we never opened. I asked if they had documentation for an account that was signed by us and they stated no. I asked if they would take the product back as we do not want it and have not used it and they said they would have prior to march [redacted] but now they will not since it is 2 weeks later. I asked if this could be remedied internally and the gentlemans response was you are going to contact your attorney over one hundred dollars and I responded that we would contact the Revdex.com which I am doing now. Overall this comapny cons people into taking there product telling them it is free and to try it out then charges them for it. We have the product unopened and in it original container and do not want it which was our original stand point and the same stand point that we had on march [redacted].Desired Settlement: Return the unopened product, delete the invoice, and NEVER contact us again.

Business

Response:

[redacted] contacted Century Mfr on 3/*/14 with questions regarding invoice [redacted]. pending charges for trial offer.

Customer service explained that he had until 3/**/14 to try the product and if not satisfied he may return free of charge. After 3/**/14 he would be responsible to pay invoice [redacted]. [redacted] agreed and stated that he would try the product.

[redacted] did not contact Century until 4/**/14.

In an effort to resolve this dispute Century will accept $66.87 as payment in full for invoice [redacted], this is a 50% discount.

Upon payment in amount of $66.87 the account will be closed and no further contact will be made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We recived a 10 pound bucket of "Drain Cleaner Granular" that we did not order. This company has called many times trying to sell us there products and I repeadly asked them to send me catalogs or brocurche first so I can check what kind of product would help my faclility. They keep saying they can send me the above product but I told them not to send anything to me except for catalogs and I will contact your company if I need anything that can use. Then some time in April (4-**-13) of 2013 the above product shows up with a bill for $133.84 along with an invoice ([redacted]). I have called to return the prodcut and asked them repeadly to provide me with an adress and they refused and gave me the run around transfering me till I finally get cut off or just hang up.Desired Settlement: Don't bill us for something I didn't order and we are willing to send it back as we didn't open it as long as they pay the shipping.

Business

Response:

[redacted] may use the product as a sample. All charges are voided and there is no money owed to Century Manufacturing from Hi'Olani Care Center-Kahal Nui.

[redacted] may contact Century Manufacturing directly with any questions he may have regarding the product or the voided invoice.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The director of our maintenance dept had requested a sample of a product from the Century Manufacturing Corp which he did receive. But we continued to receive products from Century that were not ordered. See we can only place orders with a PO and none was assigned to this company nor is this company on our vendor list.Desired Settlement: We want them to show that we don't have a balance owed to them so that it will not negatively affect our credit rating. And we would like them to pay to have there product returned.

Business

Response:

Century has received 3 payments on account [redacted], Gordon Memorial Hospital as well as 4 orders all without a P.O.

The product was delivered on September **, 2013 and signed for by [redacted]. The product has been in the possession of Gordon Memorial since September and a return authorization is not possible.

On November **, 2013 Century was informed from [redacted] (accounts payable GMH) that a check was being sent in 2 weeks. It seems odd that there is a complaint filed with the Revdex.com when there was no contact made to Century regarding any of the orders placed.

The account is now past due in the amount of $572.16, although in an effort to resolve this dispute with Gordon Memorial, Century will accept $475.00 as payment in full. Upon payment in said amount, account [redacted] will close and no further contact will be made.

Review: We were called by a representative from Century Manufacturing Company pretending to be working with the City of Austin, who asked how big our sewage pipes were. We contacted our regional maintenance who asked if the City was doing work on our line somewhere. We returned call to the representative and told him the size and asked the nature of the work being done. He said he'd have to speak with his supervisor and would call back. There was no returned call.

Approximately one week later we received a bundle of deliveries from our UPS, Fed Ex, and USPS carriers as we do daily and signed for them. Among them was a bucket of degreaser that was later discovered to not have been ordered.

On September [redacted], we received a statement from Century Manufactury Company in the amount of $133.73. [redacted] looked online to find a physical address for the company but could not find one in which to ship the product back to with a letter asking for the bill to be cleared in writing.

On September [redacted], We were told by UPS and other mail carriers that they could not ship the product to the P.O. Box address listed on the invoice due to its size.

On September [redacted] called CMC and spoke with a representative and requested a physical address to ship the unopened product back but the representative refused to give one. [redacted] politely requested to speak with a manager or supervisor but was refused access to one. [redacted] insisted that since no physical address was going to be provided to please send an email confirming the bill was cleared of charges by 5pm that day. The rep said [redacted] was welcome to use or discard the product due to the "error" and that the email would be sent by 5pm. No email was sent.

On September [redacted] left a message with CMC requesting an immediate returned call to confirm that a physical address could be given to ship the product back or a confirmation email indicating the bill was canceled. No returned call has been made.Desired Settlement: Please send in writing confirmation that this bill has been cleared within 24-48 hours as indicated by your staff member. Cease all contact to our Management Company in regards to sales.

Business

Response:

This account has been credited and closed and all correspondences confirming the credited invoice was forwarded to the facility.

Thank you

Review: They had shipped a "sample product" for us to try at a fixed price of $99, which was paid by us, but then tried to insist on selling us more, stating that the initial "trial" was only 1 of 10 orders made by us. No written agreement has ever been put in place, which would be our normal policy, and they acknowledge this as well, however, we have never agreed to this "multipart order" at any time. They have invoiced us for the next shipment (=more than a year ago) and refuse to take the product back, insisting on payment and that if paid, no other shipments will come, which we have no reason to believe. I have spoken to roughly 15 different people in their Company about this and told them what I am reporting here. They have been told that if they felt it was within their right, they could take it to collections, which they clearly are not doing, as it has now been almost 18 months of harassing phone calls from them. I have their product here, unopen and want to dispose of it but they refuse to take it and keep calling for payment despite being told, very clearly, that they need to stop harassing us.Desired Settlement: They need to walk away from this and stop harassing us. We are aware of this practice with this Company from others who have experienced exactly the same tactics. If they are wiling to take back the product, we will ship it collect, but they need to stop calling us and our clients.

Business

Response:

Century Manufacturing voided account [redacted], all collection efforts have ceased.

No further contact will be made to [redacted] regarding invoice [redacted].

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a call asking for my maintenance person by name. I gave their cell phone number to the caller. A week or so later a bucket of degreaser/drain cleaner showed up. I inquired with maintenance about it, he said some one was sending him a free sample. A few weeks later we received a bill.& started receiving numerous call regarding our past due amount. I finally paid it, just to get them to stop, then we received an even larger bucket, I called & said we did not order this, I was told UPS damaged part of our original shipment and this was a free replacement. I just received another invoice for the last shipment! Again no one ever ordered this product.They continue to send more, and continue to bill, they do not return phone calls, and insist we ordered this. We did notDesired Settlement: Stop sending products we did not order, pay to send it back at their expense, and stop calling for payment

Business

Response:

Century Manufacturing has voided account [redacted], [redacted], in the full amount of $568.17 for invoice [redacted]. Our apologies for the inconvenience of not receiving original order in 1 shipment.

[redacted] may keep the product at no cost to them.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However I would like to clarify, at NO TIME DID WE PLACE THIS ORDER TO BEGIN WITH!!!!!

Sincerely,

Review: In May of 2013 we were contacted by [redacted] of Century Manufacturing Corp to purchase a diesel fuel additive for $99.00/1 gallon, nothing else was needed to be purchased at the time. They billed us for the additive and it was paid for. It was delivered without any problems (no damages) and has never been open to this day. In late July of 2013 we were again contacted by [redacted] from Century Manufacturing Corp stating that the first shipment was damaged and that they had to send us another bucket to replace the damaged one, but to keep that one also. This one would be larger to fulfill our "original" order that was placed in May. My boss told him that he never opened the first order and not to ship second order it, he had never agreed to 5 gallons. I tried to resolve this with the billing department with no luck, then spoke with a supervisor who insisted that our order was damaged and they had to fulfill the order and we had to pay with NO RETURNS.Desired Settlement: We will return their 2nd bucket (they pay UPS charges), our account cleared and stop contacting us.

Business

Response:

Our apologies to the Township and the miscommunication regarding initial order of product 60-60 Diesel Additive.

The account [redacted] is closed and invoice [redacted] is voided in the full amount of $337.98. The product may be kept at no cost.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company called and spoke with our [redacted] and offered him a FREE product to test - A week later we received the product and an invoice for it. I immediately questioned my [redacted] and he informed me it was supposed to be a FREE test product. I then shipped the product back to Century Manufacturing unused. They have continued to call the hotel requesting payment for a product that was sent back and supposed to be free.Desired Settlement: I want them to accept that they have received their product back and stop calling and harassing this hotel. What they are doing is FRAUD.

Business

Response:

Century Manufacturing has closed account [redacted], all collection efforts have ceased. No further contact will be made from Century to [redacted] regarding payment on this account.

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Review: [redacted] offered free drain cleaner to [redacted] ([redacted] employee), while visiting Alaska Goldstar Plumbing in Wasilla, **. Then received a bill from Century Mfr for $133.84. We tried to contact this individual but no return phone calls have been made. Then [redacted] looked up this business and found out this is a scam.Desired Settlement: Either offer the free product or take back the unopened product at Century Mfr. expense.

Business

Response:

No one from Century Manufacturing was physically in ** at the [redacted]. The order was placed over the phone, call from [redacted] who was going to use the Eco Degreaser for the septic tank at [redacted] and for another on [redacted]. [redacted] was very specific with detail of where the product would be used.

Our apologies for the misunderstanding although the product was not ever offered as free of charge. In an effort to resolve this Century Manufacturing is offering to settle at 50%. If agreed by the Tribe the invoice will be adjusted.

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Description: CHEMICALS, CLEANING SUPPLIES

Address: 216 - 371 Front St W, Toronto, Ontario, Canada, M5V 3S8

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Web:

centurymanufacturingcorp.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Century Manufacturing Corporation, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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