Sign in

Century Manufacturing Corporation

Sharing is caring! Have something to share about Century Manufacturing Corporation? Use RevDex to write a review
Reviews Century Manufacturing Corporation

Century Manufacturing Corporation Reviews (377)

Review: We never placed order for the product they sent. The 20 lb of heavy duty masonry cleaner just showed up in our office. They also included a bill of $133.74.Desired Settlement: Please take it back. We have no use of it.

Business

Response:

An order was placed by [redacted] on 5/**/14 for product Clean Worx [redacted] intended to use this product at the [redacted] for the "gum, and oil stains" in the parking lot walk way of the [redacted].

He verbally agreed to purchase the product offering him a trial of 30 days to use the product at no cost.

[redacted] was made aware of the cost of the material and use of it. [redacted] was specific with the sales representative with the stains and problem with releasing stains from cement/paving.

The fact that [redacted] said the product "just showed up" is incorrect. He told the sales rep that he would be moving on from the job at [redacted], going to be in the local 24 as an electrician, but wanted something to help clean up the stains on the ground.

The invoice is not due until 7/*/14 [redacted] has until then to return the product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There wasn't any physical address that we can return the bucket. The only address shows on the invoice is only PO Box.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $133.74. The product should be boxed and shipped via U.S. Mail to the P.O. Box address.

Review: Sales representative called facility [redacted] and mis-represented himself as an approved vendor for our company. [redacted] did order the product under the premise that was set forth in the conversation. The company name is [redacted] ,The Invoice Number is [redacted]Desired Settlement: Do not want to pay the invoice but they are stating that the item is not returnable. This is another way that they "get" you. They are a scam. I would like to return the product for a full refund.

Business

Response:

Account [redacted] was voided in the amount of $243.04 on February **, 2014. No further contact will be made.

Review: I received a cold call from CMC stating that they would send me a "sample" of an epoxy product to try. Shortly after receiving the product, I received an invoice for $133.44. Given the duplicitous nature of the call, I simply wanted to send the product back. When calling their contact information to ask for a return address, the administrative assistant stated that she'd have to have a sales advisor call me back. When asking again about sending to the P.O. Box address, she sounded counfused and said that I should be able to send it there. Approximately an hour later, "[redacted]" called. I stated I simply wanted to send the product back. He then started to ask me about the 30-day trial period that the original sales representative wnet over with me, but I can't recall if that was stated because of the high pressure phone sales tactic he used. I additionally said that he and the salesman "tagged teamed" me on the phone, but then he stated that he was a financial / account person. I wasn't going to argue with him about this given that was the name the salesperson gave, which is also listed on the invoice.

He said given the timing of the shipment (June **, 2013) there would be an issue with giving me a return mailing sticker. I said that I would pay for it myself to ship it because I won't do business with companies that operate like this. At that point he stated that the company would most likely refuse it because of security issues with probably tampering of the product; the product is still unopened. I told [redacted] at that point, they can send a shipment sticker or simply cancel the invoice if they would refuse it. He then stated that he could decrease the amount of the invoice to approximately $99.50. At this point, I stated that I would take care of it, politely thanked him for the call, and hung up because it was obvious that the company wasn't going to honor any reasonable customer service request to return the product. That is why I am writing to the Revdex.com and will be doing the same with the Attorney General of NY. I simply want to return the unopened product.Desired Settlement: Simply to return the unopened product at no charge.

Business

Response:

Century Manufacturing Corporation has closed account [redacted], Vulcan Village and invoice [redacted] is voided in the full amount of $133.44.

[redacted] was contacted personally with this information. A call tag has been sent to [redacted] to return the product.

Our sincerest apologies to [redacted] for the inappropriate, rude treatment he received from Customer Service.

Thank you,

Review: On March [redacted] 2014, I received a call from [redacted] with Century Manufacturing Corporation, offering to send me a sample of aquatic herbicide at only shipping cost. Since we have a need for this at City Lake Park I agreed to have him do this. On April **, we received a shipment of 5 gallons of the herbicide, along with an invoice for it at $99.99 per gallon, plus shipping (total $568.57). I had our Administrative Assistant contact the company and asked if there had been a mistake. They told her that I had approved the order (I HAD DONE NO SUCH THING!!). I also had her to ask if they could issue a call tag and have us return it. They refused and said they are not allowed to accept returns.

On April **, 2014, I called the company and was told that the original sample shipment had been damaged and that I had not received the entire amount I should have. The representative ([redacted]) told me that I was called and “had approved the order” of what we received. (THIS IS NOT TRUE…I have not talked to anyone except in the original March ** conversation). I then asked how we could resolve the issue, and was told that they could not take the herbicide back. I offered for us to pay the return shipping and was once again told that they would not accept the herbicide back. They then offered me a “30% discount” on the invoice amount, which I refused.

The conversation ended when I asked to speak to the representative’s [redacted] and was told “I don’t have a [redacted]”. At that point I informed him that if they will not allow us to return their unwanted product, we would NOT be paying this invoice.Desired Settlement: 1) Authorize a return of the UNORDERED MERCHANDISE they are attempting to push on us

2) Pay shipping for return of the UNORDERED MERCHANDISE

3) Billing Adjustment

4) Apology

5) Stop Contacting Us

Business

Response:

Account [redacted], [redacted] was closed on 8/**/14, invoice [redacted] was voided in the full amount of $568.57. The product may be kept at no cost to the consumer. Our apologies for the inconvenience caused to the Town.

Review: This company sent us drain cleaner that we did not order. After checking other complaints online it's seems as if this is a common practice from these people. Now they keep calling for payment. The product here remains intact and unusue in 4 large industrial sized containers. The invoice is [redacted], in the amount of $564.92.Desired Settlement: UPS will not return the items without a "call label" from this company. We just need the call label and will send this unwanted product back.

Business

Response:

The account in question [redacted], [redacted], is voided in the full amount of $564.92. A call tag for the material will be forwarded to the consumer on August *, 2013 via email to:

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We received the labels and sent the items back to the business yesterday, August [redacted], by UPS.

Sincerely,

Review: I received a phone call in early August regarding a trial sample of graffiti remover. I was led to believe that the sample was no charge but that if we like the product we could purchase more for a discounted price. A few days later I received another call from what appears now to be the same company, saying that a degreaser cleaning product that was ordered by [redacted], had been in a UPS truck that was in an accident and they had needed some information for the insurance company. I informed the person from the company that I spoke with that [redacted] had just retired and that I had taken his place. I found it strange that any accident involving UPS and this Company would need any info from us. I figured any insurance issues would be between them. I also couldn't understand why UPS would not have just placed the order on a another delivery and ship it on out, since it was just 1 small container and their was no damage to it.

We received one gallon container of the graffiti remover one day and the degreaser in the exact same container the next, both from UPS. Then we received an invoice for the "FREE" sample and an invoice for the degreaser. As I said both products were in identical containers and had the same company address. And both invoices were for the exact same amount even with them being 2 different products and each container appearing to have different amounts of product in them. I began contacting the company immediately by phone to resolve this this and send the products back, as we did not want nor had we ordered them. I called 2 times a week for more than 3 weeks.

Each time I called I would get transferred to different departments or persons. Each and every time I was told the person was either at a meeting, away from the desk, etc. Many of the times I was assured I would get a call back that same day. I never once received a call back.

Finally after trying to get someone from the company to give me information on returning the products, I asked UPS driver, who was dropping off a different item at my office, how could I return this. She stated that she could do it right then. She got all of the information, entered it into their system and took the 2 containers in the UPS truck. This was Friday morning, Sept *. Late that afternoon I received a phone call from [redacted] with Century Manufacturing inquiring about 2 unpaid invoiced dated Aug. ** & **. I was out of the office and he left the message on my voice mail. I returned his call first thing the following Monday morning when I got the message. He was wanting payment for these two items. I explained that I had made numerous calls for over 3 weeks and no one ever returned the calls. and that I had just sent them back on Friday morning by UPS. He claimed they wouldn't get them retuned. He also claimed that he had been on vacation for 3 weeks. I asked why no one with his company ever indicated that but that I had been told that whoever I needed to speak with was in a meeting, away from the desk, or would call me back that afternoon. He stated that I or other customers didn't need to know he was on vacation. I said I did not care that he was on vacation but it seemed odd that no one ever mentioned that or always said someone would call me right back. He said he was the only one that could handle these type of things. I know that if I was out for an extended period of time, someone in my office or company would take over some of those duties and that they would not just sit there for weeks not getting done. If the person that does payroll is out, do you not find someone to do the payroll rather than just tell employees that since that person is out, you won't get paid until they are back at work? that is just not how most companies operate! I retuned the products to the company by the same method and carrier that delivered them. I made numerous calls to get information as to how to do this and not one call was returned . I do not feel that we are responsible for something that was not ordered or was falsely misrepresented.Desired Settlement: Get their products back to them and the invoices be credited

Business

Response:

Accounts [redacted] and [redacted], County of Madison has been voided in the full amount of $267.86. The products may be kept as sample products at no charge.

Our apologies for the inconvenience this miscommunication has caused to [redacted], who is the person who spoke with the same sales representative on both accounts.

Review: I received an invoice dated 1/**/13 for a degreaser product from Century MFR. At that time I thought this was a company that we already used which is called [redacted] and they must of changed the name. So this invoice was paid by our company ([redacted]). I received another invoice for degreaser and spoke with my Maintenance Supervisor because his name was listed on the invoice and confirmed he did not initiate this order nor approved or called this order in. I contacted Century right then in February to inform them that we did not order this product and to void the invoice. I was told they would research it and get back with me. Every month since then they have called, faxed, and emailed our corporate office and our office (The [redacted] at [redacted]) stating we owe for this product. I spoke with them each time requested this invoice be voided and return information and was told the product is not returnable. This is been a constant issue since February of this year. We do not wish to deal with this company at all nor receive any additional products from them. I have spoke with several people from the organization whom are a[redacted], [redacted],[redacted],[redacted], and [redacted] that have tried to collect on this invoice however has not helped to give return information because this product was not ordered. They are not able to give anything in writing confirming someone from this office to order this item. I have also tried to return his item however am not able to because the only address provided is a po box and I am told I need a street address in order to return it.Desired Settlement: I would like the phone and emails to stop. I would also like the invoice [redacted] to be voided and a letter stating this is not owed. I also would like return information in order to return this product.

Business

Response:

Century has voided the invoice in the full amount. No money is due and no further contact will be made. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: Last year I was contacted from a (sales rep for CMC)stating he was at a tradeshow in a town close by and had a surplus of their product to ship out as a free trial if he poured some off. I agreed to accept free sample . When sample arrived (UPS) I did not open as there were no Material safety data Sheets with product. We then received another call stating their was a damaged shipment that they (CMC) were settling an insurance claim with UPS and they were shipping out a full container to replace small amount in original shipment. When next bucket arrived and invoice for $253.76 invoice #[redacted] followed we paid amount to make the situation go away . We now have 4 buckets(roughly 10gallons of crystal substance by the sound of it) of this product that we did not ask for in first place ,no MSDS sheets to inform us of its content . When I have spoken to this Century manufacturing Corporation I have gotten a run around from person to person (sounds like the same voice) and asked to return product I have been told they cannot accept it back and that we can take to a landfill to dispose and when are we paying invoice for $576.19 #[redacted] (Sept ,2013). we have refused to purchase from this company ,have asked to stop sending product several times and we would like to return what we have . This company has been rude and very pushy to several staff members in our finance department . We want CMC to take product back , stop contacting all of our CVRD facilities as we have stated we will not be paying anymore invoices from this company .Desired Settlement: The Cowichan Valley Regional District would like the product returned to Century Manufacturing Corporation at their expense, CVRD would like all calls and interaction with this business to cease and have invoices outstanding to be voided.

Business

Response:

Account [redacted] & [redacted] have been voided in the full amount of $632.32 for invoices [redacted] & [redacted]. No further contact will be made regarding charges on products ordered by Cowichan Valley Regional.

The products may be kept by the Cowichan Valley Regional, option to issue a call tag expired in 2013.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The Compay sent us Drain Cleaner, All Purpose which we did not order. Invoice # [redacted]Desired Settlement: Return unwanted product. We Never Ordered

Business

Response:

Century Manufacturing has voided invoice [redacted] in the full amount of $133.74 on account [redacted]

No further contact will be made from Century to [redacted] regarding payment on account [redacted]

Our apologies for the miscommunication and inconvenience this has caused to Normandy Farms.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: One of our maintenance personnel received a phone call from Century Manufacturing Corporation attempting to sell a weed control product. Our maintenance person tells the salesman he was not interested in the product and doesn't want it. However this company sends the product anyway. Then we receive an invoice for $131.92. The company was contacted and an attempt was made to resolve the matter by attempting to obtain a call tag. The person with the company indicates they do not accept "return products" as they cannot trust what is being returned. They explained they have the contents of the bottles tampered i.e. sand, water, etc. put into them. All that is provided is a PO box on the label. The cost to return the product will be expensive and not worth it. I googled this company in attempts to obtain a physical address to return the product to, however there is none. I also was able to pull up dozens and dozens of other complaints on this company - SCAM written all over this.Desired Settlement: Company to send a call tag so the product can be returned and a credit invoice.

Business

Response:

The return policy is 30 days from receipt of product. Product was received at [redacted] on May *, 2013.

Century Manufacturing left several messages for accounts payable since 7/*/13, when the invoice was past due.

No return call to Century until 8/**/13, well past the 30 day trial period. Amazing that they didn't have time to address this with all the messages left, but had time to complain to the Revdex.com.

The invoice is voided and no money is owed. The product is not returnable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, it amazes me a company will not accept the return of their product. Do they not stand behind their product and guarantee it's effectiveness like other "highly rated" companies? But thank you very much for your assistance in settling this matter.

Sincerely,

Review: The City of Aberdeen Code Enforcement office, ordered, received, and paid for a small quantity of graffiti wipes in July 2013 from Century Manufacturing Corp.

On August **, 2013 we received a large order of graffiti wipes that we did not order, need, or could ever use. On August **, 2013 we returned the unordered product at our cost by United Parcel Service. It was received by Century Manufacturing Corp on September *, 2013 at 8:17 AM.

Century Manufacturing continues to invoice, call and basically harass us stating that they did not receive the product back and that we owe $249.56 for this product.

I have repeatedly informed them by phone and by certified mail (which they received) that we returned the unordered product at our cost and will not be responsible for payment of Invoice [redacted]. I can provide documentation to substantiate receipt of product, product return and ongoing harrassment for payment of Invoice [redacted].

Any assistance you could provide to stop them from harassing us and void this invoice for product we did not order – and returned – would be greatly appreciated.

Thank youDesired Settlement: Any assistance you could provide to stop them from harassing us and void this invoice for product we did not order – and returned – would be greatly appreciated.

Business

Response:

This account was voided on December **, 2013 and all collection efforts ceased.

If there has been contact made after date of void, kindly contact company directly with details. Thank you and our apologies for any inconvenience.

Consumer

Response:

It is unfortunate that I had to initiate this formal complaint process to finally get this resolved, but I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We never ordered nor recieved anything from this company as they are not an approved vendor of [redacted]. We were billed for product and when we called to let them know it was never ordered nor received were informed it would be taken care of. Company now sent us to collections and refuses to remove the invalid billing from collections. Staff was unhelpful via telephone and would not transfer or let me speak with a manager or anyone in their accounting department, instead informed me I would have to contact the collections agency.Desired Settlement: I would like our account removed from collections and the invalid bill removed from the system. I would also like an apology as we have now spent many man hours attempting to remedy this business to business. I do not expect one however as it seems this company has and will continue to perpetrate scams such as this on what they believe are small businesses. If we do not receive the remedy we request, we will contact the Attorney General from both the State of New York and the State of Arizona in regards to the scam as well as both the general counsel for [redacted] and my franchise owner and pursue alternative actions against this company.

Business

Response:

This order was placed by [redacted], employee [redacted] on May **, 2014. The product was shipped and signed for. A call was not received at Century Manufacturing until November **, 2014. The account was already placed with an outside collection agency. When [redacted] called on November **, 2014 he did speak with the A/R-A/P Department. He was rude and continued to threaten the person on the phone helping him. The product has been at the property since May of 2014, it is now the end of November. The account was turned over to a collection agency after several calls to [redacted] were made regarding the invoice, all to no avail. [redacted] should speak with the employees at [redacted] to inform them of Company Policy and ordering. If this was a product not ordered by [redacted] then why would they accept it, keep it for 6 months, not call Century back, and then threaten to take further steps against Century? The outside collection agency which is handling this account has been contacted and they will contact [redacted]. This was also told to [redacted] on November **, 2014 when he contacted Century.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] was only rude when he was brushed off and informed they could not help me because it had been turned over to collections. Not only did [redacted] not order the product, but we never received it. It was not signed for by anyone that is employed by this property and has never been present on this property at any time. We did not respond at any time because when [redacted] recieved the initial call requesting payment he informed them we never recieved a product and we should not be charged because we did not order or receive it. At no time did the telephone operators identify themselves as Accounting, Accounts Receivable, Accounts Payable, or anything other than a telephone operator, rather, they informed me I could not speak to anyone else because I had already informed them that our account was in collections so they had nothing to do with it. The practice of targeting small businesses such as mine by Century is well documented by other businesses that have had similar issues happen to them, a simple web search found that while I attempted to find contact information for their accounting or sales department directly. This will not be resolved until they remove anything having to do with the [redacted] from their records as we do not and have not received anything from them.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I will once again reiterate, that person does not work here and has never. We do not have the product as I have searched for it in the very limited space it could be and nothing was found. They may have her mixed up with someone at the apartment complex next door as both have received things for the other. I am attaching the file that was just sent to me with the very professional comment written on the bottom by the sender as well. From a quick view of the NYRevdex.com website I see Century Manufacturing has a history of this type of "transaction" as well. Can Century provide me with a Purchase order, email, or any other supporting documents proving we ordered it? I know our Engineer did not order it and I know we did not approve it. I will not meet in the middle for a product we did not order and did not receive.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Account [redacted], [redacted] was closed by the collection agency. Invoice [redacted] is voided in full amount of $132.72.

Review: Was told free sample would be mailed so that I could sample and see if I liked the product. Sample arrived and after a couple sampled product did not work at all.. Had to go to home depot to purchase product which actually worked. A month later a bill arrives in the mail for 132.00 Dollars. Not only does this product not work. I was billed something they told me I could sample for free.Desired Settlement: I don"t want any part of this business. Please do not contact me in any shape , form or fashion .

Business

Response:

Century Manufacturing was unaware that consumer was dissatisfied with the results of [redacted]. Account [redacted] is voided in the full amount of $132.72.

We stand behind our product and would like to know from consumer type of clog and amount of material used.

Thank you,

Review: I work as the office manager for a municipality, [redacted], in Arizona. I received a phone call that sounded like a salesman to me. He asked to speak to [redacted], When I told him [redacted] was out in the field and unavailable, he told me that he "was literally standing by the truck loading pipe for our project and he had to talk to him because he was double checking the pipe size." I asked him for his cell number so [redacted] could call him back, he then stated "I left my phone at home, I am using someone else's phone, I really need to talk to him. I reluctantly gave him [redacted]'s number. He called [redacted] who was overseeing the digging of a trench and couldn't hear him. [redacted] then called him back. It then came to light that the person he was speaking to was trying to sell our municipality graffiti remover, and had nothing what so ever to do with pipe for our project. He asked [redacted] if we would like to buy some, [redacted] told him we cannot spend money on anything like that. The man then said if you tried the product and liked it and if the price was right would you then purchase it. [redacted] said maybe. A couple of weeks later we received a bucket of the graffiti remover and and an invoice. I called the company and told them we had not ordered this stuff and we wanted to send it back, the company said we couldn't send it back, and that his salesman assured him [redacted] had ordered it. I am appalled at the deceit of this salesman and of the company backing him up. I would like for the public to be warned about this kind of sales technique. It is deceitful and a shameful way to sell their product.Desired Settlement: We will not be paying for this product. We would like to return it and have the matter closed.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $133.93 for invoice [redacted].

Century Manufacturing has no record of a call or any communication from the [redacted] regarding a disputed order.

Review: Century manufacturing contacted an employee of the business that did not have decision making authority and asked "if they can send some sample products". The samples were sent and shortly after a bill was sent as well.

First these were not authorized to be purchased by the company.

The company did not verify that the person was an approved person to make purchase

The company misrepresented the items being free samples

Furthermore the company refuses to take back the completely unused products and will not allow contact with upper level management to discuss the issue.

There are other complaint about the same "scam" and unethical business practices listed on a simple [redacted] search.Desired Settlement: Take back the product and do not charge us.

Business

Response:

Currently the account shows opened and ordered by [redacted]. No one has ever contacted us to return the product. Please return the product for a full credit.

Review: Century Manufacturing Corporation has been sending products to our Company that we do not order and refusing to accept the return of their merchandise. Several phone calls have been place to [redacted] whom we are being told is the supervisor. His explanation is always that an order was placed by an employee. (someone who hasn't been at our facility for over a year an a half now) However the Customer PO name is under our current Maintenance Director who has never used their services and an advisor name at Century Mfg of Dwayne Heights whom we tried to reach and were advised by the receptionist they didn't have an employee with that name. Century Mfg. Corp. has apparently used our information from a one and only order that was placed years ago to continue to create fraudelant orders to our company. DUring our calls to dispute this orders the person who claims to be [redacted] has yelled, talked over and refused to cooperate with any information we request. He said he will continue to bill until he received payment and absolutely no credit will be issued.Desired Settlement: I need them to accept back the merchandise they sent to our Company without our request again. Credit this invoices and never send any further merchandise or calls to our Facility.

Business

Response:

Century Manufacturing sincerely apologizes to [redacted] regarding the incident with customer service agent. Account [redacted] is closed and invoice [redacted] has been voided in the full amount of $343.96. The product may be kept by Woodland Nursing all no cost.

No further contact will be made to [redacted] from Century regarding this account.

Review: We received what we were told was a free sample of this company's product, yet we were invoiced for $99.98 for this "free" sample.

When we realized that the company failed to honour their "free" sample, we contacted the company to return the shipment.

After speaking with a representative at the company, we were told to return the product to the original sender, refusing the shipment and mark it collect.

The company did void the invoice for the product, however, they are now advising us that we failed to receive proper authorization to return the product (the representative who advised us to return the product never mentioned this) and now we are stuck with a bill from the courier company. I called and supposedly spoke to the owner who advised that we failed to send it back with the proper courier company and that we failed to receive authorization, so they will not reimburse us for this cost.Desired Settlement: They should refund us the amount for the courier as they failed to provide us with the necessary information and they also mislead our employee by advising the product was free. I have also requested that they do not contact us in the future with product information.

Business

Response:

When customer called regarding "free sample" they were told to keep it at no cost to them. The invoice was voided and no money was owed. No return authorization was given. Century Manufacturing will not be held liable for an expense that was not authorized.

Thank you,

Review: The [redacted] for the [redacted] was contacted about trying a free sample of a product from Century Mfr. The product arrived and was used. A week or so later an invoice was sent to the accounts department and them not knowing it was a free sample the invoice was paid. The next month another shipment that was not ordered arrived. The [redacted] was contacted to pick up the product and he informed the office that the the first shipment was a free sample and that nothing has been ordered from this company. He also stated that nothing would be ordered because the product was no better than what we were currently using. The second shipment was returned unused to Century Mfr., we have received invoices for the second shipment but will not pay it due to the fact that it was not ordered and was returned. We have spoken to a representative of the company and couple of times by phone and ask to void the second invoice as the product was not ordered and was returned unopened. We have received faxed invoices from Century Mfr. for $564.46 for the product that was not ordered and returned. After looking on Revdex.com and seeing the complaints on this company we decided to not deal with them any longer as it doesn't appear to help the issue. After reading the complaints on Revdex.com I feel that this company is doing nothing more than running a scam and bullying people into paying for something they did not order.Desired Settlement: For Century Mfr. to void or clear any and all invoices to the [redacted], do not ship anything to our location and make no future contact.

Business

Response:

Century Manufacturing has confirmation that the product was delivered to the City on 11/**/14. The tracking number that Century has on file does not show any other activity (return, refusal or otherwise.) On 11/**/14 representative from Century spoke with [redacted] who stated the material would be returned, although was not. Century attempted several times to contact the City regarding return, all to no avail. The product has been in the possession of the City since November 2014 and is not returnable after 5 months. If there is additional information regarding the return (a tracking number or signature) please forward so we may review. In an effort to resolve this dispute Century will accept $300.00 as payment in full on the account, if the product was not returned.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The product was delivered (that was never a question) but it was never ordered, I am a fourth party and was incorrect in the statement that the product was returned. The fact is that [redacted] contacted your company to return the product and was told that there was no address to return the product to. He was also told that they did not accept returns so [redacted] had no where to send the product to. Again the product was never ordered by us and after speaking to [redacted] who tried the FREE sample said the product does not work. We are not willing to pay for a product that was never ordered, and does not work. We have three 5 gallon buckets of unused sealed product that was never ordered. We have over half of a 3 gallon bucket of the FREE sample and are willing to return all if we can be provided with a return address, but will not send any payment for this product. If the product had not been shipped without order we would not be having this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Although the product has been at the [redacted] since November of 2014 Century has voided the invoice and no further contact will be made regarding account [redacted]. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Century Manufacturing Corp. claims that they sent to us drain cleaner product, which we did not order from them. They are now harassing us for payment on items we did not order. I have requested a copy of the orginal Purchase Order, which my company requires that we provide to all vendors when purchasing; they cannot produce this document. They claim that we placed a verbal order, which is against our policies. As well, the bill has multiple errors (they are billing us as a [redacted]; we are a [redacted] property) (The contact name for the person they claim ordered the supplies is incorrect and doesn't exist within our company) I have also requested copies of signed packing slips proving delivery, and that has never been produced to me either.

We did not order this drain cleaner, and are not willing to pay an invoice for items we did not order or receive. However, the hotel keeps receiving exceedingly harassing phone calls. When we say we aren't going to pay, this company's collection team hangs up and calls right back, over and over. They are very rude to our staff who answer the phone, and will not make any efforts to void this invoice at all. They become argumentative when I ask for documentation, and put the blame on us every time.Desired Settlement: We want this invoice voided, as we did not order or receive these items. We don't work with this vendor and never will.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $132.72 for invoice [redacted]. No further contact will be made regarding this account or invoice.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company shipped unauthorized products to the City of Coos Bay. When product arrive the City refused shipment. Therefore the City assumed product was returned to supplier. Now the company is trying to invoice the City for product and the City will not honor the invoice because the City never accepted shipment. The business continues to call the City and harass our finance department to pay the invoice. PLEASE let this company know the City of Coos Bay will not tolerate this type of behavior.Desired Settlement: Stop contacting the City of Coos Bay.

Business

Response:

No further contact will be made to the City of Coos Bay regarding account [redacted] from Century Manufacturing Corporation. A void in the amount of $990.00 for invoice [redacted], account is closed.

Our sincere apologies for the miscommunication and delivery issues that occurred.

Check fields!

Write a review of Century Manufacturing Corporation

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Century Manufacturing Corporation Rating

Overall satisfaction rating

Description: CHEMICALS, CLEANING SUPPLIES

Address: 216 - 371 Front St W, Toronto, Ontario, Canada, M5V 3S8

Phone:

Show more...

Web:

centurymanufacturingcorp.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Century Manufacturing Corporation, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Century Manufacturing Corporation

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated