Century Manufacturing Corporation

Review: Century MFR called one of my Maintenance crew offering a free trial of drain cleaner. They kept sending three and five gallon tubs without a request for more. we declined the delivery but kept getting pay invoices. I have spoke with many people from the company and keep telling them we will not pay for something we did not request or receive. Each month they send a invoice. when I don't pay they threaten us with collections.Desired Settlement: I would like the matter to be closed. and the supposed charge dropped . I would like no further correspondence from this company

Business

Response:

Upon further investigation the material which was ordered was discarded. The account [redacted] is closed and no contact will be made regarding payment.

Review: In November of 2013 I received a call from a Sales Rep. stating that they were at a show in a near by town and that one of my [redacted] had requested a sample of their product which they would send out for $99.00. I asked which [redacted] and they said they did not have the name at the moment but could deliver the product if we were close to the Convention Center. I told them we were 30 miles away and that I still needed the name. He explained that the product was for cleaning sewer lines and septic tanks and our street department had requested it. I agreed to the sample and was told he would call back in a few weeks to see how we liked it. Upon checking with all of my [redacted] I found that none had requested the sample. Also, we tried the product and it ruined our sink and our counter top where it spilled on it. In December I received a call saying part of our shipment had been damaged in shipping and they were re shipping it. I told them we did not want it, we never requested it and, it had damaged our sink and counter top. The man said he was only in shipping and could not help with the complaint about the damage but that we had already paid for the product he was re-shipping to me. I said that if we had already paid for it I guessed there was nothing I could do about it. Then on December [redacted] I received a bill for $296.46 for the product I was told I had already paid for. I contacted [redacted] at Century and told him all of this and told him to have the product picked up. he informed me they did not pick up the product and would not accept it if I returned it to them. At this time I informed him I would not be paying for the product and if he wanted to try to collect he could contact our City Attorney and gave him his phone number. Then on March **, 2014 [redacted] contacted our office again and [redacted] once again informed them that we would not be paying for a product we did not order and also gave them the name and number of our attorney.Desired Settlement: Would like for them to pick up their product and stop calling us to collect.

Business

Response:

Account [redacted] City of Smiths Grove was voided in the full amount of $296.46 on 3/**/14 for invoice [redacted]. There will be no further contact made from Century to the City of Smiths Grove regarding payment on account.

Our apologies for the miscommunication and inconvenience this may have caused for the City.

Review: Century Manufacturing contacted our [redacted] and wanted him to try a cleaning product. The rep was told we do not deal with vendors that are not in our purchase order system. The rep said it was a trial and would not cost anything. The product arrived and after the [redacted] tried it he emailed the company and said it did not work well and we would not be ordering any. An invoice arrived for the amount of $133.84. The phone calls started from Century Manufacturing and were non stop stating we were in arrears. An email was sent asking them to stop calling for a product we did not purchase or we would have our senior Counsel deal with them. The calls stopped for awhile and then started again. The callers were rude. When they were told that it was a scam and we would not be paying they would hang up. Last week we received a letter from a collection agency in Louisiana followed by another stating they will report us to various business credit bureaus. When looking online it is obvious that the Century Manufacturing scam is rampant.Desired Settlement: Stop harassing our company. The collection agency will be receiving the same message.

Business

Response:

Century Manufacturing has voided account [redacted] on [redacted] in the full amount of $133.84.No further contact will be made regarding payment on mentioned account. Our apologies for the inconvenience this has caused. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In November 2013 I received a phone call from a representative of this company various times regarding a "free" sample of their product (graffiti wipes). I finally agreed to a "free" sample of their wipes. In December 2013 I received an invoice for these "free" products. I proceeded to call regarding the invoice and left a voice message asking why I was sent an invoice if these were suppose to be "free" samples? This company keep calling and leaving voice messages about the invoice, and I kept returning the calls and also leaving voice messages (because nobody ever seemed to be there). This company went as far as calling our Finance Department and Administrative Offices to get this invoice paid. This has been going on since November 2013. Finally yesterday, August **, 2014, I got a hold of a live person - [redacted] - the [redacted] of this company, and explained to him the situation. He would not accept my explanation and demanded payment of the invoice. He went further to inform me that I was informed that I had 30 days to return the merchandise and those days were past. I was so frustrated that I informed him to email me a copy of the invoice again and I would just pay it. Then, I thought why should I have to pay for something that was sent to me "free"? That's when I decided to look this company up with Revdex.com, and was I surprise to find out that I was not the only one in this scam. I refuse to pay this invoice due to the nature of this false conception of "free" trail products.Desired Settlement: To cancel the invoice and to stop calling.

Business

Response:

Century Manufacturing has voided account in full amount of $131.92, all collection efforts have ceased. The product may be kept at no cost to the City.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I RECEIVED A PHONE CALL FROM THIS COMPANY STATING THAT THE PRODUCT CONTAINER WE INITIALLY ORDERED WAS DAMAGED BY UPS AND WE ONLY RECEIVED PARTIAL PRODUCT. HE TOLD ME HE WAS GOING TO SEND THE REMAINDER OF THE PRODUCT FREE OF CHARGE AND ALL WE NEEDED TO DO WAS ACCEPT THE PACKAGE AND WE WAS NOT GOING TO BE CHARGED. WELL I JUST RECEIVED THE CONTAINER PRODUCT VIA UPS (THE SAME PEOPLE THAT HE CLAIMS DAMAGED THE FIRST CONTAINER) AND THE NEXT DAY I RECEIVED A BILL. SO I CALLED THE COMPANY AND THE SAME GUY I SPOKE TO PROCEEDED TO TELL ME THAT THE OLD MAINTENANCE PERSON ORDERED A 10 GALLON CONTAINER AND WE ONLY RECEIVED 6 GALLONS BECAUSE THE OTHER 4 GALLONS WERE DAMAGED AND WE HAD TO PAY FOR THE REMAINING 4 GALLONS. NOW THAT IS NOT WHAT HE TOLD ME WHEN HE CALLED REGARDING THE DAMAGED CONTAINER. AFTER REVIEWING THE INVOICES, HIS ENTIRE CONVERSATION WAS A LIE. THE ORIGINAL INVOICE WAS FOR A 20 GALLON CONTAINER ( WHICH WE PAID FOR ) AND THE SECOND INVOICE ( THE ONE HE SAID WE WOULD NOT RECEIVE) HAS AN ORDER FOR 40 GALLONS. I TOLD HIM THAT WE DID NOT NEED THE PRODUCT AND THAT HE SHOULD SEND FOR A RETURN. HE SAID THAT THE COMPANY DOES NOT OFFER RETURNS AND WE WERE STUCK WITH THE PRODUCT (THAT WE DID NOT ORDER) AND THE BILL. THIS GUY KNEW THAT THE MAINTENANCE TECH WHO ORDERED THE FIRST CONTAINER WAS NO LONGER WORKING HERE AND HE COULD CALL WITH A FALSE STORY TO SEND MORE PRODUCT TO US AND TRY TO STICK US WITH THE BILL. AS I'M TYPING THIS COMPLAINT, I'VE CALLED THIS COMPANY OVER 6 TIMES TO SPEAK WITH BILLING ###-###-#### AND NO ONE IS ANSWERING THE PHONE ALL OF A SUDDEN.Desired Settlement: I WOULD LIKE FOR THIS COMPANY TO COME AND GET THEIR PRODUCT AND COMPLETELY DISREGARD THIS INVOICE. NO ONE EVER CALLED AND PLACED ANY ORDERS WITH THEM. I WOULD ALSO LIKE FOR THEM, TO REMOVE OUR COMPANY NAME AND ANY CONTACT INFORMATION THEY HAVE SO THEY WILL NEVER CONTACT US IN THE FUTURE.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $241.06. Our apologies for the delay in shipment and the miscommunication with management at [redacted].

The product may be kept at no cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Century MFR calls our properties and tries to contact our maintenance personnel to have them make unauthorized purchases. Even if they do not speak to a maintenance person or employee they will ship their product which we did not order. Then they proceed to send invoices ranging from $300-$600. When you contact them to have them pick up the product they ship and tell them never to ship to your company again they tell you it cannot be returned and that you have an ongoing order. This company is trying to scam businesses out of a lot of money and should be stopped legally.Desired Settlement: This company needs to refund us for any paid invoices we recieved since we did not purchase or use any of the product and have asked them to pick all products up.

Business

Response:

Century Manufacturing has closed account [redacted]. The disputed invoice [redacted] is voided in the full amount of $577.21. we apologize for the inconvenience of not receiving complete order in single shipment and the inconvenience caused. Century Manufacturing will not contact [redacted] regarding this account.

Review: Our [redacted] said he was receiving several calls from this company trying to get him to purchase their products. He informed us that if we received anything from this company to refuse the shipment because he hadn't ordered anything from them. In May we received a 5 gallon container of all purpose drain cleaner, we refused the package with UPS. An invoice was faxed over to us on June **, 2014 in the amount of $499.90. We called and let the company know we did not order or want the product and had refused it. They told us they had never received the returned product. We contacted UPS, they sent the returned product back to the company. We called the company again on June **, 2014 and let them the product had indeed been returned and we would not be paying the invoice. I received a call today from [redacted] regarding an open invoice. I told him we did not order the product and had returned the product. He insisted that our [redacted] had ordered it. I asked him to provide written authorization from [redacted], which he couldn't provide.Desired Settlement: I would like the invoice to be closed out to a zero and for the company to quit contacting us.

Business

Response:

Century Manufacturing issued a void in the full amount of $576.43 for account [redacted], [redacted] on July *, 2014. No contact will be made from Century to [redacted] regarding this account. Our apologies for the inconvenience this has caused.

Review: In July, someone by the name of [redacted] called, posturing as someone we already had been doing business with. He asked to speak with a member of our Maintenance Staff that he had been speaking with on a couple previous occasions. I am a seasoned apartment manager, but was a new manager at this property then, so I did not know he was lying. However, maintenance is not in charge of purchasing, so the call was not transferred. [redacted] said he had spoken with maintenance about drainage problems on the property and that the technician had asked him to send us a degreaser that would help the situation. As [redacted] and the sole person in charge of purchasing, I told [redacted] that we did not wish to purchase anything, but we would welcome a free sample and give it a try. [redacted] said a sample size would not be enough to show us the full effect of the product. In order to produce a noticeable result, he would have to send a “trial size”. I specifically stated that I did not want to be billed for any reason. I told him that if the "trial size" produced a bill, then I did not want him to send anything at all. He said I would not receive a bill. In a few days, I received a 20 lb. bucket of degreaser. The maintenance technician asked me what it was for. I told him that it was sent by the salesman he had been speaking with about our drainage problems. He said that he has never spoken with any salesman about any drainage problem in the 14 years he has worked on the property. I knew at once that I didn't even want to open the container. I had a bad feeling that I had just been slammed with a bill. Sure enough, arrives a week later a bill for $133.36 with my name as the PO#. Funny, he didn't use my maintenance tech's name, with whom he had built such a rapport! I have since spoken with someone else by the name of [redacted], who by the way, sounds exactly like [redacted] on the phone. I asked him if [redacted] is still with the company. [redacted] hesitated and then said that [redacted] works in the sales dept. When I told him about my problem, he asked for the invoice # and located our bogus account on his computer. He began reading what seemed to be notes that [redacted] made about our phone call back in July. [redacted]'s notes stated that everything had been explained to me in detail. Convenient for Century however, the notes said nothing about my remarks about not wanting to receive a bill or any product that would create a bill. He said the notes explained that the product being sent was for a 30-day trial basis and if not returned in 30 days, we would receive a bill. I tried to get a pick-up on the unopened, unused item that they had shipped. He would not respond to my question regarding how to go about getting a pick-up on the product. He just kept saying we need to pay the bill. I told him that I am not going to use the product and I am not going to pay the bill. I repeated that the only thing I want to discuss is how I need to get this item returned to Century. He just kept trying to steer the conversation back to the issue of the outstanding bill. After asking him a 3rd and final time about returning the product, I told him that I would handle it on my own. I decided to ship the product back. When I looked them up online, ironically the search engine I used has the Revdex.com as the 2nd search option just below the company's own website listing. I saw they only have a PO Box listed as the address. I went to the Revdex.com website and read about the company. I see there are many complaints similar to mine. I was going to personally ship the product back to them and have them sign for it, but after reading the complaints with the Revdex.com, it appears they will most likely refuse to take it back.Desired Settlement: I want the company to take back the product that was a bogus order, stop trying to collect payment and to NEVER contact us again for any reason.

Business

Response:

The account [redacted], Family Place Apartments has been voided in the full amount of $133.73. Our apologies for the miscommunication and inconvenience this may have caused. The product may be kept at no cost or a call tag will be issued for a return.

Kindly advise as to what the consumer would like to do.

Review: The Company delivered unordered, unwanted products. We have tried to have them take back these goods. Century Mfg. refuses to take back their product and continues to bill us and harass us with demands for payments for a product we do not want and did not order and have not used.Desired Settlement: We want Century Mfg to take back their product and stop trying to bill us.

Business

Response:

Account [redacted], Charles Drive Apartments, is closed and all collection efforts for invoice [redacted] have ceased.

Century Manufacturing apologizes for any miscommunication that may have transpired regarding the initial order for [redacted]. No money is owed for the product received almost a year ago at [redacted].

The time frame for a call tag to be issued has expired.

Review: Century Manufacturing contacted one of our maintenance personnel and ask what he did at his department. He then proceeded to force a sale on a product, telling the employee that we had ordered from them last year but something happened to it during shipping and Insurance covered the cost of the products. Looking back, we had never ordered anything from this company. Next few days the employee received a shipment from them of which they did not open and promptly returned shipment. A few weeks past and we start getting calls about a past due invoice. They contacted the main Accounts Payable person and ask if I could pay the invoice with a credit card. I do not possess a company credit card so I told the person from Century that he needed to send/fax the invoice to me and I would get with the person who requested the product. It took another two weeks for them to email the invoice to me, of which I did not give them my email address at the time I talked to them. Yesterday, they called again and requested that I pay by credit card. After talking with the employee, he told me the above conversation with a Salesman from this company and told another employee at the time that this was probably a scam and that they would probably receive a bill for the product which was returned to them. I reviewed other comments on a website that reports scams and these similar comments came up time and time again. eDesired Settlement: This company is being very deceitful concerning sales and collection of invoice amount for products that were never requested and when received by the company was promptly returned. This company needs to be put out of business and not allowed to operate in the State of New York.

Business

Response:

Account [redacted], [redacted] is closed and invoice [redacted] is voided in the full amount of $133.93. Our apologies to [redacted] for the inconvenience this has caused. Further internal review is being conducted regarding sales representative and the actions of customer service.

Thank you for bringing this to our attention so it may be corrected immediately.

Review: Keep receiving invoice [redacted] for $576.03 with monthly harassing collection calls and faxes. I have explained to them monthly that we never ordered or received the invoiced products. I have also told them I am never paying invoice. They never produce a valid receipt or proof that the [redacted] received the invoiced product. This company is a scam.

Product_Or_Service: Drain cleaner all purpose degreaser

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to accept that product was never ordered or received by the [redacted]. I want invoice [redacted] for 576.03 to be reversed. I want the harassing collection calls and faxes to stop. Going forward this company does not have permission to contact the [redacted].

Business

Response:

Century Manufacturing Corp closed account [redacted] on 4/*/15. No further contact will be made to the [redacted] regarding this account. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: One of our City Foreman was contacted by a salesman who requested that he be able to send us a FREE sample of a graffiti remover. The foreman clarified that it was a FREE sample. A one gallon sample was sent. This product did not work. The company sent an invoice to the finance department for $99.80 plus shipping. The [redacted], because the product was under one hundred dollars, mistakenly paid the invoice. Several days later, a three gallon container of this product was sent to us with an invoice for $346.36. The foreman immediately contacted the listed phone number and advised them that we did not order any product because it did not work. He also indicated that he would send back the 3/4 of a gallon bucket along with the unopened three gallon container. They indicated that they would not accept returns. I , [redacted], contacted the business to straighten this issue out. The female that answered was advised of the problem and she immediately tried to talk over me and state that we ordered the product and that we owed them. I requested to speak with the salesman, [redacted], and she said there was no one by that name there. I then indicated that we would not pay for a product that we did not order. She loudly exclaimed, "What ever" and hung up.Desired Settlement: Please look into this company so that other don't get scammed like our foreman did. Thank You..

Business

Response:

[redacted] did not contact Century "immediately" it was not until 10/**/14 that he called. The product was received at the City on 9/**/14. It was a month later when he did contact.

When [redacted] called Century on 10/**/14 he informed Company that he never ordered product, although was contacted by carrier company on 9/*/14 explaining damage with shipment and the remainder of material would be received in a week. He authorized this, if he hadn't the material would have not been sent.

We apologize to the City for the miscommunication and the inconvenience this has caused.

Century has voided account [redacted] in the full amount of $346.36.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our not-for-profit organization was offered a “free sample” of one of their products to assist in keeping our building’s drain lines unclogged. We agreed to accept the “free sample”. Surprisingly, however, we began receiving invoices for this product. When we tried to return the product, we were informed that, according to their records, the product was damaged during shipping and they could not accept a return shipment. A man named [redacted] of Century Manufacturing has been hounding us relentlessly for months, demanding payment. We have asked the company to cease contact with our office every time they have called to no avail.Desired Settlement: Stop contacting this office.

Business

Response:

On 12/**/13 [redacted] contacted Century Mfg stating that there should not be a charge for the shipment which he received in November 2013. [redacted] spoke with [redacted] and explained the situation within shipping department and offered him 30% off the invoice ([redacted]) for the inconvenience with the delivery, [redacted] declined and stated that he would call [redacted] back later that same day.

Contact was not made until Century called on 2/**/14 regarding the balance due on invoice [redacted] at which time [redacted] said he will "never pay" stated "whatever" when informed that the invoice would remain open.

Account [redacted] was past due on January **, 2014, since that date Century has communicated with Harbor House 5 times in total, this is not "relentless" considering the product was not returned and communicating with [redacted] was to no avail.

In an effort to resolve this dispute Century will accept $65.69 as payment in full for account [redacted]. Upon payment being received Century will close the account and no further contact will be made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We should not have been invoiced for this product as it was sent to us as a free sample. We do not accept terms of 30% off, as free product should in fact be free of charge.

We have offered to return the product on multiple occasions, however Century Mfg refuses to accept the return. They claim the product is damaged, but they made this claim before we even received the product in the first place. We would be more than happy to return the product when they provide us with a return label. We will not pay for return shipping on an item that was sent to us as a free sample by the manufacturer.

We will also not pay $65.69 or any other amount in order to resolve this dispute. We will not take any further phone calls from Century Mfg regarding this matter.

Additionally, we noticed when filing this complaint that there were at least 160 complaints of the exact same nature filed against this company within the last 3 years. There is an obvious pattern of bait and switch by this company, and we will not fall victim to this scam.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This conversation is over as far as this office is concerned. You can file us away with the 160-plus people that have filed identical complaints with the Revdex.com against your company. We will not respond to any further messages.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] stated that she would not be corresponding any further on 4/**/2014. The account was closed and there has not been any contact at all.

Review: [redacted] of Century Manufacturing contacted our business to offer us some herbicide. I agreed to a free sample of the Dual Purpose Aquatic Terrestrial Herbicide. Around 06/**/14 we received a gallon of the herbicide, which was much more than expected. On 06/**/14 we received an invoice for 131.92 for the free sample. After calling the company and faxing them a copy of the invoice with a hand written explanation of our agreement of a "free trial" we asked them to correct the account. A few weeks later another package arrived with 3 more gallons of the herbicide, followed by an invoice in the amount of 343.96. When called, they replied this was the remainder of our original shipment which had been damaged by [redacted] in shipping. Having worked for [redacted] for 6 years, I have seen my share of damaged goods, and I can say with some certainty this package was not damaged in shipping. I again told them we did not order this product and wished to return it and have our account cleared. They gave me several reasons for not accepting returns, all of which were absolutely absurd. I stated we will not pay for something I had clearly not ordered.Desired Settlement: This account needs to be cleared from their records. There was no order placed for any materials from this company other than a free sample, which never arrived. We do not wish to have any more contact with this company or its associates. If they want their product back, they are welcome to send a call tag and we will gladly send their unused product back to them, 3 unused gallons, and 1 mystery gallon lost in the endless void of the [redacted] shipping system. They are also welcome to pick up their materials in our office.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $343.96. The product may be kept, we apologize for the delay In shipping complete order. No further contact will be made from Century to [redacted] regarding this account or payment due.On January **, 2015 [redacted] at [redacted] made a promise to pay with check # [redacted].

Review: This company sent us product that we did not order. They continually call us and fax invoices. When you call to talk to them it is difficult to get an answer from anyone. They contiually call and harass our offices. We are a municipality that have contracts with local suppliers, therefore there is no need for us to order from them. I am tired of this, we cannot send the product back because it is a PO box address. Please tell these people to cut the crap! In addition they faxed a new invoice today for a product that we have not ordered, and to show you how corrupt they are they had our city listed as Jackson Heights, Tennessee. Corrupt! Corrupt! Corrupt! Thanks!Desired Settlement: It is hoped that this company will give us a physical address for us to send the product back, if not it will just be here in storage.

Business

Response:

The invoice([redacted]) associated with the [redacted], is voided in the full amount of $131.34. No contact will be made regarding payment on this account [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has sent us a second order of product that we have not ordered. They shipped us a product for rust converter. We have contract with local vendors for our chemical supplies. we are a municipal entity, with purchasing contracts that are handled by our purchasing department. This is the 2nd time we have received product that we have not ordered.

Would like for this company to stop sending us product that we have not ordered and stop contacting us for payment. We have tried to send product back, but all we have is a PO box and shipping company will not ship to PO box.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Customer was satisfied with response. Please update.

Review: This company sent me a sample which I paid for in April. I was contacted by someone claiming to be a [redacted] representative in November saying my order from April was damaged and they needed to send me the replacement. I asked why it took six months for them to replace the damaged order he responded with I just process claims your replacement is on its way. I didn't really care about the replacement because the product is garbage but if [redacted] was paying for the replacement I wasn't going to refuse it. The product was delivered. Then a few days later I received an invoice in the amount of 293.96. I called the company to ask about the charge and they told me that I placed the order in April and they just shipping me the remainder. Although I paid the invoice from April, a new invoice arrived with the new shipment which supposedly [redacted] was paying for because it was damaged. I told the company to send me a label to return the product and they said I cannot return the product.Desired Settlement: I did not order these products. I do not want to pay for them. I will gladly return it

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $293.96. A return label will be sent to [redacted] (fax # ###-###-####) by end of business day 12/*/14. Our apologies for the miscommunication and the inconvenience this has caused. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been receiving calls for 4 months about a unordered and unwanted product. We have two properties and they send the product to the other property with my name on it I don't even order stuff or don't work at the other property. I have been calling to cancel and return unordered and unwanted product. Its not open and we don't have attempt to use it at all. We have never heard about this company at all and we refuse to pay for something that we didn't order. I called many times and try to return it back but they refuse to get it back.Desired Settlement: They need to apologize for been so rude

Stop contacting us

send a void invoice that states that we don't have no past due balance

send a return label to return unwanted/unordered product

Business

Response:

[redacted] who said she was [redacted] of [redacted] Apartments did NOT call Century over the past 4 months.

Century has made calls to [redacted] on the following dates:

10/*/13- Collector spoke to [redacted] who requested a fax copy of the invoice (which was sent to ###-###-####)

10/**/13-Collector left a message on their general voice mail.

10/**/13-Collector called [redacted] and message was left on their general voicemail regarding a status of payment for invoice [redacted].

11/*/13-Collector called woman in office stated that she would call back.

11/**/13- A detailed message was left for [redacted] to call Century back regarding past due invoice [redacted] in the amount of $133.73.

Finally on 11/**/13 [redacted] called Century and stated that she did NOT order this product.

Not only did [redacted] order this product she signed the proof of delivery.

The product has been in the possession of [redacted] Apartments since 8/**/13. A return label is not an option, the product has been there too long.

In an attempt to work with [redacted] and the debt, Century offered 50% off the invoice. [redacted] refused.

Century will continue to collect on this account in the full amount of $133.73 until paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, I DID NOT ORDER NOTHING FROM THIS UNKNOWN COMPANY! Second, I did not sign no delivery proof because im not [redacted] of [redacted] property. [redacted], that by then was starting to be the New [redacted] sign not knowing that it was something that we didn't order. If it was me that would sign that I would called Century to return the product but in this case I don't even go to the other property and don't manage the other property. Third, yes I have called many times regarding this product and they refuse to get it back. The product is unopened and we don't have use for it. Im not going to pay for something that we don't even use and don't know if if good or not. I don't even want to try this product I just want to return it back. From what I was reading online in the Revdex.com page im not the only victim that this scammers are trying to scam. This is a scam they are sending things that we have to pay and we dont want..its not fair... if we dont want a product we should send it back and thats the only way we going to end this...for the company to send a free return lable and send it back...I DON'T WANT THIS PRODUCT AT ALL!! TAKE IT BACK!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, [redacted] had the product for 3 months but because the [redacted] didnt know that that this was an unorder product...I DIDN'T ORDER THIS PRODUCT SO I DONT WANT TO PAY FOR IT...TAKE IT BACK I DONT WANT IT!! THIS IS ALL I ASK, TAKE IT BACK!!! I DONT WANT NO DISCOUNT NO NOTHING, ALL I WANT TO RETURN SOMETHING THAT WE DONT WANT AND WE DONT NEED!!! THANK YOU!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century Manufacturing closed this account as well in December of 2013 no contact has been made since.

Review: this company found out my name from reception, then sent a product that I didn't order. after searching Century MNF I found numerous complaints involving the same, supposedly free sample of ECO DEGREASERDesired Settlement: The [redacted] has not payed them or are they planning to. I would like them to take their product back

Business

Response:

Century Manufacturing will not be able to issue a call tag for product that was ordered and received in October of 2014. Sales representative from Century spoke to [redacted] several times explaining the use and terms of the product. [redacted]'s main concern was having a product that would work on hair. He specifically said that the product would be used at the Skating Rink: "girls hair in the changing rooms was an ongoing problem." He was also detailed in telling sales rep products he has used (liquid enzyme) and the type of septic system they had. On 11/**/14 Century received a call from [redacted] requesting address to forward payment, after that date Century has attempted to contact ** or [redacted], all to no avail. The product was ordered, accepted and signed for at the Skating Rink. The product was not offered free of charge and [redacted] was aware of this. In an effort to resolve this dispute Century will acceopt $175.00 as payment in full. Upon payment received all collection efforts will cease. ?

Review: iorderd a product that was supposed to be a degreaser that works on plumbing pipes,when I researched the product all the reviews I founf claims the product does not work properly,I call to have it returned but they said it was past 30 days,I did not open the product I just read enoug to not make me want to try it.Desired Settlement: I would like to return the product

Business

Response:

Century Manufacturing has reviewed details on account [redacted], [redacted]. The consumer has had the product sine 8/*/14, return authorization has expired. Our apologies for any inconvenience.

There was no contact from [redacted] to Century until 10/**/14, prompted by a collection call for past due invoice [redacted].

In an effort to resolve this dispute Century will accept $65.00 to close the account and prevent any further collection efforts.

An adjusted invoice will be forwarded directly to [redacted].

Review: Were told they would send a free sample and then sent a full order with invoice; insisting on payment even though we called several times to let them know we did not order this. # [redacted]Desired Settlement: We are not willing to pay for a product we did not order.

Business

Response:

[redacted] (former employee of [redacted]) ordered on 11/*/13. Product was shipped, and received at the Hi [redacted]. Although [redacted] is not an active employee the product has been there since November 2013 and no one contacted this company regarding a return or refusal to pay till January of 2014.

In an effort to resolve dispute Century is offering to close account [redacted] in the amount of $122.27 (50% reduction). Upon payment the account will be closed and all collection efforts will cease.