Charter Spectrum

September 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] M [redacted] involving a service concern In his complaint, Mr [redacted] states that a damaged cable line needs to be repaired by Charter Charter’s records reflect that during July 2016, the cable line was initially damaged by inclement weatherOn September 28, 2016, Charter completed the necessary construction and confirmed with Mr [redacted] that the damaged cable line has been repaired A Charter representative contacted Mr [redacted] on September 28, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

May 23, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by [redacted] Charter was able to offer a package to Mr [redacted] which he accepted A Charter contacted Mr [redacted] on May 17, and discussed the above informationCharter’s direct contact information has been provided for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

April 10, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving both a billing and service concern Spectrum’s records reflect that on April 1, 2017, Spectrum’s local technical team performed a service visit at Ms***’s residence to investigate her service concernsDuring the service visit, Spectrum’s technical team confirmed that Ms***’s Internet service was operating at the level of expectancyOn April 7, 2017, Spectrum’s billing team attempted to reach out to Ms [redacted] regarding her payment concerns; however, its attempt to reach Ms [redacted] was unsuccessful A Charter representative contacted Ms [redacted] on April 1, 2017, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

March 31, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records reflect that the remaining refund has been refunded A Charter representative contacted Ms [redacted] on March 30, and discussed the above information Charter’s direct contact information was provided to Ms [redacted] for future reference [redacted] Director – Corporate Escalations

December 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] states that he was not informed of the additional taxes and fees associated with his Cable TV package Charter records reflect that on October 24, 2016, Mr [redacted] contacted Charter to establish new serviceDuring the interaction Charter’s assisting representative informed Mr [redacted] of the monthly promotional rate for service prior to taxesOn December 19, 2016, Charter contacted Mr [redacted] to address his billing concernsCharter’s assisting representative discussed the taxes and fees applicable in his areaCharter applied a one-time courtesy credit to Mr [redacted] ’s account A Charter representative contacted Mr [redacted] on December 19, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

July 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter records reflect that the necessary work was completed to assist in resolving the reported Internet service issueThe modem is online and functioning as expectedOn July 4, and July 7, Charter applied a service adjustment to Ms [redacted] ’s account for the service issues A Charter representative contacted Ms [redacted] on July 13, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] J [redacted] involving a refund request concern Charter records reflect that Mr [redacted] refund check was mailed to the incorrect addressAs a result, the refund was stopped and reissued to the correct addressMr [redacted] was informed that he will receive his refund check within 7-business days A Charter representative spoke with Mr [redacted] on August 23, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Complaint: [redacted] I am rejecting this response because: My bill is still higher than they promised when signing on beside they fixed some of the glitches and I am really appreciating the role of the business bureau in that matter which took more than monthswhen I spoke to the supervisor he mentioned somebody will be calling about the bill the never happened, thanks Sincerely, [redacted]

November 15, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern In her complaint, Ms [redacted] alleges that a Charter account has been fraudulently opened in her name and Charter is refusing to disconnect the account Charter records reflect that on December 13, 2015, Ms [redacted] contacted Charter to start new service, and added Mr [redacted] as an authorized userOn May 13, 2016, Ms [redacted] contacted Charter to disconnect the account due to her no longer residing at this addressDuring this interaction Ms [redacted] could not verify the necessary account information in order to disconnect the accountCharter’s assisting representative informed Ms [redacted] to visit her local Charter store to process the request A Charter representative contacted Ms [redacted] on November 15, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

June 7, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter would need to speak directly with Mr [redacted] to address his concern A Charter representative attempted to contact Mr [redacted] on May 31, June 1, June 2, June 5, June 6, and June 7, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Mr*** On June 7, 2017, Charter mailed Mr [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] Director – Corporate Escalations Charter Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] There is some inaccurate information in the response and Charter is either unable or unwilling to restore our service to what we had beforeGiven the circumstances and options available to us I have accepted the compromise solution that was offered even though I am not entirely happy with it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have provided charter spectrum with proof of the payment being removed off my prepaid [redacted] card multiple times and have been told by a few representatives that they had received it and I would have a resolution in a matter of days yet this keeps going on I had to have the account at [redacted] closed because I was overdrawn due to how many times they attempted to charge my account and how many times I called [redacted] and was charged a dollar every time I wanted to speak to someone Now I can't even get the document from [redacted] but I waited til I knew it had been sent multiple times This isn't fair they stole my money Sincerely, [redacted]

August 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] L [redacted] involving a service concern In her complaint, Ms [redacted] states that she continues to have issues with her Charter Internet and is seeking a refund since May until these service issues are resolved Charter records reflect that on August 12, 2016, Charter’s local field operations team and system maintenance crew completed repairs at Ms***’s home Prior adjustments have been applied to Ms***’s account as a result of the service issues experienced On August 17, Charter applied an additional adjustment A Charter representative contacted Ms [redacted] on August 17, and discussed the above information Charter’s direct contact information was provided to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations [redacted] (facsimile)

August 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] E [redacted] involving a service concern Currently within Charter, the appropriate departments are continuing to work in collaboration to investigate Mr***’s reported concern At this time Charter will continue to stay in contact with Mr [redacted] while working to reach a resolution Regards, Corporate Escalations Charter Communications

I have called the office starting 1/11/and have not gotten the cable wire up out of my yard as of 2/3/ The last date scheduled was 1/29/ I pay my cable bill and can't understand why they will not pick the line up My acct # is [redacted] The name on the acct is [redacted] , who is deceased

June 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] *** Charter is continuing to review Mr***’s issue Charter will continue to be available to Mr [redacted] should he have any questionsCharter’s direct contact information has been provided for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

March 20, [redacted] RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a serviceability concern Charter’s construction supervisor revisited the site on March 9, On March 13, Charter applied for the appropriate permits and relayed the expected completion date of April 20, A Charter representative contacted Mr [redacted] on March 13, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

July 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that on June 28, Ms [redacted] ’ concerns were forwarded to the appropriate team for reviewCharter continues to investigate Ms [redacted] ’ concerns and will provide an update once a resolution has been obtained Regards, [redacted] Director – Corporate Escalations Charter Communications

June 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records indicate that on June 20, 2017, a Charter representative spoke with Mr [redacted] and apologized for the order processing error As a result, the work order has been cancelled and Charter applied month of service credit to Mr***’s Charter account Charter apologized for the inconvenience A Charter representative contacted Mr [redacted] on June 20, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 30, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that a Charter representative explained the billing charges on Ms [redacted] ’s accountA one-time courtesy credit was applied to her account for her concernMs [redacted] is aware of Charter’s billing policy, and where she can view her updated account balance online A Charter representative contacted Ms [redacted] on August 23, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications