I purchased a new laptop from Dell on January 8, On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going badMany times it will not boot and the startup diag tells me that the drive is not there or the boot image is badOther times in will start and I can log in, but the computer will then lock upThe laptop will not run long enough to run the online diag."
This is ticket number ***
A few days later Dell told me that I reached the wrong department and I should call the service numberThis ticket is still listed as being opened
On August 9th, I called the service number and talked to a service techShe was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properlyThe service tech told me that she could no longer help me and that I needed to call a different numberShe told me that I wo
I purchased a Brand New Desk Top Computer From Dell Corp & Or Dell Inc on their Memorial Day Sale
And Since Then I have had to do a factory reset to it 3x if not 4X Since I Have Purchased it
To Top Everything else their Tech Support team Leave a lot to be desired
On the last reset I had to call back to their tech support approximately 6X before I could get a hold of someone that would stick with me throughout the reset process
In all of the years that I have used & purchased computers I have Never Ever Had Such a Aggravating Experience As I Have In This One
I ordered a new XPS laptop from dell this is supposed to be one of the Dell top of the line models so I was expecting no issues with this laptop at all A little while after I received the laptop I noticed that the bezel started coming up from the screen and initiated a chat with their tech support who I sent pictures to and they ordered on-site repair The person came and removed my old screen and installed a new one (which when you replace something that is completely new you are bound to scratch or make my laptop look worse because it was new) After the replacement I was told to contact the tech support agent by email if I had any further issues I emailed them back the following when I noticed the bezel coming up again in the same location but worse
"
***,
I gave the laptop about a week after the service and the same exact thing is happening again in the same spot but twice as worse this time I am convinced that there is just an overall fault with the product and n
Hello, I am very tempted to say that my complaint does involve a health issue, as the massive production of catalogs must surely help contribute to our environmental disaster - paper production and all deliveries associated with catalogs do take a toll on the environment - the health of all humans and creatures NOW, the reason I am writing is I have been calling Dell for MANY MONTHS to repeatedly request to be removed from mailing lists of any kind - and it has not stopped!! Also, even if I did want a catalog of any kind, Dell is sending an OBSCENE amount of catalogsThis is a CRIME against natureSTOP IT!! Your customers are COMPUTER users for God's sake - they can look up your online catalog - you know this! I would like you to not only guarantee that I will not receive any more paper mail from you - even if I (doubtful) order any of your products online or buy in a store - but also agree that, unless someone specifically has been asked and agrees to get a catalog, your company
I placed this order *** in June.2th and I paid $to buy a Dell laptopI paid $to Dell by my Amex credit card, and I check this money had been paid in my Billing paper of my credit card bank
The Dell shipped this laptop to my shipping address of CA with Fedex *** in June.3th
But I found this fedex package was returned to Dell by Dell without my agreement
No one of Dell told me why return, no reason return!
I paid $and Dell had received this money and shipped goods I wanted, this laptop should owned to me but not Dell
In this case, I think the contract had been built and Dell has no right to return my laptop without my agreement, and I think this return of Dell had been out of law of United States
I placed an order on dell.com on 11-02-and received an order confirmation email on 11-03- I purchased a $dell gift card and paid by a dell gift cardI didn't receive the gift card for a long time; and didn't get any info from dell.com as wellAfter a long time I called them and was told the order was cancelledOrder was cancelled was fine; but without any notification is unaccepted It caused me an issue, the payment gift card was expired on 11-06-so I lost $
Then I tried to call dell customer service couple timesThe rep A said to transfer me to rep B to resolve the issue; rep B transferred me to rep C, then D, E ..., finally I was kicked to rep A and rep A told me again she needs to transfer me to another repFinally the issue didn't get resolved; and I wasted a lot of time
Till now I didn't get my money backCould you please help me to get money refunded?
Today I been hang up by one of Dell Sales Agent, no name but India accentCalling at 2:30pm 17Nov ETA using office phone ###-###-####That agent hang up me because I am saying the truth? Dell send me a deal but online never show up and when I call to their agent said this deal gone? I check the deal at 11:00am which should release, every 10mins I checked and he said this deal is gone? Ask him how is possible then he hang up on me!!!
I bought an Alienware laptop in the Dell website, I make a deal with the pre-sale server, the final price is dollars before the taxThe GPU in my order is GTX 965MBut after I complete the payment, in the final order they gave me, they change the GPU to GTX 960M, which has a lower priceBut the total price of the laptop is the sameAnd I contact with the after-sale service, they could not provide any help and did not want to give any compensation for their mistake I would like at least some refund based on this problem
I bought a monitor from Dell in December of 2017, and in the middle of the night in August the bracket holding the screen to the stand broke causing the screen to fall onto my desk and crack the screen Dell is refusing any refund, replacement, or service on this physically defective product The damage happened by itself, in the middle of the night I found it in the morning
Disgusting customer service I had the "premiere dell warranty" Been having the same problem over and over for the last months It would take them almost two hours to remote access my computer They would allegedly fix the problem, download virus protection bla bla bla Within two weeks same thing over and over I had warranty and was treated like *** It would take minutes before you were actually "helped" I explained the problem over and over and if we got disconnected, NO ONE would call back (they knew my phone #) My warranty expired two weeks ago and for the month prior I was having problems, I'd called, be transferred at least three times and would have to explain over and over Today was the last straw Problem happened again; somehow was disconnected with five different reps after explaining situation Was told it was an ongoing problem, but since I DIDN'T PAY FOR AN UPDATED "RIP OFF" PREMIERE SUPPORT, they could help but I might lose all my data I asked wh
I order a laptop as a Christmas gift and did not receive it on the expected date; I was told two different reasons why:
No Physical Address, and
The product is obsolete
The sales person is wanting to send me another product which is going to cost more! Why is it advertised for sale when the product is obsolete? The option given to me was to cancel and re-order paying for higher amount for different product
Dear Revdex.com,
On 11/15/I called Dell warranty support about my Dell laptop model iabout my screen getting rub marks on screen from merely shutting laptop and a hinge creaking problemI spoke with a *** ***@ Dell support and he informed me no new laptop could be substituted for my purchased new from retailer laptop and that I had to send my laptop to Dell repair to be repairedI sent my laptop off and received it back weeks later with no screen replacement but hinge creaking repair completedThe original box with all my original paperwork and receipt was missingInstead they sent it back in a dilapidated box without my original paperwork in itDuring the repair process the original rubber feet that was on the laptop were left offI called back to them to complain and spoke with a *** ***She told this was the best Dell could do for me and only a refurbished laptop could be sent to me to replace my original purchased new laptop to remedy the issueI relucta
Placed two orders on 1/4/# *** and ***My payment was charged, the orders were shipped and then Dell recalled them the day they were due for deliveryThere was no communication about any changes or issues with the order, but after contacting them, they claimed a 'price mistake' and chose to recall the ordersI requested an immediate refund, since they were not going to deliver the order, but was told I must wait at least 3-business days once the items are back at Dell
Now, after inquiring about the refund, I was told it could take up to daysThis is unacceptableIf they are not going to deliver the order as promised, my payment refund should be processed immediatelyI was never in possession of the order
I have used Dell for years and used to be reasonably pleased with their products and support My two most recent experiences have gone downhill My latest machine is an XPS All in One 27" and I've had nothing but troubles since ordering it Within the first hours I had my first blue screen of death (BSOD) It appeared to be driver related so I wasn't too worried Based on my work and home schedules it took a while to work on it, but after I had replaced all my drivers, I was still getting BSODs at least once per day I was trying to troubleshoot online but eventually started getting hard crashes and then the power light flashes indicated a motherboard failure After running through diagnostics with tech support, they arranged for a technician to come out to replace the motherboard The technician did not appear to be very familiar with my system and had trouble accessing the motherboard After he put everything back together, I realized that he had somehow managed to leave behind a sticker within the case but over one of the USB reports I also noticed that the brightness control no longer worked (always was at 100% regardless of what I set it to), facial recognition would hang while trying to initialize, and the colors had become intermittently red saturated I was instructed to send my machine to a Dell service depot, and they basically replaced the motherboard again, but did not address the other issues that I listed on the repair form I called tech service again after receiving my machine back to tell them of the problems and spent a few more hours running through diagnostics Eventually, they had me to a complete Windows reinstall, but that did not seem to fix the problem I requested a replacement, but was told that since I hadn't called within the first days (my original call to them was a few days outside of the limit), that I couldn't do it I was told that they wanted me to send my machine back in so that they could address the issues that they didn't bother with the first time I had spent $on this machine and it has been a 3-month nightmare so far I feel that their build quality has decreased over the years and they don't seem to stand behind their products like they used to I no long would recommend their products to anyone unless it happened to be a low-end unit on a major sale
Purchased a Dell Inspiron Laptop August and purchased Premium Support with the product In November the unit failed Worked with customer support under the premium support contract first on line, problem not resolved, worked with on-site technician problem not resolved, shipped unit to depot repair, unit returned problem not resolved This product has failed at every stage of technical support efforts to resolve and the problem remains In my experience this product is defective and should be replace with a NEW unit as was purchased Under the Dell warranty, after days the unit will not be replaced with a new unit At best the unit will be replaced with a refurbished unit I did not pay for a refurbished unit The unit is still failing, my Dell purchase has failed to deliver and the producers of this product are denying any responsibility to stand by their product
I received my Dell Inspiron laptop as a gift in December Only two months later it is no longer workingWhen I power it on it goes to the Dell logo and then powers off, then powers back on to the Dell logo and powers off againThis is repeating non stop
I went to the Dell website to check my warranty status where it states I am covered until July 7th I chatted into support to get some help and I was told that the laptop is no longer under warrantyI told them several times that their online warranty check shows that its covered until JulyThey claimed that because the warranty was still under the retailers name that it was expired for me
According to the website the laptop is still covered, trying to state otherwise is advertisementI have a screen shot of the Dell site warranty check as well as a print off copy of the page
I purchased an extended warranty for my Dell laptop computer on1/19/Instead of this computer being covered they applied the warranty to a computer I no longer ownedWhen the issue was brought to their attention, they wanted to keep my money and apply it to a warranty of much less valueInstead of three years, it would have only been for twoIf I had been asked the serial number and model number this era could have been avoidedI have waited for close to a month for the check that I was told was in the mailI have yet to receive it
We ordered a computer for our son on Dec9th for ChristmasA week later we were informed that the screen we ordered wasn't available and we were going to be upgradedA few days later when we called to check on the order we were informed they had to redo the order and we wouldn't receive our computer until Jan7thOn the 5th we called to see if the order was on the way and were informed there was another part not available, and they could not tell us when a new part would be availableWe spent hours on the phone with no resultNo one could tell us how they were going to get us our computer we paid $2,on
On the 12th of January we finally received the computer we ordered, and the screen was brokenWe called and spent a couple hours on the phone getting someone scheduled to come fix itThey sent an email telling us the would be there on the 16th of January between pm and pmMy wife took the day off work to meet with themThey never showed upThey explained that the e
I purchased a Dell MProjector via their website on 7/26/The item was then packaged and mailed to me on 7/27/There is transit between ***, ** and ***, ** to consider The was then expeditiously sent to my home and delivered to my doorstep on by 7/29/I am a school teacher that purchased this product for my class However, I found that when I took it to work to the technologist at my school, there were some clear defects on the unitI called to Dell,Inctoday to request a return or exchange and was told my day period was overThey said I could speak with technical support but they refused to return the item although I had not yet had days until todayI spoke with managers and customer service reps The last manager was Mr***
I purchased a Dell TDdocking station with a one year Dell warranty from an online retailer, ***The docking station allows me to connect monitors to my computerAround day or 40, my dock started to have problemsI contacted Dell, and was told that their engineering team has determined that all of their TDdocking stations are defective, and they do not have a replacementThey could only offer me an inferior product that only supports monitorsI told them I only bought the product because it offered monitor connectionsThus, I needed a replacement docking station with the ability to use monitors or a refundThey refused and I believe that puts them in material breach of their warrantyThis is a very unfair and deceptive business practice to only offer an inferior product as your warranty replacementBy their own admission all of these docking stations are defective, and they should really be recalling them, and refunding everyone who bought themInstead
I purchased a new laptop from Dell on January 8, On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going badMany times it will not boot and the startup diag tells me that the drive is not there or the boot image is badOther times in will start and I can log in, but the computer will then lock upThe laptop will not run long enough to run the online diag."
This is ticket number ***
A few days later Dell told me that I reached the wrong department and I should call the service numberThis ticket is still listed as being opened
On August 9th, I called the service number and talked to a service techShe was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properlyThe service tech told me that she could no longer help me and that I needed to call a different numberShe told me that I wo
I purchased a Brand New Desk Top Computer From Dell Corp & Or Dell Inc on their Memorial Day Sale
And Since Then I have had to do a factory reset to it 3x if not 4X Since I Have Purchased it
To Top Everything else their Tech Support team Leave a lot to be desired
On the last reset I had to call back to their tech support approximately 6X before I could get a hold of someone that would stick with me throughout the reset process
In all of the years that I have used & purchased computers I have Never Ever Had Such a Aggravating Experience As I Have In This One
I ordered a new XPS laptop from dell this is supposed to be one of the Dell top of the line models so I was expecting no issues with this laptop at all A little while after I received the laptop I noticed that the bezel started coming up from the screen and initiated a chat with their tech support who I sent pictures to and they ordered on-site repair The person came and removed my old screen and installed a new one (which when you replace something that is completely new you are bound to scratch or make my laptop look worse because it was new) After the replacement I was told to contact the tech support agent by email if I had any further issues I emailed them back the following when I noticed the bezel coming up again in the same location but worse
"
***,
I gave the laptop about a week after the service and the same exact thing is happening again in the same spot but twice as worse this time I am convinced that there is just an overall fault with the product and n
Hello, I am very tempted to say that my complaint does involve a health issue, as the massive production of catalogs must surely help contribute to our environmental disaster - paper production and all deliveries associated with catalogs do take a toll on the environment - the health of all humans and creatures NOW, the reason I am writing is I have been calling Dell for MANY MONTHS to repeatedly request to be removed from mailing lists of any kind - and it has not stopped!! Also, even if I did want a catalog of any kind, Dell is sending an OBSCENE amount of catalogsThis is a CRIME against natureSTOP IT!! Your customers are COMPUTER users for God's sake - they can look up your online catalog - you know this! I would like you to not only guarantee that I will not receive any more paper mail from you - even if I (doubtful) order any of your products online or buy in a store - but also agree that, unless someone specifically has been asked and agrees to get a catalog, your company
I placed this order *** in June.2th and I paid $to buy a Dell laptopI paid $to Dell by my Amex credit card, and I check this money had been paid in my Billing paper of my credit card bank
The Dell shipped this laptop to my shipping address of CA with Fedex *** in June.3th
But I found this fedex package was returned to Dell by Dell without my agreement
No one of Dell told me why return, no reason return!
I paid $and Dell had received this money and shipped goods I wanted, this laptop should owned to me but not Dell
In this case, I think the contract had been built and Dell has no right to return my laptop without my agreement, and I think this return of Dell had been out of law of United States
I placed an order on dell.com on 11-02-and received an order confirmation email on 11-03- I purchased a $dell gift card and paid by a dell gift cardI didn't receive the gift card for a long time; and didn't get any info from dell.com as wellAfter a long time I called them and was told the order was cancelledOrder was cancelled was fine; but without any notification is unaccepted It caused me an issue, the payment gift card was expired on 11-06-so I lost $
Then I tried to call dell customer service couple timesThe rep A said to transfer me to rep B to resolve the issue; rep B transferred me to rep C, then D, E ..., finally I was kicked to rep A and rep A told me again she needs to transfer me to another repFinally the issue didn't get resolved; and I wasted a lot of time
Till now I didn't get my money backCould you please help me to get money refunded?
Today I been hang up by one of Dell Sales Agent, no name but India accentCalling at 2:30pm 17Nov ETA using office phone ###-###-####That agent hang up me because I am saying the truth? Dell send me a deal but online never show up and when I call to their agent said this deal gone? I check the deal at 11:00am which should release, every 10mins I checked and he said this deal is gone? Ask him how is possible then he hang up on me!!!
I bought an Alienware laptop in the Dell website, I make a deal with the pre-sale server, the final price is dollars before the taxThe GPU in my order is GTX 965MBut after I complete the payment, in the final order they gave me, they change the GPU to GTX 960M, which has a lower priceBut the total price of the laptop is the sameAnd I contact with the after-sale service, they could not provide any help and did not want to give any compensation for their mistake I would like at least some refund based on this problem
I bought a monitor from Dell in December of 2017, and in the middle of the night in August the bracket holding the screen to the stand broke causing the screen to fall onto my desk and crack the screen Dell is refusing any refund, replacement, or service on this physically defective product The damage happened by itself, in the middle of the night I found it in the morning
Disgusting customer service I had the "premiere dell warranty" Been having the same problem over and over for the last months It would take them almost two hours to remote access my computer They would allegedly fix the problem, download virus protection bla bla bla Within two weeks same thing over and over I had warranty and was treated like *** It would take minutes before you were actually "helped" I explained the problem over and over and if we got disconnected, NO ONE would call back (they knew my phone #) My warranty expired two weeks ago and for the month prior I was having problems, I'd called, be transferred at least three times and would have to explain over and over Today was the last straw Problem happened again; somehow was disconnected with five different reps after explaining situation Was told it was an ongoing problem, but since I DIDN'T PAY FOR AN UPDATED "RIP OFF" PREMIERE SUPPORT, they could help but I might lose all my data I asked wh
I order a laptop as a Christmas gift and did not receive it on the expected date; I was told two different reasons why:
No Physical Address, and
The product is obsolete
The sales person is wanting to send me another product which is going to cost more! Why is it advertised for sale when the product is obsolete? The option given to me was to cancel and re-order paying for higher amount for different product
Dear Revdex.com,
On 11/15/I called Dell warranty support about my Dell laptop model iabout my screen getting rub marks on screen from merely shutting laptop and a hinge creaking problemI spoke with a *** ***@ Dell support and he informed me no new laptop could be substituted for my purchased new from retailer laptop and that I had to send my laptop to Dell repair to be repairedI sent my laptop off and received it back weeks later with no screen replacement but hinge creaking repair completedThe original box with all my original paperwork and receipt was missingInstead they sent it back in a dilapidated box without my original paperwork in itDuring the repair process the original rubber feet that was on the laptop were left offI called back to them to complain and spoke with a *** ***She told this was the best Dell could do for me and only a refurbished laptop could be sent to me to replace my original purchased new laptop to remedy the issueI relucta
Placed two orders on 1/4/# *** and ***My payment was charged, the orders were shipped and then Dell recalled them the day they were due for deliveryThere was no communication about any changes or issues with the order, but after contacting them, they claimed a 'price mistake' and chose to recall the ordersI requested an immediate refund, since they were not going to deliver the order, but was told I must wait at least 3-business days once the items are back at Dell
Now, after inquiring about the refund, I was told it could take up to daysThis is unacceptableIf they are not going to deliver the order as promised, my payment refund should be processed immediatelyI was never in possession of the order
I have used Dell for years and used to be reasonably pleased with their products and support My two most recent experiences have gone downhill My latest machine is an XPS All in One 27" and I've had nothing but troubles since ordering it Within the first hours I had my first blue screen of death (BSOD) It appeared to be driver related so I wasn't too worried Based on my work and home schedules it took a while to work on it, but after I had replaced all my drivers, I was still getting BSODs at least once per day I was trying to troubleshoot online but eventually started getting hard crashes and then the power light flashes indicated a motherboard failure After running through diagnostics with tech support, they arranged for a technician to come out to replace the motherboard The technician did not appear to be very familiar with my system and had trouble accessing the motherboard After he put everything back together, I realized that he had somehow managed to leave behind a sticker within the case but over one of the USB reports I also noticed that the brightness control no longer worked (always was at 100% regardless of what I set it to), facial recognition would hang while trying to initialize, and the colors had become intermittently red saturated I was instructed to send my machine to a Dell service depot, and they basically replaced the motherboard again, but did not address the other issues that I listed on the repair form I called tech service again after receiving my machine back to tell them of the problems and spent a few more hours running through diagnostics Eventually, they had me to a complete Windows reinstall, but that did not seem to fix the problem I requested a replacement, but was told that since I hadn't called within the first days (my original call to them was a few days outside of the limit), that I couldn't do it I was told that they wanted me to send my machine back in so that they could address the issues that they didn't bother with the first time I had spent $on this machine and it has been a 3-month nightmare so far I feel that their build quality has decreased over the years and they don't seem to stand behind their products like they used to I no long would recommend their products to anyone unless it happened to be a low-end unit on a major sale
Purchased a Dell Inspiron Laptop August and purchased Premium Support with the product In November the unit failed Worked with customer support under the premium support contract first on line, problem not resolved, worked with on-site technician problem not resolved, shipped unit to depot repair, unit returned problem not resolved This product has failed at every stage of technical support efforts to resolve and the problem remains In my experience this product is defective and should be replace with a NEW unit as was purchased Under the Dell warranty, after days the unit will not be replaced with a new unit At best the unit will be replaced with a refurbished unit I did not pay for a refurbished unit The unit is still failing, my Dell purchase has failed to deliver and the producers of this product are denying any responsibility to stand by their product
I received my Dell Inspiron laptop as a gift in December Only two months later it is no longer workingWhen I power it on it goes to the Dell logo and then powers off, then powers back on to the Dell logo and powers off againThis is repeating non stop
I went to the Dell website to check my warranty status where it states I am covered until July 7th I chatted into support to get some help and I was told that the laptop is no longer under warrantyI told them several times that their online warranty check shows that its covered until JulyThey claimed that because the warranty was still under the retailers name that it was expired for me
According to the website the laptop is still covered, trying to state otherwise is advertisementI have a screen shot of the Dell site warranty check as well as a print off copy of the page
I purchased an extended warranty for my Dell laptop computer on1/19/Instead of this computer being covered they applied the warranty to a computer I no longer ownedWhen the issue was brought to their attention, they wanted to keep my money and apply it to a warranty of much less valueInstead of three years, it would have only been for twoIf I had been asked the serial number and model number this era could have been avoidedI have waited for close to a month for the check that I was told was in the mailI have yet to receive it
We ordered a computer for our son on Dec9th for ChristmasA week later we were informed that the screen we ordered wasn't available and we were going to be upgradedA few days later when we called to check on the order we were informed they had to redo the order and we wouldn't receive our computer until Jan7thOn the 5th we called to see if the order was on the way and were informed there was another part not available, and they could not tell us when a new part would be availableWe spent hours on the phone with no resultNo one could tell us how they were going to get us our computer we paid $2,on
On the 12th of January we finally received the computer we ordered, and the screen was brokenWe called and spent a couple hours on the phone getting someone scheduled to come fix itThey sent an email telling us the would be there on the 16th of January between pm and pmMy wife took the day off work to meet with themThey never showed upThey explained that the e
I purchased a Dell MProjector via their website on 7/26/The item was then packaged and mailed to me on 7/27/There is transit between ***, ** and ***, ** to consider The was then expeditiously sent to my home and delivered to my doorstep on by 7/29/I am a school teacher that purchased this product for my class However, I found that when I took it to work to the technologist at my school, there were some clear defects on the unitI called to Dell,Inctoday to request a return or exchange and was told my day period was overThey said I could speak with technical support but they refused to return the item although I had not yet had days until todayI spoke with managers and customer service reps The last manager was Mr***
I purchased a Dell TDdocking station with a one year Dell warranty from an online retailer, ***The docking station allows me to connect monitors to my computerAround day or 40, my dock started to have problemsI contacted Dell, and was told that their engineering team has determined that all of their TDdocking stations are defective, and they do not have a replacementThey could only offer me an inferior product that only supports monitorsI told them I only bought the product because it offered monitor connectionsThus, I needed a replacement docking station with the ability to use monitors or a refundThey refused and I believe that puts them in material breach of their warrantyThis is a very unfair and deceptive business practice to only offer an inferior product as your warranty replacementBy their own admission all of these docking stations are defective, and they should really be recalling them, and refunding everyone who bought themInstead