Dell has treated me very bad throughout the entire technical support processThe person who was assigned to "help" me *** *** illegally downgraded the warranty of my productWhen I filed my last complaint with the Revdex.com, Dell had fixed the warranty issue, but ***'s negative attitude remainsI was promised, because of the trouble caused by Dell a new system with an iprocessorThe new system arrived and it was defective (screen flashing, slow processor, excessive heat)While *** sent me an i7, it only had one memory slot filled meaning, it had 8gb of ramThe previous version I had, had i5, gb ram*** sent an ias an "upgrade" but the system arrived with many defects and was too slowI asked that I be given a gb computer (because that would be equivalent to what I had before, where the ihad all memory slots filled, the iwould now have all memory slots filled)*** started yelling and threatening me saying that she can only replace it with
I purchased a Dell Alienware computer from Best buy five months agoThe computer has not worked since I bought itI have been sent in circles going from Best buy to Dell to Alienware but no one can fix it and everyone points the company responsible is someone else
I ordered a Smsung Tv and soundbar Nov 26th, I was told it would be shipped by Dec 5thAround Dec 2nd a received an automated call informing me of a delay until Dec 14th and that I would need to give my approval or by law they would have to cancel my orderThe order is a Christmas present for my nephew so I approved since according to the call it would still be in timeOn Dec 5th I recieve another call and then an email notifying me of a delay until the 15thI went on the link and agreed since it was just one day after the initial postponementOn the 6th I recieve another email informing me it's changed to the 26th and that I consented to not be notified of any future delays, which I never didAfter the date jumped to the 27th, now it's saying Jan 3rd, When I called to speak to customer service I was first told the 19th, then on another call the 21stOn the 21st (today) I was told the Dec 27th, I have never experienced business practices like this before, this is com
I purchased an LG TV on 1/3/ The manufacturers warranty is year and it came with a year extended warranty I called Dell technical support yesterday and was transferred times they said to call LG because it was past the year timeframeEverything I call Dell they say I've reached home cumputer support Then they transfer me to electronics support but they tell me to call LG
I called LG and they said the extended warranty is held by Dell because it was bought from Dell.com I have the original emails from my order I have my order number for the TV and for the extended warranty, I have my cr, I have my Dell Purchase ID # NO ONE WILL HELP ME!!!!!!!
My TV is making a loud buzzing noise It doesnt matter if the volume is all the way up or down the buzzing noise continues There is nothing plugged into the TV I have to unplugg the TV to stop the noise The buzzing noise happens when the TV is turned on and turned off I have made separate
Bought a Laptop from Dell March with Windows Operating SystemOn Dec 25th, damaged the hard driveDell charged $ to only replace and resend damaged hard driveThey would then resend the old drive to be copied on to the new hard drive......but by someone else I decided not to use Dell but to replace hard drive personallyI needed the windows key to reinstall on my new hard driveDell wants $to give such key, which was an original part of the cost of the said Laptop purchase, since it came with itI petitioned Microsoft, the maker of Windows 10, and they sent me back to DellI am caught in this Corporate loop from which I seem unable to extricate myselfPlease help me
thank you
I have a dell unfortunately and yesterday attempted to login to Dell chat however it was not accepting my phone number to chat so I called DellThe guy couldn't figure it out so he logged into my computer and said don't enter my area codeHe logged off my computer and restarted itWhen the computer restarted I couldn't put in my password to get on my computerAgain I called Dell and he has to to hold the shift key and power the computer offThis took forever and after hours I got circular dots going around in circlesAfter many hours Dell attempted to charge me for a software warranted although Dell messed up my computer, then they asked me to send my computer off for 7-days or send me an OS disk they finally told me the tech wiped my OS systemThis is such bad business on so many levels because I'm missing work which I'm sure Dell's selfish self will not send me a check to reimburse
On May I purchased items from Dell.comFor some reason my order was double processed
Before I was able to cancel one of them, I was told they had already gone to shipping
The order numbers are *** For a Nikon camera and a PS
*** For a Nikon camera and a PS
When the Items were delivered to the UPS hub, I only signed for the order number *** and let UPS ship the other one back to DellI'm on the #3rd billing cycle and this issue is still not resolved after talking to them multiple timesOn the July statement there was a credit back to my account for the amount of $1,then on the following line there was a purchase for the same amountThis leads me to believe that they know the items were returned but are still charging them to my account
I ordered a customized Latitude laptop from their website on January 15th for $(before tax), estimated delivery date January Then got notified that it was delayed twice pushing the delivery date back to February 20thAfter that, they sent me an email advising me to cancel my order and reorder on February 10th- because according to their customer service that model is no longer available
Their sales team offered me a lower quality (slower processor- I had an ithey wanted me to settle for an i5) laptop for a higher price- starting at $and then after negotiating they backed it down to $Then, I checked their website and I could still order the model I was told was no longer available at a price of $(before tax.)
Required FieldIn October of last year, my son purchased a laptop for UniversityI recommended he purchase a Dell product because of its reputation for quality and good customer supportHe purchased a Dell laptop from *** ***From the beginning it started having internet connectivity issuesThe problem was intermittent and random and gradually became worse
My father used to work as a computer technician and is fairly knowledgeable about computers so he tried various solutions to try and fix the problemHe spent hours, if not days on this, researching support groups and tried updating software and drivers but the problem persisted Since I needed a working laptop for my school term, we decided to address matter with Dell in the summerWe contacted Dell and again he spent hours with Dell Tech Support and they had him install propriety diagnostics software and remotely accessed the laptop to attempt to resolve the problemLastly they had him replace the wireless modem, which st
my brother bought a laptop for me as gift on November 15th, and i'm having multiple hardware as well as software issues since the first day of usei spent most of time calling Dell operative instead of using this systemmy system already sent to Dell Depo where multiple issues were resolvedafter receiving my laptop back from depo, I had another multiple hardware issuesmeanwhile the Adapter of the same unit stopped working which was replaced later onwhenever I called Dell customer service and asked for better solution rather than sending it back back to depo all the time As I can't afford that all the timei'm doing my masters in engineering and I need my system all the time for my projects and assignmentthe operatives start blaming me choosing wrong repair serviceswhen I asked them to connect me to any concerned higher authority to talk about "REPLACEMENT" of this unit then the response of the supervisor was very harsh
I was going to buy a new XPSlaptop on Dell's websiteSo, I put my first order on of the OctThen, I received a damaged one with a scratch on the shell of the laptop
According to procedure, I submitted a request for a replacement orderHowever, Dell shipped to my old address after I confirmed my current address with their agents by emails or calls for so many timesEven though they fixed this problem, there was still another worse problem
When I received and opened the replacement order, I tried to turn the laptop onBut it failedThe laptop was unfunctional and defective
I'm done with thatI reported this thing to Dell againHowever, recently, the agent in Dell's customer care who is in charge of my stuff doesn't reply my emails and callsI cannot contact himThey put another replacement order for meHowever, I have to wait for another nearly days to receive itI'm really disaapointed and frustrated about thatI waste too much time on this issue
The reward back for purchases is convoluted and feels setup so the consumer does not redeem itWe made a purchase earlier this year with a reward and waited for any notification on it
We then made a purchase in November with the same sort of deal that we would get money back on future purchasesAgain we did not see any notifications and this time I dug into it
What I found was that the coupon needed redeemed through the account and once redeemed it had an expirationI redeemed the November purchase, but when I went to redeem the one for August it had already expired
I do not agree with business practices that sets up the consumer to fail on redeeming rewards given by the companyThis is a poor practice with new customers
Dell replaced motherboard under warrantyA month later warranty ended, another few weeks later motherboard had same symptoms and Dell refused to fix itNew motherboard should work more than monthsIt is the most expensive part of the computerService Request *** with Dell
Case number: *** Service Tag #***
I own a dell laptop that is very much out of warranteeI'm attempting to download a copy of windows pro so that I may fix itMy issue is thisI have an existing windows key and had that windows key come straight from windows rather than dell, I would have already had tre replacement install disk, for freeDell wants to charge me for itDELL WANTS ME TO PAY THEM FOR SOMETHING THE DEVELOPER PROVIDES FOR FREEI could buy a new product key straight from Microsoft for $and be able to download the installation disk millions timesFor freeTen years from nowDell wants to charge me $For literally nothingI own the product keyI'm providing the diskThey want to charge me $for literally nothingThis is mindnumbingly frustrating
I bought a Dell computer in January of and started having problems with it immediately I first called Dell in February and on a regular basis through June, I even called Microsoft to see if they could diagnose the problem They were very helpful but, no results The computer is under warranty until January but, I am told that they will not give me any kind of compensation and, since it would not even boot up, I had to purchase another computer Why does it have a warranty if the company doesn't honor it? I am retired and do not have money to just give to a big company for nothing I don't seem to have any recourse and feel ripped off and helpless against a big corporation
My order *** and *** were first made on 04/around 5pm and then confirmed for daysBut they were canceled this morning around 4am without any sign or notice at allI was told by the rep that the orders were canceled due to gift card verification issuesBut the gift cards were already charged the day I placed the orderI have been using gift cards for many orders and there is definitely no issue with my gift cards
I also got a reply from another rep that it can be the reason that I combine the daily deals together with the Dealmoon 15% off which means Dell canceled these orders because I bought them with an unexpected low priceI also made an order on 4/with gift cards + credit cardBut that order has no issue at all (order#***) because I only applied dealmoon 15% off on this order This is definitely a selective order cancellation
And most disappointingly, Dell didn't even realize they have charged me on the gift cards and my AMEX credi
Alienware rAurora, purchased Nov Motherboard refused to post in JanuaryShould be covered under year warrantyDell's response was that I should be responsible for the board due to the fact that I installed a video card that was not bought from themThis is outrageous
I was offered a replacement board which is under warranty for $On a PC that I just spent $on with a supposed warrantyI bought my own board from a manufacturer that will stand behind their productsInstalled all hardware from garbage Alienware board and I have a PC again
Unfortunately, now the Windows pro license that I bought with this empty Alienware case, is only able to be active on their motherboardSo now I have to spend $to unlock my copy of Windows that I have already paid for
Ever since I was young I always wanted an Alienware PCI realize now the only thing Alienware has going for it is the logoIt is a sick logo
Horrible customer service
In February of my husband purchased a Dell laptop for my use, taking advantage of his corporate discount and believing he got a pretty good deal, especially since he felt confident in Dell products with the additional warranty he purchased
Three days after the arrival of the laptop it stopped working It would start, but no programs would open and it would not connect to the internet at all So he called customer support Having a Bachelor’s Degree in Computer Science, two years of experience in an IT department and two years of experience as a database administrator for a large corporation did not help him communicate the problem effectively or fulfill the directions the customer service representative conveyed to himAfter two hours on the phone my laptop still did not work He called back with similar results for the next three weeks Finally he was able to “fix” the computer, but it never did work properly after thatHaving it work for a few days, then not working f
I purchased a Dell Inspiron on 7/15/through Best Buy on the internet with an additional cost for the windows software Today 8/8/I open my laptop and I couldn't sign in and it took minutes for the sign on page to display I called BestBuy and since I was not important my return policy was days and if I was elite I would have had a day policy So I call Dell and a hardware tech ran a test on the laptop and said it's a software issue and routed the call to software Soft ware informed me that this was a fee for service call due to it was a soft ware issue I explained several times I just bought the computer and downloaded Windows to the windows that was pre installed The tech would not change his answer still wanting me to pay a fee and I refuse I asked to speak to their resolution center and he said there was no such thing Be aware Dell is horrible and I am stuck with a computer that has software issues DO NOT BUY DELL!!!!!!!!! I had to give a star but Dell deserves a negative on this one
We bought a computer for our daughter for Christmas, mainly to play games on, but also to do homework onShe opened it up on Christmas Day, played the game we got her over the next week--and then the computer stopped workingWe called in and spent hours on hold and with tech support over the course of multiple calls until AprilThey could get the computer to boot up, then it would quit the next time I started to use itIn April they had me send it to them--it arrived back in worse shape and wouldn't do anythingSo they sent someone to replace the hard driveDidn't workSent someone to replace the hard drive AND the motherboard--didn't workPer Dell's policy you get a refurbished computer after the 3rd timeI don't think that's fair in our caseHad the thing worked a decent amount of time, okBut that's not what happenedI hope no one has to go through such frustration with a computerWe will never so much as glance at a Dell computer and will spread the word over how horri
Dell has treated me very bad throughout the entire technical support processThe person who was assigned to "help" me *** *** illegally downgraded the warranty of my productWhen I filed my last complaint with the Revdex.com, Dell had fixed the warranty issue, but ***'s negative attitude remainsI was promised, because of the trouble caused by Dell a new system with an iprocessorThe new system arrived and it was defective (screen flashing, slow processor, excessive heat)While *** sent me an i7, it only had one memory slot filled meaning, it had 8gb of ramThe previous version I had, had i5, gb ram*** sent an ias an "upgrade" but the system arrived with many defects and was too slowI asked that I be given a gb computer (because that would be equivalent to what I had before, where the ihad all memory slots filled, the iwould now have all memory slots filled)*** started yelling and threatening me saying that she can only replace it with
I purchased a Dell Alienware computer from Best buy five months agoThe computer has not worked since I bought itI have been sent in circles going from Best buy to Dell to Alienware but no one can fix it and everyone points the company responsible is someone else
I ordered a Smsung Tv and soundbar Nov 26th, I was told it would be shipped by Dec 5thAround Dec 2nd a received an automated call informing me of a delay until Dec 14th and that I would need to give my approval or by law they would have to cancel my orderThe order is a Christmas present for my nephew so I approved since according to the call it would still be in timeOn Dec 5th I recieve another call and then an email notifying me of a delay until the 15thI went on the link and agreed since it was just one day after the initial postponementOn the 6th I recieve another email informing me it's changed to the 26th and that I consented to not be notified of any future delays, which I never didAfter the date jumped to the 27th, now it's saying Jan 3rd, When I called to speak to customer service I was first told the 19th, then on another call the 21stOn the 21st (today) I was told the Dec 27th, I have never experienced business practices like this before, this is com
I purchased an LG TV on 1/3/ The manufacturers warranty is year and it came with a year extended warranty I called Dell technical support yesterday and was transferred times they said to call LG because it was past the year timeframeEverything I call Dell they say I've reached home cumputer support Then they transfer me to electronics support but they tell me to call LG
r, I have my Dell Purchase ID # NO ONE WILL HELP ME!!!!!!!
I called LG and they said the extended warranty is held by Dell because it was bought from Dell.com I have the original emails from my order I have my order number for the TV and for the extended warranty, I have my c
My TV is making a loud buzzing noise It doesnt matter if the volume is all the way up or down the buzzing noise continues There is nothing plugged into the TV I have to unplugg the TV to stop the noise The buzzing noise happens when the TV is turned on and turned off I have made separate
Bought a Laptop from Dell March with Windows Operating SystemOn Dec 25th, damaged the hard driveDell charged $ to only replace and resend damaged hard driveThey would then resend the old drive to be copied on to the new hard drive......but by someone else I decided not to use Dell but to replace hard drive personallyI needed the windows key to reinstall on my new hard driveDell wants $to give such key, which was an original part of the cost of the said Laptop purchase, since it came with itI petitioned Microsoft, the maker of Windows 10, and they sent me back to DellI am caught in this Corporate loop from which I seem unable to extricate myselfPlease help me
thank you
I have a dell unfortunately and yesterday attempted to login to Dell chat however it was not accepting my phone number to chat so I called DellThe guy couldn't figure it out so he logged into my computer and said don't enter my area codeHe logged off my computer and restarted itWhen the computer restarted I couldn't put in my password to get on my computerAgain I called Dell and he has to to hold the shift key and power the computer offThis took forever and after hours I got circular dots going around in circlesAfter many hours Dell attempted to charge me for a software warranted although Dell messed up my computer, then they asked me to send my computer off for 7-days or send me an OS disk they finally told me the tech wiped my OS systemThis is such bad business on so many levels because I'm missing work which I'm sure Dell's selfish self will not send me a check to reimburse
On May I purchased items from Dell.comFor some reason my order was double processed
Before I was able to cancel one of them, I was told they had already gone to shipping
The order numbers are *** For a Nikon camera and a PS
*** For a Nikon camera and a PS
When the Items were delivered to the UPS hub, I only signed for the order number *** and let UPS ship the other one back to DellI'm on the #3rd billing cycle and this issue is still not resolved after talking to them multiple timesOn the July statement there was a credit back to my account for the amount of $1,then on the following line there was a purchase for the same amountThis leads me to believe that they know the items were returned but are still charging them to my account
I ordered a customized Latitude laptop from their website on January 15th for $(before tax), estimated delivery date January Then got notified that it was delayed twice pushing the delivery date back to February 20thAfter that, they sent me an email advising me to cancel my order and reorder on February 10th- because according to their customer service that model is no longer available
Their sales team offered me a lower quality (slower processor- I had an ithey wanted me to settle for an i5) laptop for a higher price- starting at $and then after negotiating they backed it down to $Then, I checked their website and I could still order the model I was told was no longer available at a price of $(before tax.)
Required FieldIn October of last year, my son purchased a laptop for UniversityI recommended he purchase a Dell product because of its reputation for quality and good customer supportHe purchased a Dell laptop from *** ***From the beginning it started having internet connectivity issuesThe problem was intermittent and random and gradually became worse
My father used to work as a computer technician and is fairly knowledgeable about computers so he tried various solutions to try and fix the problemHe spent hours, if not days on this, researching support groups and tried updating software and drivers but the problem persisted Since I needed a working laptop for my school term, we decided to address matter with Dell in the summerWe contacted Dell and again he spent hours with Dell Tech Support and they had him install propriety diagnostics software and remotely accessed the laptop to attempt to resolve the problemLastly they had him replace the wireless modem, which st
my brother bought a laptop for me as gift on November 15th, and i'm having multiple hardware as well as software issues since the first day of usei spent most of time calling Dell operative instead of using this systemmy system already sent to Dell Depo where multiple issues were resolvedafter receiving my laptop back from depo, I had another multiple hardware issuesmeanwhile the Adapter of the same unit stopped working which was replaced later onwhenever I called Dell customer service and asked for better solution rather than sending it back back to depo all the time As I can't afford that all the timei'm doing my masters in engineering and I need my system all the time for my projects and assignmentthe operatives start blaming me choosing wrong repair serviceswhen I asked them to connect me to any concerned higher authority to talk about "REPLACEMENT" of this unit then the response of the supervisor was very harsh
I was going to buy a new XPSlaptop on Dell's websiteSo, I put my first order on of the OctThen, I received a damaged one with a scratch on the shell of the laptop
According to procedure, I submitted a request for a replacement orderHowever, Dell shipped to my old address after I confirmed my current address with their agents by emails or calls for so many timesEven though they fixed this problem, there was still another worse problem
When I received and opened the replacement order, I tried to turn the laptop onBut it failedThe laptop was unfunctional and defective
I'm done with thatI reported this thing to Dell againHowever, recently, the agent in Dell's customer care who is in charge of my stuff doesn't reply my emails and callsI cannot contact himThey put another replacement order for meHowever, I have to wait for another nearly days to receive itI'm really disaapointed and frustrated about thatI waste too much time on this issue
The reward back for purchases is convoluted and feels setup so the consumer does not redeem itWe made a purchase earlier this year with a reward and waited for any notification on it
We then made a purchase in November with the same sort of deal that we would get money back on future purchasesAgain we did not see any notifications and this time I dug into it
What I found was that the coupon needed redeemed through the account and once redeemed it had an expirationI redeemed the November purchase, but when I went to redeem the one for August it had already expired
I do not agree with business practices that sets up the consumer to fail on redeeming rewards given by the companyThis is a poor practice with new customers
Dell replaced motherboard under warrantyA month later warranty ended, another few weeks later motherboard had same symptoms and Dell refused to fix itNew motherboard should work more than monthsIt is the most expensive part of the computerService Request *** with Dell
Case number: *** Service Tag #***
I own a dell laptop that is very much out of warranteeI'm attempting to download a copy of windows pro so that I may fix itMy issue is thisI have an existing windows key and had that windows key come straight from windows rather than dell, I would have already had tre replacement install disk, for freeDell wants to charge me for itDELL WANTS ME TO PAY THEM FOR SOMETHING THE DEVELOPER PROVIDES FOR FREEI could buy a new product key straight from Microsoft for $and be able to download the installation disk millions timesFor freeTen years from nowDell wants to charge me $For literally nothingI own the product keyI'm providing the diskThey want to charge me $for literally nothingThis is mindnumbingly frustrating
I bought a Dell computer in January of and started having problems with it immediately I first called Dell in February and on a regular basis through June, I even called Microsoft to see if they could diagnose the problem They were very helpful but, no results The computer is under warranty until January but, I am told that they will not give me any kind of compensation and, since it would not even boot up, I had to purchase another computer Why does it have a warranty if the company doesn't honor it? I am retired and do not have money to just give to a big company for nothing I don't seem to have any recourse and feel ripped off and helpless against a big corporation
My order *** and *** were first made on 04/around 5pm and then confirmed for daysBut they were canceled this morning around 4am without any sign or notice at allI was told by the rep that the orders were canceled due to gift card verification issuesBut the gift cards were already charged the day I placed the orderI have been using gift cards for many orders and there is definitely no issue with my gift cards
I also got a reply from another rep that it can be the reason that I combine the daily deals together with the Dealmoon 15% off which means Dell canceled these orders because I bought them with an unexpected low priceI also made an order on 4/with gift cards + credit cardBut that order has no issue at all (order#***) because I only applied dealmoon 15% off on this order This is definitely a selective order cancellation
And most disappointingly, Dell didn't even realize they have charged me on the gift cards and my AMEX credi
Alienware rAurora, purchased Nov Motherboard refused to post in JanuaryShould be covered under year warrantyDell's response was that I should be responsible for the board due to the fact that I installed a video card that was not bought from themThis is outrageous
I was offered a replacement board which is under warranty for $On a PC that I just spent $on with a supposed warrantyI bought my own board from a manufacturer that will stand behind their productsInstalled all hardware from garbage Alienware board and I have a PC again
Unfortunately, now the Windows pro license that I bought with this empty Alienware case, is only able to be active on their motherboardSo now I have to spend $to unlock my copy of Windows that I have already paid for
Ever since I was young I always wanted an Alienware PCI realize now the only thing Alienware has going for it is the logoIt is a sick logo
Horrible customer service
In February of my husband purchased a Dell laptop for my use, taking advantage of his corporate discount and believing he got a pretty good deal, especially since he felt confident in Dell products with the additional warranty he purchased
Three days after the arrival of the laptop it stopped working It would start, but no programs would open and it would not connect to the internet at all So he called customer support Having a Bachelor’s Degree in Computer Science, two years of experience in an IT department and two years of experience as a database administrator for a large corporation did not help him communicate the problem effectively or fulfill the directions the customer service representative conveyed to himAfter two hours on the phone my laptop still did not work He called back with similar results for the next three weeks Finally he was able to “fix” the computer, but it never did work properly after thatHaving it work for a few days, then not working f
I purchased a Dell Inspiron on 7/15/through Best Buy on the internet with an additional cost for the windows software Today 8/8/I open my laptop and I couldn't sign in and it took minutes for the sign on page to display I called BestBuy and since I was not important my return policy was days and if I was elite I would have had a day policy So I call Dell and a hardware tech ran a test on the laptop and said it's a software issue and routed the call to software Soft ware informed me that this was a fee for service call due to it was a soft ware issue I explained several times I just bought the computer and downloaded Windows to the windows that was pre installed The tech would not change his answer still wanting me to pay a fee and I refuse I asked to speak to their resolution center and he said there was no such thing Be aware Dell is horrible and I am stuck with a computer that has software issues DO NOT BUY DELL!!!!!!!!! I had to give a star but Dell deserves a negative on this one
We bought a computer for our daughter for Christmas, mainly to play games on, but also to do homework onShe opened it up on Christmas Day, played the game we got her over the next week--and then the computer stopped workingWe called in and spent hours on hold and with tech support over the course of multiple calls until AprilThey could get the computer to boot up, then it would quit the next time I started to use itIn April they had me send it to them--it arrived back in worse shape and wouldn't do anythingSo they sent someone to replace the hard driveDidn't workSent someone to replace the hard drive AND the motherboard--didn't workPer Dell's policy you get a refurbished computer after the 3rd timeI don't think that's fair in our caseHad the thing worked a decent amount of time, okBut that's not what happenedI hope no one has to go through such frustration with a computerWe will never so much as glance at a Dell computer and will spread the word over how horri