I was told dell would price match a camera lens I purchasedI attempted to complete the price match prior to purchase and no one called me back to complete the order
Per the website you can get an adjustment after purchase
Rep would not complete price match although it has already been approved and refused to give me a
Manager
Around the 14th of April I received a 12" Monitor that was shipped to my address; and also a warranty was billed to my dell preferred acctNeither of which I ordered; when I called and informed "dell tech concierge" that I didn't place an order for the item or a warranty; they told me to hold it and that they would send out a return labelSo that FedEx could pick it up, instead I received a Bill which was already pass dueI continue my attempts to return this item and be refunded for the warranty to no avail, the item remain packaged and unopened, and I'm told that it's been days so it's not returnable which is not my fault because I never received a return label as promised
I bought a Dell laptop in the summer of from Best BuyThe computer had back light bleeding, which was covered under their warrantyI sent it in to be serviced in November where they "Dell" replaced the LCD screen
I was told that the process would take 7-days when it actually took When the laptop arrived it still had back light bleeding and it was worse than it was originallyAfter countless calls to customer service where I was passed to different departments countless times also hung up on to get updates on the computer I was worried about the second one comingI arranged for the computer to be fixed another time, where it was supposed to be on "escalated status" The second time was supposed to be days...it took a month! Again with passing the buck, hang ups, I don't know answers, unanswered emails & lack of the sense urgency to fulfill their endWith the call center out of the country and the repair depot in Texas giving me the run around on the status of
I had a tv delivered it came damaged I spoke to a customer service rep on 8/9/ He promised me that I would have a new tv shipped out and receive all the information Then on 9/12/I contacted them again as nothing had gone through and this guy told me that I could only exchange it for the same brand at the same price point and that if it was a lower price point they would not refund the difference for me They also would not have the tv repaired He was very rude about the whole ordeal
The XPS System I bought is Junk, I was in *** *** Clearwater tied up for a long time due to stroke after operationSo when I got home Feb th I tried my Computer and did not work I called dell I told them that this unit has been bad since day one., I want a replacement unit
My Dell computer automatically updated to windows When I contacted Dell to get it reversed back to my version they put me through a hour process where they basically told me that I had no choice but to keep windows because it would corrupt files if I went back to Then they made me do a reboot, which at that point after I clicked to boot it the rep told me it would take up to an hour and for me to respond to her e-mail once it was done Its currently 1:p.mi started this issue at a.mive e-mailed the rep and she has "high call volumes" Basically ive spent all day today dealing with none sense because of the direction of the dell employee I cant stress my anger and rage regarding this matter and how much time, effort and money has been wasted to no avail
I purchased a Dell Laptop November 8th I also purchased the additional premium support and accidental damage warranty
I received the laptop and it did not work, right out of the boxI called customer service; either they hang up on me, they loop me continuously through their multiple departments
It is now December 6, I now have a Dell Laptop paperweight that I paid almost $forI'm not sure who to turn to for help!
They offered me a Dell system exchangeThe first order number they provided me was an inaccurate numberIt allowed me access to order support for someone else's account
I purchased a Dell laptop in January They promised that as a new account holder purchasing a Dell XPS system, I would receive free second day shippingHowever, I did not receive my laptop until several weeks laterWhen I received my laptop in February, it came with a scratch on the keyboardIt is a small scratch, but having paid over $for a new laptop, I did not expect thisI was very disappointedAfter using the laptop strictly for school work for a little over a week, the system began shutting down on me at randomThis was not due to any regular "updating", this was the computer actually crashing for no apparent reasonAlso, the system has had the tendency to freeze on several different occasionsI contacted Dell on February, and told them I would like to return my laptopI was told that I would in fact be able to return my laptopI have documentation of the chat session in which the representative gave me this informationAfter that, I never received any type
I purchased a Dell Laptop on Sept 15, and with a suggestion by *** * *** bought a year McAfee security system which Dell installedAfter numerous small problems and ultimately a much larger problem my computer company tried to fix corrupted system filesThey were unable to fix the computer until they removed the McAfee security systemI felt that, to be fair, Dell should give me a credit but after making seven different phone calls Dell pretty much stonewalled me and eventually denied a creditI even called McAfee and they advised me that credit should be through Dell as they were the ones that made the sale but Dell refused when re-contacted
I bought a new Dell computer at *** *** in ***, ** July 25, From the first day I had it I had problems with it I called Dell the first day & told them the problem & they told me what to doI could not get it to turn on after a Dell update They told me to take the battery out for a few seconds & then replace it It worked for a few days & then started having the same problemIt would not turn on after being shut down for the night I contacted Dell again & they said I would have to ship it to them for repair so I agreed They had it for a few days & then I got it back but it was not repaired as they said it wasThey had replaced some cables The next time I shipped it back they replaced the motherboard & it still wasn't fixed The 3rd time I send it back they said they replaced the fan, Heatsink, & main logic board They didn't replace the main logic board as I didn't have to reinstall any of my programs & if they had replace
This all began about a months ago when I tried to purchase a new Dell laptop through Dell Sales and Dell's Preferred Account PlanWhen Dell financial services contacted me to verify my identity they quickly verified my SSN, name and DOB and then they asked me "which number I could be reached at" I told them "well I'm at work right now so you can reach me on my cell or my direct line"and they asked me again is there any other number I could be reached at I said 'nonot right now' 'these are the only numbers you can reach me at.' they came back on line to tell me that the account I had just opened was frozen and placed into a fraud investigations department - with no explanation why
After nearly weeks & finally resolving the matter of my account being placed into fraud and constantly contacted by the sales team, who did absolutely nothing to help the situation, I was able to purchase the computerA top of the line $Precision Mobile WorkstationWhich
Precision Mlaptop Hard disk died No recovery media After an hour on the phone I find that there seems to be no recovery media available for this system at this time and no ETA for additional recovery media
I purchased a TV from Dell.com's Black Friday adThe TV was advertised for $plus the addition of $eGift cardI receive the right price and have received the TV, but not the gift cardI initiated an online chat with Dell's customer service and was told that I had purchased the TV under the "home segment" rather than their Member Purchase Plan (MPP)
I explained that the ad said nothing about having to purchase the TV under their MPP and that if that was the requirement that I needed to return the TV and that I wanted to speak with a managerThey offered me a $gift card instead and had a manager call me
Within to hours a manager called me and said that it was my fault for improperly ordering the TVI explained that I had simply clicked on the link from Dell's own ad and had followed the onscreen instructionsI had received the discounted price but not the gift cardHe said there was nothing he could do since I had improperly ordered the TV
I asked about
Hello Sir/Madam, I bought a Dell laptop in Nov which is having service tag No *** and it has warranty until Dec At the end of year Nov my laptop had issues with performance, touch pad, camera and wireless connectivityAs per Dell request I sent my laptop to depot, but no repair was performed and they send back my laptop without doing any repair
After that I called dell and asked about the same, they sent technician to my home to fix itThe technician changed some some stuff in laptop and again same problems, with added LED screen blinking problem
Again on JANwhen I called Dell they again requested me to send my laptop back to depot and I did so
Now In return instead of sending my laptop back to me they sent some other stuff (CPU) which is not mine
I am repeatedly calling them to send my laptop back to me, but there is no response from DELLEven they don't know where is my laptop now
This is very frustrating to me to call DELL again and again wast
I have had problems with a $3,computer since day I have spent hours on the phone with tech supportI requested a refund within my day window and they did not grant itThey said they needed more time to fix the computerI am unhappy with this company and want this returned
I owned a laptop computer under warranty with Dell My laptop broke Dell tried to fix it under warranty but was unable Dell offered me a replacement laptop Unfortunately, the replacement laptop did not have several features that my broken laptop had Specifically, the replacement laptop did not have a blu-ray drive And it had far fewer USB portsAs part of the exchange process for the replacement computer, Dell asks the customer if the configuration of a *proposed* replacement is acceptable I told Dell that my proposed replacement was not acceptable under my warranty because it did not have a Blu-ray player or enough USB portsTherefore, I asked for accessory parts to replace the lost functionality I identified the replacements by name and part numberThe representative agreed unequivocally to provide these replacement accessories Based on those representations, I returned my broken laptopAfter I received my replacement laptop, Dell refused to provide the replaceme
My Alienware service tag number is ***.The problem is about the quality of Alienware laptop againI had many issues with Alienware Laptop before, Dell has sent me replacement for the same Alienware 17RmodelI read on other reviews, many people stated that they are having CPU overheating problem on Alienware 17Rmodel so I asked them to send me the Alienware 17Rbut they denied itCurrently ,my Alienware 17Ris currently overheating again while I'm browsing websites (I don't play any video games this time)The CPU Temp is always over Celsius Degree, and the max CPU temp on my laptop is 97C under use without play any gamesSince there are many problems about the quality of Alienware 17RI would like to request a replacement for Alienware 17Rmodel
Dell sold me this laptop and a $year accidental damage coverage warrantyIt worked fine until I was on an airplane earlier in the year, and the fellow sitting next to me spilled his water on the keyboardI shut it down, and attempted to let it dryWhen I started it again later, the mouse exhibited an issueIt intermittently (several times a day at first) would enter fits in which all mouse buttons acted like a right click
I contacted Dell and had them do warranty repairs, however these did not solve the problemI sent it back again, and they attempte more warranty repairsAgain, the issue was not solvedThey sent a technician to my office, who did more warranty repairsAgain, the issue was not solvedThey asked me to do a factory reset on the hard driveThis also did not solve the issueFinally, they asked me to film it the next time it happenedI did that, and sent them the video
They offered more trips to the warranty repair depot, but said that they were un
Every order I place, there is a business name on it that I don't have access to remove
This business name is not in my profile, does not show up during checkout, but appears after placing the orderVery unreliable system, specially coming from a tech company
I need to know where this business name comes from, and need it to be removed
I also have four different crs in my profile and need detailed explanation of each one of them as I expected to have only one crs, not four
Dell customer service is unable to help
Example order: ***
We originally ordered a laptop from Dell back in October of The machine did not arrive until middle to late NovemberOnce receiving the item, a defective motherboard was discovered due to a loud coil whine After weeks of terrible customer service with Dell's offshore service dept, a replacement computer was authorizedThe next computer took 30+ days to arrive (supposedly built new)Weeks after receiving the new machine, it suddenly crashed (complete hardware failure)The mother board again was faulty After nearly six weeks of phone calls and service reps (spoke people in a three hour period) Dell offered to send a rep out to fix the computer I've had no less than hours on the phone with Dell, tech staff, customer service, support etcStill no resolve! Dell also doesn't seem capable of locating the trouble or service ticket each time I call Finally, I got a call back from a gentleman *** in New Deli "Head of Advanced Resolution Group", who also did n
I was told dell would price match a camera lens I purchasedI attempted to complete the price match prior to purchase and no one called me back to complete the order
Per the website you can get an adjustment after purchase
Rep would not complete price match although it has already been approved and refused to give me a
Manager
Around the 14th of April I received a 12" Monitor that was shipped to my address; and also a warranty was billed to my dell preferred acctNeither of which I ordered; when I called and informed "dell tech concierge" that I didn't place an order for the item or a warranty; they told me to hold it and that they would send out a return labelSo that FedEx could pick it up, instead I received a Bill which was already pass dueI continue my attempts to return this item and be refunded for the warranty to no avail, the item remain packaged and unopened, and I'm told that it's been days so it's not returnable which is not my fault because I never received a return label as promised
I bought a Dell laptop in the summer of from Best BuyThe computer had back light bleeding, which was covered under their warrantyI sent it in to be serviced in November where they "Dell" replaced the LCD screen
I was told that the process would take 7-days when it actually took When the laptop arrived it still had back light bleeding and it was worse than it was originallyAfter countless calls to customer service where I was passed to different departments countless times also hung up on to get updates on the computer I was worried about the second one comingI arranged for the computer to be fixed another time, where it was supposed to be on "escalated status" The second time was supposed to be days...it took a month! Again with passing the buck, hang ups, I don't know answers, unanswered emails & lack of the sense urgency to fulfill their endWith the call center out of the country and the repair depot in Texas giving me the run around on the status of
I had a tv delivered it came damaged I spoke to a customer service rep on 8/9/ He promised me that I would have a new tv shipped out and receive all the information Then on 9/12/I contacted them again as nothing had gone through and this guy told me that I could only exchange it for the same brand at the same price point and that if it was a lower price point they would not refund the difference for me They also would not have the tv repaired He was very rude about the whole ordeal
The XPS System I bought is Junk, I was in *** *** Clearwater tied up for a long time due to stroke after operationSo when I got home Feb th I tried my Computer and did not work I called dell I told them that this unit has been bad since day one., I want a replacement unit
My Dell computer automatically updated to windows When I contacted Dell to get it reversed back to my version they put me through a hour process where they basically told me that I had no choice but to keep windows because it would corrupt files if I went back to Then they made me do a reboot, which at that point after I clicked to boot it the rep told me it would take up to an hour and for me to respond to her e-mail once it was done Its currently 1:p.mi started this issue at a.mive e-mailed the rep and she has "high call volumes" Basically ive spent all day today dealing with none sense because of the direction of the dell employee I cant stress my anger and rage regarding this matter and how much time, effort and money has been wasted to no avail
I purchased a Dell Laptop November 8th I also purchased the additional premium support and accidental damage warranty
I received the laptop and it did not work, right out of the boxI called customer service; either they hang up on me, they loop me continuously through their multiple departments
It is now December 6, I now have a Dell Laptop paperweight that I paid almost $forI'm not sure who to turn to for help!
They offered me a Dell system exchangeThe first order number they provided me was an inaccurate numberIt allowed me access to order support for someone else's account
I purchased a Dell laptop in January They promised that as a new account holder purchasing a Dell XPS system, I would receive free second day shippingHowever, I did not receive my laptop until several weeks laterWhen I received my laptop in February, it came with a scratch on the keyboardIt is a small scratch, but having paid over $for a new laptop, I did not expect thisI was very disappointedAfter using the laptop strictly for school work for a little over a week, the system began shutting down on me at randomThis was not due to any regular "updating", this was the computer actually crashing for no apparent reasonAlso, the system has had the tendency to freeze on several different occasionsI contacted Dell on February, and told them I would like to return my laptopI was told that I would in fact be able to return my laptopI have documentation of the chat session in which the representative gave me this informationAfter that, I never received any type
I purchased a Dell Laptop on Sept 15, and with a suggestion by *** * *** bought a year McAfee security system which Dell installedAfter numerous small problems and ultimately a much larger problem my computer company tried to fix corrupted system filesThey were unable to fix the computer until they removed the McAfee security systemI felt that, to be fair, Dell should give me a credit but after making seven different phone calls Dell pretty much stonewalled me and eventually denied a creditI even called McAfee and they advised me that credit should be through Dell as they were the ones that made the sale but Dell refused when re-contacted
I bought a new Dell computer at *** *** in ***, ** July 25, From the first day I had it I had problems with it I called Dell the first day & told them the problem & they told me what to doI could not get it to turn on after a Dell update They told me to take the battery out for a few seconds & then replace it It worked for a few days & then started having the same problemIt would not turn on after being shut down for the night I contacted Dell again & they said I would have to ship it to them for repair so I agreed They had it for a few days & then I got it back but it was not repaired as they said it wasThey had replaced some cables The next time I shipped it back they replaced the motherboard & it still wasn't fixed The 3rd time I send it back they said they replaced the fan, Heatsink, & main logic board They didn't replace the main logic board as I didn't have to reinstall any of my programs & if they had replace
This all began about a months ago when I tried to purchase a new Dell laptop through Dell Sales and Dell's Preferred Account PlanWhen Dell financial services contacted me to verify my identity they quickly verified my SSN, name and DOB and then they asked me "which number I could be reached at" I told them "well I'm at work right now so you can reach me on my cell or my direct line"and they asked me again is there any other number I could be reached at I said 'nonot right now' 'these are the only numbers you can reach me at.' they came back on line to tell me that the account I had just opened was frozen and placed into a fraud investigations department - with no explanation why
After nearly weeks & finally resolving the matter of my account being placed into fraud and constantly contacted by the sales team, who did absolutely nothing to help the situation, I was able to purchase the computerA top of the line $Precision Mobile WorkstationWhich
Precision Mlaptop Hard disk died No recovery media After an hour on the phone I find that there seems to be no recovery media available for this system at this time and no ETA for additional recovery media
I purchased a TV from Dell.com's Black Friday adThe TV was advertised for $plus the addition of $eGift cardI receive the right price and have received the TV, but not the gift cardI initiated an online chat with Dell's customer service and was told that I had purchased the TV under the "home segment" rather than their Member Purchase Plan (MPP)
I explained that the ad said nothing about having to purchase the TV under their MPP and that if that was the requirement that I needed to return the TV and that I wanted to speak with a managerThey offered me a $gift card instead and had a manager call me
Within to hours a manager called me and said that it was my fault for improperly ordering the TVI explained that I had simply clicked on the link from Dell's own ad and had followed the onscreen instructionsI had received the discounted price but not the gift cardHe said there was nothing he could do since I had improperly ordered the TV
I asked about
Hello Sir/Madam, I bought a Dell laptop in Nov which is having service tag No *** and it has warranty until Dec At the end of year Nov my laptop had issues with performance, touch pad, camera and wireless connectivityAs per Dell request I sent my laptop to depot, but no repair was performed and they send back my laptop without doing any repair
After that I called dell and asked about the same, they sent technician to my home to fix itThe technician changed some some stuff in laptop and again same problems, with added LED screen blinking problem
Again on JANwhen I called Dell they again requested me to send my laptop back to depot and I did so
Now In return instead of sending my laptop back to me they sent some other stuff (CPU) which is not mine
I am repeatedly calling them to send my laptop back to me, but there is no response from DELLEven they don't know where is my laptop now
This is very frustrating to me to call DELL again and again wast
I have had problems with a $3,computer since day I have spent hours on the phone with tech supportI requested a refund within my day window and they did not grant itThey said they needed more time to fix the computerI am unhappy with this company and want this returned
I owned a laptop computer under warranty with Dell My laptop broke Dell tried to fix it under warranty but was unable Dell offered me a replacement laptop Unfortunately, the replacement laptop did not have several features that my broken laptop had Specifically, the replacement laptop did not have a blu-ray drive And it had far fewer USB portsAs part of the exchange process for the replacement computer, Dell asks the customer if the configuration of a *proposed* replacement is acceptable I told Dell that my proposed replacement was not acceptable under my warranty because it did not have a Blu-ray player or enough USB portsTherefore, I asked for accessory parts to replace the lost functionality I identified the replacements by name and part numberThe representative agreed unequivocally to provide these replacement accessories Based on those representations, I returned my broken laptopAfter I received my replacement laptop, Dell refused to provide the replaceme
My Alienware service tag number is ***.The problem is about the quality of Alienware laptop againI had many issues with Alienware Laptop before, Dell has sent me replacement for the same Alienware 17RmodelI read on other reviews, many people stated that they are having CPU overheating problem on Alienware 17Rmodel so I asked them to send me the Alienware 17Rbut they denied itCurrently ,my Alienware 17Ris currently overheating again while I'm browsing websites (I don't play any video games this time)The CPU Temp is always over Celsius Degree, and the max CPU temp on my laptop is 97C under use without play any gamesSince there are many problems about the quality of Alienware 17RI would like to request a replacement for Alienware 17Rmodel
Dell sold me this laptop and a $year accidental damage coverage warrantyIt worked fine until I was on an airplane earlier in the year, and the fellow sitting next to me spilled his water on the keyboardI shut it down, and attempted to let it dryWhen I started it again later, the mouse exhibited an issueIt intermittently (several times a day at first) would enter fits in which all mouse buttons acted like a right click
I contacted Dell and had them do warranty repairs, however these did not solve the problemI sent it back again, and they attempte more warranty repairsAgain, the issue was not solvedThey sent a technician to my office, who did more warranty repairsAgain, the issue was not solvedThey asked me to do a factory reset on the hard driveThis also did not solve the issueFinally, they asked me to film it the next time it happenedI did that, and sent them the video
They offered more trips to the warranty repair depot, but said that they were un
Every order I place, there is a business name on it that I don't have access to remove
rs in my profile and need detailed explanation of each one of them as I expected to have only one c
rs, not four
This business name is not in my profile, does not show up during checkout, but appears after placing the orderVery unreliable system, specially coming from a tech company
I need to know where this business name comes from, and need it to be removed
I also have four different c
Dell customer service is unable to help
Example order: ***
We originally ordered a laptop from Dell back in October of The machine did not arrive until middle to late NovemberOnce receiving the item, a defective motherboard was discovered due to a loud coil whine After weeks of terrible customer service with Dell's offshore service dept, a replacement computer was authorizedThe next computer took 30+ days to arrive (supposedly built new)Weeks after receiving the new machine, it suddenly crashed (complete hardware failure)The mother board again was faulty After nearly six weeks of phone calls and service reps (spoke people in a three hour period) Dell offered to send a rep out to fix the computer I've had no less than hours on the phone with Dell, tech staff, customer service, support etcStill no resolve! Dell also doesn't seem capable of locating the trouble or service ticket each time I call Finally, I got a call back from a gentleman *** in New Deli "Head of Advanced Resolution Group", who also did n