Citi

We have corresponded directly with our customer If you would like to discuss the resolution, you may contact the customer directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No one has contacted me since the letter that I stated in my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still didn't get my monthly statements with detailed transactions such as vendor, date and amount from Jan - Dec I kept repeat to them what I need and their representatives tried to play dump that she didn't understand what "itemized transaction" meansIt shows that Citibank has a data system flaw that a customer can not trace his/her transactions back to years ago as Citibank stated onlineSo that Citibank should be honest about their incompetent in providing such data/transactions detailsA sum is not detailed transactions during a transaction period, right? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is still not willing to honor the commitment that the original customer service representative made in Sept In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are responding directly to [redacted] by mailHe will receive our response within 7-business days If you would like a copy of our response to [redacted] , you will need to contact him directly

Thank you for your communication regarding [redacted] 's [redacted] Credit account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to [redacted] within the next 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Good Morning Citi, I requested to STOP receiving phone calls because I was receiving and phonecalls per day, PER DAY Does that tactic work if the person is sayingthey don't have the money and your company continues? Miraculouslyafter or days the money appears? If that was the case, I would havebeen paid you by now! Frist, You also said in your letter that my accountwas turned over to Attorneys [redacted] and [redacted] and they didn't call either sinceI requested it with you, THAT IS REDICULOUS I didn't want you to callbecause I didn't want to receive and calls per day Second, the firsttime I had heard of [redacted] and [redacted] was in my Revdex.com complaint and when a SUMMONSwas left outside my door I thought a SUMMONS was supposed to bedelivered via Certified Mail or Sheriff Service AND NOT LEFT OUTSIDE MYDOOR How did they get in my building, I didn't let them in! That'scalled TRESPASSING, unless they were already in the building delivering anotherSUMMONS to another resident in my building.I don't remember ever receiving a letter from [redacted] and [redacted] , the first timeI heard of them was in my Revdex.com complaint May I receive a copy of that letter as well that was sent to me on August **, 2014? I still can't believe that I was SUMMONS to court over this, I was paying on my account as agreed and notified you when I needed to skip a payment All I wanted was for the ROBO CALLS TO STOP I'm having enough problems, I'm an adult lady making $11/hour I know what you are saying, you should have gotten an education, well I have an associates degree, NOT good enough, well your right, I will work on that down the line.I was SUMMONS to court on Jan **, I called [redacted] and [redacted] on 1-**-spoke with [redacted] *** and made a settlement of which I'm still going to have a hard time paying I still haven't received ANY PAPER WORK WHICH CONCERNS ME SINCE I WAS TOLD I DIDN'T HAVE TO APPEAR IN COURT ON JAN **, now that I have a settlement.It's hard to get ahead!!Thank You ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.When the complaint got to the right person it was resolved very quickly Thank you for your assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is a lie.All they EVER do is send me the same form letters without ever dealing with the real issue or getting on the phone to fix the problem.My cell number is [redacted] *** They have NEVER called me.They DEMAND that I call them international long distance, sit on hold for an hour or so before they fail to fix the problem.They DEMAND that I PROVE things that can't be proven, And they credited the payment I made to settle ALL THE OTHER charges to the wrong charges.If they call me with someone that can make a decision on the line, AND that has my account details open I would be happy to discuss their errors In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, I have not heard from Citi which goes against what they stated they would doThey have not called me to give permission for the Revdex.com to mediate on my behalfThey have not called me at allThere has been no attempt to rectify my complaint I feel as if they swept it under the rug Thank you, [redacted] ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Citi Bank has stated that they will contact me directly which they have not done I have reached out to them on many prior occasions and weeks prior to this complaint and still have not talked to anyone about the issue I would like CITI BANK to release what information they have on the said accounts so that this issue can be resolved ALL represenatives I have talked to told me to write in or fax in written issues I have on several occasions many years ago provided documentation directly to citi bank proving that these accounts were PAID IN FULL, and yet they have not changed the status on my credit report Since the date they have closed the account on my credit report, they should of had both accounts removed from my credit reports! CITI BANK, PLEASE RELEASE THE INFORMATION TO THE Revdex.com ON THESE TO ACCOUNTS SO THEY CAN RESOLVE THE ISSUE SINCE FOR OVER YEARS YOU HAVE NOT BEEN ABLE TO PROPERLY HANDLE AND SETTLE THE ACCCOUNT, OR REPORT PROPER INFORMATION TO THE CREDIT BUREAUS.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have responded direclty to the customer and he will receive our response in 7-business daysIf you would like a copy of the response we suggest you contact him directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Citi has been unwilling to reverse the report to credit bureaus of having a payment days past due The amount past due over days was cents In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has not made an reasonable effort to determine the facts of the case as indicated in the complaintNo one has contacted the store directly to determine or even attempt to investigate the breakdowns that led to the billing error and lack of payment:1.) At the store level: Customer service rep did not execute the proper return procedures and left a $dollar balance that was not due.2.) Online and Phone Customer Service: No attempt has been made to remove an online account that is closed from their systemA closed account from [redacted] appeared and continues to appear online adding confusion to the accounts actually due (All reasonable efforts were made to pay the bill online and via the phone prior to it showing up as a day late [redacted] customer service determined that there was a zero balance on the account but they were looking at the old closed account, therfore no payment was able to be paid It was the customer who had to investigate that the account online was not reflective of a new open account3.) Dispute Resolution level: Despite the Good Faith Payment from the customer, both Citi and [redacted] continue to "place blame" on the customer for an amount that was never due in the first placeThis is the absolute antithesis of customer service particularly for a loyal customer since Without even attempting to investigate the facts of the case, both companies continue to unjustly enriched themselves, albeit a small amount and take the easy route of just looking at a bill due that was never paid, instead of looking at why and the breakdowns within their processes I am deeply dissatisfied with the effort and response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why here[redacted] To Whom It May Concern: Citi® Prepaid Services received the additional concerns submitted on April **, from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted] As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory mannerCiti Prepaid Services spoke with [redacted] on April **, The cardholder acknowledges that she authorized the charge, but that she did not get the goods or services that she ordered and paid for [redacted] has affirmed that it did deliver the goods/services that cardholder ordered Citi Prepaid Services no longer has any recourse to assist with this dispute as the merchant has respondedIf [redacted] still disputes the charge she will need to contact the merchant to resolve the disputeWe regret that [redacted] encountered this situation If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below Sincerely, [redacted] (P) ###-###-####(F) ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *** [redacted] Finally the issue got resolved after GRIEF, PAIN, MISERY and TORTURE for more than daysIt is resolved NOWThanks Have a Great Day [redacted]

Thank you for your communication regarding [redacted] 's My [redacted] account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to the customer within the next 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will wait for the business to respond to me by mailThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We responded to the customer on April **, The customer should allow 7-days to receive our written response If the customer would like to share this information, they can provide a copy of our response to your office

Revdex.com: Last week, I have received the phone call one of Citi Cards official from ###-###-#### ( Citicards, SD)In that call he promised they will refund my disputed Cashback money to my accountBut still today, I just have checked my citicards account, and could not see the money was refundedTherefore, I will authorize Revdex.com to initiate the process with citicards and If I need to sign for Privacy form I will sign to talk to themOnce Citicards will refund my money, I will then close the case, but still now no resolution has been madeTherefore, I am not accepting the resolution since it is still pendingThanks Revdex.com for your great support and mediating the process on my behalfThanks again Sincerely, [redacted]