Citi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Reference your letter of [redacted] FEB 2015, I do NOT consider this event closed until ALL of action stipulated below, has been completed by CITIBANK I am NOT impressed with their self-serving performance I will advise you when I have observed the items are complete I have received the letter (attached) in which Citibank admits that the account shown on my credit report was "fraudulently established" and NOT AUTHORIZED by me That is a step in the correct direction and when I see the fraudulent data removed from [redacted] , [redacted] and [redacted] , I will be satisfied with the results So far, it has taken two months for Citibank to reach this conclusion and I will wait to see the completion of action outlined in the attached letter Thank you Regards, [redacted] ** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your communication regarding [redacted] ***'s My [redacted] credit accountDue to privacy concerns we are unable to release customer information to the Revdex.comWe have responded directly to [redacted] on May **, The customer should allow 7-business days to receive our written responseIf the customer would like to share this information they can provide a copy of our response to the you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business simply wants to repsond with what they have always responded, that they can't do anything to help meI already went that avenue and nothing happenedThey say they will repsond in 7-daysI will see if anything changes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...We have corresponded directly with our customerIf you would like to further discuss the resolution, may I suggest you contact him directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Citi has not corresponded with me or addressed any of my concernsI have not received a statement of the actions taken on my accountI am still receiving calls from their collections department to 'collect a debt' and from what I have been told by these representatives the late fees that were erroneously charged to my account have been removed only to be added to the principal balance on my accountFurther more, it appears that I have already been charged an additional late fee for the month of March for which the due date has not yet comeThis is not an issue that can be resolved with a simple 'we have communicated with our customer directly' when that communication is in fact further harassment and complication of an already complicated matterI'm appalled that this is being reported on against my credit when my actions should have led my account to be in good standingI am documenting each call and requesting names and ID numbers from all representatives and if this is not successfully investigated, reported to me, and resolved by May I will take my documents to an attorney and seek legal resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your communication regarding the customer's account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to the customer within the next 7-business days [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The [redacted] ***® Consumer Credit Card View/Download Your Statement [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] I still do not agree, on [redacted] removed the $late fee which would have been no late payments On Revdex.com contacted Citigroup and on they put the charge back on the account after being contacted by Revdex.com, attached is the activity showing these transactions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your communication regarding [redacted] *** Credit account Due to privacy concerns we are unable to release customer information to the Revdex.com We have responded directly to [redacted] in regard to his complaint

Thank you for your communication regarding [redacted] 's [redacted] Gold MasterCard account Due to privacy concerns, we are unable to release customer information to the Revdex.com We will respond directly to the customer within the next 7-business days

Good Day,We have corresponded directly with our customer If you would like to further discuss the resolution, may I suggest you contact him/her directlySincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I see the credit for the charge, but not for the late fee and interest as promised My account says a payment is due on 6/**, so I need this to be resolved by then so it doesn't affect my credit when I don't pay In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have responded directly to our customer regarding the resolution If you would like to dicuss the resolution, you may contact our customer directly

Thank you for your communication regarding [redacted] ’s [redacted] Credit account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to [redacted] within the next 7- business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] will be communicating with [redacted] via mailAccording to [redacted] the checks are being sent on timeThis appears to be a problem on Citicards end In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for your communication regarding the customer's accountWe are no longer responding to inquiries regarding the customer's dispute [redacted] ***Executive Response

Thank you for your communication regarding the customer's My [redacted] *** account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to the customer within the next 7-business days** ***Executive Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has been no offer of resolution from Citi, only that they did what was within their credit agreement to do That is their opinion, but does not satisfy my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your communication regarding the customer's account Due to privacy concerns we are unable to release customer information to the Revdex.com A letter was previously mailed to the customer directly on December **, addressing her concerns.** ***Executive Response Unit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# 10228493, and have determined that my complaint has NOT been resolved because: They are skating around the issueAt this point there is nothing CITI can or will do to assist mePlease post complaint against Citi for other Revdex.com users/consumers to be aware ofMaybe someone will see the need to investigate their methods of closing consumers accounts WITHOUT prior notice and then sending the consumer a letter stating the CONSUMER requested the account closed as dishonest practices Revdex.com, [redacted] are all usless organizations that don't recognize the larger issue/infractions against consumersNO company should be legally able to close a consumers account without prior notice and then claim it was something the consumer requestedThat is what CITI did, they won't account for their mistake and Revdex.com and [redacted] will not investigate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you for the email and response provided however I am the consumer/customer and I have not received any correspondance from Citicards or an affiliate since I submitted this complaint I would like for the dispute center/management to please call me directly so I can discuss this issue Also, please advise who the customer was you discussed my case with as it was not me Thank you and I look forward from hearing directly from Citicards In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***