Citi

Thank you for your communication regarding [redacted] ’s Ford Service account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to [redacted] within the next 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) I never signed up for paperless billing - FRAUD2) When I complained that I had never signed up - the NEXT DAY, I received an email welcoming me to paperless billing and that I was NOW signed up - FRAUD3) I cannot look at my on line statement - I've complained several times and no one can help me - FRAUD4) I never asked for my credit card to be cancelled - FRAUDThe credit card has worked it so I can't even know that my promotional interest is over - by hiding my balance and by lying about it - I will be reported this .by the NY Attorney General? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Brian Griffith

We have corresponded directly with our customer If you would like to further discuss the resolution, may we suggest you contact him directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been in contact or been contacted by Citi in regards to the documentation requested about the account for [redacted] ***I would still like the copies of my statements from June to the date in which they closed my account and the address they were sent to as it was not my addressAlso I still need the receipts in order to write my letter addressing the fraud on my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Due to security concerns we are no longer sharing our responses to the customer with the Revdex.com We are responding directly to [redacted] He will receive our response in 7-days

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined... that my complaint has NOT been resolved because: [Your Answer Here] Their response essentially states that I should contact myself, that's utterly ridiculous. So, even with the BBB as a mediator, Citi is proving impossible to get a hold of. Their response backs up my claim that they will not communicate with me, their customer. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Tell us why here...We have corresponded directly with [redacted] If you would like to further discuss the resolution, may I suggest you her directly

We previously responded to the customer on November **, December *, December **, and December **, We are no longer responding to [redacted] and ask that he work directly with the merchant

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will wait on Citibank to respond with a resolution regarding their FCC violation Sincerely, [redacted]

Thank you for your communication regarding the customer's [redacted] account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to [redacted] within the next 7-business days Sincerely, ** [redacted]

RevDex.com: I have reviewed the response made by the business in... reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]My case has not been resolved and the call was recorded. You have my permission to listen to recording. [redacted] Brantley called from ###-###-#### and I was advised to return his call at ###-###-####. I was advised that my rate is 21.99% + prime rate of 3.25%. Per [redacted] I could pay off balance as quickly as possible, that would help me save money. I asked if I could speak to someone else and he said I had reached the Office of the President and that was the highest. I was not offered a lower interest rate because there was not a rate lower at this time. You have my permission for access to any information to resolve this matter. This call took place on 215.Thank you, [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: Citi Bank has wrote to me and told me that they informed the Credit Bureaus to remove both inquires from all my credit reports They told me who to contact if I have any other issues, even though the accounts are from CITIBANK directly I will be satisfied once their inquiries have been completely removed from all my reports and I have a new print out confirming this Thank you again for everything and getting a response so quickly from CITIBANK I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I can confirm that they sent me a letter.I am satisfied with their actions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has not made any attempt to resolve this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Citi has not, in any way, contacted me since this complaint was madeWhen I called Coti about the issue, they said my account was under review again and that I should call back in a monthI need a direct number to someone who understands my situation and that will help, instead of bouncing me from place to place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This is a duplicate request from our customer We previously sent a resolution letter to our customer on April *, Our customer needs to allow time to receive resolution letter If you would like to discuss the resolution, you may contact our customer directly

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Per Citi: "Thank you for your communication regarding [redacted] 's [redacted] account Due to privacy concerns, we are unable to release customer information to the Revdex.com We will respond directly to the customer within the next 7-business days." - Citi Citi once again is not clear as to how this will happenCall, text, letter? Sincerely, [redacted]

Good Day All, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office Regards, [redacted] Executive Response Unit