Citizens Financial Group, Inc.

Good Afternoon, We would like to provide more information regarding Case #*** for *** ***, a complaint currently being reported as “Closed as Unresolved”. On March 2, 2017, we notified the Revdex.com we would be providing a detailed resolution to Mr*** by way of letter On March 3, the Revdex.com closed this complaint as unresolved. A detailed response letter with enclosures has been provided to Mr*** via mail on March 23, 2017. We have fully addressed our customer’s concerns and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on April 25, 2017. A detailed response has been communicated to our customer
by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
Unless the phone call or letter is letting me know that I am being rebated for the $to my checking account, then this complaint is not resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. As communicated via telephone to Ms*** on February 16, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of letter once our research has been completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have not received any communication from them.Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr*** on September 22, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way
of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on December 8, A detailed response has been communicated to the customer
by way of letter
Please allow to business days for delivery of the letterIf the
letter is not received within the allotted time the customer may contact the
advocate handling their concern directly for additional support. In the
interest of protecting our customer's privacy, we are unable to provide you
with any additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concernsA detailed response with enclosures has been communicated to Mr*** by way of letter on March 23, We respectfully request Mr*** to contact our office directly if he has still not received our letterIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Good Afternoon, We would like to provide more information regarding Case #*** for *** ** ***, a complaint currently being reported as “Closed as Unresolved”. On November 30, 2016, we notified the Revdex.com our response was in the final stages of approval and we would be providing a detailed resolution to Ms*** by way of letter, shortly. On December 2, the Revdex.com closed this complaint as unresolved. A detailed response letter with enclosures has been provided to our customer via mail on January 6, 2016. We have fully addressed Ms***’s concerns and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr*** on September 26, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way
of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Please note that we have received the rebuttal response from Mr***We appreciate having the opportunity to address our customer concerns.Our response is being reviewed by the appropriate business line and is in the final stages of approvalWe will be mailing a detailed response letter to Mr*** once completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This correspondence from the company offers me no resolution or explanation of their actionsAs I communicated to "***" when she called me, Massachusetts General Laws, Chapter 93, Section A protects citizens of the commonwealth from unfair and deceptive business practices, which this bank is clearly engaged in at this time. I refuse to accept the answer provided by the bank, and additionally, I have been offered no insight to the reason that I am effectively unable to access any and all of my money, in case of an emergency or otherwiseIt is appalling and illegal.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr*** on October 3, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Please be advised we will also be responding to the Consumer Financial Protection Bureau in response to a similar complaint. We will be providing a detailed resolution to Mr*** by way of letter once our research has been completed.This message is merely an interim response.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Until I receive payment from the bank as promised, I have to reject this responseThe bank has agreed to resolve the issue and am awaiting payment in the mail
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com: Citizen Bank acted in dishonest business practice intentionally violation of Fair reporting credit Act they are in bad business practice
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms*** by way of
telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank